Exceptional customer service. Unclean.
Under construction, noisey
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
The rooms, meeting facilities, customer service Nothing
Beautiful hotel with strong drinks! No nightlife near by.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Nice view beds very comfortable.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
They charged extra fees.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
The furniture fixtures and equipment is due for replacement.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
Parking not included, outdated need manteinance
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
Carpets need replacing.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
friendly staff clean rooms
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
The staff was nice but I wasn't satisfied with the resolution of the problem. Will not stay there again. Found a glass in the room with male bodily fluids. Staff moved us to a new room and offered free breakfast. The last thing we wanted to do was eat there. Would have liked a full refund.
Check in went amazing and fast friendly service.
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
Great place to stay. Close to the SFO airport
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Breakfast is why i stay hereorice
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Nothing at all. Everything, the staff was terrible.
Nothing The staff was rude, My credit card was overcharged 3 times.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Easy access to 101N. Nice walking path, takes you to the lagoon and around to the Bay Trash - Cigarette butts in the same place for days. Empty pack laying is stairwell for entire stay. Room staff forgot to leave soap and shampoo after cleaning room. When asking for other places to eat than the hotel restaurant, front staff pointed to the hotel restaurant. Had to ask a second time for other places to eat other than the hotel. Walls are paper thin, was woken up on several occasions by other guests slamming their door or heavy walking across the floors.
I didn't like the fact that it was like a Motel with the doors and windows are to the walk way, We couldn't open the drape for some light. That should have been advertised in the ads. Also the air condition was not working well and the plugs to the blow dryer in the bathroom was not working either. And for the price I paid was not worth it at all
The staff were friendly & very helpful. Resturant was decent (nothing fancy) food. Great hot water! Rooms had been redone, but just a place to sleep. Room smelled a bit like a gym, had a problem with deadbolt lock that staff came quickly & fixed twice because I couldn't leave.
I liked the location, the room itself and best of all the shower water pressure. Yes, the water pressure. Cleanliness was good. Will stay again.
Bathrooms horrible setup. No counter space. Tv not situated in a comfortable position. Walls are paper thin. You hear everything.
Clean, cheap Unfriendly staff. Homeless people rummaging in garbage outside my room, suspicious looking characters in parking lots. I did not feel safe as a single female staying here.
Staff is great. Location is convenient to SFO airport. Can be noisy, especially on lower floors next to parking. Patience is needed with the shuttle because there is a lot of road construction around the hotel.
Friendly staff. Internet was horrible. It kept cutting out so you didn't know if you were connected on your phone. On your laptop, it took forever of you were connected but usually you became disconnected. Room wasn't cleaned one day.
Location safe and easy access. Super nice front desk staff. The uncleanliness of facilities and parking lot mess. Seemed like some renovation or construction was occurring and they had a dumpster in lot, but stuff thrown all around it and in some parking spots.
The staff was very helpful and friendly. I had quite a few large bags and boxes, as I am in the transition of moving, and the associate was more than happy to assist me to my room after checking me in.
The hotel was very run down. Paint chipping, weird smells, stains on the sheets and bed covers, stains in the tub. It certainly was not like the pictures. And as a single girl staying by herself, it didn't feel safe. There was activity all night long and at one point there were people arguing outside my door. I thought I was getting a good deal, but I definitely over paid for what I got.
forgot shampoo, none in the room, average room.
Dejligt hotel, der ligger perfekt til start for udflukter i området. Rigtig god morgenmad, dejligt rolige omgivelser samt gratis kaffe hele tiden. Dette er et hotel vi kommer tilbage til næste år. nej / no.
Et godt hotel der ligger tæt på lufthavnen men uden at man kunne høre flyene der var lidt langt ind til centrum
Super morgenmad-prisen taget i betragtning, gratis shuttle bus til lufthavn ell. omvendt, hv. 20 min indtil midnat. Meget tæt på lufthavn, dir.ned til S. Francisco bugten.Gratis P.C adgang. Et godt sted, der kan anbefales.
proximity to airport what I did not like was about the room itself: there was a an open vent high up in the outsice wall that resulted in a great deal of noise due to the windy outdoor condition. Also, our room was adjacent to the elevator and in the morning a great deal of noise could be heard each time it was operated, which was quite frequent.
Rooms were clean I didn't like the fact that we were dropped off at the wrong location. After being tired from a long flight and the fact that we were on a time frame pissed me off even More. No where at the airport does it say to take the white or black shuttle. Just the hotel name. We even asked someone that worked at the airport and they guided us in the wrong direction. Wasn't the best way to start off our vacation.... The person at the front desk said the only way we could get to the correct Hapton inn was to wait 40 min for the next shuttle to take us back to the airport and get the "white" shuttle. How was I supposed to know what color shuttle to take? No where on any signs nor paper work did it say black or white shuttle. I was not. Going to waist my vacation going bAck and fourth to the Airport. I called the correct city old where the correct HAmpton's inn was And the lady could do nothing for me. And would not accommodate a taxi for the inconvenience we had to go through. I asked to speak to the manager in duty. Guess what? No manager or supervisor on duty either... What kind if business has no one supervising its employees? My husband was so frustrAted and just wanted to get to the right location, we ended up calling a cap and and to pay for a mistake that wasn't ours. Our cab driver even mentioned that we were the second family that day that he had to pick up and drop off at the right location. He said it happens all the time. With a all if the being said. My first time ever of going to San Francisco will probably be my last because that righ there ruined our vacation. Christina
Very comfortable - staff was nice and friendly. Breakfast wasn't extravagant, but it was good. Overall a very good experience.
Very convenient to the airport - and quiet,
Close to the Airport, and had shuttle service
It's convenience as it relates to its location to the San Francisco airport. Loved the free shuttle to and from the airport. It was clean and our room was larger than expected.
I know what to expect when I stay at Hampton Inn...that's why I always stay there. I have stayed at hAMPTON all over the us.
Quiet, clean and up to date room. Everything I needed. Staff was welcoming and friendly. I had a great nights sleep on a very comfortable bed! I was able to check in and request a priority of a quiet room, and that's what I got. Happy customer.
Clean, well appointed, convenient, free internet, good breakfast.
Convenience to airport
Close to airport for 6 AM flight, and Hilton Honors Points. Everything was fine.
I had problems with my Mastercard, which was rejected. Stuff was very empathetic and helped to solve the problem, and later on invited me for a free beer! I appreciate this nice gesture very much!