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i liked the design of my room, & the location of the hotel. and thats about it. for starters, there was no one to help me with my luggage, the reception staff are a 1 star kind of people at most, the hotel in general doeant feel like a 5 star hotel.
THE SITUATION. STEPS FROM THE POINT OF INTEREST IN THE OLD TOWN, AND JUST 10 MINUTES FROM THE NEW MALL. THE WELCOME AT THE HOTEL. THE CONCIERGE SERVICE. THE ROOM AND THE SERVICE AT THE RESTAURANT. SIMPLY COOL ....... POOR BREAKFAST , AND DEFINITELY NOT THE BEST IN THE TOWN......
The entire staff went all out making certain our stay was perfect!! Dining room is beautiful and the food was presented beautifully...did I mention delicious!! The spa is beautiful and you need to reserve the spa in advance. There was no available time during our visit!
A great location and great standard of accomodation, good value for money, and excellent customer service
Professional and friendly staff, the facilities at the hotel and very high quality. The hotel or Booking has cancelled our reservation, but...corrected the mistake very soon.
Marrol's was wonderful in every respect.
The excellent Staff, they all were so kind, polite and attentive. The design of the Hotel, just everything was superb. We didn't like leaving.......
A genuinely warm welcome (with sparkling wine)1 Everything was impeccable
Wonderful... The staff was extremely friendly and helpful, many complimentary things (drinks on the terrace, minibar (sic), coffee, pralinés...), very clean and cosy... one of the best hotels I had so far, especially for this rate! Nothing to complain about!
great service, excellent location, very hi standard, cheap parking
Very clean rooms, very comfortable bed, excellent breakfast. Some staff members were less-than-friendly when I checked in. Otherwise, they were pretty good.
Hotel was new, very clean, very modern and all staff were very efficient and friendly. Room was attractively funky with window to bathroom, although I had booked a double bed and got a single one. Was't big enoug deal to complain about though. Very good breakfast with french toast, pancakes and potatoe omlettes. Only quibble was coffee was very lukewarm. Great tea and coffee menu in bar. Terrible smell in the rooms corridor, although not in bedroom. Lukewarm coffee at breakfast.
Modern ambients and forniture. My junior suite was excelent!!
New and well designed. Great location, services, staff, and breakfast. Parking is a little bit difficult (if you want free parking) or expensive (if you park in the garage), but I fortunately find a free spot next to the hotel.
The location is excellent. No need for a taxi to and from the railroad station. It is also within easy walking distance of downtown. The price is a real bargain. Nothing.
Nice new hotel, very clean, very friendly staff. Localisation: is not a real center. The distance to the Danube river is about 15 minutes walk.
The hotel is very modern and comfortable. The staff is really nice and the food was excellent! It could be a bit more central.
Fairly new hotel, design and looks are very nice and quite modern. It was very quiet, we barely saw any other quests. Location wise its about a 10 min walk to the centre or 6 euros in a cab, i f i were to return i would happily stay there again, staff are very friendly however the bar seemed to not have anything to hand and was a slow service
very nice hotel
The room was extremely comfortable, and the service from all staff was excellent. The location was convenient, and quiet.
As this hotel is brand new, everything is still clean and functioning. The rooms are comfortable with a convenient working desk and the complimentary wifi is a valuable extra. The breakfast buffet is varied and the staff is very professional. € 18 for breakfast is rather expensive. They offer a wide choice of food, but when in a hurry and no time for an extended breakfast, this amount is high for a simple coffee and some cereals. A coffee-making device in the room would have been an appreciated alternative.
recently opened hotel in a modern style, well located. Friendly and helpful staff throughout the hotel noisy wooden floor in the guestroom; a little expensive
Nice staff, good rooms, nice location cost for breakfast
Modern hotel, just opened in September 2009, all the facilities are brand new, the rooms are very comfort, very well located, rich breakfast. The breakfast is a bit expensive ( 18 eu per person - not included in room price ), but the overall daily rate was reasonable.
Too late check-in - 3 pm; expensive parking - 30 €/day; expensive breakfast - 18 €/person
the position of the hotel in the city center is great. room temperature was 25 degrees celcius and now way to cool. Temperature control had not effect, windows could not be opened. Service at reception was lousy.
Walkable to attractions, Parking cost 15 Euro per day, need front desk validate to get out, no instruction, no enter phone to talk to anyone at the gate, and then the public use PC's keyboard is kind of tricky to use for American, hard to find some regular use key like the @ .
Large room, quiet, clean and nicely furnished. Just steps away from the pedestrian zone in the old city center.
nice new desing, friendly staff the hotel was facing some opening difficulties. No telephone line, no licence to sell alcohol etc
The staff allowed us to us the room until 8.30pm on th day of departure at no extra cost. This was most helpfull.
This is a very new and stylish "boutique hotel" possibly designed for the more discerning clientelle. It has four apartment style suites on each floor and offers very comfortable and large rooms. Our rooms had 2 plasma screen TVs and we had the use of two bathrooms, one with wc and basin. Spotless and very well presented our room(s) were basically new and had possibly been used once or twice before. The location is excellent but bear in mind that the old town of Bratislava is very small. Gymn is free and well presented. jacuzzi and sauna come at an extra price. Breakfast was extra but is good value and in our opinion not overly priced. The quality of service and food were very good. The staff really go out of their way to be helpful and as it was my wife's birthday they even bought her a beautiful bouquet of flowers as a birthday gift. This isn't your normal type hotel. If you're looking for loads of space, quiet and comfort then this hotel is for you. There was a mix-up with the payment. They actually debited me at first when we arrived, then cancelled this refunding the card. They obtained a pre-authorization which they then cancelled. Eventually they did debit me the correct price when we left and they duly refunded the amount which they took when we arrived. This was down to human error and they apologised and assured me that all was well, which was the case.
really great and luxurious hotel, the suite was very spacious and comfortable, the staff was very kind and helpful. We really recommend ths excellent hotel, one of the best we have seen in Europe. The location is great (300 m from the centre)
The room was huge and comfortable, though warm. The place was what I would consider a real 5-star hotel. The location is close to the National Theatre and quite central. Some rooms are facing the street with Tram. It is not so visible but again, something to consider for 5-star...Location..Location...Location. Didnt like that I couldnt easily see that the JACUZZI can only be used for €50 for 2 hours. I choose the hotel for the amenties, which included the jacuzzi but didnt want to pay to use it.
The size, design and comfort of the room.
The suite was spacious, new, and lovely. The staff were friendly, spoke excellent english and made you feel very welcome. The breakfast was fantastic. There is nothing not to like.
The size and quality of the room. Nothing
Highly recommended! Excellent location, very helpful staff.
Superb hotel!!! Staff were very friendly and helpful and the room (the cheapest actually offered by Tulip House) was fantastic. A great base to explore the city from and highly recommended.
The building is beautiful. The room was very spacious, tastefully decorated and very comfortable. It was one of the BEST rooms I have stayed in. The location was excellent. I was very impressed and the hotel is EXCELLENT value for money.
Brand new hotel only a short walk by the river danube to the old city centre. Nothing .
Prohibitive price of internet use.
The room was very comfortable and very good value for money. The room service was very good. The cleaning service was very poor. They came to clean, I was in the room, I told them to come after and they didnt come again.
The size and design of the bedroom. The location and the public areas. The fact that breakfast was not included and was an exorbitant price.
Amazing - location, staff (very professional and kind including the telephone center who provided great help at my telephone enquiry - this gives also good impression of Slovakians), design, services, in the room free coffee-tea of good choice, incl. decaffeinated coffee, impeccable cleaning; heating and airconditioning was silent and appropriate, view over Danube is awesome. Located just beside the Eurovea shopping mall - excellent for shopping and great variety of shops (incl.pharmacy and eating places). 10-minute walk to the city centre alongside Danube! Internet in the room is for charge, but the hotel has a free computer center (great design) with huge modern touch-screen, webcam etc. No better hotel in Bratislava!
Beautiful hotel - very caring staff. Some teething problems with technology. Wifi not always working.
Zion spa mit grossem Pool und zwei Saunas, bequemes und grosses Bett, modernes Badezimmer, Dusche und Toilette getrennt gähnende Leere im Zimmer (keine Hotelmappe, keine Dekoration, kein iPad), Turn Down sehr schlecht, schlechte Wifi- und TV-Qualität, die Mehrheit des Personals sehr unpersönlich
The impeccable and pro-active service on part of the staff, the most marvellous roof-top spa with Danube view, the free Rolls Royce shuttle (though somewhat over the top for a small city like Bratisvava with very short distances that can be easily covered by walking) The restaurant service and breakfast were excellent. However, the dinner was over-priced and somewhat disappointing in terms of quality and quantity. One would have expected more.
Perfect hotel for a perfect price. Perhaps the best hotel I've ever stayed! Helpful staff, luxurious stay and an excellent breakfast.
Warm, luxury atmosphere. Friendly staff. Modern rooms with excellent design. Beautiful view at river. Pleasant Spa environment with amazing view during sun set and evenight. stay was excellent - I can make only small remark with regards to the parking - we did not find the sign at the parking space very "user friendly" - we spent quit some time to find the EXIT doors which were not closed
Design is absolute tastefully, brings a very nice atmosphere. The personal cooperativeness is also perfect. We want come back again. ------
no shampo in bath 2 some one was nocking mz door 4pm
the location is perfect price is high
Very good location in the city centrum :-)
The big room, the wieuw and the staff Everything was perfect!
The old building is beautiful, as is the terrace for breakfast. The staff did their best, but see below for my sentiments on the fate of this beautiful hotel under Radisson management. A beautiful old hotel ruined by the insouciance of the Radisson group, which is quickly becoming the worse hotel chain around (of the better ones). One only hopes that the grand old lady which is the Carlton would be taken over by Kempinski, Starwood, Mandarin Oriental or other, which would give her the respect she deserves, as an old European hotel. The current way the hotel is run and decorated makes one sad.
Overall very expensive.
location is good. fitness room is too small.
I just loved it ... the hotel is just right in the spot as should be. In the right center of BA and with easy access everywhere .. clubs, bars, restaurants. I recommend this hotel with easy access form airport or from highway as I came by car and with parking of the hotel you don't need your car for all the period of the stay.
Excellent location, close to old town and 10 min walk to Incheba concert Venue.
Although its right in the centre of the city, it is very quiet as its based in a pedestrianised square. Very pleasant location overlooking cafes and restaurants across the square
was in good location rooms were very comfortable breakfast was limted
The location, friendliness and service were all excellent. It was wonderful to have a computer provided by the hotel in our room! We liked everything though it would be nice if the price were a little lower!
Staff all extrememly helpful and very pleasant. Excellent location, very close to Old Town and transport links. Breakfast adequate, but not great. Breakfast coffee foul.
Hotel staff was helpfull and the service from there side was good. Problem with TV's at the room!! There is so many,but nit properly instaled and connected. Very poor selection of the chanells. Selection of the movies too old. I had technician at 22h at my room attapmting to fix it but no success.
Two TV's in room (there is 3 TV's) was not usable. Computer set in the room is not operational too.
hotel was very modern & the staff were very helpful
Facilities of the Room/City center Hotel!
Very good position regarding the centre of Bratislava, nice room, good internet connection, good breakfast
Very good location for all the amenities. Very clean and quiet.
Location, room, facilities Air Conditioning was not working, I was toild it would be repaired the day after my departure ...
we enjoyed the decor of the rooms as well as the decor of the hotel in general, also the location was really great, everything that you needed was right on the door step,altough if you walked into town a little further the prices tend to go down a good bit. well worth a visit, had a excellent time.
This hotel is new, clear and well run. I like d teh stay very much. Still, the clients could be informed that the hotel is an apartment hotel and the services apart from (good) reception and (good) breakfast restaurant are non existent.
Really nice and clean rooms. Great location.
great room, great location
The location in the downtown of the city, the staff was friendly. nothing
The hotel has big rooms and they are very nice, you will find yourself like in the castle. Beautiful hotel, beautiful location, total in the center of historic city, perfect staff and price.
very nice modern room, rare level of quality
Excellent central location Air conditioning with limited control and can be noisy at weekends if window is open
Parking is relatively far away....
centrally located, quiet rooms