Loved the free snacks, breakfast, endless soft drinks/water. The rooms were cozy as well with really comfortable beds and pillows. Staff is also very friendly. The manager saw our big suitcase and gave us a bigger room, so we could be comfortable. I thought that was really nice, and he always had a smile on his face! The bathroom door was a little uncomfortable because it was heavy and wouldn't stay open, but that was a minor discomfort compared to everything else.
The central location, view of the Rhone River, nice room, great terrace, breakfast, and very professional and helpful staff. strange perfume smell to the room.
The staff were all young and obliging very nice experience The rooms were not very comfortable with only only place to relax really bring the bed but I guess that's what you call funky!!
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
Convenient to tourist area and ambience
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
I went there for business, so I would have preferred free 24hr internet access.
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
Location and ambiance The bathroom shower
The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
Helpful staff Having to pay a €20 supplement for a river - facing view
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
The nice view of the bar on the 8th floor
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
Position in Lyon,pleasant room and staff
large space clean rooms
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
location. size of bedroom very old furniture and old bathroom
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
bathrooms need updating - they look old and worn out
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
The hotel is well located and is excellent.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Ok location I booked a king bed room, got a room w 2 twin beds. They didnt do much, saying the bed type is a preference not a guarantee. Hotel is old and rooms are falling apart. Everything is last touched in 70s.
Junior suite; plenty of space. Extra bed ready for our son upon arrival (late evening). Very good restaurant. Music on the hotel corridor OK but should be quiter in order not to disturb you sleeping time
Size of room No new coffee or tea on 2nd day
helpfullness of the staff
Size of Junior suite Right next to the beautiful Parc Tete d'or Quiet Kitchen poorly equipped. One small saucepan, one small frying pan, no lids. Also no cleaning cloth or detergent, tea-towel etc Breakfast poor value at 19 euro
Value Needs more or better bed pillows
rude and very nasty. the staff where rude racist and disgusting.and not at all helpfull.
Personalet : meget venlige, søde og imødekommende, også overfor ønsket om en " ekstra " morgenanretning til vores datter, som bor i Lyon. Man følte at personalet var til for gæsterne ! Beliggenheden af hotellet : yderst fint - lige i centrum og i behagelig gå-afstand fra " næsten alt ". Alt i alt var vi meget tilfredse med hotellet. Hotellet bør om muligt få indrettet værelser med såvel eget bad som toilet, selv om det nok kan være lidt sært. Dobbeltsengene bør nok forsynes med 2 enkeltmadrasser, så man ikke " begge falder ind mod midten ", når man sover.
perfekt placering til storbyferie, og skønt med parkeringsmulighed. Lidt snævert med spisning om morgenen, men et udemærket hotel. Det kunne have været godt med et sted at sidde, men forståeligt nok var pladsen udnyttet til værelser
Hotellets standard er fin til prisen. Mulighed for tresengsværelse. Venligt personale, som dog ikke excellerer i engelsk. Morgenmad kan tilvælges. Beliggenheden mellem Station Lyon-Perrache og Place Bellecour lige ved metrostationen Ampère er ideel til sightseeing og shopping. Gode cafeer og fremragende restauranter kan uden besvær nås til fods.
Within walking distance of both the conference center (30min; also near a bus that goes there) and the restaurant areas (15min), near several transportation lines, clean and comfortable. Free wifi. 24h reception. Nothing stood out.
Checking in and out was a bit too long
Listening to jazz during my breakfast! And the decoration with nice old pictures on the walls.
Cleaneliness of the room and comfort. Location near the train station Part Dieu and city center. Walls of the room were not enough thick. Could hear the neighbours.
good location, nice room the room was too cold, heating apparently did not work properly. Was the case with 2 other colleagues as well.
Excellent location for exploring the city - non-tourist area - parking facilities - excellent staff - comfortable bed - we have not had breakfast in the hotel (fabulos pàtisserie just in front of) easy to find (we arrived from Eurexpo) It would be appreciated to have linens (sheeets) provided as well as duvets
Friendly and helpful staff. Location is a 10 minute walk to the Hotel de ville. Underground parking, Parking involves driving round the block to the back of the building and then its a pretty tight squeeze to enter/exit. Then its a rather ungainly entrance into the lobby. Bathroom got pretty damp after a shower and I'd recommend better ventilation.
wonderful staff, great WiFi quality and speed. overall very nice
Location, ambiance, kindness of staff... No
Comfortable room, good breakfast, prompt taxi
The location was very good with many restaurants and shops nearby. Our apartment overlooked a noisy square, so we were worried about being able to sleep, but the hotel had double layered windows, which completely blocked out the noise. The hotel had on-site parking, which was a major plus, but accessing the garage was very difficult. We had to navigate tight turns though a pedestrian area, and the remote didn't work on more than one occasion.
The hotel was very central with easy access to shopping and the historical sites. The hotel was self contained and was very well equiped. Some minor maintenance issues (shower head can not be adjusted from waist height, towel drying rack is coming off the wall and instructions for dishwasher/griller etc only in French)
Location was excellent for the sightseeing and resturants There was a lack of convienence shops in the area for provisions and also the arrangements for cleaning were unclear. Studio rooms were very small.
Lyon is an amazing city. The apartment was in a great location in terms of the shopping district, the sites and there are two underground stops not far away. The apartment was spacious and well equipped. There were mosquitos, which was awful!Make sure to come with anti-mosquito sprays. Also the apartment looks over a very busy and very noisy bar/pub area which made it really difficult to sleep.Though the windows are doubleglazed etc. In Summer, I could imagine it being unbearably warm.
The location of this hotel is surperb. On a cobbled street in the dining & partying district, this is a great spot! Kids will scream past your windows at 4 am but that that's what you came here for..right...? Situated on the Pres'quile everything is at your doorstep: clothes, food, transportation... etc. Front desk was very helpful and gave us a map we used despite the tourism office's map. Surprised to find the couch was our bed (fold-out). And stricter renting rules than Switzerland (ie pay up front, nobody collects your garbage). but location was worth it. Charming hotel in a very desirable area. Great value for money.
Nice room, LCD tv set, the staff was all right. You have to walk at least 10 minutes to find a subway station.
1) Nicely equipped kitchenette just buy your oil,salt,sugar than u have everything to cook 2) Superb location 1) Slow elevators, if you don't wanna waste your time stay in lower flats 2) In summer lots of noise coming from the street, as it is very busy, no air condition so you have to open the windows and run the fan 3) Old furniture, worn out 4) Only cable internet however its relatively fast er than wifi 5) Once in a week cleaning isn't good
location excelent, comfort good, large space per suite, good matresses, very polite staff, good and very usefull room facilites, free internet in reception lobby, problems with ventilation in the common lobbies , toilet and bathroom but not very annoing, need maybe an airconditioning system
It's in the best location and neighbourhood it could ever be, good to have a microwave with grill, dishwasher,ironing machine, rooms are spacious enough even for the studios. There is no vacuum cleaner or any other cleaning instrument to clean your room, as they don't do it if you are staying less than a week, Slow elevators are an issue, there is no A/C in the rooms, Rooms are clean but really old, its time for a renewal for the hotel
location was great. It has a small kitchen and a nice bath Bed was in a sleep sofa. Not quite as comfortable as a standard mattress, but was acceptable. Room was not serviced daily
Excellent central location
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Hotel person is very kind.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
The hotel reception staff and the room were lovely.
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
i like the bathroom it was clean and bright so far nothing much
Nice bathroom Not so good location
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center
Nice staff ! Room service trays was left outside the room for 24 hours!!
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
Great value for your money It might be a bit far from the city centre