Montego Bay Hoteller

The place very wonderful overall, the staff are super n fun! The service given is beautiful, yet at times scripted in their response, but seeing new faces continuely may get old! At times the buffet line was lacking... But understandable! The lack of the finer wines n liquor was sad, I would have paid for the higher quality of spirits if offered! The hassle to extend my stay by two days was a hassle at the front desk, yet online was easy to do, seemed odd. Free shuttle services to the airport would be nice for overall care of your customers

This was our second vacation at the Hilton Rose Hall and we were pleasantly surprised to see all the improvements to the facilities. Within the last 6 months they added new balconies to all the rooms, a new beachside restaurant, approximately half mile of additional beach, and appear extending 100 feet into the ocean with a beautiful view of the hotel. Our first trip was with our two children but we decided to return alone for our second trip. Due to the recent expansion, the resort never appeared to be crowded. Since most of the families stayed close to v lazy river pool, the other pool always seemed very quiet and relaxing. We even had a chance to speak to the manager within the next year or two. Can't wait to return with my children.

I loved the location , the view and the staff were very friendly. The food and drinks were excellent. I didn't like how close the rooms were to each other. Every night my boyfriend and I heard Baby crying all night. Also I would have like to seen more tours available.

Fantastic services staff and the food and entertainment was excellent. Saff, food, service

The staff was friendly and accommodating. The rooms were clean and comfortable and housekeeping was great. The beach on the east side of the resort doesn't have as many kids, which was a plus since we were a couple only. Not enough food options. The buffet restaurant was ok for breakfast, but not for dinner. Very odd combinations of food. They need at least another restaurant for more variation. The beach is not huge and the sand is really odd. It's very firm and the beach has a lot of seaweed, which is not the hotel's problem, just a data point.

Hot tub with falls was quite interesting There was no freezer in mini fridge. Ackee and saltfish should be available for breakfast daily

The staff was very helpful and tried to do whatever you asked. The a la carte restuarants need improvement. The service was slow and they are only partial a la carte. The Japanese restuarant rushed our group out before we could get dessert.

This resort certainly fits the criteria of 'paradise'. I found it to be just as beautiful in real life as any picture would have made it seem. Both the architecture and landscaping are a sight to see as well as the layout of the pool and restaurants. Most of the staff, as expected, were kind, helpful, and sincerely friendly/hospitable. The service was excellent, which was a relief, because you certainly pay for it! However, for the type of food selection, music, and entertainment that are offered, the price is very reasonable. We stayed at the Beach resort, the most economical resort of the three, with a 3 month old baby, and the setting of the hotel was conducive to our needs as well as the needs of our baby. Everyone made us feel right at home. I truly recommend anyone and everyone to visit Iberostar Resort for an experience that you will never forget nor regret!!!!

My husband and I visited Iberostar Rose Hall Suites for a friend's wedding. We had a great time. The resort is beautiful. It is very clean and the rooms are very nice. The balcony is a nice size and we had a beautiful view of the pool and ocean. The food was ok. The Cajun restaurant was good. The buffet was good if you go during the first few hours but if you go towards the last hour there is hardly any food left and whatever is left tastes like its been sitting out all day. The beach is beautiful and very clean. The resort offers free snorkeling, catamarans and kayaking. I missed my children very much but there is free wifi in the lobby so I was able to Skype with them from my iPad everyday.

My husband and I stayed at the Rose Hall Suites April 25- May 1, 2012. We have been to Cancun several times, and other parts of Mexico. This was by far our favorite trip!! Other than 1 flight delay and a little bit of rain- we had NO PROBLEMS at all. The resort was excellent, beautiful grounds, great food, great people, the beach was beautiful. We had a great time and really enjoyed every minute of our vacation. We will definitely go back!! Take advantage of the free snorkeling at the resort- we went every day and saw a TON of fish, lobsters, rays, crabs, etc. The free snorkeling gear is only good for an hour a day :(- we would have gone for much longer, if available, but next time we will take our own. We reserved the shuttle for the hotel from the airport before our departure and it all ran smoothly, and very affordable! We had a great time and I would recommend this resort to anyone.

This all inclusive vacation package was by far the best trip ever. The booking was very easy to do over the internet and all we had to do was pack and wait till departure day. After a great flight it was refreshing to find the hotel was only a short distance from the airport and with the expidated check in we were relaxing and on the beach in no time. Our room left nothing to be desired: well appointed, clean, very comfortable bed and pillows, stocked mini bar with an awesome ocean view. By the second day we already knew we were headed for putting on a few extra pounds due to fact that the food was wonderful. Aside from the nightly filet mignon and lobster I enjoyed the selection of local fare which was unique and quite tasty. The staff was so accomodating, always smiling and asking if we were enjoying ourselves or needed anything. We would book this same vacation again and are already planning it.

Loved staying at the Iberostar. The staff was super nice, the rooms were fairly large and very clean, food was good, there was a lot of entertainment and things to do. Our brother in law went to Montevideo Bay last summer and stayed at the Sandles and paid a lot more than we did for the same ammenities and same star rating. We can't wait to go back!!

Lots of water activities at the hotel, great beach. The buffet was amazing in its variety - lots of fresh fruits, fruit drinks, great vegetable dishes, seafood and desserts. Enjoyed the beach, pool and pool bar. Make your dinner reservations the day you arrive as there always seemed to be people waiting to make theirs. The good news is that they spend lots of time helping you, the bad news is when you are waiting to make yours! Not sure why this takes so long? The beach and pool had plenty of chairs. Watched several weddings on the beach. Water was clear and calm - enjoyed seeing 2 rays in the water which I think is not too common. No peddlers on the beach which I appreciated. The staff were friendly and helpful; however, there was often a wait to talk to someone at the front desk. Was told they would get with me in about 5 minutes to check in; meanwhile, others kept walking up with questions - took a lot longer for them to get me checked in. Need to be patient in Jamaica! Wish they ...

beautifull hotel, pleasant staff would definately go back

The manager Ms. Maxwell is the best. If there was an issue, she personally address it ito your satisfaction.. It took some time before our rooms were ready. However, the manager took care of the issue. We were 200 percent satisfied and the entire stay was

The name of the hotel was Sunset Beach Resort and Water Spa and not the name aforementioned The staff and workers were polite, the meals good, scenery exellent. The rooms clean, the entire hotel and ground properly kept. Safety was paramount and those made the stay enjoyable.

Spa

There were not enough fitness classes

The staff was great and the food was amazing. The location to the airport can't be beat. The wifi and air conditioning could do with an overhaul, but those were the only main concerns I had.

The opportunity to cook my own meals. Fiod is very expensive in the heart of mobay soo cooking make it cheaper and easier.Secondly , you have acess to both roads making travelling a breeze. The bell guy Chris is awesome. Make you want to returned. He gives 100%hospitality . House keeping, she was very lazy.

The hotel was contemporary and clean. The staff was welcoming and hospitable. The hotel food and drinks were delicious. The room was comfortable and spacious. Affordable hotel with flat screen television. The cleaning staff was efficient and friendly. The information desk was accommodating. The welcome drink was very tasty. The signature hotel alcoholic drink was really good. The hotel location was convenient. I did not mind the busy streets; eventually, the noise level came down. The AC took some time to kick in. Sometimes the water took a while to get hot. Doctor's Cave beach cost $5 to enter and was too strict/rude on hours; wish it stayed open later especially for the hotel guest.

Good value for money Very friendly and helpful staff Great location Ideal for a budget traveller No room dining service. I stayed in a junior suite which was clean and spacious. Bathroom needs a facelift Wifi is very slow!! Room furniture needs updating