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A genuinely warm welcome (with sparkling wine)1 Everything was impeccable
The excellent Staff, they all were so kind, polite and attentive. The design of the Hotel, just everything was superb. We didn't like leaving.......
The entire staff went all out making certain our stay was perfect!! Dining room is beautiful and the food was presented beautifully...did I mention delicious!! The spa is beautiful and you need to reserve the spa in advance. There was no available time during our visit!
i liked the design of my room, & the location of the hotel. and thats about it. for starters, there was no one to help me with my luggage, the reception staff are a 1 star kind of people at most, the hotel in general doeant feel like a 5 star hotel.
A great location and great standard of accomodation, good value for money, and excellent customer service
Professional and friendly staff, the facilities at the hotel and very high quality. The hotel or Booking has cancelled our reservation, but...corrected the mistake very soon.
Wonderful... The staff was extremely friendly and helpful, many complimentary things (drinks on the terrace, minibar (sic), coffee, pralinés...), very clean and cosy... one of the best hotels I had so far, especially for this rate! Nothing to complain about!
THE SITUATION. STEPS FROM THE POINT OF INTEREST IN THE OLD TOWN, AND JUST 10 MINUTES FROM THE NEW MALL. THE WELCOME AT THE HOTEL. THE CONCIERGE SERVICE. THE ROOM AND THE SERVICE AT THE RESTAURANT. SIMPLY COOL ....... POOR BREAKFAST , AND DEFINITELY NOT THE BEST IN THE TOWN......
Marrol's was wonderful in every respect.
great service, excellent location, very hi standard, cheap parking
This is a very new and stylish "boutique hotel" possibly designed for the more discerning clientelle. It has four apartment style suites on each floor and offers very comfortable and large rooms. Our rooms had 2 plasma screen TVs and we had the use of two bathrooms, one with wc and basin. Spotless and very well presented our room(s) were basically new and had possibly been used once or twice before. The location is excellent but bear in mind that the old town of Bratislava is very small. Gymn is free and well presented. jacuzzi and sauna come at an extra price. Breakfast was extra but is good value and in our opinion not overly priced. The quality of service and food were very good. The staff really go out of their way to be helpful and as it was my wife's birthday they even bought her a beautiful bouquet of flowers as a birthday gift. This isn't your normal type hotel. If you're looking for loads of space, quiet and comfort then this hotel is for you. There was a mix-up with the payment. They actually debited me at first when we arrived, then cancelled this refunding the card. They obtained a pre-authorization which they then cancelled. Eventually they did debit me the correct price when we left and they duly refunded the amount which they took when we arrived. This was down to human error and they apologised and assured me that all was well, which was the case.
The suite was spacious, new, and lovely. The staff were friendly, spoke excellent english and made you feel very welcome. The breakfast was fantastic. There is nothing not to like.
The staff allowed us to us the room until 8.30pm on th day of departure at no extra cost. This was most helpfull.
Highly recommended! Excellent location, very helpful staff.
The size, design and comfort of the room.
Superb hotel!!! Staff were very friendly and helpful and the room (the cheapest actually offered by Tulip House) was fantastic. A great base to explore the city from and highly recommended.
The room was huge and comfortable, though warm. The place was what I would consider a real 5-star hotel. The location is close to the National Theatre and quite central. Some rooms are facing the street with Tram. It is not so visible but again, something to consider for 5-star...Location..Location...Location. Didnt like that I couldnt easily see that the JACUZZI can only be used for €50 for 2 hours. I choose the hotel for the amenties, which included the jacuzzi but didnt want to pay to use it.
really great and luxurious hotel, the suite was very spacious and comfortable, the staff was very kind and helpful. We really recommend ths excellent hotel, one of the best we have seen in Europe. The location is great (300 m from the centre)
The size and quality of the room. Nothing
The building is beautiful. The room was very spacious, tastefully decorated and very comfortable. It was one of the BEST rooms I have stayed in. The location was excellent. I was very impressed and the hotel is EXCELLENT value for money.
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.
no shampo in bath 2 some one was nocking mz door 4pm
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
The big room, the wieuw and the staff Everything was perfect!
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
Overall very expensive.
the location is perfect price is high
Very good location in the city centrum :-)
location is good. fitness room is too small.
The hotel has big rooms and they are very nice, you will find yourself like in the castle. Beautiful hotel, beautiful location, total in the center of historic city, perfect staff and price.
we enjoyed the decor of the rooms as well as the decor of the hotel in general, also the location was really great, everything that you needed was right on the door step,altough if you walked into town a little further the prices tend to go down a good bit. well worth a visit, had a excellent time.
great room, great location
Excellent central location Air conditioning with limited control and can be noisy at weekends if window is open
Really nice and clean rooms. Great location.
very nice modern room, rare level of quality
The location in the downtown of the city, the staff was friendly. nothing
This hotel is new, clear and well run. I like d teh stay very much. Still, the clients could be informed that the hotel is an apartment hotel and the services apart from (good) reception and (good) breakfast restaurant are non existent.
centrally located, quiet rooms
Parking is relatively far away....
Breakfast was, while not fancy or high quality, adequate and plentiful. The cabin itself was large enough to be comfortable. The location of the boat/boatel was definately of great advantage, only a few minutes walk to the historic centre. The cabins (or room) was in need of some work. The carpet, if you can call it that, was horrible, the matress depressingly thin and the bed, while a double (not two twins together) also short if you happen to above 6 foot tall, as are both myself and my girlfriend. Both the decor and the light fittings could definately use an overhaul. With some effort the rooms could be far more pleasant.
it was in the boat that's coool and near to down town bad breakfast and not reallly nice rooom
Staff were very good, view from room superb, good breakfast menu. good sized rooms, very comfortable. It looked a bit shabby from the outside, could do with smartening up. Poor access from street.
Good central location and helpful English speaking staff. The hotel was warm and clean (although a little shabby). I would probably stay there again but would hope to pay less for the room. They did not know we were coming but still found a room for us. It was a bit expensive for what we got. If the price was lower, we might not have been the only people who seemed to be staying there on the first night!!
near the old town carpets poor (spilled paint), very noisy (3am party-boat across the river), windows (dirty so you couldn't see out). Food cold - but prepared a warm (not hot) fried egg when asked (in broken Slovak)
Staff were very helpful. They gave us plenty of assistance and local information. The location is quite spectacular. At the time we stayed the gasline had been severed by work on shore. This meant that we had no hot water. As we were only staying one night we coped ok, and the staff were very accomodating.
The staff were friendly and helpful. The situation on the Danube in the centre of Bratislava was excellent and provided easy access to the old town. The taxi ordered arrived on time. Where to start. That this was a former communist and controlling society was evident from the first. Long booking in form containing much unecessary and unwarranted information. Incredibly expensive for what was on offer. Decor generally was from the sixties or earlier in appearance. Carpet was thin and rucked. One chair was deeply stained. As I have a bad back the hard bed was reasonably welcome.
Breakfast Noise during the night, bed...
location was very convenient beds were uncomfortable
Its location was very good the city center is a few minutes from the hotel. My room overlooked the Danube. The recepcionist spoke to me in Hungarian (when he found out my nationality). The restaurant overlooks the river. The staff were helpful and kind. The room was a bit cold.
Situarion Smell tobacco
perfect location. An old building perfectly renovated in contemporary minimalist style. Extremely confortable rooms and excellent bathroom. And very good value. Internet connection very poor. They shd find a provider up to their own standards.
Small hotel but very modern and clean, staff is great and even bought an adaptor when they realized they did not have it. Free internet in the room is a plus. Breakfast is very poor for a 4-star hotel.
fourniture were beautiful. people very king. nothing all was perfect
The staff were so helpful and were very willing to give information on tourist attractions and travel. There was a good choice for breakfast.
1.Location; 2.An excellent wormkamnship and design of its interior; 3. Romantic and worm atmospher of it.
Great location, clean and modern hotel
nice clean rooms although the rooms themselves were reasonable, there was really nothing else to the hotel. breakfast was poor
location is very good, rooms and bathrooms are very very beautifull, fantastic price-quality
Everything superb! Provision of hot breakfast meals among the buffet items would be welcome. Blind ordering of them is less preferable.