Min datter og jeg var imponerede over faciliteterne samt den omhyggelige betjening på alle områder. Værelset var superb! nej
Beliggenhed, design, luksus der var til at betale Undrede mig, at tagterassen var så dårligt udnyttet, det var faktisk umuligt at få servering ud over morgenmad
Spændende med morgenmad på toppen af hotellet og kig direkte ned på Guggeheim museum!
Meget dejlige værelser. God indretning og god plads.God og hurtig service. Havde problemer med aircondition, midlertidig flytning til nyt værelse, udbedring af fejl og efter forespørgsel kompensation på grund af gener herved. Morgenmad stort udvalg. Fantastisk udsigt fra værelse og morgenmadslokale Støjende morgenmadslokale og restaurant. Akustik dårlig. Lang gåafstand til butikker og restauranter
god service og velindrettede værelser med stort badeværelse, god udsigt og god lacering i Bilbao. den omkringliggende park er hyggelig service i morgenmadsrestaurant er ikke god - burde være af langt højere standard. morgenmaden er dog udmærket - det er udelukkende servicen der burde forbedres
Everything aboyt this hotel is fantastic: the hotel itself, the staff, the rooms, the facilities, the food in the restaurant (breakfast is incomparable to that of other hotels), hte surroundings....evertything. I simaply cannot understand, how ANYONE can complain AT ALL about this hotel.... ONE BIG complaint: we booked 2 double rooms, one at a rate of EUR 140,17 per night, incl. of breakfast and Guggenheim tickets. We did NOT receive the tickets AND the booking of tickets did not appear on our confirmation.
Et rigtig dejligt hote der ligger i gå-afstand til hele Bilbao By. Flotte værelser og god service.
Indbydende hotel med interessant design. Gode faciliteter og central beliggenhed i Bilbao. Som familie havde vi to sammenhængende dobbelt værelser - glimrende! Nej
centralt beliggende, moderne, fungerende WIFI internet, valuta for pengene næh... måske en bredre indkørsel til P-garagen...svært at manøverer en 'amerikaner' bil ud af den....
Hotellet er godt placeret i forhold til by og Guggenheim.Personalet var ovenud venligt og hjælpsomt. Hotellet er venligt og imødekommende Der mangler stole på værelset - Aircondition virkede ikke.
I liked very much the hotel staff, their behavior.
The hotel was comfortable and in an ideal location. The reception staff were not very friendly or helpful.
Closeness to the shops and bus station. Breakfast buffet
Location was excellent! Near Plaza Moyua and shopping. We had a triple room on the 2nd floor in the newer wing and that one was great but we also had a double room in the older wing on 4th floor and this room was in need of an update. Carpet and decor were worn and paint was chipping.
Location, free wifi.
efficient service, free internet in the lobby, central location
buffet breakfast reception not quite as as atttentive on arrival as one would have hoped
The hotel was well-located (10 min walk to the Guggenheim and short walk to metro). The suite was large (we were four people) and comfortable. We were very happy with the room. Reception was friendly and helpful. We had requested a baby cot at the time of booking and it wasn't there when we arrived. However, reception was very helpful and provided one after we asked. Getting into the parking garage was a little scary!
Nice staff, good breakfast, nice room There was only a socket for plugging in electric devices. Thus, it was not possible to plug in the laptop while the TV was on!
clean and lots of space charging for internet access
spacious and clean
Very modern and good looking hotel, friendly and helpful staff, clean rooms and shinny shared spaces. Very good value for money. Location, altough very good (10 minute walking from shopping areas, 20 minutes from old town), it not exactly at downtown, but on the other hand, it´s very close to Guggenheim museum.
The position, the hotel staffs. It is a good hotel, but not at the level of other NH I have been, especially for the room.
Friendly and helpful staff how processed my check in and out quickly. Nice room which was comfortable and clean
A very well located, comfortable and clean hotel with friendly and helpful staff
A very luxurious hotel that may have seen better days - but for the price an irresistible offer. Located very central. The double-rooms are very spacious, the bathroom huge and well equipped. The Bar/Cafeteria is typical, friendly and fast. Though nothing is dirty or broken, you notice that many people before you have been staying in the rooms.
Staff were pleasant and helpful. Very good breakfast. Had delicious evening meal in hotel restaurant on last evening of stay. Would definitely recommend this hotel.
We know this hotel for over 20 years and enjoy the comfort of the beds, the space in the rooms and the general decoration and furnishing. The location is ideal for shopping and visiting the town. The staff are efficient polite and helpful. The best breakfast selection of all the hotels you booked for us. We stayed in room 508, the only false note was the shower control which is near to falling off. I did not report this due to the crowded front desk situation.
Staff efficiency. Early coffee was offered for guests taking flights before normal breakfsat times. This turned out to be almost a complete breakfast - a very welcome surprise. Nothing at all
We chose this hotel because it had excellent reviews, was near the old town to the east, the Guggenheim Museum to the west, and the river on three sides, and we were not disappointed. It is modern, clean, with excellent helpful staff and is ideally situated. As we arrived late evening (from the Santander ferry), the hotel car park was full (we were warned this might be the case); however the receptionist directed us to the public car park which is almost opposite and we left our car there for the stay which was not a problem - plenty of space and good security. Bilbao is a lovely town, especially the old quarter and the gardens. While tapas is available all day, the restaurants only open for dinner at 9pm, which is too late for us. Fortunately we stumbled across the bar/restaurant Berton at 11 Calle Jardines in the old town which serves meals throughout the day and evening; we had an excellent meal there. The Guggenheim is an interesting building with unique architecture. We visited all the galleries but must confess to not getting much out of it. 16 slightly different obscure paintings of Lenin and Stalin hanging upside down in dresses is not for me, however the pretentious commentary from the audio unit does provide some amusement. Two disappointments with the hotel – the aircon didn’t cool (the maid opened the window for us on the second day), and the breakfast was nothing special but expensive (€15) and there was no normal tea for some reason on both mornings.
No hangers in closet No place to unpack suitcase Outrageously priced breakfast
Fab location. Spacious comfortable rooms and great value for money. We stayed here with our two kids for one night before getting ferry back to Portsmouth. Highly recommended.
Super beliggenhed, fine værelser, hvor der er gjort meget ud af design og atmosfære. Aircondition. Receptionen var ikke overdrevet serviceminded. Dele af inventaret i de fine værelser og især badeværelserne virker trods nylig renovering nedslidte.
mangelfuld rengøring, sengetæpper lugtede og meget støv på gulvet
Smart indrettet, selvom værelserne er små, virker det hensigtsmæssigt. Desuden dejlug morgenmad.
Hotellet ligger dejligt centralt i forhold til byen.
Perfekt Elevator til stueetagen
Easy to find; easy parking (not free though); v.friendly staff; child friendly; free child bed; restaurant for dinner = too expensive and not very suitable for families. But great places to eat nearby
Easy to reach, quite close to Guggenheim museum and metro. Nice kingsized beds. Excellent breakfasts. free wireless in rooms.
locationwise the hotel was great The bedspread was stained, ringmarks on the lockers, mildew in the grout between tiles in bathroom, overall the room looked tired and shabby definately not to 4 star standard
No positive points to make. Not 4*hotel, room more than tired looking. Breakfast 2*
The room was very nice and modern and looked much better than the pictures. The staff was friendly We scratched our car in the parking which is crowded and tight, It was a long walk to the center of the city
We enjoyed the meals in the restaurant and the service in the hotel was excellent. We felt that the surrounding area detracted from the hotel, as it ws opposite the construction site from the new Bilbao FC stadium. However, the noise from the site was not excessive.
Not being able to order a meal before 18.30 after travelling all day to reach Bilbao.
Staff was extremely helpful & kind. Location! If you don't come by car - not easy to reach. Complicated by bus!
The hospitality of the hotel staff, and the cleanliness of our room. None
Jeg bestilte dette hotel, fordi der erfter hotellets oplysninger og websitets oplysninger var swimmingpool. Det så også sådan ud på billedet. Men swimmingpoolen var kun et koldtvandsbassin til betalende spa-gæster.Ellers var hotellet fint. Ret oplysningerne om swimmingpoolen
bedre parkeringsforhold - vigtigt for mig
Hotellet burde indføre forbud mod tobaksrygning på værelserne. Ved min ankomst var luften på vær. 603 ret dårlig, og jeg måtte straks åbne altandøren for udluftning. Der fandtes et antal cigaretskod på altangulvet.
Sengene var lidt hårde - sengetæppe var plettet - rengøring af værelse varierende - glemte at give håndlæder på det ene værelse og glemte at skifte glas på det andet - og glemte en støvklud på sengen...
The friendly welcome and helpful staff. The glass partition between sleeping area and bathroom. I prefer more privacy.
i like the hotel the print machine was tree days broked
relaxation and luxury
Having to pay 30 euros for the use of the spa, not nearly enough space to hang my clothes, no tea/coffe making facilities in the room. You don't always want to go straight downstairs to the restaurant in the morning.
Excellent pool and bar Unusual see through shower?!
Superb bed, spotless room and bathroom, very helpful and polite staff, really close to metro station. 50 euros for a hotel like this is a real bargain!
The BIO1 room is fantastic. The buffet breakfast was very good. The BIO2 rooms look too clinical.
The Hotel was clean airy and gave the impression that as a guest you were important to them. There did not appear to be a vegitarian option on the daily special menu, I may be wrong but I do notthink so theday we were there.
The fact that you have to pay 6 euros for wireless access !!!
Good hotel especially if you want to go to the Guggenhiem Musem
Excellent value for money. Large and spacious rooms, refurbished and comfortable beds. Excellent breakfast buffet and the staff especially friendly and helpful. The hotel is located very central, walk from the hotel to the Guggenheim Museum, the Old City and elsewhere, it is the reason why the garage is very useful (and not expensive at all). Very avant-garde design.
The hotel's location is ok. Also the rate is good value for money. the rooms are clean and nice. The tv channels are very limited and most of them are spanish! Also the is no flexibility in late-check-out, one cannot stay later than midday without paying!!
Friendly and helpful staff, good location, availability of underground parking at the hotel, nice breakfast, quiet room. old room (number 212) and very basic not at all up to normal NH standards, parking is very difficult for a big car, the neighbourhood seems to be not too good but it is very close to Guggenheim, a shopping mall etc. all of which are across the bridge.
It was a fine, clean, not too expensive hoyel. Very central to the city and near the university and the beach and airport. I intend to stay there again.
Well located for a city trip, central but reasonably quiet, plus parking (for extra charge). Clean and tidy. Free room safe. Plenty of small bars for meals nearby - try near the Deusto metro stop. Parking ramps very tight to turn. Bedside lights were ceiling spots that made reading in bed very difficult. Wifi expensive (but there is a free PC in the lobby for 45 minutes use).
Staff very helpful
quality and location.
Q: What's the difference between a leper and a dog owner? A: According to this hotel, nothing. The room for dog owners is at the end of a short corridor where the cleaning supplies are kept. The carpet that adorns the other corridors runs out before the dog owners corridor. Inside the room there are dirty stains in the wall paper, scratches all over the floor, unmatching furniture, and the toilet didn't appear to be bolted down properly so it made a loud noise when you sat on it. The bed was also very noisy and the window faced an interior patio of the hotel which meant that the only view was of other people's hotel windows. On top of this we were charged 25 euros extra per night for having a dog! The hotel parking facilities are overpriced The breakfast was a buffet which, although being nice, was overpriced and there were signs warning of video security which I assume was to stop guests taking an extra muffin or two for a later snack. The most disturbing part of our stay was the painting in the dining room which showed children playing in a field while a giant man watched them through binoculars. No kidding.