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lækker service, flotte værelser, dejligt centralt, rigtig god morgenmad
Vi fik en meget venlig velkomst, og det var dejligt ovenpå en lang rejse. Værelset var lækkert og meget rent. Beliggenheden var også helt fantastisk, da vi kunne gå rundt til alt. Hotellet levede op til de 5 stjerner.
Meget venligt personale, virkelig centralt beliggende, ingen støjgener. Meget mørkt og kedeligt værelse.Uinsprierende kedelig morgenmad/kaffe til den dyre pris for en overnatning. Ingen strygefasiliteter - man skulle betale for strygning.
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
excellent concierge and service
Staff and location Breakfast buffet and some rooms noisy
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Friendly staff, great room
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
It is an elegant hotel, and nicely located.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
The best hotel in the world! No
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Excellent service from an outstanding staff. We were completely satisfied !
Excellent staff, lovely clean rooms, very good bed, nice shower too
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
The rooms need more ligth
The staff was excellent, and the restaurant also I was missing a swimmingpool
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
the overall high level of service and luxury appointments
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
great service. Beautiful hotel
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
position,size of room,friendly staff,good breakfast ,parkinng
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
Being upgraded to a small suite overlooking the river. Nothing
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
Service - reception and restaurants It's pricy
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
very friendly service
space of the rooms sheet of the beds is not soft
kind staff, cleanness,well internet service,nice hotel nothing
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
Liked nearly everything The service around the pool area was a bit slow some days
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
Godt. Hotellet ligger meget centralt, og til trods for det - er der stille. Pool området er fantastisk og en af grundene til at vi valgte hotellet. Men - det ville det være ønskeligt om der var lidt opsyn med området eller at der blev skiltet med at man gerne må tage hensyn til hinanden, og ikke plaske med vand. Området er meget lille, og når mange børn leger voldsomt - så er det svært at være der, når man selv og ens drink, bog osv. bliver overstrøjtet med vand konstant!
Det hele var perfekt.... Meget venligt og professionelt personale. Super rengøring og sengene blev ordnet flere gange om dagen.
meget lækker og konfortabelt hotel, morgenmaden bar lidt præg af at der var mange mennesker, der skulle afspises.
Fantastisk belliggende hotel med den mest fantastiske tagterrasse hvor udsigten over Firenzes tage ikke findes bedre. Baren og restaurenten er ligeledes i særklasse.
Den særligt gode beliggenhed midt i centrum med alt inden for gå afstand Støjen fra feststemte mennesker på vej hjem gennem den smalle gade vi boede ud til.
min kone og jeg syntes vores værelse nr 407 var af høj standart og har været yderst tilfreds med et syv dages ophold på hotel cavour også morgenmaden var af høj klasse.vi siger tak.
Venligt reception personale - hjalp med enkelte kongrete spørgsmål, som ikke havde noget at gøre med selve hotellet. Terassen meget romantisk. Fremragende seng. Til pris mener jeg værelset var "lidt skrabet". Meget støj fra gaden. Morgenmad? nogenlunde OK, men lidt kedelig. Kun bacon + æg af det lune. Brød der er uden smag. Men sådan er det vist nok i Italien?? Det er bestemt et dejligt hotel, mit valg skyldtes beliggenhed men også at det var et tilbud på hjemmesiden. Jeg rejste sammen med min kone. Hvornår er man et ældre par?? Jeg vil ikke direkte anbefale hotellet, men jeg vil heller ikke det modsatte. Jeg var på kongres, men også meget rundt og se. Jeg tror jeg husker andre gæsters beskrivelse på hjemmesiden, som mere rosende. Men mon ikke at det værelse vi fik var et af hotellets typiske tilbudsværelser? Jeg gætter på at mange andre værelser er større og har flere faciliteter.