I loved the warm ambient, luxury furniture, and the location, its great to be in peace with great landscapres.
The fact. that the hotel is alongside the Gondola lift is very convenient.Also it is only a short busride from the shopping area.
the hotel was well clean and fresh the sofabed was not good condition
everything was within walking distance... the front desk staff...ms elena?? was very helpful... loved it!!!
Good location, clean and comfortable room.
very good breakfast, location impossiby tight parking garage and charge for it.
Reasonably priced for half board Arrived late and food was dried up. It is rated 4* but more like a 3*Not as good as the Magic in Pas Cas. £12 to park a car is a bit steep.
excellent breakfast and dinner.Its better to select "media pension"good value for money.f you have to pay 18 euros to park yuor car its nothing considering that i Paid only 115 euros for triple room ,free internet and excelent facilities ,location,etc. The beds are too hard
Centrally located in beautiful andorra ..
The location of the hotel was great. Excellent value for money. Clean and great staff
Got this 4* hotel for a bargain price. Huge, clean and comfortable room with balcony. Great central location. Arrived at midday and basically told to go away and come back to check- in at 2pm! Repeatedly reminded how we had to check-out and remove car from parking by 12pm "at the very latest". Spa facilities were pretty dire for a so-called 4* hotel and breakfast was disappointing.
IT WAS MAGIC, within walking distance of all amenities if anything the only complaint would be the parking costs but this was outweighed by everything else
it wasn't easy to find the hotel inside the campus place.
the swimming pool&the bar. the breakfast was a little poor.we had to wait a long time for more food to come available&the quantity was a little poor also,but when we did eat it was fine.parking was a little difficult also to enter&leave.
Convenient place, swimming pool was a nice extra. Food and drink good and well priced. looks a little tired and parking is expensive. Our view was of the side of a garage not the mountains so go for a higher floor. Expect a 3 star hotel not a 4 and you will be happy.
nice surprise for money, great to be right across street from bus station, nice outdoor pool area, everything very clean.
The barman during the afternoon and evening of Monday 17th August was very friendly and extremely helpful. Did not feel that it was up to **** standard.No coffee or tea facilities in the room.
The location was great and the swimming pool was a nice bonus. The carpark, although difficult to get into was very expensive to use. In our room it was advertised that the cafe in the hotel was open until midnight and alternatively if we wanted food we could order pizza direct to the room. This was not true and this false information should be removed. We arrived back from a day out to get food at 11pm but couldn'T. The staff were rude when we complained
Nothing Zenit Diplomatic is not a 4 stars hotel
Helpful staff, comfortable room, good location for shops- The buffet dinner cannot be recommended.
This hotel does not offer smoking/non-smoking rooms, which Booking.com does not inform you of. Upon arrival we were put into a room which stank of cigarette smoke so intensely that we could smell it from the corridor. Unfortunately the hotel was fully booked, so despite the fact we booked a double room, we were forced to switch to a twin room (which also stank, just not as much!). No non-smoking only rooms.
Good hotel but not worthy of 4 stars. Breakfast is not that good.
All the staff were very friendly and very efficient. The breakfast was excellent. The hotel is well located for the bus station, the shopping areas and business district.
Det var ganske udmærket og hotellet er iforhold til prisen over forventning,en god oplevelse lidt svær at finde
det lå ualmindelig godt for sigtseeing i byen go shopping. det var også fint med pool på taget og udsigt til bjergene vejen til swimmingpool kunne gøres bedre ...man skulle igennem flere små rum og elevatorer....en udvendig trappe kunne løse det
En fantastisk god restaurant med mange valgmuligheder.
udsigten fraværelse 306. Balkon til værelset. Imødekommende personale.
fremragende lige midt i byen og med garage det duer bare.
Very friendly staff. We stayed 2 nights and had one dinner which was excellent. The fish was cooked to perfection! Still very moist! Buffet breakfast also good.
My son said the best the thing about this hotel was the owner's dog that sat in the entrance lobby! However, the hotel rooms were comfortable and did have good internet access which was free and they were able to arrange the ski lift passes at 5% discount as well as advise on ski hire.The buffet breakfasts were acceptable albeit without a great selection (we had to go out and buy cereals for the kids as they wouldn't touch the cereal on offer). A few negative points - the baths were unbelievably small - even my 12 year old couldn't get his whole body in it. Other than Eurosport and cnn both of which had poor reception, there was no English tv. The lift was very, very small which meant long waits are taking the stairs. However, the main negative point is that there was the lack of a nice communal lounge to sit in in the evening. Other local hotels offer much better facilities for not a lot more!
Friendly staff, good position for our needs, room was clean, breakfast was adequate, very good price Room was very cramped and bathroom so tiiny you had to perform contortions to get round the basin to the toilet. Ok for one night but not more. Room suitable as single only as so much furniture in a tiny room you had to take turns in moving around
The hotel is excellent value for money - it had all you needed and was clean and comfortable. We had to shut our windows as it is on the main road through Encamp, but the air conditioning was good. Nice to sit on our balcony and watch everyone in the street.
It was ideally situated for one of the nicest parts of the city. Breakfast was cleared too promply at 10.00 a.m.!
Good value for money. Specielt aftenmåltiden på gourmet restauranten var en meget positiv oplevelse. Værelset var bestilt på vor rejse over nettet, og personalet ved check-in insisterede på "skriftlig bevis" for bookingen for at vi kunne opretholde den bookede pris, som de trods alt¨burde kunne se i systemet. Heldigvis kunnne vi finde et booking nr på nettet.
Nice mountain family hotel. Andorra la vella is not far by car for dinner. The main reception staff could be friendlier.
easy access to skiing area SPA available limited choice for brakfast - usualy you stay at ski resort hotels 7-14 which mean you get tired from breakfast menu quite quickly
It has a very good location and you can go skiing without taking a car. It is nice also to go to swim and jacuzzi after ski all day and mountain walks. You can notice that all rooms are for smokers. I don´t smoke and I notice that inmidiatly and I didn´t like it very much. You cannot avoid the bad smell even if you have window opened all day. There should be few rooms with fresh air and just for non-smokers.
very professional and friendly staff, excellent service
We liked the swimming pool and sauna - very comfortable for kids. The staff was very nice and helpful. Good room for a rest/for kids with a fireplace. Food (dinner) is not tasty - made from semi-finished products, very poor range/selection (not a buffet, but you choose from a range of 4 dishes suggested), was difficult to feed kids (the other restaurant is a fish one).
The hotel staff were polite, accommodating, helpful and friendly. The hotel is clean and very comfortable. Everything is what you expect from a 4*. The lounge bar could have more luxurious seating instead of cafe like tables and chairs and children should not be allowed in the bar, there are plenty of other facilities for them.
A very nice hotel in the centre of town. Large 2 bedroom room. Staff friendly and helpful. Excellent facilities (indoor pool great for kids). Excellent selection for breakfast and included in room rate.
Nice and clean rooms, friendly staff. There is an inexpensive public parking nearby and the bus stop for the ski train is very close. WiFi not available in the room
facilities, (gym, swimming pool) and the proximity of te slopes
Friendly atmoshere, and nice staff
A small, but charming hotel. Very clean and a good breakfast. The room was indeed small, but we didn't expect very much, having previously red the comments. A bit far from the center, but Andorra being quite small, that's not a problem. Friendly staff. Good value for money.
at EUR 30 a night this is a top hotel. it's not the ritz and the night porter didnt seem too enthusiastic to open the door after 3am but otherwise this place can't be faulted. if you want luxury and giant rooms maybe go somewhere else but as a base to explore andorra and andorra la vella this place is ideal. it is really well located and close to all the main shopping streets, historic attractions etc, although that's also probably true of every other hotel in andorra la vella given that is a town of just 23,000.
Fast booking, fast checking in. Good continental breakfast Problems with wi-fi
nice staff, nice location
It was very well situated very close to the bus stops and the center of the town, everyone was friendly, the room was perfectly fine and comfortable. I didn´t like the fact that people could smoke inside the hotel. It just smelled. And the breakfast was regular.
The best hotel for the money offered. Very good breakfest.
Very neat and cozy and artistic. Warm hosts. Excellent breakfast not typical for European accomodation. English could be better. A measure of body language will have to be used by non-French speakers. No air conditioning.
Allowed to check in at 10 AM. Very poor breakfast. Just a croissant, a tart and tea/coffee. Is it so expensive to add some ham, cheese and cereals with milk?
The hotel is open 24 hours a day. It is overpriced
Very close bus station l1,2,3,4,5,6, better for skier
Comfort, location, value for money.
Very friendly and helpful staff, lovely setting and views, close to town centre.
The room was good in size and 4 beds, exactly what we needed The bath door did not work
everything made easy by warm welcome, friendly, efficient service and good, warm room , with straightforward traveller's breakfast provided.
The welcome received, nothing too much trouble!
Friendly staff. Excellent value. Good evening meal service and excellent value. Rooms were a little small.
the hotel manager was very helpful and he gave me advice as where to go for some of the best views and restaurants to visit, the hotel is very nice and i would reccomend it to my friends and family
The welcome from all staff, food & ambience. Smoking, & allowing dogs in rooms & restraunt.
Very good hotel in a charming location with nice mountain views. Excellent staff friendly and helpfull. Breakfast and parking included for a good price. The room was not very clean and some of the public spaces look old.
The staff at the hotel, particularly at reception, were most polite and helpful.
Fantastic location and exceptional value for money. Great facilities
quiet yet central position beds not very comfortable
Room size... Wlan signal in our room (233) was not availalable except in next to out door. Parking under the hotel was very convenient but too expensive...
The breakfast was absolutely fantastic
Excellent service staff. Helpful and polite. Gym was small and poorly equipped. The sauna and gym was co located which was weird
easy to find, close to parking, nice size room, no noise from the street, free internet, check in around the hour,
Very central to shopping streets.
All a 4-star place should be. Helpful reception staff. Good view from windows that opened (thankfully). Good room Wifi. Room far too hot and a/c control didn't work. Parking not easy - entrance to public parking building 75m away not well-marked and little space to stop outside hotel entrance. Pricey parking, better to try for a meter nearby..
Hand Held Shower ovwer the bath
Location cleanliness friendliness of staff Nothing really although having an English speaking Channel on tv would have made it perfect
-easy to find, in the central of Encamp. Little bit old furniture, but clean.
Convienent location, close to ski bus and local shops, excellent dinner very thin walls between rooms and corridors disturb night sleep when others are celebrating
Very tasty water ))) Easyness to reach the funicular train. The balcony with the lovely sight. Place where to leave the skies. And a lot of things more - we loved it very much.
Everything was fine, would like to come back again. No, all was OK.
The hotel is nice, clean and modern. The staff is very friendly, eager to help and to answer questions. Very important that there is a parking nereby with a convenient access to it. The location of the hotel is very useful for going around the town, shopping, etc. What could be appropriate is some more detailed information with working hours and "how to get there" plans on available facilities (spa, sports, etc.) in a hotel booklet, some hints on the town restaurants, especially those around the hotel.
Very professional hotel staff; parking faclities
I particularly liked the courtesy and good manner of all the hotel staff from the owners down the line. The food was excellent for the price. The hotel was very clean. We have stayed here before and will again. Excellent all round.
The hotel is very well served of a transport to funicamp for skiing.
Clean and comfortable hotel with good kitchen. Personnel was helpfull. Hotel should be ranked minimum 3+. Cabin lift to Grandvalira easy to access by ski train (in front of the hotel). nothing
Lovely hotel and staff are great. Excellent value for money, would recommend.
Near shopping center. There aren't non smoking rooms in the hotel. Parking was expensive
Nothing Interior room with a very bad smell, very old and basic room, it doesn't reflect a 3* hotel (2* max.).
The feeling of giving the key back to reception and leaving the hotel. Spent much time waiting for the girls at reception to actually acknowledge we have walked into the room, the girls were too busy gossiping and laughing to serve us. They were both short and abrupt, and definitely did not have a friendly or welcoming look on their face. The room had ancient doona covers covered in cigarette burns. Beds so uncomfortable, may as well have been sleeping on the floor. The door to the balcony did not lock. The tv didnt work, we were told there was one we could watch in reception, to this day still have never seen this mystery tv. Parking was difficult to find.
I know the hotel as I have have been going there for over twenty years. It is centrally located in Andorra la Vella. The brekfast is a disgrace. I wrote to them nicely about it last year whn I visted twice in the summer. This time no croissants at breakfast, only inedible choclatines. And unpalatable breakfast cereal. It used to be so good until Somriu got involved and it has gone downhill. I am sad to not go there again but they have had three chances in the last year.
Nice hotel near the old town. Nice staff.
Its good central location near a big car park. Good room on the top with balcony. Only there for the shopping and it fitted the bill exactly. We did feel the bathroom could have been cleaner - very dirty between the tiles a bit of the ceiling was hanging down.
Central location Comfortable bed Good bathroom
Location and the modern nature of this hotel nakes it an obvious choice for visitors to Andorra All perfect!
101% good hotel. I got big and modern room with perfect king size bed. Finding parking bit tricky
comfort, spaceous, not noisey
We upgraded for an extra 20 euros to a room with a balcony and a free minibar. Excellent value and stunning views. Buffet style breakfast was good and lasted till 11am (Saturday). The first room, before we upgraded, had a view of a brick wall.
New, comfortable, large rooms, well located and good relation price/quality Not really, but make sure you state your preferences when booking.
The hotel was conveniently located in the heart of Andorra The hotel parking is very hard to find, but attached to the hotel once you locate it.
New modern hotel with good size rooms and excellent bathrooms. Very good location, very near shops, restaurants etc. Helpful, friendly staff. Hot buffet at breakfast was cold, otherwise breakfast excellent.
Very new and top quality hotel - big room with flatscreen tv, excellent bathroom, located right in the middle of a big shopping street. We never managed to find the hotels own garage on the small, curly streets of Andorra, but instead had to park a bit away in a public garage.
Luxurious spacious rooms, nice view in the middle of the city. It's a bit of a challengeto find the entrance to the parking garage/
Limited choice for dinner, but breakfast was good. The parking garage was full and with the prohibited parking in the surrounding streets this was annoying (Although fines are cheaper than parking inside)
Situation in the town. Pleasent staff. Hotel appeared a little worse for wear....could very much do with some room make over. parking should be free for guests.
We were near to the Communal Stadium and we were very much satisfied. Everything was good.
The breakfast was quite poor. The fitness center (sauna) was closed during July & August.
Nothing Hotel is listed as a four star, I would say nothing more than a two star. Staff very unhelpful, room very dirty. We took the half board option expecting quality from a four star, but food was really bad, complained but no result. Booked for 3 nights but moved next morning
Helpful staff Advertised WiFi not availabl.
Everything was good, friendly staff, clean and comfortable place to stay. The price is perfect. We really enjoyed our stay. Thank you! It was a little cold at night and noisy from passing cars on the street
Clean functional rooms - freindly, helpful staff, good gym. Breakfast food was a bit dull (typically Spanish) - went to cafe in Soldeu before skiing instead.
Good Location and nice staff rooms were pretty ordinary for 84 euros a night and it was pretty noisy during the evening with the people down the hall.
A strange mix of not smiling and extra costs. The health centre cost me 7E for a 25 min jacuzzi for myself and my son.