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True value for money concept: spacy rooms, good bathrooms, very friendly and competent service, delicious breakfast, cosy atmosphere and quite affordable prices.
Tlgængeligheden, der er det der er brug for, venlig opmærksom atmosfære nej
The manner of sitting togehter on long tables at breakfast. Warm soup. mattres was far to smoth
Wonderful, cosy, very unusual, friendly family like atmosphere. Everybody is smiling. I have not had such great hotel experience in a long time. Perfect breakfast, with wide selection of food and beverages. Lots of small, friendly and very hospitable ideas. We came from Belgium after two days - what a contrast. Don't ask me about Belgian hospitability... Nothing. I beg the hotel management and staff: please continue to do what you are doing for long! :))
The bed was very comfortable and the room was quiet. The table setting for breakfast was like a youth hostel. One long table with chairs very close to each other. It was absolutely uncomfortable.
good location, nice and clean. room was very small - large bed, so not much space around it!
the soup as we arrived The lighting in the room is very poor and the bathroom fixures are adjusted for tall people, which makes it hard for shorter people to use comfortably
The lobby was very comfortable and the staff was very accommodating. The room was somewhat crowded with furniture and decoration items. More room to open up large suitcase is needed.
Nice bathroom and very reasonable bed. Located 1 minute from the train station and in the city center. Medium size room, which was really too small. Wonder how a small room looks like. Room was almost empty with a very cold atmosphere. Lift was slow and service so-so.
clean, contemporary hotel. Close to station. Friendly staff. Price was within my budget. There was construction going on while I was there and the room felt like it was completed the day before because you could still smell the fresh wood.
comfortable room, large bathroom, very good breakfast, easy parking no coffee maker in the room, staff a little bit unpleasant
Quirky, idiosynchratic hotel with a unique ambiance. Very pleasant and helpful staff. Very close to the station and near the city centre. The vending machine was out of order during the two days of our stay. Lack of toilet rolls. No bedside table.
Indchekning forgik meget hurtigt og præcis Jeg synes at prisen for morgenmad var meget høj, derfor benyttede vi den ikke
Hotellet er karakteriset ved en høj servicestandard, hjælpsomt personale, en rigtig fin restaurant, med gourmetmad, især fiskeretterne, og en dejlig beliggenhed ved Maas-floden. , Nej!
Beliggenhed, service og maden. Spændende værelser med udsigt til Maas. Tæt på bykerne og gode restauranter. nej
beliggenheden og udsigten. nej
Fint hotel, men for dyr morgenmad, ville gerne have checket ind noget før
Rummet var sååååå beskidt. Der var et tykt lag af stöv både på og bag möblerne. Rengöringspersonalet var under al kritik. Vi måtte ringe ned og bede dem komme op og göre et ekstra forsög. Sengen lignede en " plöjemark " efter den var " redt ". under al kritik ! Rengöring af dygtigere personale !
Good location, good breakfast. Was a little bit too cold. No air condition.
Breakfast and location of the hotel Reception from the staff was poor and no hospitality, hotelparking was full I should have made a reservation for the parking, no suggestions from the staff, I had to ask for other options to park. Further the minibar : only 2 bottles of water nothing more (if you make advertisement with a minibar than it must be full in my idea.)
Breakfast was good; very nice and helpful staff; room was clean and quite large which made me feel like i'm in a house and not hotel (nice feeling) Beware that some rooms are in the second building across the road (10 meters apart) and for some people it might be inconvenient. Personally, we didn't have problem with that
Perfect location for visiting Maastricht. Right next to the Saturday flea market.
The staff were very helpful and the small touches were lovely - fresh fruit and cakes in the lobby were very nice. The breakfast selection was good. The location was great and there was lots of information about nearby restaurants. The room we stayed in wasn't quite as clean as it could have been, i dropped something on the floor that rolled under the bed - wasn't very pleasant to say the least!!!
great breakfast, great position in city. we love the room with a comfortable terrace. almost nothing, only the temperature inside the room at check-in, too much cold. But it is quickly heated.
The location. And the bed was good. We arrived later Friday. At first we got an awful room. No views and it was as if you were standing in the kitchen itself. After some discussion we got another room which was much better. I don´t understand though that they ask the same rate for such different rooms.
Room comfortable and stylish, fabulous evening meal in the restaurant, and excellent breakfast food Very busy at breakfast, felt a bit like a canteen
Good price and very friendly staff Rooms a little bit noisy
Hotellet er chamerende, og personalet venlige og hjælpsomme. Meget lækker morgenmads buffet. Værelserne bærer præg af slitage, men er rene og komfortable. Et lille minus er badeværelset, som ikke har udluftning og er med direkte indgang/udgang til værelset.
Hotellet lå i midten af byen og det var det vi havde brug for
nice spacy room with unique interior. Good beds, excellent breakfast Staff was relatively junior for the service standards - compared to many hotels I see accross Europe
The atmosphere of the hotel is unique: modern design that tastefully blends with the old monastery and church. Also, the location is just about perfect: an easy 5 minute walk from the Vrijthof, it is just outside the center. Excellent ambiance for a special occassion or if you are used to comfort and taste. The restaurant is excellent as well, with an amuse-approach that has you spend an extended evening enjoying and talking. In two words: go there!
everything was amazing. I love it! room service and valet parking service too expensive.
Very nice room, decoration of the hotel, nice ambiance, unique hotel as it is a renovated old monastery, walking distance from the city's centre. Staff were very friendly and helpful. Our room was ready when we arrived and were able to check in from 12 instead of 15 which is the official check in time. The baby cot was already in the room, together with baby blankets, towel, baby cleaning staff, etc., which was a nice surprise compared to the service of other hotels with regards to baby cots. One night, we were late to eat at the restaurant and ordered room service. The quality of the room-service food was not at all equal to the standards of everything else in the hotel. I would say more like a fast-food.
We were overwhelmed by the warmth of the welcome. We had seen on Booking.com that the hotel had four stars, but actually it's a five-star hotel, and this was evident from the moment we arrived. The service was superb, the building is a work of art, the rooms were spacious, elegant and very comfortable. The breakfast was lovely. We didn't actually want to leave the hotel to go sight-seeing, we were so happy there. We did go out, of course, but we were glad to be coming back to such a lovely, welcoming place. There is nothing we did not like about this hotel.
convenience to the vrijhof, the room was comfortable and clean, staff was very accomodating and friendly For the price, there was no workout facilities or sauna/spa or rooftop terrace where we could look out over the city. Breakfast should have been included with the room rate and there was no option for a la carte for dinner.
The excellent renovation of the church, keeping the cultural heritage for the City and the people of Maastricht and other visitors. The personnel was very professional and helpful and was thinking of those 'little things' which you normally do not expect. The room in which we stayed was not very well divided: the bathroom too small for two people, the hallway too big, glass doors that were in each other's way, no space around the bed etc etc. A compromise of interior architecture and use of the room which did bring a positive result for the visitor. As we stay and dine a lot with the Oostwegel group, this way a bit of a disappointment for our first visit to Kruisherenhotel.
It is a magnificent architectural experience. The atmosphere was pleasant and the staff very professional.
Evening meal and attentive bar staff. Amazing hotel experience The breakfast was very, very poor for 24 euro's each. So bad we didn't stay after looking at the offerings
The design. It's really awesome to see how they build in the church a beautiful design hotel The price for one night stay of € 275 including parking (€ 30) and without breakfast (€ 27 for one person) is much to high for what you get.
The hotel was well located for us and the hotel rooms were nicely decorated and comfortable. As we were in Maastricht to enrol our daughter into the university, the internet was an important part of the reason we chose this hotel. Not having internet was an inconvenience to us. Also, the stairs were steep and a lift would have been useful.
location and pleasant staff lights in hotelroom were not enough
Its Location was good Hotel room needs a little modernizing
Even though your e-mail confirmed that there was no extra charge for our 8 years old child - John at reception denied that you contacted him and charged extra.
well positioned by river and convenient for all parts of the town on foot Very comfortable bed Excellent breakfast Parking (at extra cost) was very convenient and secure
Reception is not situated next to the entrance and it gives you the feeling they don'y notice who comes into the hotel. Hotel room was small, clean, but value for money was poor. Furthermore, the area is close to the Markt, but strange people hang around the street, lot of foreign cars (drug tourists?).
The hotel is beautiful and the staff are very friendly.
Central loacation was very useful to us because we were there to do business at Jaansen Nautique. We loved the view of the river and town.Very pleasant room, comfortable beds, especially nice bathroom. Helpful staff. The on-line booking price was very reasonable. There was wifi advertised and that was one reason for booking the hotel. It actually did not work in our room nor in the lobby. Even a hardwire connection did not work. We were unable to access the internet and that was dissappointing.
we were in an apartment just opposite town hall so it was very central since the apartment is not part of the hotel and is a few minutes walk away, cleanliness is an issue. floors and dishes were not clean.
Fint, rummeligt værelse og god standard i badeværelse. Mærkelig parfumeret lugt i gangarealerne.
We are a family of 4 (2 teenagers in own room). Excelent hotel and service. Friendly staff. Free internet in the lobby if you bring own laptop and netcable. Netcable was available in reception. Breakfast was fine with a wide spectrum of products. Twice we used the free shuttleservice from hotel to city centre. Prompt and on time. Got a free 8€ coupon for at taxi back to hotel. All worked fine
Bortset fra at da vi ankom, var der ikke noget værelse til os, selvom det var booket 3 uger i forvejen og var bekræftet.Vi blev sendt til et andet hotel (på deres foranledning). Det trækker em del ned i den samlede vurdering. Ellers er hotellet pænt, har en god beliggenhed, en dejlig morgen buffet, meget børnevenligt. Kan sagtens anbefales.
Hotellet lå godt i forhold til MECC, som jeg besøgte. Det var nemt at gå derhen. Derudover havde hotellet en god shuttleservice ind til byen. Og når denne shuttlebus ikke kører, så gik der en bybus næsten uden for døren. Det var besværligt, at der var en vaskestol til handicappede i brusekabinen. Den måtte vi flytte for at kunne være der. - Forståeligt at det skal være rum med sådanne faciliteter, men jeg havde ikke brug for det. Nævnte det ikke for personalet, da jeg kun havde 2 overnatninger.
For gæster, evt. med børn, forretningsfolk er beliggenhed ideel. Venlig og hjælpsom betjening forefindes. Haveanlæg med pool er velholdt. Hotellet burde rette sin brochure ind, så den stemmer med fakta. Jeg tænker i den forbindelse på "only one way shuttlebus". Ikke det store problem, men et irritationsmoment.
We really enjoyed the breakfast, especially during the weekend Disappointed with the service at front desk, had to ask 3 times if our rooms could be on the same floor before she said yes; wanted to charge us breakfast for the children even though our bookings said it was free for them,; booked taxi and it was a group taxi with 15 people in it, so I arrived late at my meeting.
Meeting people who were also stuck therefor their sins. Breakfast bread was good. Most of the xperience
Breakfast. Above all, decoration.
The cleanness and friendly staff. Also the free bus shuffle to town and the taxi deal was brilliant for going to town and back
We liked everything; lovely room,great staff, ample facilities, safe / secure location and a great breakfast choice. [Please mail me the guide to other Golden Tulip hotels]. Nothing to dislike.
The location of the hotel was in accoradance to my needs. The unfriendly hotel personel at the reception desk.
Spacious room, comfortable 2m long beds Frequency of nearby public transport (bus 51) dropped from 30 min to 1 hour service after ca 9pm.
The service was excellent. The aircon in the room was too noisy and not working so well.
The friendly staff and the pool table. There was no swimming pool and the work out room was very small.
Friendliness of reception staff The hotel advertises pay for view TV this wasnt working in my room but I didnt speak to reception about this.
I booked two nights on line and was charged 62-30 euros per night & when I decided to stay another night which I asked for on first day of stay .so when I came to check out they charged me 79 euros for the extra night which I found a little steep!
The location and style of the hotel. Nothing, it was all good.
We stayed in the self-catering apartments which are quite spacious and located close to the main hotel. Great location and staff were very helpful. Suggest that need a few more cooking implements (especially a toaster) given cooking facilities are present
The Hotel is in the middle of the centrum of Maastricht. The cleaness of the room was not as it should be in such a class of hotels.The entrance hall is missing and it is not very comfortable to check in
very relaxing and pleasant directions into the hotel from the main road were not very clear from the signage
Good location, nice modern and trendy interior design. Clean and comfortable rooms Staff not very helpful. There was no room to sit for breakfast so we had to wait. The alarmclock went off at 6.10 in the morning and when we told reception the next day their only reply was that they could not de-activate this (without apologising). In the lounge area staff was very busy (doing what). They forgot our orders a few times and were not minding the tables (and it was not that busy). It is a pity that such a nice and trendy location is suffering from poor service! It devalues the perception of a luxurious 5 star hotel big time.Not worth the high price you have to pay for this...
The bed was very comfortable and I liked the room very much my view out the window was horrible....
Hotel staff were very friendly and helpful. Loved the location. Bathroom door in hotel room. Glass is not a good idea. Too much light in the morning comes through.
The staff was very friendly. The location was perfect right in the centre of Maastricht. Could not have been better. No
The entire staff was great
The hotel is in the centre of Maastricht - only a few steps to the shops. There is also a nice place to drink something just in front of the hotel.Very friendly staff. My room (deluxe room) was very small (ok for a short stay)
The location was prime and the design very unique. Shower and sink were directly in room; we were girlfriends sharing a room so there was a lack of privacy for us during our howers
The best things was the room which was very minimal but very cosy and the location. The breakfast was pretty basic.
The hotel position is perfect
breakfast should be better
The modern design of the hotel and the central location in Maastricht Check-inn from 12hrs untill 15hrs was a bit short, but we we're told in advance
hotel rooms in design. position was excellent. l'occitante products
value for money, middle of the centre of Maastricht and the room was very comfortable. Okay there is no bar but there more then enough bars in the area!
Partly business, partly leisure.
The maid was very friendly. They would not take a credit card; we had to pay in cash. The bathroom shower was a bit moldy, and there wasn't always hot water. The voices of owner/manager in office below our room was VERY LOUD.
bed was very high qulity the reception is anawailable in the evening and in the moring - as a result < I did not properly checked out, need to call a hotel o ensure that evrything was o key and to ask them to send a confirmation of my payment