Hoteller i Konstanz

Fordele: the size of the room and the the fantastic bathroom was very comfortable. breakfast choices were fresh, plenty and truly delicious the water given was aplenty as well. We drink a lot of water and that is important to us.

Ulemper: the restaurant manager was very unprofessional and acted quite rude the air conditioning in the room was not quite cool enough and bc of the weather you couldn't open a window either, so it was quite warm in the room not enough staff in the spa to accommodate for visiting guests - in other words no appts available while we stayed there.

Fordele: We stayed here for one night before heading to Italy. The room seemed very new and clean. The bed and bathrooms are fairly generous in size. Great built-in organization wall for hanging your clothes and parking your suitcase. Breakfast was good. The underground parking garage was large enough for our Audi A8 and was very convenient. Quiet location. Lots of things that are closeby, including a grocery store. Very cool decor throughout the hotel

Ulemper: There is no safe or mini-fridge in the room. The bed was on the firmer side, but still comfortable enough to sleep on.

Fordele: Location

Ulemper: I can imagine how unreal this story may sound, but this has occurred to my 70 year old mother that was staying at this hotel November 26, 2016 till December 3rd, 2016. She was to stay a full week while visiting a local dental office for orthodontic procedures. It was supposed to be a quiet stay as she had procedures performed in the morning and rested in the hotel the rest of the day. Little did she know that the stay there would become one of her most frightening and humiliating experiences. On the second day of her stay, the housekeeping did a poor job cleaning the room and my mother decided to complain about that to the front desk. Perhaps that event was related to what transpired days later. On a Friday morning a full day before checkout (Saturday) she left the hotel for a few hours. When she got back, she saw her personal belonging clumsily piled together on the floor of the lobby, not even in a plastic bag. As she approached the staff, she was stunned to hear a rude and shocking accusation. The clerk bizarrely claimed that she defecated into the bathtub (I kid you not) and demanded that she immediately pay for her stay and leave. As she was processing what just happened, she asked to see what they were talking about. At which point they claimed they have already cleaned everything up and had nothing to show. When she insisted if any pictures were taken of what they speak of, the clerk just claimed they trust their cleaning staff. They still had to let her back into the room because she left documents in the safe and she saw how the room was completely clean and ready for the next guest. She was certain that she left the room in reasonably clean condition and did no such thing as they alleged in the bathroom. You can imagine how humiliating the experience was for my mother to even be accused of such a thing. Unfortunately, the story does not end there. They charged her for the remaining night even though this was 11AM. They claimed it was to compensate them for the “cleaning”. To top it off, they kept chanting that she was not welcome at the property ever again. Utterly humiliated my mother had to gather her things and wander onto the street to look for another hotel to stay the remaining night. The moral of the story is if you do decide to stay at this property, be aware of what sort of experience you may get if you get on the bad side of the staff. Be prepared to take pictures of the hotel room before you leave and be prepared to call police or obtain legal services.