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The location plus how clean the room and bathroom.
The location is fantastic. The breakfast is very good: nice staff, quick service and good food. Some bathroom amenities were missing (empty boxes on arrival and never replaced), there was not a single free socket to plug in the computer. All in all the room felt like an OK 3-star rather than 4.
It is my fourth stay. The location of the hotel could not be bettered.The room standard is excellent for comfort. Nothing comes to mind.
excellent position. Spacious room. friendly but efficient staff no
We were a short walk for the sites of Florence from Ponte Vecchio to the Uffizi Museum! Restaurants and cafes were plentiful and the staff was extremely helpful.
hospitality of the hotel staff...
The staff are delightful and the setting is superb. The bathroom was dated and could do with being replaced sooner rather than later.
The location was excellent, the room was clean, and the staff was great. Breakfast was also superb. The rooms were a bit outdated.
Florence is such a beautiful city with so much to see and do. Hotel Berchielli is a beautiful hotel, in a perfect location, with a wonderful helpful staff - a very nice place to come back to and relax after a day oftouring.
The luxury comfort and the old world charm overlooking the river. Very romantic with good shopping and great resturants Leaving the hotel
I liked the location. The hotel is beautiful and the people who work there are friendly and very helpful. The room was clean and had all I needed for the night I stayed there. The taxi for the airport was there in 3 minutes. Probably my review should say excellent rather than good. The drain in the shower was slow. I forgot to mention that to the front desk employees. I'm sure they would have fixed that if I had let them know.
We enjoyed the Hotel Berchielli very much. It was located right on the Arno. We literally opened our windows and could see the Ponte Veicchio Bridge. The location was fabulous. We were close to the Uffize Gallerie and the Duomo. The hotel was a little on the older side, which gave it some european charm. However, the bathrooms had recently been renovated and were modern and clean. During my stay I left behind a shawl I had purchased. We called the hotel figuring it was long gone and the hotel had it for me. We were impressed with the honesty of the staff. The hotel also provided a full breakfast buffet on their second floor dining room. Just around the corner from the hotel is the stop to catch the tour bus of the city. Try to take a day trip to Tuscany if you have the time it was wonderful. I would definitely recommend this hotel and stay here again. One last tip... remember to close the shutters on your window while in Italy it will reduce the noise level.
Belliggenheden var fantastisk Morgenmaden var lidt mangelfuld. En æggeret evt. ville have været godt
Fremragende beliggenhed med gåafstand til alt væsentligt, Udendørs bar / morgenmadsrestaurant med flot udsigt, god betjening og hyggelige lokaler. Air Condition og mørklægning virkede godt i den massive varme. Nej
Rigtig hyggelig intimt hotel med en fantastisk beliggenhed og helt utrolig udsigt fra den lille morgenmadsrestaurant, hvor man både kan kigge på il duomo og palazzo vecchio og bjergskråningen til p.zle Michelangolo. Ligger perfekt for sigthseeingsgæster lige over ponte vecchio og har også værelser i loggia. Fuld valuta for pengene.
Rigtig god pris for en fantastisk beliggenhed centralt og smukt lige i hjertet af firenze. nej
Fantastisk beliggenhed, utrolig hjælpsomt og venligt personale. Eneste lille minus var værelset/badevær. størrelse. Som nævnt ovenfor: lidt trangt
Staff was helpful and very nice, Willing to help with anything you needed help with. Great location!
it was comfortabl
Excellent hotel and very convenientl;y positioned in Florence. Only issue is price casued by the weakness of the pound against the Euro.
It was a great location The staff were not very welcoming and informative. There was a really unpleasant smell during our entire two day stay. Hotel lacked atmosphere.
the location the service the politness
The staff was gracious and accommadating from start to finish. Paid breakfast buffet was hot and fresh. Great stay! Will return.
Very accommodating staff. Very clean and stylish hotel. Great breakfasts and great central location.
A truly contemporary experience that was refreshing after being immersed in the Renaissance architecture and art of Florence. Excellent location right on the Arno. The staff was very efficient if not overly warm and friendly. They were often understaffed (problem with management) with people lined up at the front desk w/ only one young woman trying to serve everyone. We felt well cared for by the hotel, through many email communiques, a beautiful, quiet room, and a lovely bottle of champagne to celebrate our anniversary. We are in our 50s, travel extensively, and found that the other guests were much younger; acted entitled, and rude. This is no fault of the hotel, just who their clientele attracts....we might try another Lungaro property next time.
Location is excellent and staff were very helpful and nice.
Great location , cool hotel, They had a problem with the internet which was not solved while we were there. We were there for business and therefore that was a big problem. I do not think that hotels understand how important is Internet these days. If they have a problem, they should come with alternative solutions. The internet was offered free, which was good, but............. did not work! Hopefully it was just a bad luck.
I loved the buzz, atmosphere and staff in the fusion/ restaurant bar - I loved the double shower.- Clean sheets every night pure heaven!! Hotel too cold- breakfast poor choice - lack of info re the facilities at sister hotels without asking - waiting for water to come through system ( a bit strange)
Clean, romantic, elegance, perfect I have booked one of your hotel and the others in Vinince through online by credit card, your hotel manager asked for accomodation payment when we leave, the others aggred that we have paid on line, we booked hote online all the time, once confirmed and prepaid by credit, we will never asked for payment when we leave, if so, it should not happen in such stand hotel like you. We keep the cash recipts till our credit card statement to approve "double paid" situation.
Very nice room, excellent location. Room over Ponte Vecchio was very noisy at night with drunks and football fans performing in the street below, and rubbish trucks early morning. Rooftop terrace which was main attraction was closed as soon as it started to rain, despite being fully covered.
Location was excellent, close walk to all sites. Great beds and bedding. Stairs in the floor corridor could use railings.
Design and style of hotel. Very good level of staff. Location.
The young staff was very welcoming and the location at a place like Florence was attractive. Room furniture was interestingly designed but not well looked after; one leg of the study chair was about to fall off. Wireless reception was practically unavaliable, one had to chase reception.This is not understandable at this time and age and at such a relatively highly priced hotel.
This hotel is great, the location is central to everything you need in Firenze. The roof top bar is a great place to have a drink and watch the sun set over the Arno. The staff made our stay even better with smiles, great english and good knowledge of the area. Our first room was small, and luckily for us the hot water did not work and we got upgraded to a room on the 2 floor. One of the best rooms i have ever stayed in.
accomodations, staffs, views, location, and etc....everything you could come up with ideas about a nice hotel nothing
Roligt og samtidig meget centralt. Fantastisk udsigt. Super rengøring. Sengen var hård som et bræt!
Hotellet er fantastisk, bl.a. på grund af dets beliggenhed, det er den flotteste udsigt, der kan tænkes i Firenze, fra den lille balkon ved receptionen. Rummene er så flotte, vores værelse var på ca.50 m2 og dertil kommer badeværelset. Man behøver ikke at gå på museum, man kan bare kigge op i loftet i sit soveværelse. Personalet er mægtig søde. Morgenmaden er rigtig god. Det ville være godt, hvis der forelå noget skriftligt om bygningens historie.Gerne rene håndklæder hver dag.
Fantastisk beliggenhed. Personale talte glimrende engelsk og var så søde og venlige. Man kunne bruge mange penge til vedligeholdelse af denne historiske bygning og så ville den blive en dronning værdig. Huller i væggene.
værelse med udsigt til Arnoen kan anbefales. Der er stille og roligt - udsigten er fremragende på alle tider af døgnet. Personalet kunne godt være lidt mere opmærksomme og serviceminded. Morgenmaden er noget spartansk. 1 person var ansat til at tage sig af både afrydning og opfyldning det er ganske enkelt for lidt.
Især beliggenheden. Kun fx udskiftning af slidte dørlåse.
Rigtig velbeliggende hotel med SUPER SUPER tagterrasse og super tagterasse barmand. Værelset var godt og funktionelt og prisen meget god efter Firenze forhold.Personalet alt for ikke italiensk - strømlinet - kedeligt - alle - er ens - slagsen. Morgenmaden var KEDELIGt - man kan bare ikke servere røvsyg kolbekaffe på et 2 stjernet italiano sted - BASTA
We preferred the second room we had, the first had a cupboard that wouldn't open and we would have liked the option of two extra pillows rather than one otherwise it was a lovely stay with delightful staff.Thankyou!
The view from the tower is breathtaking! It's even more worthwhile on times as busy as the Easter break, when the queue to get anywhere with a view takes hours. Being able to go to the tower at anytime of day or night makes for a delightful romantic atmosphere. The location is perfect, a couple minutes walk from the Duomo and right next to the Ponte Vecchio... The breakfast room can get crowded and noisy...
Very friendly and welcoming staff. A convenient and central location, close to all the main sights. Would definitly stay here again. Recommend it highly. Poor internet service
Watching the sunset from the tower with a glass of wine is the reason to choose this hotel. Our room on the 2nd floor had a canopy bed and was spacious, clean and comfortable. We were traveling with another couple whom had a problem with the air conditioning in their room but they were switched to another room with no problems and also had an enjoyable stay.
The staff was excellent at assisting with advance reservations, recommending and booking restaurants, etc. The hotel itself is conveniently located to many tourist attractions. The top floor terrace is marvelous for obtaining a bird's eye view of the entire city of Florence. The hotel should definitely notify clients that are driving in of the exception to the Zona Limita issues and that parking basically dismisses the tickets once you arrive. Had we known that we would not have driven round and round the city, at one point even driving through the plaza at the Uffizi as we were trying to avoid these areas unnecessarily.
We really liked our spacious room, the great breakfast, and gorgeous rooftop terrace.
Visit tourest attractions and shopping Few staff available to assist
fantastic position , wonderful terrace landscape and friendly staff
Wonderful old world style, beautiful living room to enjoy, amazing balcony with full city view of Florence. Our host Luigi was delightful and very helpful and kind.
Very old european elegance Extremely hard to get to
The atmosphere was homey and the staff were very helpful and friendly.The Breakfast was wonderful as was our server. The location was perfect.
It was in a central area of Rome where you could wallk to most attractions. The rooms were clean. A good breakfast was provided.
The location was excellent, and it was an "authentic" building, not a modern, boring hotel.
The loggia was a perfect place to enjoy a drink before dinner with lovley views and a cooling breeze. A fraction of the price for drinks on any of the Piazza's, quite a treat The stairs with a heavy suitcase, the lift didnt go to to floor we were on
Close to the city center but not in the hubbub of the tourist part of town. The staff was extremely helpful and accommodating with all questions and requests. They also serve a good simple continental breakfast which is just enough to get your day going. And there are excellent restarants and dining nearby as well. Room was very large but felt more like a hostel setting. The antique furniture made the room appear dated, stodgy and bare. However, the bathrooms were roomy and newly remodeled allowing for soaking or shower preference after a long day exploring Florence. There were two single beds pushed together to form a larger bed and one of the mattresses was a little worn out with an indentation which accounted for restless nights. Considering we were just sleeping here and not spending a great deal of time in the hotel, this is a great value compared to other hotels in the area.
Very unique. Largest hotel room we have ever stayed in. Excellent comfort for a 500 yr old building. Maked us feel like royalty. On the bedside table was two sets of earplugs. Only needed one as my wife is very hard of hearing. This was a sign of things to come. Our room was on second floor, close to the action. The partying goes on til 2-3 am, but thats normal for all of Italy. I got used to it!.
The hotel had been sympathetically restored to it's original grandeur of a 15th century Palace which made it an amazing hotel to stay at.
Nice and big hotel room. Staffs are friendly. There is one young lady who can speak English fluently. We enjoy our stay here. Wifi internet is free of charge but you have to come outside of your room to the common area in order to get the signal. Hotel's location is a bit far from Train Station. In the hotel website, it said that Bus Line C will take you closed to the hotel. In fact, there is no bus line C. There are C1, C2 and C3. Each line will go to the different route. We suggest to use Bus Line D (Bus Stop is right in front of the train station. The bus looks like Mini-Bus in Orange Colour) and get off at Cirello stop. Then, it will about 5 minutes walk.
Very nice and helpfully staff. Nice and clean room. Fantastic roof- terasse with a view to Boboligarden at the Scala Hotel. easy access to internet from the hotel. Could have used a boiling kettle at the room, so we could have made us a cop of coffe/the - but it is just a minor issue
Excellent hotel for at cheap price - nice staff - centrally located - we were more than happy with this hotel, it was far better than expected:)