Betjening i reception og restaurant.
Det var fuldständig som forventet. God service, fine värelser og god morgenmad. Samtidig ligger hotellet ok i forhld til Lugano by - kun en kort gätur.
Bygningen trænger generelt til renovering
Personalet er meget serviceminded.
God service, meget venligt og hjælpsomt personale ved skranken. Der er intet specifikt at klage over, men web-siden antyder at hotellet er fritliggende og dermed med fri udsigt, hvilket ikke er tilfældet. Jeg ville foretrække, at man specificerede placeringen mere tydeligt. Udsigt over Lugano søen kun mulig på taget af hotellet, og her endda kun i begrænset omfang. Jeg ville også anføre, at hotellet mere er beregnet på målgruppen af forretningsfolk på gennemtræk snarere end folk på oplevelsesrejse. Der er for så vidt ikke noget i vejen med standarden, det er mere beliggenheden (ca. 3 km fra bycent)
Store, flotte værelser med altan og fantastisk udsigt. Super service. Lækker morgenmadsbuffet i restaurant direkte til søen. Hotellet kan varmt anbefales! Restaurant (aften) noget gammeldags/old school, men mad helt OK.
Hotellets beliggenhed var fremragende lige ud til søren, men ret gammeldags indrettet. Morgenmaden var dårlig til den høje pris vi betalte, serveringen var langsom, som om vi levede i en tidligere verden.
Beautiful decor, friendly staff, excellent location
Iliked every thing the location is perfect right in the middle of everything ,the breakfast buffet is out of this world plus they have another small buffet in the lobby 24 hours a day where you can enjoy a cup off coffee, tea , have cup of cake our a danish crossint at any time every thing is perfect
Very helpful service. Parking servce good. Very central location.
The location was excellent, service was very good and the breakfast buffet was terrific. Price was expensive, but all of Switzerland is expensive.
They are very generous, the service was excellent , I like everything in the hoetl. I recommend it . nothing I like everything .
Real chocolate milk at the breakfast buffet
Location and staff made this a great stay even though it was short
Good matress. Excellent breakfast. Friendly staff. Close to station.
The friendly staff and excellent overall quality. No!, but..., If I was the hotel manager, I would place a small Swiss chocolate treat on bed pillow each day for each client.
Everything! The buffet breakfast was scrumptuous, the location is excellent Nothing
Staff service level, location Some noise from ongoing construction work; rooms were cold despite central heating
Overall the Hotel is a wonderful and very nice relaxing place. The garden, pools and space makes it an ideal destinatiuon for the weekend. Restaurant and cafe - good combination value for money. Gorgeous views arond the site. Close to Mendrisio shopping - 15 min by car. Rooms in Residence may need some renovation, or cosmetics at least.
All. Especially was pleased kunya.
The nice garden, it was very quiet in the night. I don't know more because we stay only for 1 night
all of these nothing
Beautiful establishment, beautiful view, very helpful and polite staff. The kitchen closes too early, there is neither restaurant open nor room service after 11pm, so if you come back from a concert or other event after 10:30 there is no way to eat enything, even if you beg the staff for a plate of cheese or a simple snack, there is nothing available. For a hotel of such high category (and price) it is absolutely unacceptable.
Meals served for dinners at the restaurant were really superb by all means. Advanced charging of the room bill immediately upon our arrival although my credit cards were available to the hotel staff since I'd made the booking via website and this was our second stay at the hotel. That gesture of mistrust made us feel we were not welcome to the hotel.
En dejlig afslappet og velfungerende ferie. vaerelserne var paent store og alt fungerede ja, et kort til parkeringen som man beholder under hele ferien istedet for at skulle bede og en villet hver gang man skal ud af hotellet. Free wireless
Personalets venlighed, værelsernes størrelse og den gode mad. Det eneste der mangler er en lille legeplads et sted i den store have. Det kan gøres billigt. Der er ofte børn med og det lille værelse hvor børnene kan blive passet er ikke rigtig nok - specielt om sommeren.
Fantastic location. Good breakfast. Excellent helpful staff. Pool is a bit small. Very limited english language TV - not that we used it much but it would have been nice to have something to watch other than tedious CNN.
The staff were very polite and helpful. Was exceptional value for money. Not too far to walk the centre of town and the station. The pool was also lovely.
The staff were so friendly, polite and attentive. The room was delightfully comfortable and the view of the lake and mountains is still with us!
Watching the moon reflection on the lake, as we dtrank a glass of wine in the Hotel bar - beautiful. All perfect.
Nice room & excellent staff. Relaxing atmosphere
I like the actual residence, the fact that it was an old palace, the location has one of the most beautiful views. I did not appreciate the greeting that I had at the reception. The woman on the desk was very dry and unhelpful. I had to remind them that I have an LHW card and am entitled to certain priviledges.
good service, position and breakfast The Hotel rooms have old furniture.
The conceirge was excellent and informative about things to do and to see that are not in the guide books The breakfast for a 5 star hotel was a little flat. We were charged for our hire car being put away; the driveway to the hotel is narrow, nearly always congested, and is on a very steep bank. We agreed to it being put away to save the staff (or us) the hassel of parking in so difficult a place; we didn't need the car for a days or so and accepted the suggestion made by them - it should have been made plain to us at that time there was a charge of 30 CHFa day. The receptionist at check out was dismissive and didn't take this suggestion on board.
the hotel was excellent from every aspect, each of the staff from the porter till the front desk manager were very kind and excellent. It is exceptional hotel the only thing is if wireless wifi was available for free of charge instead or with the LAN connection
Everything was nice. Swimming pool was closed.
De lærte meget hurtigt hvilket værelse jeg havde. Personalet i receptionen kunne både engelsk og tysk fik hjælp med at reservere flysæde hjem, selvom det drillede. De undersøgte også bustider indtil jeg fik fat på en køreplan. Dog vil jeg sige der var lidt ensomt, da de hellere ville tale med unge italienere.
Dette hotel ligger lige i smørholdet ikke et flot hotel men pænt og rent
som forventet nej
The Hotel is clean, the staff is nice in general. But like all in Switzerland, value for money is quite low. Hotel is expensive for the quality it serves. They should improve the quality in the breakfast. In Switzerland, you should eat at least better cheese which is a world famous country with its cheese.
The staff were very pleasant and the hotel had very good facilities
The hotel staff was very nice and helpful on all accounts, and spoke all languages with me and my friends (French, German, Italian and English). The breakfast buffet was very tasty, with lots of variety, and good hours: 7-10 am. The rooms were very nice, with a side view of the lake (despite cranes for construction), nice balcony, comfortable beds, lots of closet and drawer space and a well-appointed bathroom. Also a small room safe for valuables, and a television (if desired), and a mini-bar. Very comfortable, although not huge, room. The lobby staff was very helpful with directions and even printed out a computer schedule of train departures for us. They were knowledgable about the activities in Lugano and surroundings, and friendly and helpful. We had a disappointing dinner one night, but it was a "test" for the new cooks, and we did not receive very good service, were seated in a separate room from the rest of the guests, and the seafood tagliatelle were not good. We also were not given a chance to order dessert - although the "intern cooks" were busy flambeeing some fancy dessert for other guests. But the salad and appetizers were excellent, and other meal selections. The hotel elevator was odd and the doors did not always open at the desired floor; it had a mind of its own and we felt a bit in danger sometimes, since it was out of control. But the stairs were central and easy to take if you had no baggage.
Efficient staff, very clean room, nice breakfast. Clean, updated, reasonably sized bathroom.
they upgrade me to a bigger room they ask me again about my creditcard and they siad it is not right and they will keep my reservation untill 12 pm only it means ther is no garantee in my reservation while no hotel ask me that
all well the rain!!
It rooms were very calm and quiet. The beds were comfortable. The breakfast could have been a bit more interesting, considering their lunch and dinner menu is rather pricey and gourmet.
Good selection of tourists sites which are readily accesible.
Excellent hotel with friendly staff. The hotel was clean and has a lovely atmosphere. Great facilities including breakfast.
The location was perfect for our needs. We were there for our daughter to attend college and the hotel was 3 doors away from her new residence. Quiet location up from the lake. Our room was right by the staircase which was very creaky wood structure. However, there was not much problem with that since everyone was usually in bed by 10:00.
The style of the hotel/motel, the swimming pool (where you can take a beer from the fridge and make a note on the list), the friendliness of the staff are very nice. The restaurant was not very good. Plus I believe that in this price range a (modest) breakfast should be included in the roomprice.
Swimming Pool Room was small
Location and comfort
It was unexpectedly good, comfortable and well located. Just 5 minutes by car from center of Lugano.
- check-in and check-out services were fast and efficient. although we didn't stay in one of those rooms which had garage box attached, parking in the public area of the hotel was convenient and easy to find. bathroom was clean and large. lots of nice facilities for family in the hotel. - we couldn't open the window as we stayed in the first (ground) floor, so ventilation was a bit of a problem. but the hotel provided a fan in the room so this was fine.
Staff was pleasant and helpful. Plenty of parking. Room amenities minimal for *** classification, minor maintenance issues (dripping faucet, faulty shower door). Breakfast not included in room price.
The staff were very helpful and friendly. I liked having a garage for the car to park in. The room was smaller than was depicted in the pictures - so a little disappointing. The street where they are located is quite busy and had continued traffic noise all through the night.
Value for money and a good family atmosphere No Complaint
closeness to the city city while still enjoying the country life environment
Rare original 50'ies typical icon in spotless shape and wonderful owners. Great surprise! Only 15 minutes by car from center of Lugano. Will absolutely come back.
Dejligt hotel med god beliggenhed til rimelig pris. Rigtig god mad i restauranten såvel til aften som til morgenmadsbuffet. Flot pool som vi desværre ikke fik prøvet.
Meget centralt beliggende - stort morgenbuffet - godt personale
Dejlig pool i haven liggestole og parasoler til fri afbenyttelse. Dejlige værelser helt nyrenoverede. Meget venligt og hjælpsom personale.
You can park your car for free in front of the main entrance/main lobby. Employees at the reception desk were friendly and willing to help. The swimming pool is nice and it was great to cool down a bit in it. The location. It's a good 25min walk from downtown Lugano and from what I can remember it was mentioned "about 10min" in the hotel description. The sandwiches you can get by the bar are no tasty but are quite expensive.
The period interior, its a proper old 19th century hotel. helpful reception staff. surrounded by very busy road / car fumes. bar could stay open later in the evening - arriving on a late flight it is good to get some food and a drink before bed.
Clean bathroom and firm bed. Housekeeping came too early in the morning 8am and litlle warning before barging in.
Room style was dated.
Breakfast was good and quite varied. Room was clean and appeared recently renovated. Position is great, very close to Lugano city center and yet easy to reach if you come there by car Staff quite rude and unkind, especially at the bar, with few exceptions. Air Conditioning system impossible to set at the right temperature. In general, not really what one would expect from a four-stars hotel.
Convenient way to the lake and city center Nothing
good location Internet access was limited.. in the room...
It is not a four star hotel. Three Star with a swimming pool.
It was conveniently located; clean; quiet enough to sleep well; the room was a nice size; the staff was pretty helpful although some could be friendlier/more relaxed. I thought the breakfast didn't look upscale enough for a Swiss hotel, although the diningroom staff were helpful & friendly.
Bathroom of the room is quite nice, room itself is OK size wise and the view is fantastic. The double bed is very small, blankets are still being used in this hotel, no coffee.tea makingf facilities on the room which you would expect from a 4* hotel. No clock anywhere on the room.
Staff friendly and helpful. Room was spacious and they fulfilled my request on the booking (lake view room) Some of it is a bit dated but for 1 night I am not worried. Was good value.
lake view&staff hotel furnitchr old style need to renew need more stuff one lady only woprk 4 resipshion restrent room service &nobody to carry bags
The location is very good, in front of the lake. Very old Hotel and noise, you can hear the noise from the street and from the restroom of other rooms. In general not a very nice experience, despite the fact we didn't have any specific problem.
Great location, beautiful lake views.A 5 min walk from the main part of town. It was nice to be at the quieter end of the lakefront. Its an old style hotel, like an italian grandma's mansion. Lots of character ideal for a short stay.
Great view and location, staff helpful and friendly. Breakfast is good Wooden floor creaks. Next rooms' voice disturbs because of thin wall. Broken bed needs renovation.
It was really close to citycentre, and the breakfast was to the most beautiful view.
Tle location - the room - the restaurant - the service No
This was a nice hotel with a nice view of the lake.
The view was lovely !
We enjoyed our stay at the hotel very much, it was very calm but not to far from the lake Lugano. Breakfast was simple but copious and served at the table, not buffet serve yourself, a nice change. The furniture was a little sparten, meaning no chair in the bedroom or bathroom.
The value for money was excellent as this is a fully-equipped apartment with separate and generously-proportioned rooms.
Apartment was spacious, very clean. Easy to get to. minimal but essential facilities were catered for. No one on reception when we arrived. Catering showed us to our apartment. The apartment did not have a balcony, or the view of the lake that I expected. I would have liked compensation for this. We had no view at all.
The apartment was fine and the view from the balcony was glorious The breakfast was extremely basic and not value for money
Nice and modern furniture in the apartment. Big and clean. The food in the restaurant was good. Old style furniture in the main lobby and restaurant. No easy internet access
la grande cortesia dello staff la distanza dalla stazione in caso di bagaglio pesante
Check-in too early (6PM). We were late because of an accident on the highway. The Hotel called us and was incredibly unpolite.
The staff was friendly and helpful with questions on the area. There was no air conditioning in the room, but the fan they provided was sufficient.
Very Clean hotel, very pleasant and helpful staffs
Ease of access to town centre. Very comfortable room with large balcony and lake/mountain view. Very quiet being at the rear of the hotel. For us Brits - tea & coffee facilities in room was a bonus as not generally provided in European hotels The breakfast room was somewhat Cafeish - plastic tables and chairs - lacked ambience and breakfast offering were a little on the meagre side considering the room cost. Very expensive mini bar and no prices in room listed for that.
The staff and the short distance from the city center and the motorway too. The building oldness.
Convenient location, friendly personnel, tea kettle in the room was a great advantage.
Warm welcome / cheerful staff / Breakfast at 12:00 for the nightclubbers ;-)
Pleasant proprietors personally serving on reception. 10 minutes walk to lakeside. Parking outside on two levels. New comfortable bed. Good shower, but a little difficult to enter. Good evening meal. Adequate and good quality breakfast with variety of breads and cheeses, plus fresh juices. Free use of ancient pc for internet. Breakfast on terrace very pleasant. Underground parking also available. Will be ideal for new Congress Centre when it is finished. Nr. funicular and main railway. 10 minutes walk to Lake. Pillowcases were huge, which meant feathers went flat. Very tight wc. No hand rail in Shower, even though it is difficult to enter. Food very salty in restaurant. Breakfast bit boring, same every day. Furnishings generally very old - chest of drawers fell apart. Public areas need refurbishing.