Front desk staff very helpful. N/a
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
Excellent location, excellent service, excellent hotel
very friendly and help full staff, great location will stay there again.
Well appointed room with all of the amenities we needed. None noted.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Location, cleanliness and very helpful staff. None.
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Friendly and helpful staff
Godt værelse og god morgenbuffet
Beliggenheden var fantastisk i forhold til butikker, restauranter og barer. Personalet var venlige og værelset lækkert. Morgenmaden var god og der var en del at vælge imellem. Der var ikke en dvd afspiller, som der stod på hjemmesiden. På værelset stod der at man kunne betale for en dvd afspiller. Håndklæde tørreren kørte hele tiden og var meget varm, hvilket resulterede i at værelset også blev meget varmt. Vi fandt senere ud af at kontakten var inde i værelset, men det var ikke så nemt at regne ud at det var den kontakt.
Centralt beliggende Adgangsforhold til hotellet var besværligt da man skulle køre med elevator op på 2. sal for at komme til hotellets reception.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
The breakfast was very good and the staff extremely friendly.
city centre location easy to find
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
Location was good and the price wasn't too high. Very damp and musty. The whole room abd the bed smelled like mould. Cleanliness was a problem. The shower was upstairs so far from the room. The breakfast was expensive and not worth the money. The staff were not very helpful. The room had a door to outside that was left open by the cleaning staff while we were out for the day. Very unimpressed.
Very neat and clean, good staff No coffee facilities, no soap in bathroom
New facilities, really good price for such accommodation offer. The facilities even better than a budget hotel. Staff are pretty nice. High security system which made me feel safe in stay. Continential breakfast included and also provide free internet service in reception area. Loads of travel information in the common room and kitchen. However, it definitely need to be improve for your fire alarm system and the professionalism of the cleaner! Because when I was stayed there, I was having an accident because of these two issues and caused me fall slipped on 4-step on the stairs and my lower back still very hurt and need to do further medical treatment. And it's totally ruin out my holidays in Cardiff. 1. How come a fault fire alarm could be as long as 10 minutes? 2. Why there was no caution sign for slippery floor after the cleaner swipe the floor? Or why not dry up afterward?? I really hope the hostel would improve those two issues!
The staff was mazing and made a really big difference in my stay!!! None, everything was fantastic!!!
Location, cleanliness, friendly staff Disappointing choice of evening meal - small portions and no desserts available.
I liked the convenience of the hostel, and the room was spacious, light and well designed.
nice atmosphere, tv in the room really helped stairs and rooms were a bit bare
Great staff, friendly and young environment, great location just in front of the Millenium stadium, clean room. An excellent pub on the ground floor. Free access to internet via three shared laptops. ----
Staff were polite, courteous, and helpful. The general laid back layout was quite attractive. My "twin" room had a total of five beds, but no cupboard or wardrobe space whatsoever. No toiletries. Breakfast was awful - stale coffee, cereals and parties were all that was on offer.
Staff very friendly and helpful.Close to city centre and Millenium Centre and very good value for money. Not enough channels on TV-had a double room and felt for the price could have been more channels on tv.
The location is one of the best you can get in Cardiff. It was a last minute booking and I don't regret staying. Clean room, staff is very friendly, close to all shops and food. There is some mold in the bathroom and the furniture hasn't been updated since the 90's. The beds were so-so but I slept well so I can't complain too much.