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Delightfull hotel with very nice rooms
all went clockwork - we aked to rent a car: it arrived i ntime at the right price etc . Great hotrel - great value for money !
The hotel is right in the city centre, very close to shopping area. The staff is very helpful in all our questions. The room is not too big so preferably a medium size luggage suits better. The traffic is very heavy, it took more than 1 hour to reach the hotel from the city outskirt!
The location is ideal and the staff were very friendly
The service is excellent there - they make you feel very welcoming - effortless and unassuming. Nothing
The staff, especially the concierge managers, were helpful, pleasant, and went out of their way to assist, without asking. Very well trained and gracious. We enjoyed being on the main Place of the Grand Theatre; sitting outside on the terrace was delightful. Comp. bottles of gazeuse and plat water each day in the room was a nice touch. We were on the top floor, converted from attic rooms, so the ceiling was low and the windows were much smaller than those of the floors underneath. The lighting in the room did not compensate for this and it was impossible to read either a book or a newspaper. The drapes were luscious, but covered the small windows. Would have liked a coffee/tea tray in the room.
Excellent restaurants and cafes abd breakfast.
we were able to procure a bright room on the square, beautifully decorated with toile fabric. excellent bathrooms with wood and marble/granite. our initial room was very dark and overly done in dark faux-curtain wallpaper. but a good sized room!
Stayed at the hotel for three nights. The restaurant was superb, other than having a table full of Chinese next to us who had two interpreters running around the table explaining/translating. Still an enjoyable meal non-the-less, and chef Pascal Nibaudeau came and spoke with us which was nice - although only because he had to come and 'shmooze' the Chinese clients who I assume were carrying big bank books! Location is great, right next to the shopping area, opposite the opera house and two mins from the tourist centre and tour buses. Reception and concierge were very helpful. The room was well finished and luxurious, however it consisted of a very narrow hallway with the mini-bar, safe etc being right at the entry, and the bedroom at the other end - the oddest shaped hotel room I've stayed in. Virtually no room to place an open suitcase let alone two, which for the price we payed was not good enough. Unfortunately the hotel's gym and spa were still being constructed, which we were not advised when booking. The staff at the bar were not attentive at all, and on two occassions I had to get up and order drinks - not great when they are standing around chatting instead of servicing the customer. The couple beside us didn't hold back on their criticism! Not good enough for a 5 star hotel.
Attention to details. Service. Aircon. Central location no need to use car as tram service first class also. Staff very helpfull and pleasent.Breakfast and dining very good. All in all an excellent stay! Lighting in room could be brighter bedside reading lights could be a lot more effective if the flexi arm was longer ! Bathroom hot water did not appear to be thermostatically controlled !
Location Deluxe room: Small & outdated Wall view Breakfast
location Food was not great.
I had a nice, quiet, clean room. The hotel location was good. The hotel was under construction, which was unfortunate.
Very well located to access the city, Tram stop 2 minuites from hotel. All staff encountered were friendly & very helpful.
Very relaxing & comfortable room, soothing decor.
Trays not being collected from corridor outside rooms promptly. One tray was not collected for approx 18 hours - looked very poor to visitors
Good efficient staff. Great location. Fantastic views from roof. Handy for trams and city centre.
room windows dont open
friendly, helpful staff
breakfast on the roof terrace desk staff was not friendly or very helpfull
This hotel is in an excellent location in Bordeaux only 500 meters from the river Garonne boardwalk, many restaurants, trams and rental cycles. The hotel is only two tram stops from the center of Borbeaux and has all the essentials. If the sun is shining breakfast on the roof is a joy with great views of Bordeaux. Staff were very helpful, polite and courteous. The hallways/corridors in the hotel are on the poor side but then they do not directly affect the stay.
Good location and very helpful, polite and friendly staff
Furniture and WC bit old fashionned. Need in renovation.
Quiet location on lake just outside the city, but easy access into the city by car. Also good location for access to airport via ring road around Bordeaux.Beds good, firm mattresses Bathroom not great, carpets and lifts getting a bit old.
Great place for children and to relax between long drives.
The hotel was in a convenient position for travelling on the motorway and it was comfortable with a swimming pool did not get credited with my loyalty points
Good parking facilities, helpful reception staff. wi-fi availability, city breakfast was a good idea. The pool was out of order and we had to use another hotel which was a little inconvenient. The pool was one of the main reasons we chose the hotel in the first place! The blonde receptionist was not very friendly or helpful. The other staff were exceptionally helpful and professional however.
Staff were very friendly and helpful I thought the cost of the computer to pick up my few emails was too expensive
quiet room and good service
Bathroom was lovely... very far away from the town centre, accesible on the bus which leaves from outside the hotel and takes 30 mins through troubled area...
Good food Nice environment No
Som sædvanligt et hotel i det lave prisleje, med god kvalitet til prisen. Fint med gratis parkering lige udenfor ens hoteldør. Beskrivelsen siger, at hotellet ligger 8 min. fra bymidten. Det tog os ca. ½ time med omstigning fra bus til tramway. Hotellets adresseangivelse kunne ikke anvendes på vores GPS, da der ingen vejnavn var anført.
location, confort (we had a studio) and spacious, price. food order, sandwich, cold plate, drinks.
Clean, easy accessby tram, value for money, nearby with supermarket The reception not always only, not easy to look for a staff. Even call the enquiry tel., Not with good English.
Bed: comfortable. Quiet. Clean. Good laundry facilities. Reservation was lost. We were given a replacement appartment which was not quite up to standards, eg no place to hang our clothes, no glasses in kitchen. We could have used better lighting for reading during the evenings. Nothing major.
the appartment was really nice. beds were comfortable and the reception staff was fantastic. the only problem we had was it was a 29 degree day and the airconditioning did not work and there was no wifi working.
Nothing The room smelled of smoke. There were no services. The desk closed early and opened late.
The location is great and the room was comfortable albeit the noise insulation isn't quite up to scratch Parking is a bit of a trick if you arrive at a busy time
Room rate,cleanliness Aircondition not working, extra bed was a piece of trash,breakfast, staff at reception
The Appart'city Bordeaux Centre has a good localization. It is near to a trainway and near the center of city.
The staff was very helpful. We arrived at night when the desk was closed. The key was left in a safe. The room was booked for 4 persons, but we found one for 3. We managed somehow and the next morning I went to the reception. They apologized and arranged another room with a balcony. They did not bill the first night. They were very kind and helpful, solving the issue. The center of Bordeaux is at walking distance (20 minutes). Right around the corner there is a pizza take out and at 250 meters down the road a little supermarket (also opens sundays). We had a dog with us. No problem. The neighbourhood is not the nicest of Bordeaux. Don't expect a luxury hotel. Internet is cheap but very slow. Don't expect to view movies or videos online.
Very close to transport system to central Bordeaux
Staff were very helpful. Room was comfortable. We were even able to borrow a screwdriver to mend my suitcase handle. Being close to the station, it was a bit noisy at night, but we had chosen it on purpose because it was convenient, so we were not bothered by the trains. The breakfast was a bit more expensive than we expected, but it was excellent, with a good choice of food .
Friendly and helpful staff
Lovely clean, fresh hotel very conveniently located to Gare du Bordeaux. Staff were very helpful and spoke fluent English. Parking is a little tricky.
Very helpful staff. The vibrant colour scheme.
The location near the Gare St Jean The noise from the street in the early hours of the morning
Perfect location for fast stay: close to rail station and next to tram station to bring you into the center very quickly. Staff very friendly. We could even leave our bags in the storage till midnight.
Staff and breakfast The room smelt of cigarettes
Nice and helpfull staff Location - not a nice nabohood and far from city center.
Helpful staff. Nice breakfast! Steps away from St. Jean's tram station. Rooms are toooooooooo small! Specially since we were travelling with a 19 months old baby. Putting a crib in the room practically left no space for anything else!
The hotel needs remodeling. Lots of things are falling apart. The Restuarant needs improving. Service and selection is poor.
Hotel staffs are sincere and helpfull to sort out the trouble which we had, (bad noise in a room), so despite few negatives it was not bat stay after all. It seems hotel has not finished the renovation, we complained the noise in our room and few broken sign etc were quite embarrassing as I was taking my cliant to there.
very kind service, and convenient location near to train station the wifi connection was slow, and not stable enough. Maybe this hotel is newly built, the smell was stongh, make my firends allergic
The restaurant was closed throughout my stay in the afternons & evenings for what I consider flimsy excuses (weekends, public holidays). This was difficult for a family visit; had to go outside to get lunch & dinner. If you go there, don't do it on a weekend or public holiday!
It was close to the shops and restaurants and it was a comfortable nice place to stay. Staff were polite and helpful.
Very clean and great value for money, actually it meets all of my expectations.
value for money
The hotel is well-decorated. The room size is large and comfortable. Good restaurant at the ground floor. Location is bit far from the city center. Given no clear sign/direction from city center/out of city, it is bit difficult to find the hotel.
Cleanliness Access by public transport
The excellent standard of accommodation plus the breakfast buffet.
Our stay was really very enjoyable - staff were very helpful. Resturant did not cater for children and waiting staff were unable to explain any of the dishes to us.
Good bed and food.
Would pefer hotel in the city centre - too far out especially when left stranded after last bus had left - had to catch tram back to city and catch taxi to hotel
Beautiful place, friendly staff, nice restaurant Too far out of town, not many restaurants etc near the hotel. The room and lobby were constantly really hot, the pool wasn't available, all extras were really expensive - twenty euros per person for breakfast!
Secure courtesy parking. Service-orientated Concierge. Polite, efficient staff. Excellent in-room facilities for coffee/tea making. High-quality restaurant menu and service. Very comfortable, quiet bedroom. Nice view over lake. Nothing to not like.