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Loved the free snacks, breakfast, endless soft drinks/water. The rooms were cozy as well with really comfortable beds and pillows. Staff is also very friendly. The manager saw our big suitcase and gave us a bigger room, so we could be comfortable. I thought that was really nice, and he always had a smile on his face! The bathroom door was a little uncomfortable because it was heavy and wouldn't stay open, but that was a minor discomfort compared to everything else.
The staff were all young and obliging very nice experience The rooms were not very comfortable with only only place to relax really bring the bed but I guess that's what you call funky!!
The central location, view of the Rhone River, nice room, great terrace, breakfast, and very professional and helpful staff. strange perfume smell to the room.
Convenient to tourist area and ambience
The hotel is well located. The large open halls are beautiful. n some ways it is a strange hotel. Is it a spa-hotel? No not really.
Service was Exceptional Unreal Restaurant Romantic Great bar and Lounge English a non-issue (if you don't speak French) Very Comfortable Room was a bit small and shower/tub was quirky but to be expected being used to American Hotels.
Location and ambiance The bathroom shower
The extremely helpful, knowledgeable and pleasant staff. The beautiful public spaces. No listing of available TV channels. No wall bracket for shower, making hands-free use impossible.
The concierge, Gerard, is a wonderful asset to the hotel. All staff were very friendly [ which is essential ] and efficient. The room is very compact and the mezzanine bedroom very hot and stuffy with inadequate air-conditioning.
Beautiful hotel with great staff in good location While we loved this hotel customers who like modern minimilist/ functional designed buildings probably would not.
Interesting room layout, luxury feel and excellent location in the old town. Attentive staff. Nothing comes to mind.
Location in Vieux Lyon. Hotel does not live up to the expectations raised on the web-site. Our room did not have the level of comfort that one would expect for a four star hotel. Charging 50 euro's for breakfast is expensive.
I went there for business, so I would have preferred free 24hr internet access.
It is really difficult to find if you arrive by car, clearer instructions required in advance. We also thought that the superior room we had was very small and very dark and the windows overlooked a walkway!
Very attent personnel, excellent panaramic view on the city at breakfast and bar. Even at breakfast, i was being served pasteries and coffee without having to stand up...excellent service. no welnesscenter to relax after a busy working day.
Very handy for walking and within the areas of interest and to Gare Perrache (railway station).Sofitel is above average standard and within expectation for a good four star hotel. Hotel bistro was very good indeed. The breakfast view area over the city was excellent however the prepared fruit selection and sometimes quality was not as good as expected though still overall breakfast very good.
the room, 716, was under the restaurant, and very very noisy until 1 o clock in the morning.
Hotel staff is really excellent. The beds are incredible, never seen something like that. Good location. Nothing.
The nice view of the bar on the 8th floor
Really good in every terms. I am thinking to go there again i the near future
The very courteous and caring concierges at the door on arrival unloading the car, taking care of the luggage diligently and assuring that the car would be parked securley and safely.
Helpful staff Having to pay a €20 supplement for a river - facing view
Hotel staff was great! Run down, dirty room with worn furniture, mildew in shower. Not at all up to Sofitel standards
really pleasant staff and magnificiant lobby. great location for shopping in this nice city. really clean rooms. bedrooms could need a little style refreshment.
There was renovation work in the hotel. We could mot sleep because of the noise .That is why we have stayed only one night instead of 10 nights
Daytime staff very efficient; nighttime crew not intelligent or helpful. Room in good condition except for the bathroom counter top. Location is very good - especially if one is in Lyon on business. Nighttime crew not intelligent or helpful. They had my room registered under my first name so visiting friends couldn't find me! Countertop in bathroom was disintegrating and basically disgusting. Shower excellent, however! Comfortable, large bed.
bathrooms need updating - they look old and worn out
The hotel room was massive with a huge bed for us. Comfortable and reliable, good location to many great restaurants across the river. Stayed an additional night and room charge was matched...:) Wifi was not working, room service was not of quality.
Good location near town center, with average price. Breakfast was good and evening staff was helpfull (we arrived late but helped for restaurant, provided iron table as needed...). It is an hotel more appropriate for business trips as not specialy charming and located in a business aera.
large space clean rooms
Good, polite service, room cleanliness, general freshness. Some cracks around the washbasin.
It was easy to find using our gps and the lobby area was beautiful. The room service was also acceptable. We were given a broken bed to sleep on and when we climbed into bed that evening were too tired to call for changes. When we reported it the next day, there was no compensation or any way to make up for this. Even tho' we put in our request for our car to be brought around and was told that it only took 15 minutes for it to happen, we had to wait for over 40 since there was some mix up. Generally, this was the only disappointment in our entire trip of staying in hotels in Europe.
Position in Lyon,pleasant room and staff
location. size of bedroom very old furniture and old bathroom
I wonder why for 2 consecutive days, the shampoo and soap were not replaced. I needed to ask them before I can have it.
The staff were helpful beyond expectation. The location is fantastic. We had a corner room and the view from every window was stunning. The decor is very stylish and the hotel has wonderful little rooms to sit and enjoy tea/cpfee or just to read or chat. nothing
We loved the decor in the hotel especially the bar which is spectacular. Although we had booked a superior room we were given the smallest, most out of the way room in the hotel. The attitude of the hotel staff was far from helpful or friendly.
I stayed at hotel with a friend of mine. I had given my credit card information when I booked a room (16th of Nov.). We were asked to pay at information desk at hotel and my friend paid by her credit card. When I checked my credit card payment I saw that the room rate of 340 Euro was also taken from me. I have written to the hotel and waiting for reply.
Staff was great and very accomidating Keyed lock to room was difficult to operate for my wife.
Excellent room accomations. Outstanding decor. Pleasant staf. No.
The hotel is well located and is excellent.
The room was beautiful, the bed was incredibly comfy, and the rest of the hotel was lovely too. Staff are very friendly and the location is brilliant - perfect for a city break.
Comfortable, welcolming, clean, proximity to great sites and restaurants in Lyon I resent paying extra for wi fi!
I was supprized that my reservation was canceeled when I arrived, but I maneged to find another one
Perfect location, excellent view (junior suite, the corner of the building), nice and helpfull personnel (special thanks to Zhanna!) The only thing (but not too importaint!) - when you step on the floor it makes a wooden sound, probably there's an old wood under the carpet.
Hotel person is very kind.
The hotel reception staff and the room were lovely.
Excellent location right in the center of the shopping district, friendly staff, charming decor, excellent breakfast, quiet room, updated bathroom. The bathtub could have been cleaned a bit better, and for some strange reason - perhaps cultural - there was no shower curtain provided, making a shower a rather wet affair.
Very good location for the tourist with easy access shops, rivers etc. Breakfast was disapointing. Although served until 10:30, food wasn't replenished after 09:45. Minor point. Also, due to holidays, there was no bar in the hotel.
The suits are very spacious and well-decorated. Nice views from the rooms. Very nice old lift. Someone forgot a jacket in our room and it was also lot of web on balcony.
Very charming hotel, in the old French style of the city of lyon, located in the mere center of the city. Very confortable and spacious room. The staff was very welcomed and helpfull with any of uour request.Excellent breakfast in a beautifully decorated room.
Excellent central location
Very good location, just in the heart of Lyon. Staff was quite good and professional. This charming Hotel, besides it's an ancient bulding, give us all the comodities needed, with the "french glamour".
Excellent location, friendly staff, good breakfast, very nice room with excellent bed.
wonderful staff, great WiFi quality and speed. overall very nice
Within walking distance of both the conference center (30min; also near a bus that goes there) and the restaurant areas (15min), near several transportation lines, clean and comfortable. Free wifi. 24h reception. Nothing stood out.
good location, nice room the room was too cold, heating apparently did not work properly. Was the case with 2 other colleagues as well.
Friendly and helpful staff. Location is a 10 minute walk to the Hotel de ville. Underground parking, Parking involves driving round the block to the back of the building and then its a pretty tight squeeze to enter/exit. Then its a rather ungainly entrance into the lobby. Bathroom got pretty damp after a shower and I'd recommend better ventilation.
Comfortable room, good breakfast, prompt taxi
Checking in and out was a bit too long
Listening to jazz during my breakfast! And the decoration with nice old pictures on the walls.
Cleaneliness of the room and comfort. Location near the train station Part Dieu and city center. Walls of the room were not enough thick. Could hear the neighbours.
Excellent location for exploring the city - non-tourist area - parking facilities - excellent staff - comfortable bed - we have not had breakfast in the hotel (fabulos pàtisserie just in front of) easy to find (we arrived from Eurexpo) It would be appreciated to have linens (sheeets) provided as well as duvets
Location, ambiance, kindness of staff... No
Staff very friendly and helpful Breakfast very expensive for what you got.
next to the Part Dieu station. lift was kaputt for 2 days, there was deep water cut on July 27 & 29, airconditioner was inefficient. perhaps filter was choked. For Euro 132 per night charge, this is unaccepteble.
Easy access from the rail station for short stopover
Very large room, very quiet despite being so close to the station. Good sleep quality. Good breakfast. Shower did not work. Lifts did not work - luggage had to be hauled down four flights of stairs.
Restaurant was good. Location very convenient for rail. A good business oriented hotel. As tourists we found it had more facilities that we wanted and was also more expensive. Value for money nevertheless. Silly extra charge of E22 for television. Breakfast unreasonably expensive too.
very close to the TGV station. Room was clean enough.
Convenience to trAIN station Was what we expected up front payment
Nice room, excellent location Breakfast was expensive and coffee making facilities would have been good. Otherwise no complaints!
Amazing soundproofing from the traffic outside, good A/C to compensate the necessity to keep the window closed. Convertible bed was surprisingly comfortable. Restaurant food was very nice. One of the most complicated to access parking area I've ever had the displeasure of experiencing. Took me several tries even when I had finally noticed where exactly it was. This thing needs to be explained better on the website!
Smuk udsigt over Lyon, meget høfligt, hjælpsomt og opmærksomt personale. Smuk bygning, dejligt værelse. Priserne står ikke helt mål med kvaliteten. En morgenmad til 18 euros (som kun består af noget brød, kaffe og juice) er lige i overkanten. Fitnessrummet var meget pauvert (kun 3 maskiner og ikke en gang et løbebånd). Massagen var for dyr (80 euros) i forhold til kvaliteten.
Staff were extremely helpful and the facilities excellent. We were travelling with a toddler and really appreciated the welcome we and our toddler received.
The room had a very modern bathroom. It was extremely quiet. Great food and comfort through roomservice The internet which was featured as an option on the in room entertainment system did not work.
Good service, good staff, clean rooms, nice bathroom Only one elevator worked, the parking spaces are very small
Location is handy to go to the city with Metro. Nice parking place, excellent room price of parking car is a little high
Nice bathroom Not so good location
Great value for your money It might be a bit far from the city centre
Nice staff ! Room service trays was left outside the room for 24 hours!!
The best aspect of the hotel is the close proximity to the Tony Garnier concert hall. We specifically chose this hotel to ensure that we had no problems about transport, etc to attend a concert. 1. Same exact breakfast served every day - possiby some slight variation/choice would be welcome. 2. Basic detail/brochures on use of metro or Lyon attractions is lacking - example hotel could have a display stand with local attractions & metro routes.
i like the bathroom it was clean and bright so far nothing much
Pool is great, though door was ahrd to open. I had the biggest bed ever Staff was not very nice, I had the feeling she felt she was superior to everyones else... If you do not go with the car, hotel is in a residential area, far from city center
Modern design suite very functional, highly recommended Wifi for Apple products not working, Android was ok
New building, clean, great room layout. Not knowing where to stay in Lyon, this hotel was just a random pick. The neighborhood it is in left some things to be desired, but it's not really the fault of the hotel itself. It's a quick walk from the hotel to the Metro, so learn it quickly.