The hotel is beautiful and the staff is nice. I found the price to be excessive as compared to the hotel facilities and service--it is definitely a nice hotel but the price is overvalued. One issue that is very bothersome is the air conditioner turns off after a certain time during "winter" but it was very hot during our stay and they still had it turned off. They finally did turn it back on for a longer period of time, after we complained.
Very attentive staff at all stages of our stay. Upgraded to include breakfast - a sinificant cost saving. Extremely helpful and knowledgeable concierge. Very friendly restaurant and bar staff
I have experience a lot of luxury hotel , but in this hotel I found them very helpful .The second night for me in the hotel I had an emergency case where my son chocked with food I called the reception and they were there at my door step helping me out like one of their family member I appreciate that . And recommend it to all my friends.
Perfect hotel, only best feelings about personal and the hotel itself! Great experience!
the overall high level of service and luxury appointments
great service. Beautiful hotel
Exceptional rooms with very helpful staff Not able to use an american hair dryer in the room due to power surge that occured when using. I used the same hairdryer in Rome and Tuscany without any issues.
The rooms need more ligth
We got upgraded to a beautiful room. Hotel was reallllllly nice! Will come again :)
The staff was excellent, and the restaurant also I was missing a swimmingpool
Center of the beautiful city, nice small hotel, not very cheap, but wort to stay in it. If you come by car, ask taxi driver to go there and follow him, Almost imposible to find tha way on your own. Valet parking closed until 7 am. I had my flight earlier. Hotel helped me to deliver car to Avis and sent my belongings from car to me, but generally it is not acceptable.
The location is perfect. 10-15 minute walk to everything, but quiet location. Service like one does not find anymore. Worth the money.
Service impeccable; centrally located for everything including museums, shopping, restaurants, train station; cleanliness and decor wonderful; will stay there again
The staff at Helvetia Bristol could not have been warmer and more accommodating during my four night stay. Their warm welcomes and spot-on suggestions were greatly appreciated. I love this hotel and will definitely return. It is a historic boutique hotel (don't expect large rooms). The location cannot be beat in central Florence. The rooms are small and in need of a little love (new carpet).
I enjoyed the beautifully appointed room, the large bathroom and excellent shower. The staff was exceptionally helpful and went out of their way to recommend places to visit or for dinner reservations. Food at the hotel was also very good. I do not have one bad thing to say about this hotel. Would definitely go back and would recommend to a friend.
Nice hotel, great staff AC not working - resulted in open window - resulted in about 15 mosquito bites!!!
Friendly staff, great room
Staff and location Breakfast buffet and some rooms noisy
Beautiful authentic Italian and very freindly helpful staff. Only downside was the room was boiling hot and there was no option to turn off the heating or turn it down, you could not have air conditioning in the winter even though the weather was really mild. When we opened the windows we got bitten by mosquitos.
excellent concierge and service
Cappuccino. Staff was understanding. The rooms next to the street are noisy because of the late night bars and at this time of year you can't have AC in the rooms because one system works the entire building. If you are hot or uncomfortable you have to open a window which just lets the noise in. Street cleaners, and trash service comes by at 5am which is nuts! Breakfast was blah...Single room was a closet and horrible shower. Im in shape and didn't fit in the shower.
Attractive and very central We thought the 50euros charge for parking was astronomical!!!!
Vi fik en meget venlig velkomst, og det var dejligt ovenpå en lang rejse. Værelset var lækkert og meget rent. Beliggenheden var også helt fantastisk, da vi kunne gå rundt til alt. Hotellet levede op til de 5 stjerner.
Meget venligt personale, virkelig centralt beliggende, ingen støjgener. Meget mørkt og kedeligt værelse.Uinsprierende kedelig morgenmad/kaffe til den dyre pris for en overnatning. Ingen strygefasiliteter - man skulle betale for strygning.
lækker service, flotte værelser, dejligt centralt, rigtig god morgenmad
This was the nicest hotel and staff we stayed at in Italy. The rooms were large, comfortable beds. Bathrooms were good size. Beautifully decorated. Staff was exceptional! Conveniently located, great views.
Being upgraded to a small suite overlooking the river. Nothing
Location, appearance, food, gym equipment. You have to pay for the internet service. For such an elegant hotel, it's really tacky to charge to use the internet.
Its quiet and clean for such a big hotel. The breakfast was very expensive. When you only want some fruit salad, yoghurt, orange juice and coffee then forty euros is a waste of money.
Surely one of the best hotels in Florenece. The stuff was very helpful and spoke fluent English. In addition they proposed an alternative parking (20 euros/night) instead of the expensive hotel garage. Moreover they were more than happy to upgrade our rooms to river view ones (with no additional charges) for the second and third night due to faulty aircondinioning system.
It is right on the one of side Arno( river) Hard to breath in a room because a lot of things. Not enough space for life.
position,size of room,friendly staff,good breakfast ,parkinng
An ok hotel, not what you are expecting from a Westin hotel... the only thing that really mentions a Westin is the price ... Even that you are paying a nice amount of $$, anything you are asking for beside of your bad will be an extra, with an outrages price... parking is 40 Euro per night, a double espresso 10...
The A/C was off and the room was too warmWhen openning the windows a lot of mosquitos came in. It was a very bad experience with so many mosquito bites.
Service - reception and restaurants It's pricy
very friendly service
space of the rooms sheet of the beds is not soft
All staff that we met were were extremely friendly and courteous. Our Room was fantastic-spacious, comfortable with a wonderful view over the convent towards the hills.The outdoor pool was a joy and situated in delightful surroundings that was perfect for chilling during the day before heading into town-only 15 mins walk to Ponte Vecchio. I would gladly recommend. Disappointed that for the price we paid that it didn't include breakfast!!prices were very expensive-eg 18 euros for a ham/cheese toastie/12 euros for a btl of beer/glass wine/7.5 euros for a coke/water etc and that was just the snack menu!!However,the food bought at the hotel was very nice we would have eaten more at the hotel if prices had been more reasonable.Although we did find a lovely pattiserie where we were able to get breakfast with great coffee and only 2mins walk from hotel. Also the 'fitness centre' was disappointing-the gym was tiny, a mirrored room with odds and ends-equipment that was present was very dated.
Staff very helpfull - Concierge booked all dinner reservations for us which made life easier
Absolutely beautiful hotel in a great location. Service was exceptional. The pool was great after a long day walking around in Florence. Breakfast was very good. Upgraded room was a nice touch. Parking was a little expensive and not run by the hotel itself.
Liked nearly everything The service around the pool area was a bit slow some days
All in all a good experience. Even our group ordered two bottles of Don Perignon during every dinner it was a surprise to be told in the third night that it is no more. Even the personnel had a bad feeling about the situation.
clean rooms and very nice staff I had a room that was joined to another one...the people beside me were very loud, got changed to another room and then someone was moving the furniture in the suite above me. since it's an old house I am not sure it's got the proper sound proofing.
Hotel is conveniently located, stylish (Florentine style) and quiet. Room was spacious with lots of space for clothing, etc. Moldy fabric on walls; didn't know about comlimentary breakfast.
kind staff, cleanness,well internet service,nice hotel nothing
Excellent location close to all attractions. Very spacious. Well designed luxury rooms with attentive staff. Breafast could be slightly better quality given price. Internet wi-fi was spotty.
Beautiful room and excellent staff. Wonderful roof terrace.
The staff is amazing and very caring. From Leonardo who created us as we walked into this charming 12 room hotel to Thomas who took care of us during breakfast, to the concierge who took care of our travel needs. The hotel rooms are charming, spacious, and have good sized bathroom and kitchenette which was great. Only two things stopped me from giving this place a 5 star rating: 1. The hotel at night has a oder in the rooms. They try to mask it with the glade / vapor sprays on the floor but it does not do the trick and can smell like a wet clothes. 2. My pet pieve, no iron and on the weekends no other option to iron. It is an Italian law supposedly but I stay at a Westin and Hilton in Italy which both provided me with an iron and ironing board
The rooms were super nice, spacious and elegant. The staff was extremely nice, accomodating and personal. N/A
Luxury and elegant comfort in a sophisticated setting. Perfect location for seeing all the sights. Knowledgeable and helpful with all requests. Hotel combines the modern and ancient with great respect and charm. Looking forward to staying there again and again. It was perfect, no issues.
Room, Location, Surroundings, Staff
The location was ideal, The staff was warm and welcoming. They were extremely helpful, knowledgeable and available at all times. The decor was fantastic, contemporary yet cozy. The breakfast was fantastic. There were quite a few tiny bugs in the room and common areas.
The room was spacious, very well presented and comfortable. As the hotel has been open only since January 2009 everything is virtually brand new! The staff were all extremely helpful. The location of the hotel close to the Piazza della Repubblica couldn't be more convenient for exploring the city. My only caveat is that the breakfast menu could have been a little more extensive, but the quality was good. I would certainly recommend this hotel, which is good value for the price.
nice to see so many nice drawings on the wall, lots of books provided, plenty spacing, the design of whole room & all the details of the room are very nice & luxury e.g. cashmere blanket, staffs are helpful the wifi internet is super slow, there're no body lotion provided, the shampoo & bath form are not gd quality,
The porters were extremely helpful and the decor beautiful. I paid top dollar for a suite at Relais Santa Croce to make our stay in Florence special for our honeymoon. Although they were made aware it was our honeymoon prior to and upon arrival no effort was made by any of the staff to acknowledge this fact. From a five star hotel I expected at least a congratulations or welcome but felt we were just another guest to make money from.
The staff were friendly. A beautiful building in a good location. The breakfast at 25 euros is a rip-off!!!! - go somewhere else.
Excellent staff, lovely clean rooms, very good bed, nice shower too
It is an elegant hotel, and nicely located.
Very poor conditions in the rooms. Poor bedding and pillows are very hard. The windows overlook the bustling street, so it is impossible to sleep at night. In the shower is growing mold.
Location, the palace is really nice, fresh nice rooms, nice views on the city and surroundings. Corridor is noisy ( no carpets in the corridor ).Contemporary furniture in the common rooms is a bit cheap, one would expect a more opulent interior.
Staff is not as competent as expected. We asked for several recommendations and weren't directed to good places. We spent 4 nights there; on the last day I asked for a late checkout at 2 pm and was met with resistance. Meanwhile the hotel was relatively empty! For such a reputed establishment, extending the checkout shouldn't be such a big deal. Staff was rather disappointing.
Location is very good (center of Florence's historic district, next to Santa Croce). Nice views from our room of Santa Croce. Historic building. Room was quite spacious for Italian standards. Free internet. Price was a little high. Cost of breakfast (not included) is 25 Euros. You need to walk some dark corridors and go up an elevator to walk from the lobby of the hotel to reception.
The best hotel in the world! No
Excellent service from an outstanding staff. We were completely satisfied !
Det hele var perfekt.... Meget venligt og professionelt personale. Super rengøring og sengene blev ordnet flere gange om dagen.
Godt. Hotellet ligger meget centralt, og til trods for det - er der stille. Pool området er fantastisk og en af grundene til at vi valgte hotellet. Men - det ville det være ønskeligt om der var lidt opsyn med området eller at der blev skiltet med at man gerne må tage hensyn til hinanden, og ikke plaske med vand. Området er meget lille, og når mange børn leger voldsomt - så er det svært at være der, når man selv og ens drink, bog osv. bliver overstrøjtet med vand konstant!