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relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
Room service meal was good Too many extras, especially breakfast.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
The friendly staff and clean room all in a very central location.
Staff friendly manner Only one roast on a Sunday lunch!!!
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
location and friendly staff
Beautiful hotel with the best staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
High standards but very laid back and relaxing
friendly helpful staff
the excelent service provided by staff the bedroom was cold.
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
This is a good hotel with good facilities and excellent staff.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
The breakfast was very good and the staff extremely friendly.
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
city centre location easy to find
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
Location was good and the price wasn't too high. Very damp and musty. The whole room abd the bed smelled like mould. Cleanliness was a problem. The shower was upstairs so far from the room. The breakfast was expensive and not worth the money. The staff were not very helpful. The room had a door to outside that was left open by the cleaning staff while we were out for the day. Very unimpressed.
The location is one of the best you can get in Cardiff. It was a last minute booking and I don't regret staying. Clean room, staff is very friendly, close to all shops and food. There is some mold in the bathroom and the furniture hasn't been updated since the 90's. The beds were so-so but I slept well so I can't complain too much.