Hoteller i Charlotte i nærheden af South Charlotte

Bed was comfortable Phone in room didn't work. Description of hotel said there was a "local" shuttle but it only went to airport and back. Very old and outdated hotel.

Inexpensive Long wait to check in, all counter people were stretched and multitasking, as a result I was given keys to an already occupied room. Very unpleasant for me.

Smelled awful, housecleaning had obviously not been to my room when I checked in, poor service

The day management team showed honest concern about my complaint and promised to credit me for stay. My son and I arrived early in the morning. The desk clerk was no where to be found for twenty plus minutes. The security guard and another hotel guest went looking for her. She finally showed up checked us into the worse room in the hotel. Sent us the wrong way to our room. There was hair in the bed and shower. Dust every and a towel wrapped around the smoke detector. No remote for the tv. I had to plug in the lamps. We slept in our clothes on top of the beds with towels covering us. The room was musty as if it had been closed off for month. Horribly disappointed. The Quality inspectors need to come. Pictures are deceiving on hotels.com.

We were refugees from Hurricane Matthew from South Carolina. We were traveling with my 84 year old mother-in-law. We were grateful for finding a place to stay to watch and wait to see the results from the hurricane. The hotel is close to several restaurants which was convenient for the travel weary. We also had a couple of staff at the front desk, the afternoon/evening guys, who were really concerned about our needs and went above and beyond to make sure we were comfortable. We also encountered some staff that didn't care less about our needs. My husband takes injections weekly for his arthritis condition which requires refrigeration. We were giving a room with a refrigerator but we discovered that it didn't work. When we mentioned this, twice, to the front desk the day after our check in her response was "We can guarantee to get you another refrigerator. You don't seem happy so maybe you should just check out." Not the response we expected. Our room was also not cleaned, unless we ran down housekeeping, 3 or our 5 nights there. The bad out weighed the good so we won't be back.

Clean, being renovated, nice room, hotel security, very friendly staff. Why did it have to be in the middle of the gentleman's club district. Makes you wonder if rooms are rented by the hour. Everything is about location, and if you want to go to the strip club, this is the place for you....Not for myself and my family.

The staff was nice and welcoming. The rooms weren't too clean. I received 3 calls from the staff, including 1 at 10:30pm. Not sure why, I didn't answer.

The hotel was clean. It was very noisy at night, they did little to nothing to make sure rooms were quiet at night time. It is in front of a Streapers Club, which means constant fights and loud music at night. There is a bar at the hotel that puts the music so loud your windows vibrate. The Heating unit is a small heater with no thermostat, it is really loud, and you have to get up in the middle of the night to turn it off or you will cook. The bathroom had a bathroom fan that could not be turned off, so there was a constant loud noise and a freezing breeze. I would not recommend this to any family or anybody wishing to rest at night.

Restaurant was only a pub/bar. Great bartender and "cook". Okay for the business traveler stuck at the airport, but not for a family in the area. Good staff. Poor management.

Location is very close to airport and breakfast was good. Bed was very hard and the room could ha e been vleanef

Cheap, last minute hotel. Located close to downtown and light rail Strong cleaning solution smell, toilet seat broken, outdated furnishings.

I like the way they took the breakfast bar at 9:25 compared to the posting for 10:00 She offered me a bowl of cereal Witch was bull The qoute of 56.00 for the room and the full price was 75.00 What a scam