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We wanted to have a romantic new year's eve by the nile especially that the moon was full at that night. Relaxing environment on the Nile - Landscape is ok and can be improved big deal. The hotel is trying hard to be a 5star hotel facilities wise, but speaking about 5star we speak about quality of service and not only about the availability of service. I would prefer them not to have a Zoo at all than having three or four poor animals sitting in a dirty cage. Reviews say the resort is the best; well, it might be comparing to other hotels in Egypt, but in 5star category we don't compare to average standard, we compare to perfection. Our room lacked some of the essential items in a 5star hotel (slippers, Bath robs, LCD TV, clear TV picture, etc...). The matress was torn and inside material was out. Open buffet is ok but food is not sophisticated enough for a 5star level. The new year's eve program was poor by all means including food.
Totally pleasant and relaxing, just what we wanted No
It is not a Hotel. These rooms are run down old motel units.
Very nice hotel. Like most hotels in Egypt, the pools close at sunset.
Excellent hotel. Beautifull rooms. The food is for Egyptian standards very good. Nice swimmingpool with a greatl view on the NIle. Good atmosphere, perfect way of relaxing after a busy trip in Luxor and the beautifull surroundings of Luxor. One kilometres from Luxor Temple and cenrum Luxor. I can't think of anything.
location in the city ratio quality/price
The room was clean, modern and large. There are many restaurants. Location is central. Pool and gym are in good condition. Staff are disinterested in helping individual (non group tour) customers. There's a hauteur and indeifference among front desk staff. Door to terrace of hotel room was broken and would not lock. That's a safety hazard. I asekd twice to either have it fixed or be moved. I was told I could only move rooms if I paid a $40 supplement. No one ever fixed the lock. Also, I was overbilled for minibar.
Good hotel, central, on the Nile and staff is professional. All works, all is clean.
Location of the Hotel is excellent, it was noce to relax next to Nile river. Room was not very clean, and hotel staff were not very profesional. But it was simillar in other hotels in Egypt.
Nothing we paid for 4 days and only stayed for 3. We left early. For the rate you charged it was not value for money. Nescafe for breakfast and if you wanted decent coffee you had to pay? The spa was disgraceful as even of you had a massage you had to pay for use of the sauna and steam. Massages where far too expensive. I thought the hotel was overpriced and did not deserve it's 5 star status. A real 80's package deal hotel.I have stayed in hotels all over the world and was very disappointed. No free wi fi access which is essential to businessmen. I will not stay in your hotel again. I left the hotel a day early and went to stay at the Al Moudira which was amaziung. We had free wifi access and three of us had massages and use of the hammam for 2 hours and only paid 800 egyptian pounds in total.
Location and room.
not much. the registration staff acted like they could have cared less. they were not very helpful. the room was dingy, carpeting along the walls especially. The Italian restaurant did not make us feel very welcomed. see above
Location wise was good Yes, the thing is that I have stayed at the first floor in to a city side it was very noisy people using car horn all the time.
Location near the Winter Palace is excellent, great Swimming Pool Private Wifi insanely expensive but one old computer at reception provided free for 15 min., Rooms were worn out, carpets quite dirty, prices of food and drinks very high. Kind of anonymous treatment.
We were at the same hotel last year. The hotel is set amongst beautiful gardens that are immaculately kept and a peaceful haven from the outside turmoil. 99% of the staff were extremely helpful and friendly, however, sadly this was offset by three members who seriously need some training in how to deal with the public.
We honestly didn't know what to expect but the hotel was really great! friendly staff and clean big rooms. The hotel is really very well run and I highly recommend it,I can say that our favourite city in Egypt was Luxor because of our stay at this hotel and also the day tours and nile cruise holiday we booked online with Beauty of Egypt tour company which was excellent in every way. no thing really!
very calm good located beautiful swimming pool and garden. Staff very kind. The swimmingpoll was closed too early in the afternoon
wonderful hotel,full of character. ..Great food,in particular breakfast was simply superb.the confectionery unbeatable..Confortable room kept very clean.The sunset from the room balcony overlooking the tropical garden unforgettable!
Absolutely stunning grounds created an oasis of tranquility and beauty. Vendors assail you almost immediately at the hotel exit. This was the experience in Luxor but repeated throughout many of Egypt's tourist areas. luxor
This hotel is a beautiful Oasis of rest and relaxation inside the dirt, noise, crime, and poverty of Egypt. Its beautiful large gardens and pool allowed us to walk outside by ourselves without being accosted or needing a guide and guard. It was really wonderful.
reception safe were very friendly. The grounds were kept extremely clean and tidy.
I like the pool Nothing to think of
Spacious room over looking lawn area, great pool - suitable for laps or lounging about. House keeping tried to access our room (barge in) at 6:30am on our last day, lucky the chain was attached. Price of internet ridiculious, it's free at a cafe just up the road!
Great location next to Luxor Temple. Beautiful pool and gardens. Not enough dining options - especially for lunch. Furniture was outdated as well as carpets.
Location and good value
Good location (next to Nile river). Room in good condition. Good garden and swimming pool.
Great location and comfortable bed. Nice breakfast Hotel service was a little lacking. The room initially given was not cleaned, but they did give us another room.
excellent location, great rooms, helpful staff, great value for money
The balcony overlooking the Nile and the reception staff The staff at the pool bar were a bit rude when there was a mix up over a bill.
Great pool, good location, decent buffet, nice Reception
Prime location, nice garden and swimming-pool on the Nile, good buffet breakfast. Close to the road. Noisy rooms on the side and the back. Recommandation for front view rooms only. May try to sell you interior patio room with view on the reception instead of room with Nile view.
We stayed in room103 looking over the lush grounds and the Nile River. The extensive use of tiered patios lent itself to be more private. The staff was very helpful and friendly, including housekeeping. Although many large tour groups run through this hotel, there was always plenty of hot water and the air conditioner worked very well. Within walking distance to the Museum and Luxor, makes this a The internet only worked part time, and was very expensive, so we chose the internet cafe down the road. The charge there was 5 egyptian pounds for a half hour vs. the hotel at 30 pounds. The buffet staff was lacking, when it came to drink service, but the food was very good, with plenty of variety.
Beautiful view of the Nile lassed as a 4 star more like a 2.5 star
I think this hotel is really value for money. Nile view rooms are recommended. Nothing apart from the cartmen hanging out in front of the hotel (they have nothing to do with the hotel). These people make you believe as if they are honest cartmen by offering humble prices for a ride. However once you are on the cart, they will eventually cross sell boring tours at fancy prices. Although they advise you not to consult the hotel because their offer is far too competitive, I think you should.
Staff were mostly friendly, facilities were good On arrival they had no record of my booking, I had to wait almost 30 minutes to check in, they should solve their administrative problems in their own time, I had just come off a flight was tired and hot, I did not need to stand in reception when they solved their internal admin problems.
The swimming pool just near the Nile
Good all round facsilities Waiters attentive if female!!
Nice swimming pools, great breakfast buffet, and the hotel is in a fantastic location adjacent to the Nile. Meal prices in the hotel are way too high for Egypt, as is the charge for use of the internet. The internet cafe outside the hotel entrance charges 15 Egyptian pounds per hour compared with the Sheraton's 80 pounds per hour.
Location Old premises, extremely dirty facilities,
the location was amazing, the room was lovely, the garden was nice, the lobby and the lounge the food was not good at all, neither in the room or in any of the resturants. the staff was not qualified nor experienced. when we checked in they could not locate our booking!!
Komfortable senge, vi valgte et værelse mod haven, som var dejligt støjfrit. Pool-området var afslappende. Morgenbuffet'en var ok, men i et land som Egypten, hvor de har masser af billige appelsiner, var det et chock at få dårlig, kunstig appensinjuice til morgenmad.
Very good location in town
The Hotel is well maintained and cleaned. Nice to spent the Holiday and having Good caring staff and a well maintained resturant. The Hotel is a four story building with out an Elevator. If there is a Lift its more valuble specially for elders.
The roof top terrace views and the restaurant food really make the hotel. Without them the place would not be the same. The location is great too.
we organised a pick up didnt happen although admitly there was confusion on dates by the hotel... there was teatowels for towels, our pillow didnt come with a pillow case and the sheets didnt cover the beds.... other than that the place was clean, had fantastic view from the roof top, the breakfasts were average however i didnt manage to get a good breakfast the whole time i was egypt so i guess it increases it to fair. i would only recommend this hotel to the backpacker as it is good price and good location.
Excellent staff, they change the room when I complained. Good breakfast. Also kept my luggage after I checked out. No shower space and curtain, you have to stand over the toilet to get shower. No elevator.
Having lived in Egypt for 4 years I believe the Hilton Luxor is the best hotel in Egypt without a doubt, for us it was just perfect. Location is slightly out of Luxor which again is great for a quiet time, The hotel does provide hourly luxor city shuttle buses. Breakfast and other meals were very good. The decor and staff are very welcoming, the swimming-pool is fantastic very relaxing. We will return No complaints what so ever
Excellent views, sunsets, location ideal for airport and sights. Hotel restaurants very nice in particular Asian restaurant was excellent. Staff very helpful - not one complaint. Liked the whole thing.
Thé foot qualité was outstanding.
Sunset view was nice. our daughter wanted to swim and that was the cause of choosing this spa and resort. however, swimming pool water was too cold so we didn't enjoy swimming at al. a staff member told me heating machine was out of order. Anyway it was very uncomfortable. Hotel staffs were not so very kind. They didn't smile at all. They look reluctant to work.
110% satisfied with everything at the hotel. Beautiful, relaxing, clean and amazing service. Would recommend and would definitely stay again.
Treated very well. The views were fantastic. The whole hotel was lovely. The food and drink prices were very expensive. Not many options outside of hotel to eat and drink.
Visit temples and tombs Would like tea and coffee facilities in the rooms - makes a big difference to relaxation
Peaceful retreat away from the madness of Luxor. Convenient shuttle bus to town, close to Luxor temple. Fantastic pool area, right next to the river.
Garden surrounded your room Bad welcoming, no Turkish coffee at room, minibar was not available at my room,
Good garden direct on the nile. The staff is so slow!!! Takes years to check in and check out, it is impossible. every time since the first time I was here!
They have an large pool and an extensive grounds right on the Nile. There are shops with a variety of products. (It seemed like a great facility for kids too.) The food in the restaurants was okay but not great. It is a bit out of the way in relation to the main areas (but they have a good shuttle service bus and boat).
Hotel layout, gardens swimming pool, was extremely good. A bit slow serice response
the ation of the hotel and the hotel them
Actually nothing. Hotel should be considered s 3* at maximum. Eventhough I have booked and pay for Superior room, we have been provided with Classic and poor room.
The hotel is located just few kilometers away from Luxor. It has nice garden and swimming pool. Me and my wife enjoined staying few days there. Probably the food can be better
Large room, friendly housekeeping staff, good Italian restaurant Reservation staff at check-in disorganised and not overly helpful
The hotel gave me a credit card form to sign on arrival - I only noticed later that it was a cash advance form, not the usual debit form, so the credit card company will start charging interest immediately, rather a sneaky trick!
Location was excellent right on the Nile - watching hot air balloons rise on the west bank in the early morning mist. Swimming Pool was good - pleasant setting The standard in the hotel restaurants was poor.The standard of cleanliness in the room was not what I would expect from a 4 star hotel - my bedsheets were grey not white and had holes in them
Ideally situated for people who want to learn about pharonic egypt
location cleaning, furniture, the pool is not warm as they said. expensive according to next hotels
The very nice suite with two balconies and view over Nile
good facilites the hotel was very dusty. when we arrived we were given the wrong room, we ordered the superior room, but was offered a smaller room. we were told that it was an error on booking.com. after complaining and 1 hour of waiting we were upgraded to room that was displayed on booking.com. not a good start to the honeymoon. so check out ur room carefully....the first day we arrived for breakfast it chaos, there was too many guests and not enough staff, no cuttlery, or plates , hygene was to a poor standard, the staff were using existing table cloths. the cuttlery that was left by previous customers was just added too, not sure if they had used the cuttlery or not.. 5 star not so sure
The staff was very friendly and the hotel was comfortable. The food in the Chinese restaurant of the hotel is not good.
We stayed in a Junior suite and it was very large and had a wonderful view of the Nile. I had emailed the hotel and asked for an early check-in. They replied by email that I could do that. When I checked-in they told me that was not possible even though I had the email from them. They were not appologitic at all and did not offer anything for this inconvenience. They wouldn't even let us eat breakfast (on them) since it was so early and we just needed a place to wait for a while.
The hotel is very good value for money and has a nice outdoor bar overlooking the Nile. The beds are incredibly hard. The room was tired looking, the bathroom very basic and it could have been cleaner. Still, we only needed a room for a few hours between disembarking from a Nile cruise and flying out of Luxor, so it suited our purposes well.