Really good in every terms. I am thinking to go there again i the near future
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
The nice view of the bar on the 8th floor
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
Helpful staff Having to pay a €20 supplement for a river - facing view
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
enviroment around Hotel is very Good, it is near Big Green Park ,Congress center and Museum. This Hotel itsself was comfotable, cleanness and its staffs were very kind. Information for internet was not enough good.Internet fee was 10 euro per day. its is expensive. I wish if possible this fee includes into Hotel staying fee.
The room was excellent and the staff were great. The hotel is situated in a complex used for conferences and other business meetings. There are restaurants nearby and also a small cafe for light meals. The bus into Lyon takes about 15 minutes but runs regularly - the stop is opposite the hotel. Parking is under the complex. Considering its position within the complex, direct access from the carpark would have been nice. Instead you need to come outside for a short walk and this can be an issue in the rain.
Location No coffee in room. Breakfast was so - so. Cost for value was Okay
Friendly staff. Modern equipment. Free internet access. Breakfast expensive for quality offered.
Location, if you're a runner. It's really close to the Tete d'Or park.
The hospitality of the staff was just awesome. The lady recommended a restaurant which was reasonable and wonderful taste. I was just impressed by the service level the hotel has. The building and room was also clean and brand new. I really recommend the place. The location was a bit far away from the center of the town but the bus was very convenient so it was not a big problem. There were a lot of shops around the convention center but a bit pricy..
Rooms were really luxurious and spotlessly clean. Hotel was in a business complex with lots of nice restaurants and things to do. Breakfast was 20 euros per person - we felt this was excessive so ate breakfast elsewhere. It was outside of the city and although a very nice environment, it could have been anywhere.
Location, comfort, view, value, free wifi Several details were neglected. I have informed the hotel
Breakfast was superb.Staff very friendly and efficient.Room was very comfortable. No tea/coffee making facilities and no water.Seems to be a thing in France.This hotel is on a busy dual carriageway and is not very well sign posted so is easy to miss.Parking is expensive but the same can be said for most hotels in France.
stayed in this hotel for 3 nights for a business trip. wonderful experience! very friendly and helpful staffs, very clean and confortable. will choose it again in the future.
At €130 a night this place is an absolute rip-off. It is not much better than a Formule 1. The television set was barely bigger than the one my granddad used to have on the boat. You couldn't have a shower without flooding the entire bath because the shower head was caked in limescale and the curtain below par. Although I was on the fifth floor, there was a lot of noise coming from the street. In short, I would have felt short-changed, had I paid fifty Euros.
Location Size of rooms.
The hotel was very central and provided good service for the price paid The area wasa not good but not dreadful
They had a very good breakfast which was included in our price. The staff at the front desk were not all that friendly and helpful.
Convenient for our purposes The hotel needs a complete refurbishment
Nice personnell, good locatiom no
The price The elevator stops not on the guest floors. You have to go up the steps to your room. Very inconvenient if you have long travel plans and have big suitcases.
Parking and reception were OK The room was dark with no outlook. Aircon was non existent. Hotel not easy to find.
Great location with onsite parking. Very central and close to the Rhone.
Reception spoke very good english, lots of facilities to make the stay comfortable, nice location next to the river and it looked an easy walk across into the main city centre (we didn't walk though as we only stayed the night). Would be hard to find without a Sat Nav system (which we had thankfully) and the garage was pretty squeezy to get in and out of, breakfast expensive.
God komfort, super godt nettilbud. Morgenmad helt i top. Central beliggenhed på Presqu'Ile Beliggenhed kunne være hyggeligere (mellem en banegård og en motorvej), men man var ikke generet af støj.
Spændende hotel i moderne stil i gamle rammer. Et lille slot med god beliggenhed tæt på shopping og floden. Værelset var smagfuldt og hyggeligt. Restauranten var ikke åben alle dage.
det var en god betjening ved tjek ind og ud. god beliggenhed i forhold til Metro kun 2 stationer fra centrum
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Excellent room accomations. Outstanding decor. Pleasant staf. No.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
The hotel is well located and is excellent.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
Convenient to tourist area and ambience
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
I went there for business, so I would have preferred free 24hr internet access.
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
Location and ambiance The bathroom shower
The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
Position in Lyon,pleasant room and staff
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
location. size of bedroom very old furniture and old bathroom
large space clean rooms
bathrooms need updating - they look old and worn out
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
The room was compact, but very clean and very comfortable. The staff were friendly and helpful and the location made it very easy to explore Lyon on foot.
The location was excellent, situated half-way between Place Bellecour and Jacobins, one block from the Soan; and just a short walk to Place Terreaux. The Desk staff were exceptionally helpful. We stayed at the hotel for two weeks and were completely satisfied. (The breakfast was quite nice, but our preference was to go to Cafe des Jacobins each morning, rather than eat at the hotel.) Nothing.
i liked the hotel place in the city , near to everything and didin't have to take metro or taxi . room should be cleaner
Staff was helpful and it was close to old town.
The location was excellent
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Excellent central location
The hotel reception staff and the room were lovely.
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Hotel person is very kind.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Comfortable room, good breakfast, prompt taxi
Excellent location for exploring the city - non-tourist area - parking facilities - excellent staff - comfortable bed - we have not had breakfast in the hotel (fabulos pàtisserie just in front of) easy to find (we arrived from Eurexpo) It would be appreciated to have linens (sheeets) provided as well as duvets
wonderful staff, great WiFi quality and speed. overall very nice
Listening to jazz during my breakfast! And the decoration with nice old pictures on the walls.
Location, ambiance, kindness of staff... No
Within walking distance of both the conference center (30min; also near a bus that goes there) and the restaurant areas (15min), near several transportation lines, clean and comfortable. Free wifi. 24h reception. Nothing stood out.
Checking in and out was a bit too long
Friendly and helpful staff. Location is a 10 minute walk to the Hotel de ville. Underground parking, Parking involves driving round the block to the back of the building and then its a pretty tight squeeze to enter/exit. Then its a rather ungainly entrance into the lobby. Bathroom got pretty damp after a shower and I'd recommend better ventilation.
Cleaneliness of the room and comfort. Location near the train station Part Dieu and city center. Walls of the room were not enough thick. Could hear the neighbours.
good location, nice room the room was too cold, heating apparently did not work properly. Was the case with 2 other colleagues as well.