I DID 5 days at the sentido orka lotus beach and my bed sheets were never changed,sand all over the room as it was never swept,coffee mugs remain dirty and never washed or replaced,on one occasion the used towels were arranged like it was clean.i visited friends at a 3 star facilities which was a lot cleaner and better cleaning team than at this sentido shit. My wife almost left because of the dirtiness of the room cleaners. Will never recommend this hotel to my worst enemy. Food was in abundance but I could not enjoy my food as a proverb goes (if your room is dirty,your kitchen will neve be cleaner). My advice to kayak is take this hotel off the 5 star category and put it if I want to be nice on the 2 1/2 or 3 stars category. Dirtiness of the room cleaners,I could not walk bare feet in my room as it was very dirty and sandy as it was never swept.if there is no control on the room cleaning,there might never be control on the kitchen too. So let's blame management.
The position of the hotel is great and the cleaningless of the room was impecable. First of all I need to mention that the AirCondition has a program and it does not work in the exact moments when you need it. Then they should take into consideration that the staff is not wearing name tags and they also do not speak any international language. The communication is very difficult.
That they upgraded us to their sister 5 star hotel after we complained about the poor quality. Poor decor in the room. Room, especially the bathroom was filthy. No refreshments provided in the room - this was important as we were asked not to take food or drink into the room and the tap water was not suitable for drinking.