No complementary breakfast
not very clean, AC is super loud
This place is very clean and is an excellent example of value for money. We had a king room with kitchenette. Our $120 nightly charge included free breakfast, wifi, evening appetizers (which were our dinner - too tired to go out) and free parking. Not to mention - an awesome bed and pillows. We were very impressed.
Everything seemed nice, staff were friendly, room was very nice but....Strike One: We were placed in a room with a Massive, Room Shaking, Sleep Robbing A/C Unit the size of a large truck. Strike Two: The Fire Alarm went off and could not be turned off for an extended time. Strike Three: The Pool was closed for unnamed reasons..... The management refused to consider a rebate or in anyway make amends. So Three Strikes You Are Out Sonesta ES
Everything in the hotel was very clean and tidy Resteraunt and Lounge open for limited hours
Should be noted when booked it's under construction it was miserably hot in the entire hotel and it pool was not available.
That breakfast wasn't included
Restaurant was only a pub/bar. Great bartender and "cook". Okay for the business traveler stuck at the airport, but not for a family in the area. Good staff. Poor management.
Great customer Service Liked everything
Convenient location, both for personal and business needs Looking a bit worn.
Friendly staff Everything needed for the stay was already in the room Breakfast with waffles !!! No division between the living room and bedroom Since my stay was short, it was not a major issue
location near the airport I arrived last at night and was approached by a person asking for money out in the parking lot. The walk from the parking spot to the room door also seemed not very safe after that encounter. The rooms appear to not have been renovated in at least 10yrs
Property very clean, breakfast included, close to many major attractions. Note there are almost 9 Residence Inns in the are so be sure to get the correct address plugged into your GPS. This property is located near several restaurants and all major highways. We enjoyed our tinme there.
Overall my stay was good. They also have good security, just make sure you're not too noisy late night. The low rating in Cleanliness is because the room and hallways did not smell their freshest. Every now and then I'd get a whiff of a sour odor in both. The highlight of my hotel visit was watching Kim, the hotel's clerk, work. She had 1 difficult customer on the phone and another at the counter with 2 others waiting, she never lost her professionalism. She satisfied both difficult customers and acknowledged all others waiting, all the while smiling. To me it was entertaining. Good job Kim! Your management should be very proud of you!
Kitchen Didn't really like being on the first floor
Soft beds You can hear your neighbors in every room around you. The floors creek when when you move and you can hear foot steps.
Room was adequate Room was clean Breakfast food was good Staff friendly and available Heating/cooling system worked well Bar soap - face and bath - didn't seem quite up to par with other hotels and if this is the only "issue" no problem, but it didn't lather or have a pleasant smell. I did appreciate the smaller size so there would not be so much waste.
The hotel maintaince was painting our door when we arrived and told us to be careful. The fridge was making awful noise so my husband finally unplugged it. They did offer us a different room but it was already late.
Very classy. I enjoyed it. The bed was incredibly comfortable. Nice work station. Lovely pool. I'm not sure there is a van to uptown or the train station.
The hotel its self was not horrible. I was not at all pleased that it was not a double room as me and a friend would've preferred to have our own beds. It did not meet my expectations at all. I've stated in lower rating hotels and had a better experience. The location was great and the service was very fast and efficient however, I didn't like that new tissue was not given. The air vent was loud and kept waking me up in the middle of the night. The vent was blowing large black dust particles on the bed.
need to clean inside corners in bathrooms
When you complain about your room they immediately gave you a similar so it doesn't pay to change rooms and they do not want to hear about your state. Although they asked a question but it falls on deaf ears And complaining to you, you have mostly foreigners picking out songs a bowl of these travel site and I don't give a kitty either