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Location. Cleanliness. Poor facilities at breakfast. Coffee machine was constantly running out of supplies(milk & coffee) and wasn't fixed. Couldn't get a coffee with milk from the machine. Requested cappuccino from bar and after a long wait finally received one - which would have been an additional cost but they waived the fee. Steak was grossly overdone at dinner (requested M/R) and was sent back.
Relaxing comfortable and enjoyable
Central Canberra location. Interstate bus terminal under the hotel. Convenient to public transport to most areas of the Capital Would be handy to have a coffee shop in the hotel
Very clean modern room. Friendly staff. Will stay again.
Location, close to attractions
Wonderful room & great location. Room service, ordered breakfast the night before and had to request twice where our breastfast was the following morning.
A location. Awful it was. The breakfast for a value was a waist of time and money. Crowdy, and no food at all. One towel was provided though 2 of us was in the hotel. I called a guest service they promised to deliver another one but failed to. I was suprised that a toilet could be devided in 2 parts. One - the toilet itself and a shower are separated from the bedroom and another part is with the room. Never again Novotel
Value for money, staff were friendly and hospitable and facilities exceeded expectations.
Location and ease of getting around Canberra from it,also light airy room.I quite liked the basin being separate to bathroom. I was not impressed with the house keeping staff knocking on our door at 9am to find out what time we would be checking out,especially when we had an 11am checkout.When I mentioned this at reception the gentleman suggested it was a bit early for a Sunday but I don't care what day it is . I have never experienced this anywhere else
Excellent staff and service Excellent facilities Good food and wine selection Separate basin and vanity from bathroom in order to double as a pseudo kitchen not overly practical Food and beverages a bit pricey I.e $8.00 for 600ml of water which brand could be bought from supermarket for under a dollar?
the proximity to the canberra city walk and nightlife having to pay $15 per day for parking
Room design - excellent layout for working and comfort
The evening meal at the in house restaurant and the comfort of the bed. The room rate did not reflect the standard of the room. The rate was commensurate with a well appointed multi room suite, possible even 4.5 star when in fact the room was no better than any accommodation better than 50-60% cheaper in price probably 3 star. The mantra of this particular hotel appeared to be charge the guest for everything yet the room rate possibly should have been inclusive of a bit more, I mean I was being charged $470/night for the priviledge of sleeping and nothing more.
Leaving Overpriced and poor service
Easy access to shops and restaurants, did not have to use the car could access everything on foot. The $15 parking fee per day and we had dinner at the Casino restaurant and became ill from the steak I ordered.
Good location. Very large room. Only one comfortable seat in a very large room. The 2nd person needs to stay in bed for a comfortable seat. Poor bathroom not in accordance with a 4* hotel. No separate shower.
Visit relatives and do shopping.
Convenience to local resaurants and public transportation; some rooms (on West Row) are nicely appointed and on less noisy side of hotel. Garbage trucks at 5:30am are not enticing.
Good location,walking distance to shopping and resturants, Plenty of things to do in Canberra There was a bit of street noise most of the night, but I expected it not a huge problem.
Central location/decor/friendly and helpful staff
It was very convenient to go and see Floriade The bed was like a brick and i didnt sleep well at all
we loved the size of the apartment and the washingmachine and dryer facilities, being there for 3 days it was nice to have separate rooms for tv and sleeping the very loud music from downstairs pub in the evening until very very late caused no sleep for my husband, but thats not your fault, perhaps double glazing might help that though
The hotel staff are friendly and efficient. The location can't be better, right at the city centre besides the coach terminal, with shops and taxi stand within walking distance.
Convenience and style of unit / building State of the Bathroom plumbing
Convenience, comfort, central, quality, cost, Nothing stands out
Location. Discovered late Saturday evening that my room hadn't been serviced that day. Very annoying. Reception staff most helpful in trying to remedy things the next day. But the Sunday service looked a bit ad hoc.
Staff were very courteous and helpful, location is great and room had all required amenities.