Luxor Hoteller

We wanted to have a romantic new year's eve by the nile especially that the moon was full at that night. Relaxing environment on the Nile - Landscape is ok and can be improved big deal. The hotel is trying hard to be a 5star hotel facilities wise, but speaking about 5star we speak about quality of service and not only about the availability of service. I would prefer them not to have a Zoo at all than having three or four poor animals sitting in a dirty cage. Reviews say the resort is the best; well, it might be comparing to other hotels in Egypt, but in 5star category we don't compare to average standard, we compare to perfection. Our room lacked some of the essential items in a 5star hotel (slippers, Bath robs, LCD TV, clear TV picture, etc...). The matress was torn and inside material was out. Open buffet is ok but food is not sophisticated enough for a 5star level. The new year's eve program was poor by all means including food.

Nothing we paid for 4 days and only stayed for 3. We left early. For the rate you charged it was not value for money. Nescafe for breakfast and if you wanted decent coffee you had to pay? The spa was disgraceful as even of you had a massage you had to pay for use of the sauna and steam. Massages where far too expensive. I thought the hotel was overpriced and did not deserve it's 5 star status. A real 80's package deal hotel.I have stayed in hotels all over the world and was very disappointed. No free wi fi access which is essential to businessmen. I will not stay in your hotel again. I left the hotel a day early and went to stay at the Al Moudira which was amaziung. We had free wifi access and three of us had massages and use of the hammam for 2 hours and only paid 800 egyptian pounds in total.

Location of the Hotel is excellent, it was noce to relax next to Nile river. Room was not very clean, and hotel staff were not very profesional. But it was simillar in other hotels in Egypt.

location in the city ratio quality/price

Location wise was good Yes, the thing is that I have stayed at the first floor in to a city side it was very noisy people using car horn all the time.

not much. the registration staff acted like they could have cared less. they were not very helpful. the room was dingy, carpeting along the walls especially. The Italian restaurant did not make us feel very welcomed. see above

Beautiful view of the Nile lassed as a 4 star more like a 2.5 star

The balcony overlooking the Nile and the reception staff The staff at the pool bar were a bit rude when there was a mix up over a bill.

Good location (next to Nile river). Room in good condition. Good garden and swimming pool.

Great pool, good location, decent buffet, nice Reception

Location Old premises, extremely dirty facilities,

we organised a pick up didnt happen although admitly there was confusion on dates by the hotel... there was teatowels for towels, our pillow didnt come with a pillow case and the sheets didnt cover the beds.... other than that the place was clean, had fantastic view from the roof top, the breakfasts were average however i didnt manage to get a good breakfast the whole time i was egypt so i guess it increases it to fair. i would only recommend this hotel to the backpacker as it is good price and good location.

The roof top terrace views and the restaurant food really make the hotel. Without them the place would not be the same. The location is great too.

Sunset view was nice. our daughter wanted to swim and that was the cause of choosing this spa and resort. however, swimming pool water was too cold so we didn't enjoy swimming at al. a staff member told me heating machine was out of order. Anyway it was very uncomfortable. Hotel staffs were not so very kind. They didn't smile at all. They look reluctant to work.

Visit temples and tombs Would like tea and coffee facilities in the rooms - makes a big difference to relaxation

Actually nothing. Hotel should be considered s 3* at maximum. Eventhough I have booked and pay for Superior room, we have been provided with Classic and poor room.

Garden surrounded your room Bad welcoming, no Turkish coffee at room, minibar was not available at my room,

We stayed in a Junior suite and it was very large and had a wonderful view of the Nile. I had emailed the hotel and asked for an early check-in. They replied by email that I could do that. When I checked-in they told me that was not possible even though I had the email from them. They were not appologitic at all and did not offer anything for this inconvenience. They wouldn't even let us eat breakfast (on them) since it was so early and we just needed a place to wait for a while.

The very nice suite with two balconies and view over Nile

The hotel is very good value for money and has a nice outdoor bar overlooking the Nile. The beds are incredibly hard. The room was tired looking, the bathroom very basic and it could have been cleaner. Still, we only needed a room for a few hours between disembarking from a Nile cruise and flying out of Luxor, so it suited our purposes well.

Ideally situated for people who want to learn about pharonic egypt

Large room, friendly housekeeping staff, good Italian restaurant Reservation staff at check-in disorganised and not overly helpful

The staff was very friendly and the hotel was comfortable. The food in the Chinese restaurant of the hotel is not good.

Location was excellent right on the Nile - watching hot air balloons rise on the west bank in the early morning mist. Swimming Pool was good - pleasant setting The standard in the hotel restaurants was poor.The standard of cleanliness in the room was not what I would expect from a 4 star hotel - my bedsheets were grey not white and had holes in them