Vil du indstille som din standardvaluta eller kun for dette besøg?
The hotel is beautiful and has lots of ammenities. Way too many kids unsupervised. Kids throwing shows off balconies and jumping in and out of the hot tub.
Parlor room does not include a bed. Just a pull out couch. Shower temps tyre was either freezing or scalding. The smell of whatever cleaner they use was overwhelming. Also charge a $20 mandatory resort fee.
We had excellent service in one of the restaurants. Also, the Christmas decorations were beautiful. It was raining and you couldn't pull up to the overhead shelter to unload your car. They made you park (an obscene $24.00 per day to park) and unload your car and walk to the entrance. They had shut down one of the check in stations just before we arrived, consequently we were probably 50th in line to check in. We arrived around 5:30 p.m. The line was even longer an hour later. Directions to our room (the place is huge) were very confusing and the elevator to our room was out of order. We took the stairs. Also, one of the escalators was out of order as well. Only two pillows per bed. We stayed at a Holiday Inn Express the next night. Four pillows per bed. Smaller room but more comfortable and much less expensive. Will not go back.
I did like the beauty of the place. Too overpriced for the hotel. The price is ridiculous. Will not be staying here again. I will get a much nicer hotel for the money the next visit to Nashville. Everything is so spread out and I did not get a chance to even walk to the Grand Ole Opry. Room service for 2 people was around $80. I had men's beard clippings in the bathroom. I have stayed in better resort hotels. This 2 day stay cost over $1000!!! Not at all worth the cost.
After staying a night in a room without a tub, they were willing to switch rooms for us to a room with a tub. The first king room we stayed in didn't have a tub or a microwave. The shower had the hair from whoever stayed there last on the floor which was disgusting. The night before we stayed at a comfort inn for more than half the price to save money and that room was actually much nicer than the Gaylord. Wish I would've just saved the money and stayed at the comfort inn and driven in to the Gaylord to walk around it for a couple hours. Also having to paying $26 a night in parking per vehicle is ridiculous and another way they squeeze you for every fume they can.
The place was amazing eye candy. The gardens and water features are so beautiful. We had a great time walking around throughout the place. The headboard on one of the beds had a few places where the vinyl had peeled off. There was no liner for our ice bucket and underneath the bucket was a hair tie, which leads me to think, the room wasn't cleaned properly. Also didn't like the hidden servic fees tagged on to our bill which where explained as, "that pays for the complimentary wifi, 2 bottled water" and what would seem to be our privilege of walking around and looking at the hotel.
People are nice The room was tiny for the price Poor directions and signage
Setting, and scenario was very soothing. Ample check in staff so lines moved fairly fast Overpriced rate of hotel + all eating establishments within. MIght as well join up with Disney on pricing models. Resort fee was add-on that doesn't rate for the 2 bottles of water on day one, and internet service hookup. $40 for 2 days, plus I guess holding our bags for 3 hours pre-airport run. Uber your ride to Airport you'll save 100% of their shuttle.
Lots of amenities but all prices were raised to an extreme also had reserved a king bedroom many months prior and was told on arrival that they were all booked suddenly so had to spend and extra 110 each night for an upgraded room
The room was nice, clean and comfortable. It was nice to walk around all the property and see all the plants, flowers and shops. We enjoyed the outdoor swimming pool in the evenings. Staff was friendly and helpful. We did not like that we had to walk so far to get to our room. We parked in self park. There was not anywhere close to drive up our car and unload. We had to bring our luggage from the parking lot to our room which was a very long walk. Every time we left, we had that long walk to our car and then back to the room. I would have been lost and not able to find my way most of the time if my husband, who has a great since of direction, had not been with me.
Was not as "fancy" as I thought it would be for the price & compared to the photos.
good moring free breakfast kept spraying room deodorizer in room..asked desk to tell house keeping not to use spray in room...poor results..still used spray..on third nite night clerk moved us up stairs to a room that was not sprayed.. I believe that room deodorizer was to cover up the smell of bug killer..did see roach on T.V. cabinet
The location was nice close to where I needed to be. There was at least one nice staff member I seen while I was there always had a smile on her face very friendly. I believe she worked the night shift. The floor was filthy turned the bottoms of my feet black the shower area had a stuffy mildew smell. The pool hours could of been longer. The room was dark and the a/c didn't cool the room down much.
Breakfast bar in morning was great, rooms were nice. There was very loud noise coming from above our rooms (even could hear in hallway) that couldn't sleep through, but when told front desk was very dismissive saying was highway traffic. No, it was the plumbing from above us we figured out because every time someone above would flush the pipes went crazy. So no sleep for us =( Also our fridge didn't work.
I like that snacks were served in the evening as well as breakfast, the food was good I liked having a small living room in the king bed suite, worked out well to have friends who were staying up the hall hang out in our room clean rooms, liked the lay outs of the king bed suites black out curtains could have been better (able to close all the way) freeway traffic was sort of noisey
great customer service, very clean and in a very good location for our needs
Breakfast buffet was awesome Rooms need improvement
The staff was awesome, they were as nice and helpful as possible. It could be cleaner, (disguised with dark colors and decorations).
Friendly staff and loved the weekday happy hour!
The hotel staff was very friendly and the location was very convenient to the highway. The breakfast was very good each morning and the price point was excellent! A great deal!! Although it looked like some updating and surface remodeling has been done there were some rusty spots near the ac and in the bathroom it from humidity or condensation.
Close to airport. Hotel located in cell phone dead zone. Wifi was weak on the back side of hotel. No help from staff. No restaurants nearby for food.
Comfortable bed excellent full breakfast minor technical and maintenance problems noted no DVD player
I have never stayed at a filthier place in my life. It turns out that they gave me a room that had not been turned over from the last guest. Yes, I slept in a bed with sheets from the last guest! When they found out about this it took them 4 hours to clean the room. STAY A WAY FROM THIS PLACE AT ALL COSTS! Absolutely nothing. The conference I had to attend. But the hotel had nothing to do with that!
Check in and check out was nice and easy. Most of cleaning staff did not speak English. Had a hornets nest outside the balcony, very unpleasant. Bathroom could of been cleaner. No continental breakfast.
The rooms where clean, staff was very friendly will most definitely be staying again. The pillows was great and fluffy but once you head hit them it went flat.
The lobby The dirty carpet. The garbage left in the nightstand from a previous guest. The location. The staff.
quiet, upscale nothing
Looks lovely on the outside, beds comfortable. Brought us a refrigerator upon request. Carpet in hallways worn out.
Clean, wide open rooms with comfy beds and the balcony is cool too No complaints
We only stayed one night but we enjoyed our stay immensely. The bed was huge and comfortable. The room was clean and bug free. The indoor pool and hot tub were both clean and not super busy while we were there. The facility is beautiful. Highly recommend! No continental breakfast but there is breakfast available for purchase (no review on the food, as we are elsewhere).
The staff was wonderful! The lobby restaurant and bar were great! The bed was very comfortable as well.
Liked how it is always quiet and the location to airport is the big reason we like it. Only major complaint was the bed was shot. Felt like the middle had fallen out but if that was the worst then I'll survive :)
Little disappointed that there is no complimentary breakfast.
The staff, the quiet, the cleanliness. However a new employee, I believe, forgot to call me for my requested wake up.
Proximity to downtown and attractions Hotel is a bit worn out
Location to Broadway, in-house Starbucks and bar. The windows were leaking because they were poorly sealed which leaked condensation and the wall paint was peeling because of the moisture. The room smelled like a locker room because of the mold growth. We paid to be close to Broadway but I expected the room wouldn't smell like a locker room and have black mold. Thank god we didn't have to spend much time in the room. If we didn't have the mold and the stench, stay would have been great.
Great spot. Close to everything. Clean, comfortable room, nice lounge! Friendly staff.
No Cribs were available during our one night stay unfortunately.
I appreciated the staff. I checked in the weekend of the Women's Final Four. It was extremely busy. But the front desk was exceptionally helpful and professional. They worked hard to accommodate a change in my room selection, when it did not appear to be a possibility as they were fully booked. Within 30 minutes of check-in they had taken care of my request. I really appreciated their "going the extra mile" to make our stay special. I also really liked the location. We parked the car and walked over downtown. The capitol is a few blocks away and the Davidson County Courthouse. These areas offer lots of green space. We would definitely stay here again.
location, location, location great staff starbucks in the hotel parking is a bit high
We loved the quick easy check in and the complimentary breakfast buffet! Omelets were made to order and delivered to our table, and the wait staff couldn't be nicer! They even asked if we were finished eating before breaking down the buffet...for those of us with sleepy teenagers this was a real plus! We picked this hotel because it was located downtown and we like to be in walking distance of tourist attractions when we travel. Location was good, but be aware that this hotel is located up the hill from the downtown area...and it's a pretty steep hill! For women wearing heels it can be a bit of a challenge!
Very nice accomodations... walking distance to all the activities on broadway street... restaurants, pubs, tourist shops and nightlife! We checked in hours before the blizzard hit and the highways shut down... Hotel staff was very limited, but did their very best to accomodate our every need. The lounge is adequate... a limited but very good menu. And live music at night. Clean room and friendly staff... whats not to like???
Nice room, clean, cookies, and nice staff. Parking was extremely expensive. Also, this should be noted in your booking as it is an added expense.
I was woke up shortly after 5am by the construction crew banging with sirens and screaming. It was horrible. The hotel said they didn't know ahead of time a complete lie the building next door has been being built for over a year i found out. The wake up call (not that i got any sleep) was a half hour earlier than requested. Room service was horrible the food was not good and it took over an hour (nearly an hour and a half) to get a club sandwich. The delivery girl pandered for a tip suggesting there was no tip already included and telling me how people weren't answering the door when she was trying to deliver food. I tipped her only to find out room service charges 21% tip built into the bill plus a delivery fee of $2.50 on top of that. The room had a barely working toilet, some of the lights did not work, the fridge had no adjustment and would freeze everything solid, the fan in the bathroom was, also not working. Valet parking guys were great very friendly and professional. $35 per day is awfully high for valet at a hotel that has no parking at all to accommodate their guests except the valet option or you can go drive around downtown and find a public lot. I stayed in a suite that i paid extra for. I would highly recommend this valet service but i wouldn't stay at this hotel until the construction next door is finished at the vet least. I will not stay here again.
Location Booked a king room, but when we checked in they gave us a room with two double beds. I had the reservation confirmation that showed a king room, but they said they had no king beds available. They did not offer to give us a discount, but "upgraded" us to a double room that had two bottles of water, a candy bar, bag of chip, bag of snack mix and two drink vouchers.
The room was great and beautiful. Old location to the Nashville night life The two staff members who "greeted" me were ridiculous. It was a man and woman at the front who were eye rolling at guests, being short and sighing at requests. Coming from a hospitality background it blew my mind. However I believe I saw the manager the next morning in the breakfast area and he was very nice and attentive to his guests.
a dirty wash cloth was hanging in the shower staff was notified upon check out.
staff was very helpful
Location Our online checkin was fine. But we requested one bed on high floor. Placed in a room with double beds and 4th floor. There were no pictures on wall, dresser had 2 drawers that you could see in( open), no couch or chairs, no bedspread, mattress was lumpy and slanted downward toward headboard, and room was cold when we arrived. We asked about this, desk clerk said they were renovating. We were not aware of this and could not cancel reservation. We were ready to leave and lose our money. Will never stay here again or recommend this hotel.
When requested to have two pair of slacks cleaned, the staff mentioned they were forced to offer cleaning by the Best Western hotel chain, but they had to add $50.00 to each item, due to incoinvienece. Why offer it in the first place.
Generally, it was comfortable, convenient and moderately priced. Breakfast was OK. The staff that was supposed to clean the room etc, did not do so 3X and once they started knocking on the door at 8:30 am to clean the room. They apparently don't understand that the hanging card on the door has 2 sides which tell them whether to clean the room or if the guest wants privacy. Desk staff said they did not clean rooms July 4 because staff "worked 1/2 day on the 4th."I tried calling the front desk on 3 different days. They never answered the phone.
Close to Opry mill mall, grand ole Opry and all Nashville attractions
I went up on business, was very surprised on the cleanliness of the hotel, as well as ease of access to the interstate and closeness to the grand ole opry it was very pleasant overall experience. The shuttle to downtown only takes cash and its $10 a person. It would be nice if they included the shuttle in the hotel stay.
Very convenient, nice breakfast, room in good condition.
How close it was located to Opry Mills mall. Very Clean TV was a very nice 46" LCD LG Breakfast was mediocre Fitness center was really small
Hotel was clean, fresh, with good space in the suites. Breakfast was okay, not excellent. Wi-fi was a little slower than I expected. But overall we were pleased with the stay
The room was nice, it had plenty of power outlets, a nice TV, a safe for your valuables, good water pressure, and the room was very clean. From day 1 I had to deal with noises from renovations going on right outside my door. This was slightly annoying but I could have looked past it were it not for the other issues that occurred the same weekend of my trip. The second day the water heaters all broke and I couldn't get hot water in my room until past noon. The third day the power went out for half of the morning. Overall a very frustrating stay.
the location the price for the room
Nicely decorated. Great views! Staff were very nice! This hotel was very nice except for the fact that our room was connected to the room next door and we could hear everything that was said/going on in the room next door. This definitely made us paranoid that they could also hear us. Very frustrating.
very little - it was safe no free wifi in room, inconvenient, no 24 x 7 room service, expensive for what it was.
Beautiful remodel... Lobby and public areas were gorgeous. The room was very cute too Room was a little small, and elevators were slow
Great location. Staff was very professional and friendly. Went out of their way to make our accommodations perfect.
booked for the distance to downtown Nashville, so very walkable, very safe; however, had we realized that the CMA had just occurred two days earlier, we probably would have booked earlier than we did and been able to find something more affordable and just as convenient. given that we were already paying $350 for just 2 double beds, there was a $15 charge for internet service and $28 for parking (or $32 for valet parking). We parked at an outdoor lot just down the street and so saved $8 a day; the room was not very spacious and just had one chair to sit in other than the two double beds.
we liked it because we could walk downtown nashville and have a good time and we got a taxi back.. there was nothing we didnt like...
The hotel recently underwent a 25 million dollar renovation and it was impressive! The rooms were spacious and nicely decorated. The bed was super comfy and we had a great view of the city! With such a massive renovation, I would expect fabulous bathrooms. And they were not. At all. The worst part of our stay was having to pay $30 to park our car on top of the $240 we paid for the room. That alone is enough to make me hose another hotel next time I stay in downtown Nashville!
The location was the best part of the stay for us. The staff was not very friendly and we were constantly having to ask housekeeping to bring things to our room that they forgot to leave. We also felt the cost was pretty hight compared to other hotels in the same vicinity.
The new interior decor Staff seemed clueless, didn't know the breakfast place in the hotel wasn't open.
Great location, great view of downtown, very nice facilities I reserved a deluxe suite according to the pictures online. The room was not near luxurious as the pictures, especially the bathroom.
Great location for visiting the Ryman and very clean and well run. Will visit again when returning to Nashville for pleasure.
Liked having a kitchen and small living room We were harassed about going to a timeshare meeting. She would hardly take no for an answer. They called the room everyday trying to get us to go even though we said we were not interested. If it wasn't for the push on the timeshare liked the facilities.
Would like to stay again
This guest did not leave comments about this hotel.
This hotel was fantastic. Very friendly staff, lots of activities for the family, perfectly located to great attractions. The shuttle to downtown was not only convenient but so easy to use. Great place!!!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The hotel room was perfect. It had everything you needed. Loved having the washer and dryer. Very clean. Landscape was very nice. Staff was not very friendly.
The room was very spacious and it was nice to have a washer and dryer. The multiple pools and play area were also nice. The sofa bed was surprisingly comfortable. To resolve booking issues I had to go through a partner company in Singapore, that was a nightmare! Also, the 'Nashville Resort' is the same as the 'Wyndham Resort' but each has a different listing, rating and price on the website. Check in took 30 min!
This guest did not leave comments about this hotel.
Location, quiet, great bed, nice laundry in-suite. Needed a small amount of maintenance.
Everything! The employees were so nice and welcoming. I interacted with a manager that I believe, and he was so fun and made me even more excited for our stay! The only thing I could say is I tried to call twice for separate issues ans questions before we had left and left messages and no one answered or returned my call.
This guest did not leave comments about this hotel.
All the convenience of opryland hotel at 2/3the price. Fan on air conditioner clanged all nite. Not up to Marrott standards
Beds were comfortable. There was a funky smell in our room, but everything looked clean. There were kids running and yelling outside our room at 7:00 AM, so that woke us up. The price was a little much for what we got. We paid $134 and it didn't even include breakfast. Only spoke to the staff at check in and check out. They did their job, but weren't overly friendly or helpful. No room to move or get dressed in the small bathroom. Definitely wasn't the worst hotel I've ever stayed in, but it didn't stand out for any reason.
Had to change rooms immediately after check-in due to flowery smell in assigned room. I have allergic reactions to heavy smells as does my sister............they did accommodate us and the next room was less smelly. would not stay here again...expensive for what you get...... only positive was the grill restaurant...serves a fabulous corn chowder.
All the staff were super nice. I can't remember the ladies name from check-in but I remember her tag said she was from Louisiana, she was super kind and explained everything very well.
Staff was helpful We checked into our room and immediately were hit with an intense smell of mold! We went to the front desk and they switched our room, the second room also smelled of mold. They switched us again and more mold! We checked out and were given a full refund. Staff was helpful but it's a shame they are working hard for a hotel that is unable to be occupied.
Clean. Beds were awesome. Obviously old motel but nice colors with renovation. My door was 75ft from street. Could hear traffic all night. Shades are old and stiff to operate.
I liked the atrium area I did not like the noise, rude staff, bad bed, small bathroom, etc.
Beautiful place to stay No real night life
The location The staff was very friendly and helpful No refrigerator in room
Very easy to access the Opryland hotel, shopping, and food. Easy to get to from all roads, and certainly easy to find from the highway. The beds were way to soft. Is a personal thing really. Also I think that the outside facing rooms should not cost add much add the inside. You have less security, and for a family or group of unsuspecting guests that could be disastrous.
Location feel safe here. A lot of homeless, feeling unsafe here. Aggressive homeless asking for money. Don't really care for the city unless you just want to get drunk. Far from the city. Homeless everywhere and aggressively asking for money.
Very nice staff, great rooms. Room never cleaned on second day. Left room at 1100, returned at 1500 to find it wasn't cleaned, returned again at 1800 to again find it wasn't cleaned and reported it to front desk twice, returned at 2300 and found it was never cleaned. Communication between front desk and driver of free shuttle bus was poor - waited 45 minutes for pickup after being told 3 times driver would be there within 5 minutes.
Great location!! Surprised at such an upscale property that there is a WiFi fee if you are not a Omni member or if you do not sign up to be a member.
Great location, very clean and excellent staff. Walking distance to downtown making it extremely convenient. Make sure you check out the pool and take advantage of the car service.
The staff at your front desk and valet were great! Very friendly and helpful. The ironing board did not have good padding and my shirt had an imprint of the actual board on it. The iron also leaked water all over.
Security's safety Everything went well when the fire alarm went off.
So close to downtown. Great room friendly staff
The beds were super comfortable, the rooms seemed to be updated to a more modern theme, and the location is perfect for checking out everything in downtown Nashville. It is easy to hear people coming back from the bars around 2am and their room doors slamming shut. Also, their were metal platforms on the roadway out front and every time a vehicle ran over them, the loud noise could be heard and we were on the 12th floor. It was very hard to sleep with the noise.
They upgraded us to the private/penthouse floor upon arrival. The staff were very helpful and friendly. Comfortable beds and a great shower with an endless amount of hot water. Right in the middle of everything downtown. And an onsite Starbucks!! A little pricey. Just to valet the car for one night was $35!
Overall good place to stay because of location, could get a better deal on price. Helpful staff. When I first tried to check in, they somehow had my reservation for the wrong dates. This was amended once I showed them my confirmation email. Building and facilities were a bit drab and dated.
The location was perfect. There's plenty of night life & food options within walking distance. The room was clean & customer service was great. The Bridge Bar was great for meeting up before heading out. The breakfast buffet was pricey but most are. The food was good. The fitness area had suitable. I would stay here again.
Staff was very friendly and helpful Plentiful parking across the street for $10 Great location Room was nicely appointed and comfortable for family of four Aveda products in bathroom Quick, plentiful elevators Nothing
Staff was excellent and informative! Beds and pillows were a bit uncomfortable.
The hotel is very clean, staff very friendly, beds very comfortable. Location is perfect to all the excitement of downtown. The hotel does not offer free wifi. You have to pay by the day, and at the high nightly rate they charge it should be complimentary.
Breakfast was ok lobby area ok Everything else was bad pool room tv everything else
Pros; bed was very comfortable, staff was very helpful Cons; bit of a smell in the lobby and in hallways. Industrial district it was located in.
Bed was comfortable, it was quiet. The check in guy at the front I thought was rude. There were random stains on the curtains, walls, and ironing board. I thought the price was too high for the quality. If it were 200 for 2 nights instead of 300 I thought that would've been more fitting. Might as well stay in a la quinta
Rooms/hall ways are in need of work.
Breakfast, friendly staff, free shuttle ride, comfortable bed Artwork, further away from nightlife
The staff was friendly and the location was close to downtown. Use the shuttle or Uber if you are going downtown. Parking is expensive.
The air conditioner was too loud
The staff working there are very accommodating and friendly. I got to the hotel early the first day and was directed to the free breakfast and allowed to store my bags for free. Breakfast was great! Mini pancake machine along with waffles and eggs. The room was large and comfortable. The location was convenient but not as convenient as some of the other hotels downtown. (I like walking around so it was a bit out of the way returning home in the evening by foot.)
Bathroom had peeling wall coverings. Fridge was in compartment of entertainment console, no ventilation. Poor concept or maintenance.
Staff was fantastic and everything was very clean price?
Staff was very customer oriented. Quite clean. Good breakfast. Location was not as good as expected but did have a shuttle running every 1/2 hr. To the downtown area. Shuttle stops at 9:00 pm. Early stopping of the shuttle. Should at least be til 10:00. Otherwise, enjoyed our brief stay.
Your employees were very helpful and friendly.
Customer Service was hands down the best!! Nothing. Enjoyed every bit of it. I did a ton of research and I believe found exactly what I was looking for.
Room was clean and staff was friendly. My only minor quibble is that there was no fridge in the room
Great stay. Very comfortable and good value. We really appreciated the airport shuttle driver. He was on time and friendly. This is a greatplace to stay the night before an early morning flight out. NA
The staff were very accommodating and the location was convenient to the airport. I would stay here again.
The staff was very friendly. Our flight didn't leave until later in the day so they allowed us to hang out at the pool which was really great. The airport shuttle ran right on time and we didn't have to wait long at all to get to the hotel. The room was a little small so it was hard to move around with three adults staying in one room.
Attended an educational conference. Everyone was friendly and helpful. They let me check in a 8 am when my plane arrived--that was so kind and accommodating!
very close to convention hall, front desk people very helpful and nice. no
Clean, friendly, great Hot Breakfast In-door Pool too cold to swim...
The room was very clean & the beds were very comfortable. The staff were very friendly & helpful. The continental breakfast was ok & it was easier and quicker to use Uber than the shuttle that went downtown.
We loved the morning breakfast.. a full hot breakfast and 24 hr coffee. The hotel and rooms very very clean with excellent service. We complimented staff throughout our stay. The Hampton Inn at Opryland was better than a lot of resorts I have stayed at. The cleaning staff are very good! As we checked out, we gave a raving compliment on the hotel. To our surprize, the clerk would not even make eye contact, or say thank you; and she was not on the phone or computer. I felt bad, and wondered if we had done something to offend them. this is all I can think of... I was there with my 2 daughters and a friend; we were not loud or out of line. We were there through a tour co. for the CMA fest and didnt get our package delivered to the hotel right away? or maybe we needed to ask for it, and it was already there. so after a day out, I inquired about it 10 hrs later, (like 6pm) the young girl at the desk didn't know about the packages. She said she would find out right away and call me back asap if she found them. An hr later, no response, so I called the travel co., and that's when I found out the CMA pkg. had been dropped off at 10 am that day, but to be sure and call back if the tickets were not there for some reason. I went to the desk within a 1/2 hr. One young person was there sitting up on the desk. ( as kids will sit on counters) he did go to the back and came out with our package right away. all was well! I think sometimes it's the age of the workers, and not much experience with their jobs, so I did not think bad of the hotel at all! And it was my first time doing all this, so I was not experienced. all in all, we truly loved our stay there at the Hampton, it was a cut above, and want to go back.
nice room. great deal with booking.com hotel great. breakfast area dirt.
The hot breakfast was the best every morning. Good location to the things we wanted to do. The people working there was very nice and helpful. I wish the beds were more comfortable.
Indoor pool The bathroom had other people's hair all over the floor and shower. For the price they should have a Continental breakfast.
Very clean close to grand ole opry in walking distance No every one was real nice all Nashville very clean town no homeless no drinks on street just goof ole country people
Fantastic location, excellent staff, shuttle to local attractions No
Convenient to area attractions. The food in the Bistro was very good. The bed was comfortable. For the internet price I got, it was ok. If I would have had to pay full price, not worth it. A bit run down. Carpet stained. Sheets very thin, small tear in the bedsheet. There was supposed to be a small refrigerator in the room, but there was not. My button on the phone to call the Front desk did not work. I was there three nights, never fixed.
Proximity to event!
Everything. It was great. Fantastic staff. Very clean. Wonderful accommodations. Walking distance to the Grand Ole Opry and Opryland. Very safe. The pool was a little chilly for the kids, but they did not seem to mind and it was clean so I am happy about that.
Location Staff did not know how to check us in, key would not work in our door, air conditioner units was beneath our window needed repaired, could not sleep because of the racket they made all night long.
Very modern, comfortable clean rooms and great location.
The hotel was very clean, the bed was super comfortable, and the shower had good strong water pressure. The staff were generally very kind and helpful. Only negative thing -my daughter left a favorite tshirt, when we went back, it was gone. When asked, the cleaning crew & manager, who had 'just' cleaned the room, said they saw nothing. Would have preferred to dig them from trash then be lied to.
The staff was very friendly and accommodating! The hotel didn't offer a complimentary breakfast and the hotel was overpriced for what it offered.
Staff was very professional and knew what they were doing. Quick check in and out. You couldn't walk anywhere
This guest did not leave comments about this hotel.
the luxe the bath was to little
Great place to stay for business or pleasure. Clean, spacious rooms and very friendly staff. No dislikes.
The only thing i liked was the location!! The hotel is well over priced with what you get.There was no bottled water in the room and having to pay for breakfasts on top of the price of the room is outrageous, making it a very expensive trip.
- The front desk staff were always pleasant. Asked if everything was to my liking, smiled constantly, and were very knowledgeable. - The décor of the hotel is GORGEOUS. The lobby alone makes you feel like a rock star, but the rooms make you feel cozy. - I recommend using room service or going down into the in-house restaurant/bar. You won't be disappointed with any choice. I ordered brunch to be brought to my room and it was delicious. - They're pet-friendly! For only a small fee, I was able to bring my cat into the room with me. The staff didn't mind that I brought her litter box into the room either. The lovely lady that brought me the in-room brunch even got down and gave my cat some attention while I paid the tip. My minor complaints/suggestions: - I wish they'd provide a microwave and/or mini fridge in the room. That way, if you don't finish your food or drinks, you can store/reheat them. - I recommend to ask if the room they're booking you for is by the elevators. My room (which I booked online) was directly across from them and I could hear them. This didn't disturb me too much, but it might to a light sleeper. Extra tip: They are doing some light construction in the bldg. They let you know the hours that it'll be happening. This didn't bother me at all though. I was more than understanding. - I wish their parking lot accommodated for traveling movers. It was difficult to find proper parking for a Uhaul towing a vehicle. The lot was nicely lit (thank you!) but they may want to consider making a specific area for larger loads. There's plenty of parking for smaller/single vehicles.
The rooms, décor, the art... Basically the environment as a whole had a European vibe which I liked about it. I love that it wasn't a huge chain like Marriott or Hilton. Those places have no character. This one does. Also, it seems to be the place that traveling musicians like to stay (no matter the genre). I'd recommend it to my friends with no hesitation. The restaurant has a very limited menu, is slightly rude when you call to ask them about it and is more expensive than it should be. Not a big deal since Nashville is loaded with awesome restaurants. Their loss.
Staff was friendly! Cool artwork. Used to be a radisson. Hallways are kinda dim but that's about it.
Good location, easy access to highway. Clean room, good staff, quick check in, and bar in the lobby. All good features! What?
Stayed at hotel for layover to catch early flight out of Nashville. Rooms in serious need of updating. Bed very uncomfortable. Staff was nice. Iconic layout ok if that is what one is looking for. Doors between rooms not insulated and could hear noise from adjacent room. Poor value but stayed only because Nashville booked up for CMT festival.
We had a concern for bed bugs in our room and asked for management to come check out the situation. No one ever came up. They did suggest we change rooms, but never heard another word. When I asked if the situation was resolved, there was no note on our stay and they said the room was rented out the following night. Very poor service with regards to this potential health issue.
Cleanliness, soft comfy beds, good food, police courteous staff No frige, not microwave, no hot tub, cable harder to operate
Location Dirty everywhere, smell bad I founded cockroach in my room when I told them ,they did not even apologize once. I took a picture too.
The staff was very good and accommodating. We had 3 rooms and they were able to get 2 rooms next to each other and the other down the hall on the same floor. Everything was clean and safe. It is older. They have obviously made some remodeling efforts in the years. There was construction on the same floor as ours (but it did not impact our stay). The water pressure and water temperature was very inconsistent.
Stayed two nights, housekeeping didn't clean room.
I literally don't have one negative thing to say. Super friendly front desk. Super cool decor. Super comfy bedding. Super nice toiletries. Super clean EVERYTHING....bathroom floor, tub, sink, linens, carpet, windows, remote control, ironing board cover....EVERYTHING was ridiculously clean (the cleaning staff must be crazy good). I actually miss it...that's weird, right?! Will ABSOLUTELY stay again anytime I'm in Nashville. Love love.
They have found their niche for having unique offerings like a spiritual and pillow menu. The staff was also very friendly and responsive. I enjoyed all aspects of my stay. No complaints.