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Simply I haven't seen any positive thing to mention here, all what I have is only negative, I hope one day they will understand that tourist should be treated better. - Staff are very rough and un professional - Beach towels are always dirty - service sucks - room service are always delayed and they don't change the bedsheets even they are dirty. - checking in takes forever, I was there at 14:15 and been told to wait until 15:00 in reception, however at 15:00 room was still not available - after checked in room was dirty and not equipped for a family, and to bring towels and cups and shower sets took at least extra hour - reception staff are not helpful when you ask for service - parking sucks and you have to walk all the way from ground floor and walk between entered and exit cars as there is no way from parking till reception except through drive way - over priced with such extra poor service. Don't recommend at all.
A 4-star hotel, more a like a -4 star! I really want to support tourism in Sousse, especially as foreigners, but from the minute we arrived, the service was horrible at best. To start, parking was a challenge, and at the reception desk the staff very rudely insisted there was no reservation. When we arrived in the room (far below the standards of a 4 star hotel), in the bathroom there were no towels (one dirty towel on the floor), just a tiny stream of water coming out of the faucet, and practically no functioning lights--one light was even hanging out of the ceiling. This must be a problem in general for them, as instead of a sign to hang on the door to stay "please make up my room" or "please do not disturb," the sign had a list of repairs that needed to be done! Of course the safety deposit box was also closed, and the wifi didn't work (the wifi didn't work anywhere in the hotel). When we went to report these problems at the reception, they told us no towels were available because the spa had just closed (at 5 pm), and we had to be in our room at 6 pm for the handyman to come as we "unavailable." Now the pool and beach--overrun and DIRTY! Everything from the beach itself to the lawn chair covers (which were even hard to get, and which were quickly taken from us the minute we entered the water even though we left our things there). The beach bar--amongst 6 waiters standing around, no one came to serve us, much of the menu was unavailable, and no one really spoke English. Also, the table and chairs were filthy. The all-inclusive meal experience was something I have never seen--the room was full of cigarette smoke and smoke from grilled meat, with no windows open. The lines were so long it was not even possible to get food, and best of all, there were no plates and silverware. We asked several waiters for plates and silverware, and no one would help us. We noticed about 30 people waiting at the kitchen door for plates--and when a waiter came out he was stormed by this mob. We just gave up...not to mention, dinner was only served from 6:30-9 pm. In short, don't stay here. Frankly, our entire experience in Sousse was a big negative. I know they are hungry for tourism after the horrible and gruesome attack, but the services and hospitality are really lacking.
The location, price and quality of the accommodation were all very good. The staff were friendly and helpful and we really enoyedour stay. The toilet leaked and despite a couple of requests was not fixed. It wasn't the hotel's fault, but the building going on next door was pretty noisy at times and the workmen could see into your room.
It is near the beach.Games for children.they were very helpful and kind . it has a good brackfast. They didnt give us shampoo !
Excellent Staff, excellent rooms, and excellent treatment... The fact that I could not pay with American Express
Rude staff. Requested a cot but they didn't have any and were unhelpful. Not recommended for families with young children. Located next to a large rain water drain that runs right into the sea.
Our room was really big and clean as well. Breakfast was not that good. Hotel stuff is not helpful at all, it's not 4 star hotel and they shouldn't advertise it like that. But it was a good value for money.
The hotel rate is not expensive and suits the budget for back packers. The corridors are very dark and the hotel looks quite old.
dreadful hotel. at least in the winter. noise from the road also noise from main airco. quite a depressing hotel. breakfast is a disaster.
The first room they gave us has only half the size of normal room they have. The second one is better, it has a living room. The location is a little bit far from the centre, however it only costs 2 dinars for a taxi ride. The room has a mini kitchen but without cooking utensils.
It is the second time I stay at the hotel for a reason! The rooms are clean and nice. Free Internet is available in the entire hotel, which is not very common in Tunisia as per my experience. The entire staff is very gentle and professional... always ready to help! The location is just perfect, next to the beach, to shops, cafés, and bars. To recommend
Hotel is very basic, but clean and comfortable. Staff were very friendly. No internet in hotel Only one outlet in room.
The proxmity to the beach, Lagoon Restaurant served excellent food, within walking distance of Sousse cente For the amount of money we payed - 249Euro - this was more than double the hotel tarriff ( would like an explanation on this please) we had a really basic room - we asked to be moved, it was promised but never happened
The hotel was situated in the town, close to all the amenities, once paid for the water park was good. The hotel staff were not very friendly, the hotel was nothing like the brochure. to stay in the refurbished rooms you had to pay an additional charge on check-in. We booked the hotel because of the water slides for the children, however this was also chargeable upon arrival, none of the above were mentioned on their website or within the information from yourselves. The room we stayed in was delapidated to say the least, with the airconditioning leaking from the ceiling outside the bathroom, this also left a rather unplesant smell. in addition to this there were also cracked tiles in the bathroom and hairs on the floor in the bathroom.