Muskegon Hoteller

Had to take kids to emergency room at 2am for chemicle burns from the pool

Relatively cheaper price but if I had to spend more than the 7hrs I was there, I would have opted to pay 10-20 more for a cleaner place. Staff was the usual "I hate my job" attitude but checked me in in a timely fashion. I rented a non-smoking room but there was a faint smell of cigarettes right when I walked in. I thought maybe it was coming from somewhere else but I found what was an obvious cigarette burn on the comforter. I even took a few pictures of it. Too tired to complain as I arrived around midnight, I just slept on the other side of the bed. Bathroom smelled like urine, was not pleasant so I just skipped a shower altogether.

Nothing All towels were stained, bed sheets dirty as well as the shower. Smelled of cigarettes and there were spiders an bugs everywhere. Disgusting never again, wasted my money .. Almost bought another hotel.

Room was quiet. It was run down. Pretty expensive for what we received.

Beds were soft Paper thin walls. Showers not working!?! Staff couldn’t care less. Three star price for a one star hotel.

The staff acknowledged a poorly cleaned room and refunded money. The sheets appeared to be fresh. The feel around the hotel is not very safe. Kids were running around unattended at night. Someone was talking to my wife in the parking lot appearing intoxicated. There was no prepared food for breakfast. Caution tape where landscaping should be, a boarded window. I understand that certain hotels may be in this kind of condition (from economics, supply, demand, price), but I thought I was paying for something better. Wished I would have read the reviews better.

Staff were nice an welcomed us and worked with us with are check in time. We arrived early. I live in Muskegon but I have family that come in all the time an we have been trying to find a motel for them to stay at. Wish it could be this one. Thought after motel was redone would be great place. But with children running around both times we stayed not sure if place for us . All entrances need to be shovled and salted my girlfrienf slipped an fell .Plus ciggrette butts need cleaned from all entrances was descusted. Children running around an staff allowing it to happen at all hours of the night. Tubs need to drain properly. An floors need to be cleaned.

Inside room was fine. Pillows were uncomfortable. Outside room looked run down and filthy.

Nothing Really Rooms are Very Small walls were paper thin, I could hear the ppl next door one bed came with no pillows on it, curtains were falling down to the window. bathroom was Horrible. Toilet seat was cracked inside the toilet it looked as though no one cleaned it in months, Tub drain was broken and pieces were left on the tub. Carpet was very dirty,

The room where we were was comfortable enough for the price we paid and also considering we were there only on night, it was not bad at all. We did not have any expectations to start with in this place and were looking for a place to just sleep for the night. Needs a better breakfast room and variety. Staff is not friendly.

They brought in some great coffee from a local place. Location was okay. It was gross (very dirty), bed was uncomfortable, no curtain, no phone in our room, gave our room to someone else after we were already checked in, (they resolved the issue, but it took a while, they acted like it was no bid deal), Elevator didn't really work, Ice makers were broke or non-existent, Stairs had trash in them, TV didn't really work, Shower sprayed water everywhere. Overall it wasn't a great stay and we won't go back.

Friendly staff, clean facilities (were the carpets just cleaned, as they seemed damp?), reasonably convenient location. Expensive. We have stayed in much larger cities in a suite with a full kitchen and excellent buffet breakfast, pool, and exercise facility for less money. We had questions regarding our bill as we left and there was a "sub" from another hotel at the desk who could not answer any questions.