Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
Very nice hotel, great location, great service Tv awkward to work!
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Very good service-excellent cuisine-well equipped room. Room rather crowded -not much space to move.
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
A modern hotel close to everything. Well maintained and a friendly staff
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
Room service meal was good Too many extras, especially breakfast.
Staff friendly manner Only one roast on a Sunday lunch!!!
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
The friendly staff and clean room all in a very central location.
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
The room was very good apart from the huge crack running through the outer glazing of the picture window! Fantastic views across the city. Very busy because of the Autumn rugby international Wales v New Zealand. Long delay during check out with only two staff on duty one of whom had to answer the phone and take a booking! She then proceeded to chat to a member of staff going off duty. A small niggle but becoming more prevalent among some hotel gropus is that on weekends they don't supply mushrooms with the breakfast menu. Still charge the same price though - £15.95! A con.
The reception staff were rude, discourteous and looked like we were intruding by staying there and asking them to rectify an issue with the room (i.e no hot water and no water pressure in the room). After chasing this issue up, we were finally moved to another (lower standard room) at 1.30am in the morning, which clearly didn't add to a relaxing stay at the hotel!!!
Closeness to city centre Only able to check in 2 minutes before stated time
large bedroom air conditioning did not work and no way of opening windows therefore extremely hot! 2 false fire alarms during the night meant we got little sleep
The size of the room was amazingly big and the beds were very comfortable, I would highly recommend staying on the twelve floor as the views are amazing The fire alarm sounded early Sunday morning, not a good wake up!!
Perfect location for city centre.
nothing in particular, it was ok the showers in pool changing room & the fact there were no cubicles to change in
The large clean bedrooms and friendly staff. The snack food also seemed good value. Car Park was a bit tight
Good location, nicely laid out - spacious bar and restaurant. We were given a disabled room, with a seat in the very small shower that wouldn't fold. Britains Got Talent auditions were being held there in the morning, the hotel should have made me aware of that - I booked six months in advance. Very expensive considering quality and facilities. Poor car parking facilities.
It is a very comfortable hotel, located conveniently downtown Cardiff. A room was large and comfortable, nice bed. Hotel has good restaurant; breakfast which was included was delicious. We once also had dinner at the hotel , it also was very good. Staff was polite and helpful.
Although the heating was not working in our room the staff were quick at providing a s-pare radiator I found thr room and corridor very cold. The heating did not work to start off.
pool facilities for the children food was not very good Breakfast should not be could hours before on mass well that was` the impression
It was booked by mistake due to not realising that there was more than one Radisson Hotel in Cardiff. We were going to the CIA and booked hotel because we believed it was next door! However, used taxis back and forth. Hotel staff very helpful with booking taxi. Rooms modern and perfectly good for a one night stay. We had no complaints regarding actual hotel other than it was in the wrong place!!!! (My fault entirely!) Bar was closed on return to hotel. (midnight) Several staff in reception and it would have been a nice gesture if they had offered to open the bar for us to have one drink. Also, cleaning staff were very noisy in the morning considering the rooms did not have to be vacated until 12.00pm.
The staff were friendly and the beds comfortable. The rooms were of a decent size. We booked 2 rooms and my parents room had no hot water at all. However, they did get back some money for this inconvenience. There was a lot of noise late at night from other guests on our floor. The hotel is very tired looking and needs refurbishment. The breakfast was uninviting, not very well laid out and a poor choice compared to other hotels I have stayed at. The service at the table was poor.
The staff were always willing to help.Very professional.
close to city center
Polite helpful reception staff
The hotel room and bar area were pleasant and airy. Hotel was busy given the international event in town but the staff still found time to answer my questions. Room heating was awful. From one extreme of freezing to unbearably hot due to the type of heating system being unable to find middle ground.
although the staff were very helpful when we asked for things, the extra customer service care was just not there. We had expected that little bit extra, to show that the customer in a hotel is what the staff's priority should be.
Beliggenheden var fantastisk i forhold til butikker, restauranter og barer. Personalet var venlige og værelset lækkert. Morgenmaden var god og der var en del at vælge imellem. Der var ikke en dvd afspiller, som der stod på hjemmesiden. På værelset stod der at man kunne betale for en dvd afspiller. Håndklæde tørreren kørte hele tiden og var meget varm, hvilket resulterede i at værelset også blev meget varmt. Vi fandt senere ud af at kontakten var inde i værelset, men det var ikke så nemt at regne ud at det var den kontakt.
Centralt beliggende Adgangsforhold til hotellet var besværligt da man skulle køre med elevator op på 2. sal for at komme til hotellets reception.
Godt værelse og god morgenbuffet
all the above n/a
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
room size was good, staff were very friendly
helpfulness of the staff
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
The staff were so friendly and helpful and the rooms were spacious and very clean.
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
close to the stadium
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
city centre location easy to find
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
The breakfast was very good and the staff extremely friendly.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
It was only recently re-opened so everything was new as it had all been done out. Everything was very good quality and beautifully done. They were very helpful and even booked us a taxi. The breakfast was excellent too. Would recommend it and would stay there again. Nothing
very modern and clean room and stunning bathroom. Very helpful landlady who recommended somewhere to eat in the evening.
Our stay at the Dexby was lovely & I would definitely look to stay there again next time I visit Cardiff. The rooms had obviously been recently refurbished and everyone was very welcoming. All in all, our stay was lovely and as it was only around 15 mins walk from Cardiff City Centre, everywhere was easily accessible.
very nice people and quiet grace fitment, great location and also great breakfast..love that^^^^^
Very welcoming and obliging. Rooms were clean and comfortable.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
This is a good hotel with good facilities and excellent staff.
the excelent service provided by staff the bedroom was cold.
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
location and friendly staff
friendly helpful staff
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
High standards but very laid back and relaxing
Able to relax after a long journey made to feel very welcome at all times from the staff.
Everything! Wine at £8 a glass was expensive.
I liked our view of the bay and the hotel was lovely. It's the kind of hotel that takes itself too seriously. It was billed as a five star resort, but the only difference I could see between it and any other hotel in the states was the bidet in the bathroom.
Free champagne bought to us, as it was our wedding night. Prices of food meant that we waited until home to eat breakfast.
I can't fault this hotel in any way, i will definitely stay there again when i'm in Cardiff.
The staff was courteous and the rooms were very clean. The access to the spa facilities was easy. Breakfast was a good value and the food was delicious. Parking was limited and I had to pay to park, even after booking a full weekend in the hotel.
All staff were very efficient and friendly. Our room was excellent. Arrival and departure were achieved most efficiently. No
The cooked breakfast was not very special. Rather sparce, bacon hard.
The Spa was a lovely treat with excellent resources. The reception staff were very poorly trained. The person who dealt with my group on arrival was very abrupt and quite rude.
The bed was extremely comfortable, and the food in the restaurant was excellent, the cheese board was outstanding. Nothing
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Excellent location, excellent service, excellent hotel
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
very friendly and help full staff, great location will stay there again.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Location, cleanliness and very helpful staff. None.
Friendly and helpful staff
Well appointed room with all of the amenities we needed. None noted.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Convenient for millennium stadium
The location,facilities, luxurious bed and very accomodating & helpful staff Carpets seen better days & cars racing in shop car parks opposite made it impossible to get to sleep until the early hours
The rooms are comfortable and nicely furnished, the pool and fitness centre is great if you want to work out or relax. The food is excellent quality, however the bar/room service menu could be enhanced with a few more options. Overall excellent value for money. The Internet is not available in all rooms. If the hotel sort this out it's the ideal location.
Comfortable room. Friendly staff. Good food. Excellent facilities. Lovely view over the lake. Problems with taxis - there didn't seem to be enough co-ordination between the reception desk & the drivers re. reference numbers.
The restaurant staff were very helpful The decfinated coffee in the bar is £2.80 per cup and it was very hard to confirm it was coffee, it was undrinkable
Housekeeping was poor for this standard of hotel.
Stayed here many times and always found that the restaurant is excellent. When I tried to book direct they quoted a very high price in comparison, even after Ive stayed there many times before.
Good location for Cardiff centre as long as you have a car. Good breakfast and pleasent suroundings
Value for money, excellent location Two single beds fixed together to give the illusion of one huge bed - it was so uncomfortable, especially in the middle
Very good location for Red Dragon Centre and Mermaid Quay. Not too bad for town centre. Good car park and helpful to be able to use beyond check out time. Staff very helpful. Difficult to find initially and not easy to find way in and out. The window in our room was fixed slightly open which made the room quite chilly on a far from hot June night!!
Excellent location at a very competetive price. Satff were very professional and helpful. can't fault it. Nothing
The location was great! The only problem was me & my husband had a twin room which was not ideal!! also no Bath, and the breakfast was not a great selection!
staff were wonderful not enough tea and coffee in room. did not know how to use heating in room first night so abit cold.
Quiet area within 10mins walking of centre. Good selection of restaurants on the quay 10mins walk as well.Room clean and good size.Large shower for a change.Staff very helpfull.
Room a little small when sofa bed pulled down. Would have preferred adjoining room for the children
Having to pay extra for the carpark
Convenient location for both Cardiff City & Cardiff Bay.
Good breakfast, very quiet for a Sat night, comfortable, clean, pleasing decor, good taxi booking by reception Smallest/cheapest wine at bar £5, high wifi costs, car parking charge when car park not secure and car registrations not taken by reception i.e. seems that anyone could park there for free. Being billed upon booking when website clearly stated charges on departure.
Staff were always present and very helpful Room was cold as heating only activated by door card. However when raised with reception we were given 'dummy' cards
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
No gluten free food available
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
The bar did not stay open
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
The most rude man on reception on our arrival
Staff were friendly and welcoming, excellent value for money.
Quiet, Clean and Cheap. Rooms a bit small. Bath too slow to fill. Shower temperature difficult to adjust.
Pleasant staff and reasonable restaurant No heat available in room in the morning even when outside temp was literally freezing
close to cardiff we went to cardiff to watch the rugby both nights that we were at the hotel, there was groups of young males, drunk, on our balcony where the rooms were situated , shouting, screaming, singing and generally being disruptive between 2am and 5am before they finally went to sleep. The manager did ask after about two hours if they would be quiet, they took no notice and no further intervention from the manager came and, on the second night nobody came to them at all - disgraceful. When we complained they said that they had done thier best. we would NOT stay here again.
very convenient location for our visit to Cardiff castle
For a budget price the hotel offered a good menu. The meals were well served and of good quantity and quality. the car park was very steep. Under normal circumstances this is no problem but we visited during the recent spell of bad snow and ice.
I did not get the room I booked, I booked a non smoking double room & was given a smoking room. The manager was less than helpful & we ended up in a non smoking twin. We were unable to finish our evening meal on the day of our arrival as the kitchen shut at 9.30. We tried to order a dessert & was told that it wasn't possible. This was at 9.45 & after a 4 hour jouney this was not very welcoming. Would not stay there again. The manager should Basil Fawlty in a good light!!
Unclean bedding e.g Blood