The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Location and staff made this a great stay even though it was short
Good matress. Excellent breakfast. Friendly staff. Close to station.
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Beautiful decor, friendly staff, excellent location
Very helpful service. Parking servce good. Very central location.
Real chocolate milk at the breakfast buffet
En dejlig afslappet og velfungerende ferie. vaerelserne var paent store og alt fungerede ja, et kort til parkeringen som man beholder under hele ferien istedet for at skulle bede og en villet hver gang man skal ud af hotellet. Free wireless
Personalets venlighed, værelsernes størrelse og den gode mad. Det eneste der mangler er en lille legeplads et sted i den store have. Det kan gøres billigt. Der er ofte børn med og det lille værelse hvor børnene kan blive passet er ikke rigtig nok - specielt om sommeren.
Dejlig pool i haven liggestole og parasoler til fri afbenyttelse. Dejlige værelser helt nyrenoverede. Meget venligt og hjælpsom personale.
Meget centralt beliggende - stort morgenbuffet - godt personale
Dejligt hotel med god beliggenhed til rimelig pris. Rigtig god mad i restauranten såvel til aften som til morgenmadsbuffet. Flot pool som vi desværre ikke fik prøvet.
God service, meget venligt og hjælpsomt personale ved skranken. Der er intet specifikt at klage over, men web-siden antyder at hotellet er fritliggende og dermed med fri udsigt, hvilket ikke er tilfældet. Jeg ville foretrække, at man specificerede placeringen mere tydeligt. Udsigt over Lugano søen kun mulig på taget af hotellet, og her endda kun i begrænset omfang. Jeg ville også anføre, at hotellet mere er beregnet på målgruppen af forretningsfolk på gennemtræk snarere end folk på oplevelsesrejse. Der er for så vidt ikke noget i vejen med standarden, det er mere beliggenheden (ca. 3 km fra bycent)
Det var fuldständig som forventet. God service, fine värelser og god morgenmad. Samtidig ligger hotellet ok i forhld til Lugano by - kun en kort gätur.
Bygningen trænger generelt til renovering
Betjening i reception og restaurant.
Personalet er meget serviceminded.
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
good service, position and breakfast The Hotel rooms have old furniture.
Nice room & excellent staff. Relaxing atmosphere
Everything was nice. Swimming pool was closed.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
All. Especially was pleased kunya.
all of these nothing
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
It is not a four star hotel. Three Star with a swimming pool.
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
good location Internet access was limited.. in the room...
Convenient way to the lake and city center Nothing
Room style was dated.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
Nice hotel, large Room, there is tow part of the hotel one is Luxury anther one in deferent location so. Clean, relax, But need new furniture Bathroom very old, old Ceramic Not clean (black between ceramic) they have to change it, You need car to transfer
Exceptional 5 star quality. Unrivalled location
service was good the hotel is situated at the top of a mountain. unfortunately most of the rooms are situated in an otherpart, down the backside of the mountain with no view at all. premises are very old.
Beautiful place, stunning view on the lake from the Hotel and the wineyards from the Residence. Large and very comfortable renovated room. Sauna was under repair.
Grounds were very nice. Rooms were very clean. Restaurant staff were very friendly and provided very good service. It's well maintained but a bit outdated.
Beautiful location, walking distance to the centre of Lugano. The Residence is separate from the actual hotel and therefore cheaper.
The Hotel is located in very quiet place, facilities of the hotel is excellent, all staff are very friendly and kind.
everything was fine , the phone at the room wasnt working ! Staff is friendly but not helpful
I liked everything, excellent hotel Everything was perfect, no complaints
Hotellets beliggenhed var fremragende lige ud til søren, men ret gammeldags indrettet. Morgenmaden var dårlig til den høje pris vi betalte, serveringen var langsom, som om vi levede i en tidligere verden.
Store, flotte værelser med altan og fantastisk udsigt. Super service. Lækker morgenmadsbuffet i restaurant direkte til søen. Hotellet kan varmt anbefales! Restaurant (aften) noget gammeldags/old school, men mad helt OK.
Smukkeste udsigt over sø og bjerge. Som at træde ind i en tidslomme fra en svunden, men vidunderlig tid. Er absolut berettiget til at være på Unescos liste over bevaringsværdigt byggeri. Fyldt med historie, små finurligheder og atmosfære.
Glimrende hotel med dyner og fin placering
The staff were friendly and there was always someone to ask if you needed information. It's very handy for the station and in nice surroundings. Although the buildings are charming to look at, the walls between the rooms are paper-thin and noise from other guests in their rooms, on the stairs, and shutting doors cannot be prevented. A box of ear-plugs at reception would be a good idea.
The location is ideal just a couple of minutes away from the train station and funicular to the city centre. The rooms are nice and everything is clean. Great stay!
It was very, very close to the train station. It was decently priced. Our room had a sink. The temperature of the room was comfortable. It was noisy due to its proximity to the train station and the other guests were raucously noisy until at least midnight. (We're talking screaming, running, and generally loud conversations.) We had a crying baby next door and we were above the dinning room. The train noise started at 5am. The showers closed at either 10pm or 11pm. The beds were two twins pushed together.
It was beautiful, clean, and the staff was super helpful. The room was cold at night. Perhaps a heating system needs to be in place?
very close to train station, even it is uphill but not that bad. The wall is too thin. You can hear everything when people come in and all the talking, hard to get good sleep. The floor made of granite, made it too cold.
som forventet nej
Dette hotel ligger lige i smørholdet ikke et flot hotel men pænt og rent
De lærte meget hurtigt hvilket værelse jeg havde. Personalet i receptionen kunne både engelsk og tysk fik hjælp med at reservere flysæde hjem, selvom det drillede. De undersøgte også bustider indtil jeg fik fat på en køreplan. Dog vil jeg sige der var lidt ensomt, da de hellere ville tale med unge italienere.