The Cocktail bar was super, the Indian/Thai restaurant was poor and the staff were very inexperienced in that restaurant. The rest of the Hotel was enjoyable. The food was of a poor standard we ate out as a result, which was a pain and an inconvenience, the breakfast was not of the normal hotel standard.
The hotel was like a palace and the room was amazing. The roof top indian restaurant was excellent and the hotel was in the centre so very near to all of the local attractions, perfect location.
We could relax in a patio. The staff had hospitality.
Great location. This is the second time we have stayed at the hotel. We have enjoyed our stay each time. The rooms are excellant, breakfast very good, ample choice from the buffet. Would strongly recommend.
The staff was disorganized and dishonest. They strung us along for several hours about attempts to fix the AC in our room only to finally admit there was no AC in the hotel in February (despite being a warm and muggy night) after we confronted them with the fact that every room had its windows open.
Excellent Spa facility,very helpful staff @ front office, housekeeping & spa. Food @ the Moroccon restaurant was super. The service and food at the Indian Restaurant was of poor quality.
Traditional decor but luxurious everything was wonderful
The facilities of the hotel and its surroundings, on one side, and the comfort of the room on the other side. We checked out at 9.30 Pm, upon our arrival from the desert and were told that in the following day it would be possible to extend our stay in the room,until leaving to the AirPort (later in the afternoon), but we would have to confirm it with reception after breakfast. We have done so, but were told that a group was entering and so we had to leave at 12am. They new that beforehand so they could have given us another room... We actually didn't have time to enjoy the hotel at all (and we were on an expensive room, at least among our 5 nights stay in Marrakesh and surroundings)).
Everything. The location, just metres from the square. The tranquility of the hotel. Superb breakfast. The heated rooftop pool. The four excellant restaurants.Fantastic 5 star hotel. NONE
The hotel is exceptionally well located to the old city attractions and the rooms are generous in size. Service could have been better.
The tranquility of the hotel, swimming pool and central location The attitude of the staff and lack of organisation/speed of serving customers
Great swimming pools and decent food fo an all inclusive package There is no shower screen so when you have a shower the bathroom became a swimming pool. there is minimal English spoken in the hotel. It is 15 minutes outside of Marrekech.
Yhr catering is excelleny, drink aswell as food.Vert relaxing place to be I missed a ledger with all the information re, the hotel, activities of the animation team, transport to Marrakech etc
This is a very good hotel, food is excellent, a lot of choice (with multiple themes during the week), drinks are good as well, all the "real" things like coca-cola, schweppes, martini. A real all inclusive stay. Not much really, we went off-season, not much people, so it was very relaxing, which was perfect for us. People who like to be extremely social would probably want to go during the season.
my wife was appalled by nthe fact that cats were srolling around in the dinning hall when one jumped up on the couch where she was sitting resulting in her not eating in the restauarant again after going back to the room she telephoned the reception to complain and wasw advised that the manager would call but suprise suprise there was no call. she has now decided that she will put this information on the top outstanding reviews on the internet
Excelent facilities, very helpful staff, everything is more that perfect.
Very luxurious decor, good service, great HD tv, good food. They were unable to change some Moroccan money for smaller denominations. They also charged the room using the current euro exchange rate despite our booking confirmation with booking.com stating that we would pay 897 euros for 3 nights plus 3.50 euros pppn tax. We were only overcharged around £20 but felt there was a principle at stake. We complained without success.
One of the best hotels we've ever stayed in. Truly recommended.
Gratis parkering - ja, på gaden. Slaverne var venlige trods den gridske ledelse og ja, de val villige til at slæbe kufferter da der ikke var elevator og mange trapper Dette er et teater, ikke et hotel, alt overdrevet for at hæve prisen, uden hensyn til kundernes komfort. Masser af diwaner, men intet morgenrum - derimod slæber tjenerne 25 kg tunge bakker op på værelset, 45 minutter for sent, og der sidder man så ukomfortablet med en masse mad, man ikke kan spise. Køleskabet var så klæbrigt, at min kone nægte at tage vand derfra. Brusekabinen lækkede masser af vand ud på gulvet. Alene navne Royal Suite....Palace Hotel.... og alle advarslerne mod at gå andre steder hen - jeg ville kalde det et clip-joint
Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere All was really good
Very good ++++++++++++
Quiet, excellent staff, good attention to detail, lovely roof terraces, central location Shower too small, toilet difficult to stand up at
the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel
The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...
The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost. The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not
Very good location, very close to the medina square. Staff was excellent. the room was very small with no tv
Excellent amenities. Very friendly and helpful staff Signage to get there not very visible
It was within walking distance of most of Marrakech's attractions They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.