Luxor Hoteller

We wanted to have a romantic new year's eve by the nile especially that the moon was full at that night. Relaxing environment on the Nile - Landscape is ok and can be improved big deal. The hotel is trying hard to be a 5star hotel facilities wise, but speaking about 5star we speak about quality of service and not only about the availability of service. I would prefer them not to have a Zoo at all than having three or four poor animals sitting in a dirty cage. Reviews say the resort is the best; well, it might be comparing to other hotels in Egypt, but in 5star category we don't compare to average standard, we compare to perfection. Our room lacked some of the essential items in a 5star hotel (slippers, Bath robs, LCD TV, clear TV picture, etc...). The matress was torn and inside material was out. Open buffet is ok but food is not sophisticated enough for a 5star level. The new year's eve program was poor by all means including food.

Location of the Hotel is excellent, it was noce to relax next to Nile river. Room was not very clean, and hotel staff were not very profesional. But it was simillar in other hotels in Egypt.

The room was clean, modern and large. There are many restaurants. Location is central. Pool and gym are in good condition. Staff are disinterested in helping individual (non group tour) customers. There's a hauteur and indeifference among front desk staff. Door to terrace of hotel room was broken and would not lock. That's a safety hazard. I asekd twice to either have it fixed or be moved. I was told I could only move rooms if I paid a $40 supplement. No one ever fixed the lock. Also, I was overbilled for minibar.

Nothing we paid for 4 days and only stayed for 3. We left early. For the rate you charged it was not value for money. Nescafe for breakfast and if you wanted decent coffee you had to pay? The spa was disgraceful as even of you had a massage you had to pay for use of the sauna and steam. Massages where far too expensive. I thought the hotel was overpriced and did not deserve it's 5 star status. A real 80's package deal hotel.I have stayed in hotels all over the world and was very disappointed. No free wi fi access which is essential to businessmen. I will not stay in your hotel again. I left the hotel a day early and went to stay at the Al Moudira which was amaziung. We had free wifi access and three of us had massages and use of the hammam for 2 hours and only paid 800 egyptian pounds in total.

location in the city ratio quality/price

Location wise was good Yes, the thing is that I have stayed at the first floor in to a city side it was very noisy people using car horn all the time.

Great location and comfortable bed. Nice breakfast Hotel service was a little lacking. The room initially given was not cleaned, but they did give us another room.

Prime location, nice garden and swimming-pool on the Nile, good buffet breakfast. Close to the road. Noisy rooms on the side and the back. Recommandation for front view rooms only. May try to sell you interior patio room with view on the reception instead of room with Nile view.

Beautiful view of the Nile lassed as a 4 star more like a 2.5 star

The balcony overlooking the Nile and the reception staff The staff at the pool bar were a bit rude when there was a mix up over a bill.

Good location (next to Nile river). Room in good condition. Good garden and swimming pool.

Staff were mostly friendly, facilities were good On arrival they had no record of my booking, I had to wait almost 30 minutes to check in, they should solve their administrative problems in their own time, I had just come off a flight was tired and hot, I did not need to stand in reception when they solved their internal admin problems.

Hotel layout, gardens swimming pool, was extremely good. A bit slow serice response

Visit temples and tombs Would like tea and coffee facilities in the rooms - makes a big difference to relaxation

Large room, friendly housekeeping staff, good Italian restaurant Reservation staff at check-in disorganised and not overly helpful

The very nice suite with two balconies and view over Nile

We stayed in a Junior suite and it was very large and had a wonderful view of the Nile. I had emailed the hotel and asked for an early check-in. They replied by email that I could do that. When I checked-in they told me that was not possible even though I had the email from them. They were not appologitic at all and did not offer anything for this inconvenience. They wouldn't even let us eat breakfast (on them) since it was so early and we just needed a place to wait for a while.

Location was excellent right on the Nile - watching hot air balloons rise on the west bank in the early morning mist. Swimming Pool was good - pleasant setting The standard in the hotel restaurants was poor.The standard of cleanliness in the room was not what I would expect from a 4 star hotel - my bedsheets were grey not white and had holes in them

Ideally situated for people who want to learn about pharonic egypt

The hotel is very good value for money and has a nice outdoor bar overlooking the Nile. The beds are incredibly hard. The room was tired looking, the bathroom very basic and it could have been cleaner. Still, we only needed a room for a few hours between disembarking from a Nile cruise and flying out of Luxor, so it suited our purposes well.

The staff was very friendly and the hotel was comfortable. The food in the Chinese restaurant of the hotel is not good.