Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
good service, position and breakfast The Hotel rooms have old furniture.
Nice room & excellent staff. Relaxing atmosphere
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
Everything was nice. Swimming pool was closed.
Glimrende hotel med dyner og fin placering
Smukkeste udsigt over sø og bjerge. Som at træde ind i en tidslomme fra en svunden, men vidunderlig tid. Er absolut berettiget til at være på Unescos liste over bevaringsværdigt byggeri. Fyldt med historie, små finurligheder og atmosfære.
The staff and the short distance from the city center and the motorway too. The building oldness.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
Location. Steps away from the lake and LAC art center (and Cory center). Also not too far from the main train station. Maybe a 20 minute walk. Taxis are crazy expensive in Lugano. Staff is very friendly. Especially Leila, who was very kind and helpful. Lugano is a very expensive city, so I don't like the prices, but this hotel is a fair price for the area and specific location
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Very Clean hotel, very pleasant and helpful staffs
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.