Hoteller i Nashville i nærheden af South Nashville

We had a concern for bed bugs in our room and asked for management to come check out the situation. No one ever came up. They did suggest we change rooms, but never heard another word. When I asked if the situation was resolved, there was no note on our stay and they said the room was rented out the following night. Very poor service with regards to this potential health issue.

Rooms are clean. Beds are comfortable. Cleaning staff and breakfast hosts were very kind. We were given our room keys in which there was already someone staying. Walked right in on a very obviously taken room with clothes and bags everywhere. This could've easily been a bad situation if the person thought we were breaking into the room. Now instead of a king bed room that we paid good money for, we were given a 2 queen bed room which we did not ask for, reserve or have any choice over. We were promised that a refund would be processed for the mistake and that they were very sorry for the inconvenience. Nothing has happened, not a single word has been spoken or mentioned at all since that same night about any kind of reimbursement. If someone walked into my hotel room unannounced I know it would not end well. This could've been a very dangerous situation especially considering the part of town that the hotel is located in. We didn't pay $350+ to Best Western for this kind of error with no effort to fix it at all except give us a sub par room that we didn't reserve. The only upside of the hotel is new renovations so it's clean, comfortable, and majority of the staff we ran into were kind.

Worst place I stayed at by far. The entire building seemed like it would collapse at any point.

Ok price, would not have paid anymore for this room! Carpeting was stained, holes in the shower curtain. Was in a pretty sketchy area. Probably will not stay there again.

Bedding was stained

I saw cockroaches in my room

I booked my room on your site, you took my money, and they were already full. The hotel called you to tell you this. Yu never bothered to call me and let me know or cancel my payment to you. You stunk.

Bed was comfortable in room microwave and fridge walking distance to waffle house but not really walkable through a field. TV didn't work a/c didn't work pool green and closed rooms sort of clean if you didn't look in the corners or under furniture. Cont breakfast, bare minimum. 2 cereals 1 waffle machine with long line $ coffee pillows were awful only available outlet was worn out. The plugs wouldn't stay plugged in.

location very dirty and infested with roaches

Reservation wasn't there for one of our nights so we got shafted into going down the street at 3AM after a 7 hour drive. Bathroom ceiling had mold and the beds weren't that comfy. To top it off the pool was closed and it was 95-100 the whole time we were there. They have an ice machine, but they cut us off and we couldn't even fill our cooler to keep our food cold because the mini fridge couldn't fit it all. The room is outdated especially the tv that's thicker than the walls. The worst part I would say hands down was the AC. It blew cool not cold air and the room was not comfortable to be in for more than a half hour. It was only nice after coming in from the high heat. If you don't have to don't stay here. We only stayed here because it was cheap and the trip was planned on short notice. Spend a little extra cash and stay somewhere nicer, trust me it will be worth it.

It has a roof Dirt, bugs, holes, smells.

The towels and bedding were clean. The bathroom was clean. There was a nice TV. The place was older and shabby. It is motel-style, with the room door opening to the parking area, which feels less safe for a solo female traveler.

The price point wasn't bad. The shower stopped working in the middle of the shower and there were bugs and a musty smell in the room.