Front desk staff very helpful. N/a
The building was a comercial building refurbished.The rooms are very small.Dont have privte parking. The access to the hotel is very difficult by car.Dont have a parking in front of the reception to leave the luggages.
Rooms were smallish but immaculate and the trains were not intrusive for us., and the views good -- we could see the Bay! Location excellent for shopping, rugby at the Millenium Stadium and cultural events at the Millenium Hall and loads of cafes and restaurants within easy walk. Breakfast buffet good value and several Hen parties didnt cause any problems /noise. A great weekend, and Wales won!!!!
very friendly and help full staff, great location will stay there again.
Staff, ambience, quality and value. Ideally located for city-centre attractions Didn't find any, except a room-mate who snored heavily!
prompt polite service,nicely decorated room Lights in the bar were too low and made you want to sleep!
Helpful and pleasant staff, good parking facilities, great outdoor area for al fresco dining and a Pims or three! No mini bar - and the mini bar/fridge was actually switched off so we couldn't even chill what room service provided.
some confsion ober resevation as booked via booking.com, but staff were pleasant,confident and very efficient went out for breakfast as £15 seemed expensive.
Excellent location, excellent service, excellent hotel
Well appointed room with all of the amenities we needed. None noted.
Excellent check in allowed us to have linked for the family. Good breakfast but a bit pricey for a familyAcces Finding the hotel entrance by car is rather complicated
Location, cleanliness and very helpful staff. None.
Friendly and helpful staff
Well managed hotel and, for my part, in a good location for access to the Millennium Stadium. Facilities within the hotel were excellent. The availability for parking was a bonus as this wasn't available with other hotels in the same area.
Room service meal was good Too many extras, especially breakfast.
Staff friendly manner Only one roast on a Sunday lunch!!!
We found the staff to be courteous, efficient, very helpful and friendly. The hotel is ideally placed, within easy walking distance shopping centers, attractions & the Millenium stadium. Would recommend to others as a base to explore Cardiff from. There were only 2 things that I didn't like about the stay, firstly the price of a drink in the bar was excessive at £7.45 for a G&T. Secondly the breakfast was excellent apart from my husband complaining that his baked beans were "like bullets, they were that hard", but that was the only criticism.
The friendly staff and clean room all in a very central location.
Comfortable room The main bar/lounge was closed, only the small bar with limited seating in the reception was open. Ranked against other similar hotel chains breakfast was not as good.
lounge trashed by wedding party, bad language used by wedding party, behaviour of wedding party. left to run riot.
Great quality and brilliant friendliness. Gave us late checkout no problem, which was a big help. Awesome massage Showers and some other things int he gym were not same quality as the hotel. Got a Double room instead of twin as booked.
The leasure facilities were very good. and the location was excellent. The menu for the resturant was not very good and expensive when compared to the room service menu.
relaxing in the bar during the evenings. the staff were warm and welcoming and it had a great atmosphere there was a fire drill just after we checked in and we were left standing outside in the cold for over half an hour, leaving our coffees and lunch in the lobby bar. :-(
Very nice hotel, great location, great service Tv awkward to work!
Good breakfast It would appear we paid above the normal rate due to a Rugby International, which we were not there for
very comfy beds nice size room. shelving was very dusty above the tea and coffee , dust on window sill and tops of draws . noise pollution from club till past 3am we were at the back of the hotel
The hotel is situated in the heart of Cardiff with easy access to the shopping centre. The hotel rooms are of a high standard and the staff are friendly.
Good location at fairly competitive rates. Staff were efficient helpful and pleasant.Comfortable and warm room. the price of bar drinks especially the higher quality ones was excessive.
A modern hotel close to everything. Well maintained and a friendly staff
Excellent location for shopping and very good breakfast On Friday there was a party and it was a bit noisy
Room ready on arrival, early at 11.30am. Cleanliness and freshness of the room on arrival. Location is great, in the city centre, 50 metres from shopping precinct. Staff we're very attentive, pleasant and helpful throughout our short stay. Nothing.
Staff very friendly. Good bar. Walking distance from all attractions. Close to shops. Room was spacious and well appointed. Very quiet
Everything. It is a beautifully refurbished hotel offering facilities of a very high standard. It is conveniently situated in Cardiff city centre with staff who are extremely professional and most helpful.
The location of the hotel is very good and in the city centre, Near the shops and studuim. Hotel was very expensive and room was not an executive room as we paid for. Its a lot of money for a small double room with a view of a brick-wall and air-coniditioning pipework, No Bathand tiolet was rubbish aswell
Godt værelse og god morgenbuffet
Centralt beliggende Adgangsforhold til hotellet var besværligt da man skulle køre med elevator op på 2. sal for at komme til hotellets reception.
Beliggenheden var fantastisk i forhold til butikker, restauranter og barer. Personalet var venlige og værelset lækkert. Morgenmaden var god og der var en del at vælge imellem. Der var ikke en dvd afspiller, som der stod på hjemmesiden. På værelset stod der at man kunne betale for en dvd afspiller. Håndklæde tørreren kørte hele tiden og var meget varm, hvilket resulterede i at værelset også blev meget varmt. Vi fandt senere ud af at kontakten var inde i værelset, men det var ikke så nemt at regne ud at det var den kontakt.
The room was superb and situated on a high floor as requested with a view over the gardens. Very welcoming staff and we had a very good dinner in the restaurant. Lovely spacious room and lots of interesting contemporary features. Very central for Cardiff shops etc. The breakfast was not very good as it was the buffet style with little choice. It would be a great advantage if breakfast could be cooked to order.
friendly helpful staff
Very friendly staff. Exceeded our expectations. Good central location. Rooms were of very high standard. Car parking very expensive.
Beautiful hotel with the best staff
it felt like a home from home. Cannot praise enough all staff, from room valets ,waiters/waitress to floor and front of house staff!
This is a good hotel with good facilities and excellent staff.
the excelent service provided by staff the bedroom was cold.
It was all excellent, from the reception staff to the room to the restaurant staff and food.
Good staff customer care, a great swimming pool and the restaurant menu was diverse and well priced. No
High standards but very laid back and relaxing
location and friendly staff
The Hotel was clean and welcoming breakfast excellent and healthy, the staff were all very polite,helpful and friendly. Have stayed before and would recommended it no
Proximity to cia The rooms were cold during this cold weather. could do with an extra blanket on the bed
close to the stadium
room size was good, staff were very friendly
A very very clean and bright warm and comfort at the top of the list. Could have a bigger public areas.
The staff were so friendly and helpful and the rooms were spacious and very clean.
It was a very short visit, butthe room was lovely and the late check-out time was ideal All good
all the above n/a
helpfulness of the staff
location, cleanliness, value for money. queue for breakfast and then poor selection due to inability to keep up with demand.
Good centrally located hotel with modern, clean facilities providing all that was needed as a base from which to attend a Rugby Test at Millenium Stadium. Inadequate staffing. A single worker was expected to run the bar, take orders for the restaurant and be the sole receptionist for arriving guests. Long delays and many people gave up waiting to be served while worker struggled.
Clean, friendly and helpful staff, good food The airco did not work in our room
very covenient for shopping,theatre,rugby.staff were helpful and friendly.room was nice and quite at night. poor selection of bar products.
Clean & modern, good shower, comfy beds, bar reasonably priced Only 2 small towels in room, breakfast plates were tiny
location was good. Bathroom smelled very badly of mould and mildew. Unacceptable at the price really.
Central location handy for shops and restaurants. Good location for sporting events and concerts as well Noise from railway
Easy booking process...Excellent stay in the hotel... Excellent food...the staff went out of their way to help us when we asked about Cardiff...how to get about.. Where to go... Things to see and do...nothing was too much trouble for them...
Location is perfect easy to go to city centre.its just otherside of Cardiff International Arena.I went to music live so easy and safety,I enjoyed very much.Room and Bathroom are really nice and clean,comfortable to stay.I really appreaciate their hospitality and exellent service.thank you so much. not really big issue but,if there is hair drier in bathroom,would be great.
Value for mney clean Asked for wake up call and never received at check in was told you only had my first name and yet I had paperwork with me that you had emailed to me prior to my visit and it clearly stated my full name
Above average facilities/equipment - couldn't fault bed, bathroom, curtains Poor choice of food at breakfast, not enough tables
the bar was shut all evening and did not open we had to go to another hotel for a drink
Location was good. Good selection of choices for breakfast. No hairdryer in room,heater not adequate.
The staff were friendly and accommodating. The room was clean. Only one lift was in operation at the time.
exellent value for money and super breakfast first impressions room looks tatty,but took 3 friends and they were pleasantly surprised with comfort and overall value
Love this hotel, staff are always helpful and the location is excellent, smack bang in the City Centre.
The location was perfect; just over the road from the C.I.A which was great as we could see the gig que develop from our window! The inclusive breakfast was a nice bonus that most budget hotels in Cardiff don't offer. Our room was basic, but clean and freeview t.v was a nice surprise too. The room, although clean, has seen better days & is a bit scruffy with damaged furniture, cracks in the walls and a draughty gap between the window & floor!
Location, reasonably priced & good breakfast included
breakfast noise coming from next room stayed before no problem
very reasonable rate for a city hotel. would have liked a hairdrier in my room, not on a landing.
fresh clean room good value but still had tea making facilities. Bar and reception staff friendly. hairdryer not available when I needed it. On arrivng at the hotel was initially worried about the standard as the entrance door was shoddy and would not have gone in if not pre booked. However, inside the hotel was excellent and we were pleased to have stayed there.
The front desk staff was responsive. The location of the hotel is a plus. The flush wasn't working properly; one has to flush 2-3 times before it worked. There was music from bar downstairs, which I could hear till ~12:00. This affected my sleep on the first night. To be fair, I'dn't complained to staff about these two, but I think, they couldn't have done much about the music-from-the-bar-part. Otherwise, the room was quiet, cosy, and comfortable, although small (have stayed in Cardiff at other hotel with bigger rooms for less price). The per night room price was expensive (but could have been because of the Rugby game on Saturday), that's why poor value for money.
It was central and close to all the places we wanted to visit and was easily found from the motorway. No biscuits on the tea and coffee tray.
The breakfast was very good and the staff extremely friendly.
The Location, only a minute away from the city centre & right by the Castle & Bute Park. Also every easy to get to.
city centre location easy to find
Staff was very friendly helpful Located at the back of the Hotel was the football stadium which was quite noisey in the early morning.
The only thing I liked about the hotel was the locataion The fact that we were woken on Sunday morning by workers erecting scaffolding on the outside of the hotel. The noise from the bar next door to the hotel, even though we were on the second floor we could still here it at midnight.
Location was perfect as we were going to the Milenium Stadium. Easy to find and ideal having parking on site. Close to all the shops and Castle.
I like the service, breakfast, free drink (as priority club member), promotions spilled out rather than hidden, fleibility to cancel and rebook my room with pleasure (It was a big problem for Novotail London by Accor group & they charged me 130 pounds for nothing) These people are good and I will go again. They gave us the park view (Best view). Small room (hotel was fully booked so no chance to upgrade) The bed was just enough for one person as booked. I don't mind small rooms when service level and respect are high.
No gluten free food available
I only booked this hotel as it stated parking. As anyone who works there or stays there will know its laughable trying to check in in a car when you dont know where to park. Wasted over an hr of our short visit trying to find out where to park as you need to park up to go to the desk to ask. I did send an email when I booked regarding parking and received no answer
Helpful,friendly and welcoming staff. Good breakfast - Veggie sausage was delicious! Dispenser in shower not working + shower a little difficult to use. My booking appeared to have come up with 2 adults only. However, I'm sure I booked for children as well.
Staff were excellent, couldn't do enough to make our stay enjoyable. Room was comfortable and clean, and was above what I thought we might get. None
The bar did not stay open
The hotel staff are very friendly, especially the night manager - Steve Wade. Easy check in and out system. The overall cleanliness of the hotel is excellent. Hotel is in a good location to go shopping around cardiff.
Hotel was good, staff were good We only chose this hotel because your website advertised free parking which there was not. We ended up spending more than we could have as we would have chosen another hotel with cheaper parking
Great shopping facilities nearby. Car Parking - Should have discounted parking with local NCP
nice location, you can walk to shooping, cinema , resturant, train station , the staff are helpfull. there is one thing new, check in by machine its amazing but i couldnt try it becuse i will pay cash . no internet free !!! and the prices for cards expinsive ( all pritish )
Staff were excellent and so were the facilities and accommodation Stone cold plates at breakfast. Not very inviting for bacon and eggs.
Staff were +++ friendly and helpful. Location was perfect for easy walking all around town. Clean and comfortable modern decor. Meals were good; breakfast buffet was open for early and late rises; it included quite broad and fresh selection. Easy 15 minute walk to main bus terminal (no need for cab to/from airport). Free newspaper available in morning in lobby. Small bar area near restaurant (generally quiet/civil- - not a sports bar or raucous neighborhood pub). Quick elevator service & quite halls on upper (room-level) floors. No wake-up call service (and our travel clock was broken); supposedly one could set an alarm via the TV, but neither we nor 2 staff members could figure out how to do this).