Beds Hotel staff was uptight
Excellent hotel in every way, except was a little too expensive. Price was too high .
It was close to Bank of America Stadium. At check in we were charged for parking when I clearly showed them that it was to be included in my reservation. They said since I booked with a third party, there was no guarantee that the amenities I paid for would be honored by the property. REALLY??? They also knew we were a party of 3 and clearly needed 2 double beds but put us in a king with a roll away. Not overly pleased with the overall experience at check in.
My hotel room only contained a pull-out couch-- no bed! I was not aware that this was what I was renting when I reserved the room.
The cleaning staff was extremely loud in the morning. The walls were also paper thin and could hear other people's conversations almost word for word.
It was walking distance from my daughter Extremely loud housekeeping in the halls by 9:00am. Had difficulty getting them to clean our room.
Got stranded at the airport and needed a place ro stay for a night. Booked a king bed and got two doubles beds. But this was partly our fault because we need to check in so early. The staff did everything they could for us. Within walking distance to some great food spots. price was high what felt like out dated accommodations. The restaurant was way too expensive. Don't ask the cleaning staff anything... they won't understand you. Pool was ok. Gym was small.
Proximity to downtown and event venues; price; beds were comfortable; rooms were clean; front office staff were friendly and efficient; parking was easy; great environment overall housekeeping didn't clean room until after 4pm and never left enough towels for our family of 4; door latch did not work properly
The staff was friendly and welcoming, the breakfast was nice, the happy hour was fun and the room was really great.
The staff, the breakfast, the LARGE room, everything was fantastic!
Very much enjoyed my stay, next door to the football and baseball stadiums. Room service was very good, food was excellent, staff very friendly as well. No pool :(