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Booked a non-smoking room a month in advance but arrived at 11pm after a long day and were assigned to a room that wreaked of cigarette smoke...the hotel hallway also smelled like strong chemical cleaners masking smoke smells. After complaining, we were moved to the only room left...the handicap accessible room next to the lobby and elevator. There, we were subject to loud guests until about 2am, and could hear every word through the thin door and walls.
I loved the breakfast that was included and how clean we found the facilities. I feel as if the room should have cost 75 versus 100. Also the bed was really firm and I prefer a softer bed.
Location Hotel was not la Quinta quality. Room smelled of mold and we saw spiders on wall.
Room was remodeled and looked very nice. The tub was disgusting! The grout was nasty. The bathroom should have been remodeled with the room. I will not stay here again.
I knew my room hadn't been cleaned when I found money on the floor from previous guest. No towels in room. AC/Heat didn't work. No shampoo, coffee. Front desk unresponsive.
I went there with my wife because I wanted to combine some business and pleasure. We had a very good attention from the staff at every moment of our stay. the location is perfect. The room was excellent for the taste of my wife for me, I just missed a more business touch. Considering all the aspects of my stay I would consider value for the money between good and excellent, would definitely stay there again if I need to find a hotel in Hershey
Hotel itself was clean, but they charge extra for everything and it's expensive. Not worth the money.
Discover all that downtown Harrisburg has to offer! You are at the heart of everything, including shopping, dining, entertainment and the arts. You are within easy walking distance of Restaurant Row, Harrisburg's Capitol Complex, the Whitaker Center for Science and the Arts and the Susquehanna River's picturesque waterfront and the wonderful Hershey Park.
Heater did not work in both rooms/TV remote did not work/Bathroom is small/Linens not cleaned/Room Service was horrible/Parking is VERY small/For a Crowne Plaza Hotel this was very disappointing
I was not satisfied with my stay at all. The rooms were small and tight as well as the bathrooms. It felt like I was at a motel. The rooms need to be remodeled as well as the bathrooms. Everything about the hotel is tight and to be located downtown, it should have looked better than it did.
Clerk who checked us in was in great, cheery mood. Never had a better welcome at a hotel.
My husband and I recently stayed at the Crown Plaza. We were disappointed as the rooms were very small and the noise level was unacceptable. If you stay here, ask for a room in the back of the hotel. Parking was valet only and costly but all other parking in the area runs about the same price. The air conditioner was very loud and went on and off all night. Between the noise outside and the air conditioner we did not sleep at all. The rooms were clean but again, very small. I used the Entertainment card and received 50% off the regular rate and I still feel that it was not worth the money we paid. On a positive note, we were able to walk around downtown Harrisburg and enjoy the restaurants, pubs, and sights.
The parking facility for the hotel was always booked and I had to park across the street from the hotel during half of my visit. Mind you the main parking area is dismal and extremely confining so this was not a loss. The room I stayed in was pitiful and tiny for myself, my husband and two children. I made sure to stay outside as much as possible, so as not to remain in that tiny space.
this was the best hotel i have ever stayed at staff, rooms,area is the best in all of my experience
rooms are microscopic, bathrooms smaller. A/C didn't work in my room, it was 82 and I had to try to sleep with the windows open. Repeated requests for an engineer were never answered. The ''health room was a discrace. The equipment was so out of date it was downright dangerous. Would never stay here again
Big room for the low price, modern, clean, and very friendly staff! I will be back here!
Clean, safe, and a very nice restaurant is what I liked. I also liked the clean fluffy towels and workout room. My suggestions would be to have bathrobes in the rooms. Also, I would've liked to see an extra blanket in the closet. At this time, the pool was closed for repairs. Parking was $10 a day.
Location- service and cleanliness I don't understand why I can stay at a hotel 6 and have a microwave in my room but a hilton does not- So my biggest disappointment was not finding a microwave when I wanted to reheat a leftover meal-
The paid Wi-Fi is fast. I am OK with paying a little extra for solid internet. The hotel has recently undergone renovation and is much cleaner than even a year ago. The new restaurant and bar on the first floor is fantastic.
Liked the location. Restaurants. Room facilities.bathroom cleanliness. There was dust on tables so housekeeping staff not careful.
I came with my service dog and the staff could not have been kinder or more helpful! I will definitely be back!!
Staff, outside seating, upbeat decor, engaging design. ATM too far off. No email receipt.
I loved the service, the room, the cleanliness, the ambiance. Everything was well worth the price I paid. It was very nice and everyone, even the other customers, seemed to be smiling at all times. I found myself smiling for majority of the time there. Can't say I have a single complaint.
Cool decor and comfy beds Allowing dogs. I will not stay at Laquinta again. Dogs barking at 3 and 5am.
very good serve yourself breakfast tile floor had a slippery soapy film even when dry. Wet it a little when getting out of the shower, and it was super slippery.
Really enjoyed the stay here. Everything was clean, friendly staff, great breakfast spread.
Nice rooms, complimentary breakfast. The elevator did not appear to be in good working condition and the hotel was much further out of Harrisburg than anticipated.
Everything Couldn't close the blinds
I like how nice the hotel is. The lobby is big and very inviting. I like they have sections with sofas so people can sit and chat. The room is spacious and clean. The staff were friendly and courteous. The decor is surprisingly nice for a best western, but again my friend told me it is their Premier class. We would stay there again when we go to Hershey. I didn't like the bed. It is too soft to my preference but it is probably just me because I like harder bed in general. Our kids swam in the pool but couldn't last long because the pool was too cold. Wishing that the pool was warmer to enjoy.
Great bed. Love the big tv. Beautiful hotel. Excellent value!! Would love HBO! Would like a stand for suitcase.
Great hotel! Very friendly staff!! Food in O'Reilly's Pub was very good too!
The front desk was very nice and accomidating. One of our pillow cases looked to have some sort of red mark on it... Looked like dried blood. Also our room was next to the pool and until 10pm we could hear everyone in it. The glass is not thick enough to block the pool noise.
The beds were very uncomfortable and the pool water was ice cold.
The convenient location was a definite plus, including easy on/off the Interstate and a good assortment of restaurants and services nearby. The facility was surprisingly modern and very well maintained, in sharp contrast to experience with other Best Westerns. It also was a good value for the money. I'd stay again. It is noisy next to the freeway, but the room was reasonably well insulated and more than quiet enough to sleep soundly.
The room was a good price. The beds were well made and linens in good condition. The TV worked without any problems. The beds were relatively comfortable, although firmer pillows would have been nice. The heat in the room also worked well (we stayed in January). It was nice to have a mini-fridge and microwave in the room; I am a breastfeeding mother, and having somewhere to put a bottle of pumped milk was extremely helpful. I'm fine with a room being Spartan if I'm not spending a lot of money. But it MUST be completely clean. The toilet was not. Around the top of the toilet bowl (under the seat) had definitely not been cleaned. Any hotel that can't adequately clean a toilet is definitely not going to be on my list of places to return.
Decent room for the price
Location Needs a good military style scrubbing
It was good overall , the only problem I had was that the AC went out in the morning and we couldn't get it back on , then we had to put it on cold fan and eventually it started working again, later in it happened again
Room was cleaner than expected, quiet and a great basic room. Staff seemed professional, and I got the room at a great rate.
Wifi was very poor. my stay was miserable
It was kind of clean There were no microwave or refrigerator
We needed a place to sleep for a few hours before getting back on the road so we weren't looking to spend a lot of money, so this meet that need. I always check the bed and pillows to be sure they are clean and these were so that was a plus. After seeing how "clean" the bathroom floor was, I made sure to wear my shoes. We didn't plan on showering so that didn't persuade me not too, but I am glad I didn't need to.
Cheap. If you couldn't sleep either you slept in too late or weren't drunk enough
New, clean, and east location Smelled so strongly of Marijuana that it was Nauseating
Enjoyed the free wifi. Room and bathroom clean. Enjoyed the natural light from the large window even though it was right over a parking lot. Quiet. Literally stones through from 4 chain steakhouses. And a bunch of fast food. Easy location off highway. So much chlorine in the hot tub my eyes stung just walking by it. Maybe that's a good thing though? Only ice machine was on first floor.
The staff wasn't very friendly
Simple. Everything you need. Friendly staff.
Rooms are clean, nicely equipped with coffee, refrigerator, microwave. Facility was clean and quiet. Breakfast was decent.
The woman at the desk in the morning was quite helpful in helping us find our way back to the interstate highway and printing up directions on the computer. The breakfast was adequate but not great.
Clean room, personable staff, great breakfast setup and wonderful view of Susquehanna River.
T.J. was great help. 24" of snow. They plowed the lot but cars where still stuck.
Everything we needed for a one night stay in a hotel with my 2 sons. Carlisle auto show by day and Savannah's on Hanna by night. See you next year! Nothing
Staff was very professional not overly bothersome.
The hotel was close to a shopping center, so if you forgot to pack something you were in walking distance of the a shop to purchase what you needed. The best looking portion of the whole hotel was the pool area and the lobby. The rest of the hotel needed serious remodeling. The flooring was very outdated and became sticky and soggy if you didn't keep the A/C on at 65'ish degrees. The restrooms were incredibly small and outdated for the price. Any more than one person at a time in the restroom and you would be quickly overwhelmed with the lack of space.
We chose this location because it was close to Hershey park. We did the park for a day and like the amenities here for the following day, sadly Mother Nature didn't allow tuna to enjoy the outdoor area but the kids had fun in the indoor pool, arcade and game room. Would definitely recommend to others.
We liked the activities available to us to enjoy while we were there. The food was good. Didn't like the small bathroom and the thin mattress on the pull out sofa. The staff at the front desk were friendly and great but the staff in the restaurant in the morning were not friendly at all. The hostess walked you by the table and kept going without saying anything.
accessabilty minor repairs needed, overall updating. machines broken, lights not working (several)
The room had trash in the draws and someone's bra hanging in the bathroom. The front end was rude and didn't care. Room was not ready at check in time.
No eggs or bacon for breakfast. Just biscuits and gravy. Not enough seating and the food kept running out. A/C was very loud as was nearby highway.
Propertg was a pleasant surprise. Close but not next to I81. No road noise. Very clean..tv not hd.perdonel friendly anx responsive. Had t. Isshe that was resolved in ten minutes. Overall a very good value.
Our room was a smoking room and it seemed like that was the default. Room smelled terrible. Front desk was unable to accommodate at all.
Decently priced, staff was helpful and attentive... Room was clean and pleasant. Located near necessities. Would definitely go again. Feeling harassed by housekeeping before check out
Great for the AACA Hershey week. Good variety at breakfast. Room with fridge & microwave & coffee pot . Clean & comfortable. This is the third year.
Location to farm show complex. The breakfast bar was great to someone who was so far from home and alone and trying to find decent places to eat.
Staff were outstanding and friendly at the front desk. Lodging is average and you get what you pay for. It was clean and quiet, so I was happy
We booked this stay due to a death in the family and we needed last minute accommodations for several people. I made a mistake when booking online and upon contacting the hotel, the staff immediately accommodated us for the correct night, searched out the best available price and truly went above and beyond to be kind and hospitable. The staff's professional hospitality didn't end there. Everyone met us with a smile the following day at the breakfast buffet, which was a good selection for a free breakfast. Most importantly, one of the wonderful women who cleans the rooms named Mercedes, went out of her way to help my disabled mother while the rest of us were at the buffet. She offered my mother her cell phone and assisted her when nobody was around. This hotel is a great value for the money, nothing fancy but clean, well taken care of and fantastic people all around!! Highly reccommend.
the staff was very help full ,clean rooms, good food not enough hot water first thing in morning, (should shower at night plenty of hot water)
Room was great fridge was a great amenity. Breakfast was awesome had a great variety. Mattress was a little to firm but alright.
Location with respect to Hershey Park and restaurants and accomoditions None.
Staff was VERY friendly and helpful Lots and lots of electrical plugs, which is very important when traveling with CPAP machine and multiple electronic devices Really good breakfast Good pool and workout room Moslty travel in the Midwest so not used to the east coast prices
room was clean and looked newer. would be nice for longer stays or people with strict diets since there is a functioning kitchen - fridge, 2 burner stove, microwave, toaster, dishwasher. breakfast didn't start on time - there were many people waiting to eat and get going for the day
Location, staff, breakfast, general facility We've stayed here at least 4 times but must have never had a room on the highway side. The noise of the trucks was very bothersome, woke me up quite a few times.
The whole experience was great. Staff was incredible and rooms were so comfortable. Tv channel selection but not enough to not give this place a 5 star.
The hotel room was exceptionally clean and the rooms amenities made my stay comfortable.
The staff was friendly and helpful - the rooms were clean and had everything needed - no frills, but extremely adequate. The hall light in our room was not working which made it dark in the room.
The staff was extremely nice and helpful. The rooms were big and pretty. The lobby was also beautiful.
The frig and microwave in the room. The continental breakfast. The daily cleaning of the room could have been a bit better. The sink was clogged and slow draining. The bathroom needs updating and the toilet seat was weak. There was also a lack of supervision of children in the pool.
Clean. Easy on and off for the interstate.
I found the staff to be excellent, helpful and professional. The pool was too cold, and worn, but clean and the towels better than most hotel pool towels. The beds were comfortable and clean. When I asked housekeeping to scrub our bathroom floor after my son cut himself, they were very helpful and kind. It was a little worn in the bathroom and pool and it took them a while to clean up some toddler's mess in the kid area of the lobby. Personally I think the parents should have been more responsible.
The breakfast was satisfying. My room had a colony of ants. The towels were clean, but the room was not cleaned appropriately. Finally, the spa did not work the entire four days of my stay, although, it was said at check in that it would be working the following day (what a drag).
Hotel was in great location and at a great rate. Free continental breakfast each morning was an added bonus.
Christine Harrison was a plus. I consider her a valuable part of the hotel. She was very helpful and very friendly from beginning to end. I also liked the breakfast each morning, the pool, and the calmness of the hotel. The location was great and there are stores and convenience nearby. We will be back the next time we visit Hershey Park for sure. Thank you Christine for everything. I actually liked everything about it
Reasonable rates & convienence to Hershey Park and other attractions for my family. Room was not very clean upon our arrival. There was empty Gatorade bottles and trash under one of the beds. The bathroom had a musty smell to it.
The entire staff was very accomodating. My daughter forgot her toothbrush, called downstairs and they gave her a complimentary one. The next morning I asked the maid service to leave extra "regular" coffee in my room, and when I got back that evening I was able to have that extra coffee with my husband. The pool hours stated they were open till 10PM so I rushed down there at 9:40 for a quick swim with my daughter, there were 3 other families enjoying the pool facilities until way past 10PM and we were never asked to leave or made to feel uncomfortable. We had a wonderfully relaxing vacation!
location staff quickly responded to TV remote prob no hot water for shower problems with TV remoteture never cooled to comfortable level room tempera
Facility somewhat run down. Thorough cleaning and paint job in lobby (especially ceilings) would help tremendously, and shouldn't be too costly.
Breakfast was great, balcony view was amazing, and pool will come bac when it opens A bit outdated some things were broken should be updated
Where do I start? The original charge was doubled on Weekend. I received my original rate ONLY the first night. There was no printer available to print off my confirmation sheet but I had a photo on my phone. Staff refused to accept anything but a paper copy that indicated the rates were to be for the entire weekend. Once at the room, which was at the back of the hotel complex, my child and I found what appeared to be efficiency apartments below us. The group gathered outside was a bit scary and stared at us as we unloaded our luggage. No smoking room had stains on carpets and sheets with ashtrays. No phone, phone book or internet. no towels, curtains were broken and hanging off the rod. No toilet paper. The room overlooking the pool...well...you could no taccess the balcony due to a broken saftey bar. The pool was closed due to health issues. The bed I slept in had a spring poking to the top of the "queen mattress". The entire night the party beside us argued and slammed doors. At 3 am I would need to load my child and drive to teh front office to report the issues. Breakfast... well... there was absolutely nothing but carbs. No peanut butter packet or fruit. Cereal and waffles and doughnuts. I AM A DIABETIC. I do not require a special meal but a tablespoon of peanut butter was all I needed. A very rude non English speaking man mumbled he could no help me..... I get older.... I do not get rude For an additional 80.00 we stayed down the road for the next 2 nights. With all of the items the hotel had advertised and not provided.
Proximity to Hershey Park. The rooms smelled and were dirty.
I canceled my trip so I did not stay there.
The rooms and bathroom were extremely clean. It was easy to find. Parking was ample. Fantastic value for the price. We will be staying again next year for sure. The staff was super friendly and helpful. There was nothing that I didnt like. The breakfast area can get a little congested so we just took our breakfast to the room, which was even better. Nothing negative about this place.
The best part of our trip was meeting the house keeping staff !! They were so very kind and outgoing. They went above and beyond to make our stay amazing. Especially Bonnie and her Mother they were so kind . I did not like the fact that the pool was not the cleanest, and the small kiddie pool was not usable ( no Water in it).
I liked the continental breakfast. I didn't like the fact that they left half bottles of shampoo and conditioners instead of replacing them with full bottles.
The bed was really comfy ..which i could of taken it home with me No tea/coffee... fridge... microwave in the room also..if you did want tea coffee you had to go yo the reception to get it out of a flask which is no use ...as i love my tea ...also there was no breakfast ...even like cereal and fruit... heating could do with being replaced as it only comes on for about 20min then off for about an hour so it doesnt heat the room long enough as there was only single pane windows so it was quite cold during the night in Nov
Complimentary breakfast & evening reception were nice
We had a wonderful time, the hotel is clean, well laid out and the staff is extremely friendly. We enjoyed breakfast and the location was perfect for our purposes. We also enjoyed the hot tub. Very nice facility...
I enjoyed that it was located in an area where we could could easily go to many things. Restaurants and sight seeing were within minutes.
Great breakfast setup and staff was very nice Pool open late until midnight Beds were the worst Non smoking room smelled like cigarette butts Below average room design