Cardiff Hoteller

The Spa was a lovely treat with excellent resources. The reception staff were very poorly trained. The person who dealt with my group on arrival was very abrupt and quite rude.

Free champagne bought to us, as it was our wedding night. Prices of food meant that we waited until home to eat breakfast.

The staff was courteous and the rooms were very clean. The access to the spa facilities was easy. Breakfast was a good value and the food was delicious. Parking was limited and I had to pay to park, even after booking a full weekend in the hotel.

Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!

Location, cleanliness and very helpful staff. None.

prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!

Friendly and helpful staff

some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.

very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel

Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy

relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(

Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.

We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.

The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.

Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.

It is a very comfortable hotel, located conveniently downtown Cardiff. A room was large and comfortable, nice bed. Hotel has good restaurant; breakfast which was included was delicious. We once also had dinner at the hotel , it also was very good. Staff was polite and helpful.

The size of the room was amazingly big and the beds were very comfortable, I would highly recommend staying on the twelve floor as the views are amazing The fire alarm sounded early Sunday morning, not a good wake up!!

location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.

The staff were so friendly and helpful and the rooms were spacious and very clean.

It was a very short visit, butthe room was lovely and the late check-out time was ideal All good

close to the stadium