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det var alt i alt fint og udemærket - men møblerne var synligt snavsede og der var cigaretmærker på lænestolen!! soveværelset var rent og det samme badeværelset. Personalet var decideret uforskammet og virkede extremt trætte af at skulle håndtere gæster... udskift de møbler!!! og giv personalet et service chek!!!
Det er virkelig dårligt at man bliver bedt om at betale ekstra for at betale i DKK. 3,5 pct for ingenting .
Mit ophold var helt i top. Det eneste problem var, at opvarmning af værelset ikke fungerede. Jeg rapporterede det til receptionen om morgenen, men om aftenen da jeg kom tilbage til hotellet var intet sket. Og da jeg henvendte mig i receptionen virkede det som om de intet havde hørt om det. De sendte en hotel ansat til værelset, som blot kunne konstatere at det var rigtigt nok at det ikke virkede. Vil være en fordel hvis hotellet reagerer på de henvendelser de får i receptionen.
The location was superb, the room was a really good size, it was very clean a comfortable. Parking. After being turned away from the light car park due to an ongoing murder investigation we had to park almost 1 mile away, when we enquired if we could still get the discounted parking vouchers availible from the hotel the guy behind the reception replied "we've got nothing to do with the murder". Very disappointing.
Reception staff friendly and efficient. Pleasant room with very comfortable bed. Very central, but quiet in spite of being full. I find the keycard difficult to use in door, but maybe it was me being thick!
Convenient to city centre, rooms quiet Parking still expensive even with discount. Smoking in bar, which is above restaurant area, but I guess that will all change in July!
Beautiful room in a great location. Room service food was of a very [poor standard. As a solo female traveller I dined from the room service menu several times and was amazed that a hotel of such good reputation should have such a limited menu and poor quality food.
Very clean, nice facilities, great location, and good value for money No biscuits with tea bar!! Mini bar was empty!! Checking in and out was a long process as you only had one staff on.
I was very impressed with the standard and quality of the rooms and ease of access to facilities
Very clean room and comfy beds and nice bedlinen. Good bathroom though shower mechanism overcomplicated! Yes, there were rows from the next door guestsin the corridor outside our room at 2am and 6am which was awful. We complained and got some money back.
the location close to shops bars restaurants the train station and bus station.. no
Hotel beds too soft
Brilliant location in The Light - we met friends for dinner on the Saturday evening at a restaurant 2 minutes away, watched a film on Sunday in the Light and then had a late lunch at Brio next to the hotel. Also, liked parking in a secure car park overnight. Next time we will eat Sunday lunch at the hotel - looked great! Kept forgetting to use the key card to operate the lift even though we were told at reception.
Noise caused by parties on two nights. Inadequate checkin process
Very easy to find and a very good location of the hotel. Good shopping nearby. Good atmosphere and nice events at the hotel. The breakfast was absolutely excellent. Have none.
My freshly cooked breakfast Tiny bedroom. No facilities
The staff who were very helpful and polite were the only saving grace about this hotel Why is this hotel a 4* - the first room I had was dirty and out dated. The base of the bed was held together with gaffer tape the bathroom was mouldy. I changed rooms (only a single available) and the new room was cleaner but you had to be a contortionist to get into the shower - very bad design and would not have been easy for anyone who wasnt agile
The bed was really comfy Bathroom a bit small and shower could have been at opposite side of bath. The bedroom was very hot even with the window open
Communal areas could have done with some more cleaning -
Everything. Could not fault anything and would definateley recommend to friends.
When a basic twin room was not available I was upgraded free to a better class of room. It was very nice to have hotel staff be so helpful.
i would highly recommend the hotel to both business and leisure travelers, situated idea for relaxing stay , rooms excelent standard, staff fantastic and very helpful as a regular visitor to Leeds i will be a regular guest at the hotel for certain
The staff simply could not have been more accomodating or helpful. Room was great, really good size and the bed extremely comfortable. Sometime took forever to get telephone answered on reception especially in late evening. Mobiles simply did not work in the building. Lighting in room could have been better. It was a little dark.
Good looking hotel, stylish and comfortable.
The room was perfect for a romantic night away - the room was lovely and the bed was so comfy you wouldnt want to leave the room. The service is excellent with very approachable staff. no complaints -
The overall feeling of staying somewhere very luxurious and the friendliness of the staff.
it was very upmarket, and the staff could not have been more helpful. very good value for money. nothing