The bed was extremely comfortable, and the food in the restaurant was excellent, the cheese board was outstanding. Nothing
The Spa was a lovely treat with excellent resources. The reception staff were very poorly trained. The person who dealt with my group on arrival was very abrupt and quite rude.
Free champagne bought to us, as it was our wedding night. Prices of food meant that we waited until home to eat breakfast.
I can't fault this hotel in any way, i will definitely stay there again when i'm in Cardiff.
The staff was courteous and the rooms were very clean. The access to the spa facilities was easy. Breakfast was a good value and the food was delicious. Parking was limited and I had to pay to park, even after booking a full weekend in the hotel.
The cooked breakfast was not very special. Rather sparce, bacon hard.
Everything! Wine at £8 a glass was expensive.
All staff were very efficient and friendly. Our room was excellent. Arrival and departure were achieved most efficiently. No
Able to relax after a long journey made to feel very welcome at all times from the staff.
I liked our view of the bay and the hotel was lovely. It's the kind of hotel that takes itself too seriously. It was billed as a five star resort, but the only difference I could see between it and any other hotel in the states was the bidet in the bathroom.
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Front desk staff very helpful. N/a
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Location, cleanliness and very helpful staff. None.
Well appointed room with all of the amenities we needed. None noted.
Friendly and helpful staff
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
very friendly and help full staff, great location will stay there again.
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
Excellent location, excellent service, excellent hotel
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay. Nothing.
A modern hotel close to everything. Well maintained and a friendly staff
Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
Very nice hotel, great location, great service Tv awkward to work!
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
Room service meal was good Too many extras, especially breakfast.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
The friendly staff and clean room all in a very central location.
Staff friendly manner Only one roast on a Sunday lunch!!!
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
The size of the room was amazingly big and the beds were very comfortable, I would highly recommend staying on the twelve floor as the views are amazing The fire alarm sounded early Sunday morning, not a good wake up!!
Perfect location for city centre.
It is a very comfortable hotel, located conveniently downtown Cardiff. A room was large and comfortable, nice bed. Hotel has good restaurant; breakfast which was included was delicious. We once also had dinner at the hotel , it also was very good. Staff was polite and helpful.
The reception staff were rude, discourteous and looked like we were intruding by staying there and asking them to rectify an issue with the room (i.e no hot water and no water pressure in the room). After chasing this issue up, we were finally moved to another (lower standard room) at 1.30am in the morning, which clearly didn't add to a relaxing stay at the hotel!!!
The room was very good apart from the huge crack running through the outer glazing of the picture window! Fantastic views across the city. Very busy because of the Autumn rugby international Wales v New Zealand. Long delay during check out with only two staff on duty one of whom had to answer the phone and take a booking! She then proceeded to chat to a member of staff going off duty. A small niggle but becoming more prevalent among some hotel gropus is that on weekends they don't supply mushrooms with the breakfast menu. Still charge the same price though - £15.95! A con.
Good location, nicely laid out - spacious bar and restaurant. We were given a disabled room, with a seat in the very small shower that wouldn't fold. Britains Got Talent auditions were being held there in the morning, the hotel should have made me aware of that - I booked six months in advance. Very expensive considering quality and facilities. Poor car parking facilities.
Closeness to city centre Only able to check in 2 minutes before stated time
nothing in particular, it was ok the showers in pool changing room & the fact there were no cubicles to change in
large bedroom air conditioning did not work and no way of opening windows therefore extremely hot! 2 false fire alarms during the night meant we got little sleep
The large clean bedrooms and friendly staff. The snack food also seemed good value. Car Park was a bit tight
location and friendly staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
friendly helpful staff
High standards but very laid back and relaxing
It was all excellent, from the reception staff to the room to the restaurant staff and food.
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
the excelent service provided by staff the bedroom was cold.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
Beautiful hotel with the best staff
This is a good hotel with good facilities and excellent staff.
Godt værelse og god morgenbuffet
Beliggenheden var fantastisk i forhold til butikker, restauranter og barer. Personalet var venlige og værelset lækkert. Morgenmaden var god og der var en del at vælge imellem. Der var ikke en dvd afspiller, som der stod på hjemmesiden. På værelset stod der at man kunne betale for en dvd afspiller. Håndklæde tørreren kørte hele tiden og var meget varm, hvilket resulterede i at værelset også blev meget varmt. Vi fandt senere ud af at kontakten var inde i værelset, men det var ikke så nemt at regne ud at det var den kontakt.
Centralt beliggende Adgangsforhold til hotellet var besværligt da man skulle køre med elevator op på 2. sal for at komme til hotellets reception.
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
room size was good, staff were very friendly
helpfulness of the staff
The staff were so friendly and helpful and the rooms were spacious and very clean.
all the above n/a
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
close to the stadium
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
The restaurant staff were very helpful The decfinated coffee in the bar is £2.80 per cup and it was very hard to confirm it was coffee, it was undrinkable
Value for money, excellent location Two single beds fixed together to give the illusion of one huge bed - it was so uncomfortable, especially in the middle
Housekeeping was poor for this standard of hotel.
Comfortable room. Friendly staff. Good food. Excellent facilities. Lovely view over the lake. Problems with taxis - there didn't seem to be enough co-ordination between the reception desk & the drivers re. reference numbers.
The rooms are comfortable and nicely furnished, the pool and fitness centre is great if you want to work out or relax. The food is excellent quality, however the bar/room service menu could be enhanced with a few more options. Overall excellent value for money. The Internet is not available in all rooms. If the hotel sort this out it's the ideal location.
Stayed here many times and always found that the restaurant is excellent. When I tried to book direct they quoted a very high price in comparison, even after Ive stayed there many times before.
Convenient for millennium stadium
Good location for Cardiff centre as long as you have a car. Good breakfast and pleasent suroundings
The location,facilities, luxurious bed and very accomodating & helpful staff Carpets seen better days & cars racing in shop car parks opposite made it impossible to get to sleep until the early hours
Value for mney clean Asked for wake up call and never received at check in was told you only had my first name and yet I had paperwork with me that you had emailed to me prior to my visit and it clearly stated my full name
Clean & modern, good shower, comfy beds, bar reasonably priced Only 2 small towels in room, breakfast plates were tiny
location was good. Bathroom smelled very badly of mould and mildew. Unacceptable at the price really.
Clean, friendly and helpful staff, good food The airco did not work in our room
very covenient for shopping,theatre,rugby.staff were helpful and friendly.room was nice and quite at night. poor selection of bar products.
Above average facilities/equipment - couldn't fault bed, bathroom, curtains Poor choice of food at breakfast, not enough tables
Central location handy for shops and restaurants. Good location for sporting events and concerts as well Noise from railway
Good centrally located hotel with modern, clean facilities providing all that was needed as a base from which to attend a Rugby Test at Millenium Stadium. Inadequate staffing. A single worker was expected to run the bar, take orders for the restaurant and be the sole receptionist for arriving guests. Long delays and many people gave up waiting to be served while worker struggled.
Location is perfect easy to go to city centre.its just otherside of Cardiff International Arena.I went to music live so easy and safety,I enjoyed very much.Room and Bathroom are really nice and clean,comfortable to stay.I really appreaciate their hospitality and exellent service.thank you so much. not really big issue but,if there is hair drier in bathroom,would be great.
Easy booking process...Excellent stay in the hotel... Excellent food...the staff went out of their way to help us when we asked about Cardiff...how to get about.. Where to go... Things to see and do...nothing was too much trouble for them...
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
Location, reasonably priced & good breakfast included
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!
the bar was shut all evening and did not open we had to go to another hotel for a drink
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
breakfast noise coming from next room stayed before no problem
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.