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Vi fik en meget venlig velkomst, og det var dejligt ovenpå en lang rejse. Værelset var lækkert og meget rent. Beliggenheden var også helt fantastisk, da vi kunne gå rundt til alt. Hotellet levede op til de 5 stjerner.
lækker service, flotte værelser, dejligt centralt, rigtig god morgenmad
Meget venligt personale, virkelig centralt beliggende, ingen støjgener. Meget mørkt og kedeligt værelse.Uinsprierende kedelig morgenmad/kaffe til den dyre pris for en overnatning. Ingen strygefasiliteter - man skulle betale for strygning.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
excellent concierge and service
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
Friendly staff, great room
Staff courtesy Bathroom very poor for a 5 star hotel, in need of maintenance. Breakfast extremely poor and still cost an additional €26!!. Junior suite of lower quality than expected, it was basically a large double room!
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
kind staff, cleanness,well internet service,nice hotel nothing
Liked nearly everything The service around the pool area was a bit slow some days
Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
space of the rooms sheet of the beds is not soft
very friendly service
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
the overall high level of service and luxury appointments
The staff was excellent, and the restaurant also I was missing a swimmingpool
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
great service. Beautiful hotel
The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The rooms need more ligth
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Excellent service from an outstanding staff. We were completely satisfied !
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
The best hotel in the world! No
It is an elegant hotel, and nicely located.
Excellent staff, lovely clean rooms, very good bed, nice shower too
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Being upgraded to a small suite overlooking the river. Nothing
Service - reception and restaurants It's pricy
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
position,size of room,friendly staff,good breakfast ,parkinng
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
very good hotel very helpful staff!everything was perfect no
It was one of the places I have ever been ther eis nothing to complain
Lovely old Palazzo with great view over Florence, beautifull interior, beautifull rooms, great food. Attentive staff. Shuttle service to the city. Maybe a bit overstaffed. Dinner at restaurant very pricy. Restaurant is in a separate sort of modern conservatory, attached to the building, which is ok, but not as pretty as the palazzo, and cold (november), nevertheless the pretty heaters. We were wondering why the restaurant is not in the palazzo, would have been so much more lovely
Very good hotel with very good view and interior design. Both breakfast and dinner were excellent.
Loved the views ocer Florence, the tranquility, the lush greens and "nothing-is-a-bother" attitude of all of the staff