First three days in one b/room apart.was very good & without fault. The second part of our stay was in studio apart.Not quite as good.Found a few niggles when we transfered.Main fault being access to the wardrobe facilities & not enough space for two persons clothing.Shower tended to flood the floor.On several occasions items were omitted when the cleaning staff had been.These were soon replaced on request.The airconditioning came on by itself on several occasions through the night,waking us up.
Good location! Cleaning of rooms was not perfect, obtaining beach towles was difficult, weak coffee and watery fruit juices at breakfast
the view lack of flexibility by staff, not enough common facilities (such as gym - too small)
Beautifully finished room - amazing views - superb breakfast - great hospitality
Location of the Hotel Yes, Kids were not allowed in the indoor pool after 12 and because of that we will never go again to this hotel especially if it's winter. Kids will get bored in their room and most of them they love swimming. So it's not a suitable hotel for us with 3 kids. It's a pity. Besides the room was much smaller than the one we had last time we visited. We were 4 people in a small room.
The Serene Room with Bedroom and a separate living room and the spectacular sea views. Fantastic lagoon pool. Dreadful car park. Not enough car parking space for a large hotel as this one.
We enjoyed the pool and beach facilities plus the evening entertainment were excellent. The bar staff were efficint and friendly and World Cup coverage again excellent. We ate at Flavours on the first evening and very dissapointed, the food was nowhere near the standard we expected, meat was dried up, consequently we did not eat at the hotel again. The poolside bar service not good, friendly kids but they were not looking for opportunities to serve. Reception on check out, the girl (a trainee) was fairly efficient but no eye contact.
Everything one can possibly imagine, staff, room, cleanliness, resort, pool area. Fabulous treat. We were billed for mini bar when we did not take. apparently they were missing to start with, but because we did not open the fridge we were not aware of this. But it wasnt a problem because they were just deducted from our bill.
Perfect! The hotel is situated in the more quiet, remote spot of Malta. Nice sandy beach, good food, friendly people.... The average age is a bit higher then normal...
one can totally relax and instantly feel on holiday. Breakfast and Spa are excellent. We got married at the hotel and the reception was fantastic - service was excellent throughout and food was superb. Please note that the room I booked was for one of the guests and I stayed in a suite for a longer period. Kids room is smally and floor looks shabby. The carpets in our suite were not cleaned once during our stay and this was quite disappointing considering it's a five star hotel. Our bathroom was cleaned while we were in and this seems quite unprofessional to me. I think there is room for improvement where housekeeping is concerned. Also staff entered our room twice (5 mins apart) when we were in.
God beliggenhed lige ned til dejlig sandstrand, nemt med busforbindelserne fra hotellet. Dejlig mad og meget imødekommende personale. Alt i alt ....super! Dresscode for mænd til middag - hvor denne "stil" ikke spejlede sig til morgenmaden både for mænd og kvinder.
Lækkert hotel. Gode værelser, god pool. Underholdning for både børn og voksne. Lækker restaurent. Kan ikke lægge tættere på den bedste badestrand på Malta. Stranden er også børnevenlig. Der er kun internet i fællesområder rundt omkring på hotellet. Ikke på værelserne. Og internettet kører ikke ret godt.
god beliggenhed, Animation samt børneaktiviteter på hotellet var maget gode. God morgenmad. mad på restourant om aften var kedelig og dårlig. Man skulle vente rigtig lang tid før maden kom. Betjening var ikke så god. Man skulle betale for bowling, selv om de skrev på regning at man får gratisbowling, hvis man spiser på hotellet. Informationer på hotellet ikke stemmer overens med de reale priser for aktiviteter. Man skal virkelig passe på, da de prøver at snyde med det og afregne til den fulde pris uden at give de lovede rabatter. Det var ikke særlig rar at opleve.
God service venligt personale og god mad Madrasser var meget brugte, og man lå ikke godt
Personalet var synligt, hjælpsomme og ikke anmasende. Gode udenomsfaciliteter. Værelset tilpas stort. Kommer helt sikkert igen.
Fin standard med rimelige priser. Flinkt personale og rent Ikke rigtigt
Personalet var virkeligt søde, og beliggenheden var fantastisk, desuden meget børnevenligt pool område. Meget positiv oplevelse. Afskærmningen mod havet var ikke særligt forsvarligt for småbørn, der var sikkerhedsmæssigt meget langt ned over rækværket, og det var meget nemt at kravle over.
Der var ikke rigtig noget positivt. Ved ankomst krævede hotellet yderliger for balkon, som ellers skulle have været inkluderet i bookingen. Ventilator virkede ikke, Air Condition virkede ikke, Køleskab virkede ikke, Ingen varm vand, ingen lys på badeværelse, dårlig behandling fra personale. Alt var slidt - bestemt ikke 4 stjerner værdig. Meget larm om aftenen.
Desværre havde hotellet ikke oplyst på deres hjemmeside, at der hver sommer på deres hotel bor rigtig rigtig mange teenagere, som er på sprogskole hele sommeren over. Hvilket betød, at de "ejede" hele hotellet, hvilket gjorde det umuligt for alle os andre "alm" charter gæster at nyde opholdet for larm til langt ud på natten! Til trods for vores mange klager til hotellet var det et helvede at dele hotel med flere skoleklasser af teenagere som ikke repekterede de andre af hotellets gæster! Og eftersom det er en lille by, hvor der absolut intet er at foretage sig, så kunne teenagerne ikke foretage sig andet end at være larmende og repektløse overfor resten af hotellets gæster.Meget uproffesionelt tacklet af hotellledelsen! Værste ferie ever!
Antal swimmingpools og udsigten fra værelserne. Syd-fløjen virkede meget nedslidt. Receptionen kunne med fordel ophænge en "vejrudsigt" til glæde for kunderne.
Dejligt hotel til brug for afslapning og oplevelser på øen. Morgenmaden på hotellet er fin - dog mangler der friske frugter. Det plejer der at være på 4 stjernede hoteller. Et minus er, at man selv skal hente kaffe ved en maskine - en kop ad gangen, hvilket giver en lang kø på så stort et hotel. Vi syntes ikke, at det klæder hotellet at opkræve gebyr for at bruge køleskabet. Dette burde være indeholdt i prisen på et 4 stjernet hotel. Et stort minus ved hotellet er bustransporten til de nærliggende byer. Hvis man ikke ønsker at spise aftensmad på hotellet skal man være obs på, at sidste bus fra Mellieha Bay kører allerede kl. ca. 21.40. Dette er alt for tidligt, når man gerne vil sidde og nyde en god middag. Taxa'er skal bestilles på en af restauranterne - vi så sjældent en taxa på gaden, som man kunne praje. Denne oplysning bør I have med under oplysninger om hotellet. Dette gør, at vi næste gang vil bo et sted, hvor man kan gå til restauranter m.m. Busserne kører ikke efter en køreplan:-((
Bortset fra, at vandtrykket var lavt, så er det et sted, jeg godt kan anbefale til andre. Det ligger centralt, der er ingen trafikstøj, og den lejlighed, vi havde, havde en god udsigt.
meget tilfredsstillende -
Air-con virkede ikke hele ugen, trods vi gjorde opmærksom derpå. Vi fik dog en vifte stillet til rådighed! Hotellet er meget "snørklet" indrettet, med mange niveau-forskelle.
vi belv behandlet rigtig godt, specielt i forbindelse med ønske om at flytte værelse. vi skulle selv tage opvasken også selv om vi lagde drikkepenge til rengøringspersonalet.
Luna Holiday Complex har en rigtig god beliggenhed, tæt på strand og by og med gode transport muligheder rundt på hele øen. Hotellets faciliteter og komfort er fin til prisen. Mange værelser har "udsigt" til andre boligblokke.
Hotellet ligger godt i forhold til restauranter og strand. Der er fremragende busforbindelser lige uden for døren.
Beliggenheden især! 300 meter fra Maltas bedste strand, og priserne er til fornuftige, så en generel positiv oplevelse! Vi så 5 kakerlakker i løbet af vores ophold, så det var lidt ulækkert, men værelset er ellers pænt rengjort.
Vores altan lå lige ved siden af pool/restaurantområdet, dette betød at der de aftener der var underholdning dernede var meget larm på vores altan! På øvrige tidspunkter af døgnet var der dog ingen gener derfra!
Venligt og engelsktalende personale overalt. 3 x rengøring var fin service. Den bestilte og betalte air-conditionering virkede ikke, og kom aldrig til det. Beliggenhed lige til trafikeret vej, så man kunne heller ikke åbne døren om natten.
Beautifully situated (fantastic view);very helpful personel; short walk to the main street i Mellieha, were shops and restaurants are situated) Breakfast rather dull. We were disturbed in three or four weekday mornings (7-8 am) by repairwork being done in the hotel.
we were unble to get 2 sperate bedrooms,as everywhere on the island at our budget .I had asked if any where to come available as we where booked in to a single and triple with sea view rooms.When we arrived we where shown to a private apartment at the side of the hotel which was saperate but had all the service and ammenities of the hotel.Very pleased with it.
I merely used the hotel as a place to sleep between sight seeing and nights out, however the staff were very friendly and helpful.
The view is excellent, staff was helpful and the pool area although small it was attractive. The hotel is small and beautiful but working as an executive housekeeper I could notice lot of things that can be done better. The hotel gives you an impression of an I don't care attitude and its a pity as you have a nice product. Elevators stainless teal never clean,floors being busy with the pool often attention is needed, reception office needs attention as its full of papers well avoid shabbiness is the whole idea. Please note I am not complaining but trying to help as I work in the same field as you Thanks
the staff kindness & the breakfast the 4% surcharge on credit card payment; beds, fornitures and curtains need to be changed, the bathroom have not a proper door and its window is nail down too.
Hotel Panorama is systematically doing overbooks (booking more rooms than Hotel Panorama has available) and sending the exceeding guests to Hotel Primera (located in a busy area, not a comparable hotel). This information has been confirmed by other people, including other guests who were in the same situation as we were. Hotel Panorama is intentionally overbooking rooms and profiting from this practice. Please do not encourage this bad business practice and do not book this hotel.
Nothing! When I arrived they could not find my reservation and told me to come back a few hours later when a manager was in. This was 10am. When I came back they told me i could not have a standard seaview room, but instead only a tiny dirty interior room with one tiny window no more than 1ft x 1ft. The room also appeared to have no a/c. I was told if i disnt like it I could leave or if I had a problem nd wanted to complain I should do so the following day when the manager returned. I was only staying one night which meant I had no recourse. I could not stay in the room offered as it was horrible. Also if I stayed I knew it would make making a claim more difficult. I complained to get a room your partner in this booking and they first offered a 30 usd discount off my next booking...totally unacceptable as I had lost my prepayment to the hotel, about 60 euro and i had to rebook a new hotel day of and that cost me more than 180euro as this is a busy season, not to mention wasting a whole day of my holiday. I use kayak all the time and have always had fine experiences, but this was a complete ripoff. And the service from getaroom was awful, they told me bed type and room type is up to hotel availability.... bed maybe i understand, but roomtype?? I booked ahead and paid more, so how can i be forced into a damp dingy room and be told no refund or discount and just deal with it. This is fraud.. they could book everyone at this rate for all i know and pull this scam on everyone...
Hotellet har fin beliggenhed. Vi satte stor pris på privat badestrand og fint poolområde. God lejlighed. Rengøringen kunne være bedre, men fint med rene håndklæder næsten hver dag.
flot udsigt fra altan.Masser af plads i lejligheden receptionen ikke behjælpelig i forhold til arrangementer udenfor hotelområdet
Dejlig pool, men for mange mennesker... God mad i pool området. Ny airkondition i værelserne. Den larmede meget og virkede dårligt.
Front Desk reception af høj standard, overblik og meget venlig betjening. Suverænt beliggende poolområde mv. tæt på. Godt hotel til prisen. Skulle der være en enkelt ting er sengene lidt slidte. Men det er absolut et luksus problem
Personalet var venligt og hjælpsomt. Elevatoren stank af fisk, gangene beskidte, kun wifi i fællesrum, slidte værelser, når man bestiller et dobbeltværelse forventer man en dobbeltseng og ikke to enkeltsenge.
Fantastisk service (reception), virkelig imponerende rengøring - dejlig indendørs pool/jacucci. Imødekommende personale hele vejen rundt - den bedste service jeg har oplevet på mine mange rejser. Soreda Hotel ville vinde meget ved at gøre mere ud af restauranten, som mest af alt minder om en kantine. Maden er middelmådig - vi valgte at spise ude. Til gengæld får men en gratis middag, så kan man jo selv vurdere om det er det værd.
airkondition og rengøring var OK man bør reparere det der er gået i stykker (liggestole, sofaer o.s.v.) prøv at købe frisk frugt til morgenbuffeten og servér rigtig juice, rigtige pølser og bacon. Ost ville også være rart. Ligeledes the som har et navn og et orindeelsessted.
God service.Personalet var meget flinke,og behjælpelig. Morgenmaden var i top.
Godt personale, godt hotel Hårde senge, benyt ligge underlag som kan vaskes
Pool på taget og masser af solsenge. Venlig rengøringsdame. Resturant forholdene var super, med en fantastisk service - ikke noget med at vente en time på maden og derefter vente en time på at betale - hurtigt og venligt. Personalet i receptionenom natten var inkompetent - men måske jeg bare var uheldig. Tror ikke det er et 4**** hotel under danske forhold, men forholdene var fint for mig.
Hotellet er som flere skriver ikke et 4 stjernet hotel, men snarere 3 stjernet. Det betyder dog ikke at hotellet er et dårligt hotel. Vi syntes det var et ok hotel pænt og rent og svarede til priden.
it´s located in a quiet area the juice in the morning at breakfast was horrible; on the internet site it says they have laundry facilities, however there is no washing machine in the hotel; for the first 2 days I had to stay in a room without air condition and right next to a power generator (noise); there seemed to be a lack of communication between the staff; the swimming pool could be cleaner
The hotel did not reflect its 4 star rating.
Rooms were nice and clean and towels changed every day, hotel was quiet, breakfast was generous, pool was lovely. mostly elderly couples staying here, not a very happening location for twenty somethings!
This hotel is a good bet in the St paul's bay area, friendly helpful staff, decent pool, and near to the main bugibba bus station which is great for getting a room. Management responded to my special request via booking.com for a sea view room v quickly, and the view was good. Recommended for the price.
Breakfast like a *** hotel
Very friendly and helpful stuff, good location, sea-view from the room (requested this into my booking). Many old people, but also a long of young couples. Excellent value for it's price, really enjoyed my stay! No fridge in the room.
The hotel was kept beautifully clean in particular the bedrooms and the dining room Tthe beds were not very comfortable
The red illuminated clock could not be switched off.
Rich breakfast, large rooms, friendly staff
- It should be allowed tu use the fridge wthout any additional fee or key. Shutting down the ventilator in the bathroom was impossible.
Excellent value for money. Staff very helpful.
i liked my stay because i was left to do my own thing i could come an go when i pleased
DUring booking, we requested a room away from lifts, but we were allocated a room rigt next to the lift.
Room was ok shower too cold or too hot, no possible to take a prober shower
the price on sunday I had lunch at the restaurant, it was a buffet, they charged 14,00 euro. Poor choice of food, the meat I couldn`t even eat, it was so hard that i doubt was beef, should be horse meat...the desserts had no taste, I ate pasta with see food sauce, very grease...My advice is do not go to the restaurant buffet.
Reception desk operated well. Beds were not comfortable--too old in the room we were in. TV reception poor though weather was bad
To be honest, I was very disappointed and I didn't really like anything about the hotel, except from the nice swimming pool which was fantastic. I don't understand how this hotel is classified as a 4-star hotel. It was low value for money and the hotel was far away from everything. The comfort was very modest for a 4-star hotel. I regret that I booked this hotel.
the price (but only because we pay 50% discount, booking thourgh Booking.com otherwise it is too expensive) Old rooms, not so clean! Breakast never changed in one week! It is 4 stars only in the paper, it is more a 2 stars!
pool was nice over pay for a small room.
Being part of the KEB evangelical church via Pastor Edwin Caruana team I once again enjoyed my stay. I did book an extra night because of the vocanic ash distruptions and a cancelled flight. I did not use the room and was informed by the duty manager that you might refund the cost of the room as I booked paid and then because air malta might have had a flight did not use the room. I await your decision on a refund thank you. I left the receipt with reception who were going to leave a note explaining my situation,. thank you.My UK address is 69/3 bachelor lane horsforth leeds ls185nf UK
the most thing i liked about the hotel is its location which is close to the cafes and the shoping area the size of the room,it is very small.the AC was not cooling
Central location and friendly staff. The rooms are in need of redecoration. On the second day the lift did not work.
Good price, value for money. A/c was a blessing after walking around in heat all day. Location was good, close to busses and tours, shopping/eating. Tv didn't work well.
Location is really very good. I don´t know how other people and their experiences, but this is NOT 4star rated hotel...
The location was okay and the view from the rooftop was nice. The hotel is not clean at all and you have to pay for every service, in the offer I booked the wifi was for free but when we arrived there we had to pay for the wifi. Also we ordered a plate and a fork for the room and we had to pay 2 euros for that! It was really not a nice experience at all.
The staff was really kind none
Hotel was located in tourist area. Nice resturants nearby. Hotel breakfast was good and inexpensive. A bit noisey in the mornings (believe some renovation work was underway). Air conditioning inside room was weak.
poor air-con, this has been an issue for the past three years!
Well located and excellent value for off season rate Could do with a refurb - listed as 4 star in reality 3 star
Lobby Late night noise - and wake up call did not come as requested.
Nothing about the Hotel. Maybe the location Dirty room. Smell of smoke from cigaretts all the time. Aircon not working. The room looked nothing like the pictures. Smelly beds. I stayed in a lot of hotels around the world. And this for sure cant be a 4 star hotel maybe 2star. I booked a 4 star hotel with booking.com two weeks ago in Valencia that was exellent.