the suite clean and comfortable,near the mega mall
Rooms, bathrooms and overall hotel is clean and quiet good value for money. Breakfast and food quality needs improvement.
One of the worst experience of my life Cleaniness. Its so dirty that I cannot express in words
facilities were poorly maintained. The wall papers are torn off. The toilet and shower are brownesh in color (no proper cleaning). The TV is very old. The plugs of the equipment are two pins and the sockets are three pins (British).......
No internet connection in the room
the staff of the reception no
Very good facilities, aesthetic and good quality furnishings, good staffs, excellent value for money. Nothing
Location - next door to the Mega Mall, and great price. For the money I paid, it was all good! If had to name one thing, the breakfast could have been a bit better
Location to Sharjah Mega Mall - 25 Yards to Starbucks. What else does one need? Should have TV in bedroom. And stock the minibar.
clean and good location
Staff service and proximity to lagoon Noisy room
The desk staffs are extremely friendly & helpful, courteous, customer oriented. I will definitely revisit next while in UAE. Strongly recommend any business / tourist to enjoy the Hotel. The name Grand Excelsior is a perfect fit. Nothing at all
the rooms were very comfy and clean and the staff very friendly the breakfast buffet was bad and there were flies all over the food
Location is pretty much the only advantage it seems The hotel is a high end 3 star or 4 star, I dont know who has given it a 5 star rating. That is totally wrong. The staff at the reception is so so depending on who you get for service. Overall the experience is average or below. Nothing much to talk about and nothing much to recommend. Chose the hotel only for location and the fact that it is an international brand but location is the only thing going for it for now.
Rooms are clean. Poor Room Service.................Prices are too high for the consumable items available inside the room.
Close to shopping malls and business centers. Construction work was going on and it was too loud during my stay period
The room service, the staff members are very helpfull, the lagon view is very nice I didn't like the hotel location and entrance, it is in a very narrow road and back side of the street, further, this is not a 5 stars hotel.You can here the noisy at the other room next to you or at the corridoor...
Good, comfortable; efficient, friendly staff.
Spacious rooms and living room, clean and suitable for family; duty manager and rest of staff are friendly and helpful Accessibility and very narrow road to the parking lot
tidy rooms lateness at reservation when arrive, noises from outside heard inside the room, bad breakfast
Very nice hotel that is pretty close to the Airport. Nice area where you can walk around and get anything that you need. I had a great clean room, the curtains were great at blocking out the light. Great value for the cost.
Location and parking only Bad services , bad bofy , very old items and very expensive
Det var et super hotel, og med en god belæggenhed. God service og meget i mødekommende personale.
god beliggenhed for by, metro, shoppingcenter, golf, Creek og park
Lejlighederne var kæmpestore og lå godt ift. shopping og metro. Receptionspersonalet var hjælpsomme nok - men vidste ikke meget om, hvad der skete i byen, hvor det skete etc. Telefonnummeret til roomservice var i uorden hele den uge vi boede i lejligheden. Den udendørspool var fin - men børneafdelingen kunne godt have været lidt opvarmet.
hotellet er meget fint, hotelpersonale er rigtige sød og hjælpsom.
Okay hotel, men måske var noget af inventaret lidt slidt. Dejlig store lejligheder nogle med store altaner (desværre ikke vores) Beliggenheden i Deira (den gamle bydel af Dubai) okay, men langt fra faciliteterne i den nye bydel, heldigvis er det billigt at køre i taxi derned. Perfekt morgenmad.
Synes at alle de udendørs aktiviteter var helt ok, søde mennesker der arbejdede I poolområdet. Tilgengæld var morgenmaden meget skuffende, der manglede sunde ting! Værelset var endnu mere skuffende. Ingen mulighed for udluftning, meget beskidte vinduer, som man næsten ikke kunne se ud af,og der lugtede meget 'indelukket' på rummet. Møblerne var gamle og meget slidte også... Mere frugt og grønt på morgenmadsbuffeten. Og frem for alt en ombygning af de værelser -vinduer, der kan åbnes. Evt trægulve istedet for gulvtæpper, - det var meget fugtigt at gå på.
Location is good Threr is no Nonsmoking rooms avlables
The room was spacious, and the breakfast was excellent.
1) location is good 2) food is good 3) friendly staff parking is awful
The room rates and the breakfast buffet. The Air Conditioning system needs to be updated along with the TV s in the rooms.
Room was very clean The breakfast was dreadful, the served the food from the previous day or so.
the car parking servis ... 2- the breakfast buffet the reservation agent of the hotel
My stay at Montreal Hotel was very pleasent, excellent customer service, good value for money, clean and comfortable room, great facilities, so thank you!
Location of the hotel
the waiting staff were very attentive during breakfast time. when we first got into our room we found 4 cockroaches. we were moved to a different room which had no toiletries and no toilet roll and took them 5 hours to bring it to our room, only because we asked them again. we got woken up at 4am because the staff were polishing the floor in the dining area and being very noisy, we phoned down to reception and got told they would only be another half hour!!!
friendly atmosphere and no disturbance on 4th floor TV and satelliate channels selected based mainly for people from india and pakistan!
Staff are very helpfull the hotel location are very good. very thing is ok
i like to be the breakfast to be better then now and the smooking will not alowed on the passeg. about the dancing club to moving to ather flor becuose i stayed in frist flor and it's nocie at night .
Nothing really I was very dissapointed Everthing
good breakfast..however too close to mosque
I like this hotel qos the are quite and out of trafice aera They park the cars ander Sun
good hotel.little pool on the roof .many restorants near. internet is not free
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Breakfast was very good, excelent service, service cleaning room was bad.
Easy access to lots of shop and shopping mall nearby. No.
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
Location, price of accomodation, Check in/out process is laborious.
Good hotel, clean rooms.
The hotel is easily reachable and value for money. The staff was helpful in all matters
Clean. No breakfast included. The area where the hotel is located is not that nice and pleasant.
Staff were always helpful The breakfast was very poor and consisted of eggs, eggs or more eggs.
Very attentive and friendly personnel, excellent location for travelling to Dubai or another emirates by bus (about 10 minutes from Intercity bus station or Central Market). More than enough places for Money Exchange, grocery stores and souvenirs buying.
I liked the staff personality and the Location is not bad. If you send an e-mail on friday to them, then it is lost.
Everything from public transport to accessiblity of shops and malls. You also get to really see the city in the way that it is situated. Its affordable and the staff are very helpful including the manager who is very understanding. I loved my stay and would recommend to anyone. None!
It was ok resonable with copare to the price
sightseeng and shopping noisy airconditioner unit (not central)
next time I will go to this hotel again
staff they were very nice the bathroom was very dirty.and it was too much noice outside becouse this hotel near to disco
.Nothing worth mentioning The Hotel Manager is as helpful as an ashtray on a bycicle
AC is centralized and require to call operator to turn it on. The water pressure for the shower is extremely low. Bottled mineral water is not complimentary.
quick check in no parking facilities, and the night club is noisy
Close to downtown and easy to reach from airport and transportation is available all time, but still the area I'd full of better hotels The room is so small, toilet is not good, toilet seat is broken, they offer a free two tea packets nd two coffee packets and only two sugar packets so you can make your self only one cup of a drink, it is so frustrating.
About Location, It Was Close To Some Malls, City Center,... Wireless Internet No Available, Air Condition Not For Each Room But Some Rooms Together.
nothing staff , not great , charge for water
The Suite room service were tops. The food selection for room service was somewhat limited but what was available was outstanding with large portions. The only thing I didn't like was the night club. Highly overpriced.
only the location but there's nothing special in this hotel and the hotel less than 3 stars this hotel can be for the young tean ages who looking for some enjoyment only
The room space And the bar and pub and the services into them There is no special treatment for the people who is staying in the hotel and the lobby closed on 10pm!!
good entertainment hotel, i didn,t like the smell
Very nice hotel, and as it says a lot of Russian people there, if you want a night life then this is the place. surprisingly nothing to complain about, thank you Moscow hotel
the concierge, George, was excellent When i booked, the web site stated breakfast was included. But when i received my booking confirmation, breakfast was not included. I mentioned this to the hotel staff at the registration desk and received the standard answer: "there is nothing i can do about it".
relative quitness the pool was very small
Location and quit the room pictures in booking.com not matching the real at all, in Executive suite picture showing two rooms and hall but, actualy one room and other bed located at the hall.
interior design of the room no entertainment
I enjoyed from luxury ,clean and rooms along with my family.also breakfast was so perfect and staff were so kind and polite. No,not at all.
friendly staff, good location, good serices long chwck-in and check-out procedures
i like all hotel staff no
Very clean and friendly hotel. Well worth four stars. Very reasonable mini bar and very handy for the city. Very small roof space for sun bathing but if you are not a sun worshiper, and just want a quick blast of rays, you'll be fine!
Very nice staff and breakfast was great Old hotel and not that clean. I would rather pay a little bit more and go to a newer hotel. My room also smelled like it had not been opened for years.
The accessibility to nearby areas and location. Nothing!
Yes I like the this hotel , easy acesss , good staff , clean rooms no
everything was good car parking is not organised i gave the guy the car key and he left the car and the key inside out side for like 15 minutes no body close to it , its not safe they need more staffs for car control and they always say wait either for car or lauggage
helpful, friendly and courteous staff. spacious apartment room. good location to wander about and near to transportation, n.a
Large Rooms and Goodm Customer Service. Excellent Indian Restaurant. Some elements of room service poor, such as missing towels and then a toilet flush not working as it should.
Outstanding customer service and interaction from Staff namely Arefa and Evgenia thank you.. N/A
the indian resturant you have to pay for brake fast if you need it to served at your room even if your reservation include brake fast
Everything is xxxexcellent Nothing
the location no
Comfort, value for money, typical Taj hotel hospitality, spacious rooms, great bathrooms. The location is a little dreary.
The staff was friendly and helpful and polite.Location is good.
location, free parking & good value for money My room was in the forth floor but still at night alot of noise coming from the night club. They didn't clean my room until I told them to do so. The hotel is old so you will not find alot of stuff in good conditions.
Quitence of the hotel Housekeeping was only towice a week.
the location of the hotel was v.good and not in crowed area The house keeping every alternative day , I will recomended if its every day will be much batter
Hotel Taxi was too expensive. I asked driver how much for the trip and was told several times, "How much do you want to pay?" This puts the quest in an awkward position and typically results in over paying the fare. Very unprofessional and the hotel should STOP this practice. Otherwise great hotel.
Nice large executive room Hotel lobby was under refurbishment, without information to guests. Workers were running with mask protection while front desk employees and guests needed to withold the paint smells. In Executive Lounge no availability of drinks etc. only at check-out found out that they are available on request during Ramadan. You feel everywhere that hotel management is very greedy.
Everything was great and all staff took pride in their work. NO!
everything was okay, thanks to all staff nat at all
I actully like the swimming pool I didn't like Gym
good value for money n.a.
location and cleanest mini bar is very expensive
There was no no-smoking room when I arrived, but I was offered a room in the exective floor for the same price. Laocation was very hard to find driving from airport and from diffrent part of the city.
a great Japanese restaurant and great Japanese breakfast!
As I always travel to Dubai using my personal car, I liked the car parking provided by the hotel. Also, the hotel is quite and excellent for families with young children.
The staff were very friendly and very helpful. No complaints about the staff at all. Wonderful. The carpet was very stained and the room needed upgrading. It was clean, but wasn't up to date. Not sure if I would call this a 4 star hotel, friends were in a 5 star hotel and it was very nice.
disco to be avalble nothing
Staff extremely helpful Unfortunately the frigo bar is not replenished daily.also for some reason my room didn't get any fruit basket unlike other rooms. Very disappointed especially having been at d hotel some 15 times
staffs are very kind. Location is not but. Pool is small and nice. I arrived at 5 am , but staff allowed my check in and open the room. Price is little expencive.
Centralized versus down town - Airport. 3 restaurants available
Mangment , security staff are very freindly are courteous . Reception was not proactive in making the room ready for checkin . I made the check in at 6:00 pm and the room was still not ready!! . I try to change the room on subsquent day since I like the stay , however , the room which was prmised on the first day were not ready up to 6:20 pm on subsquent day . For sure , They need to pay attention in making room ready for check in on the right time .
The size of the room was excellant, it had obviously been recently redecorated.Fruit and and water first night in the room. Shame they forgot the second night. Took 3 visits to our room for them to agree our fridge was broke. Finally replaced. 1st morning woken at 7am by people doing building work below, took 2 phonecalls for them to react. Woken 2nd morning cause they had a water leak in hotel at 0530 am.(this i accept was out of the ordinary). Gym very shabby.
Staff offer excellent service and support Mini bar is not replneished every day