Hoteller i Marrakech i nærheden af Medina

The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.

The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable. The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.

We could relax in a patio. The staff had hospitality.

Good central location in medina, traditional design and quiet and peaceful. Staff were very attentive and helpful. Very good breakfast. No pool in the actual building although we could have used pools in nearby riads of same hotel - however it was not clear from the website which building we would be staying in and which rooms the photographs were representing.

The hotel was in a good location, just a short walk to the main action. Service was very good and the staff were always helpful. The spa treatments were very nice. Found the hot water system very inadequate and the water pressure. If you have a room on the ground floor next to the dining area, it can be quite noisy and hard to get to sleep if people are sitting around chatting.

The staff, Perfect. The Spa, marvellous. Looking booking pictures it seems that the riad has a nice swimming pool. It has a small pond of 2x2 meters in the hall. No sun at all. The pictures of the swimming pool are fake. There are a collage of other riads of the same company. This is not fair and it should be changed. The street of the ryad is under construction. They are fixing the sewer. Horrible smell and dangerous to walk around. Danger of falling or be injured.