The staff are amazing! Super friendly and warm. They will go beyond expectations. If you don't have a sea view you will get a side view of a wall and when the window is open you can hear the outside generators
I really like the services there, the staff are very nice and friendly. One thing I don't like is that I could hear everything in the hallway, there's isn't any noise reduction or cancelation.
Loved the kindness of staff and funny drag shows as well as seven size room for the money. Super slow elevator, thin walls were not fun when you have couples coming in screwing loudly at 4am. Wasn't sure I saw any of the staff wash hands when dealing with breakffast so I chose to never order the full English breakfast. Not sure rooms were vacuumed.
Glimrende , velbeliggende hotel i Brighton. Fin betjening og service. Rent og paent.Smagfuldt og bygget af gode materialer. Vi bruger det altid naar vi er i Brighton. Velindrettede og rummelige vaerelser .Der kan dog vaere stoej paa hotellet fredage og loerdage da der ofte er mange gaester fra London der kommer for at deltage i parties i Brighton. Nogen forvirring paa hotellet i receptionen om betalingen . Vi forstod at vores vaerelse var forudbetalt som anfoert i reservationspapirerne fra booking.com. Men vi maatte betale betale for opholdet ved afrejse. Haaber ikke vi har betalt 2 gange, foerst ved reservation og siden ved afrejse !
Personalet er stadig under oplæring -efter 6 mdr åbning
Enkelte gange under opholdet virkede internetadgang ikke om aftenen/morgenen - sikring af at denne funktion virker inden sidste person med forstand herpå forlader virksomheden
Fint gammel hotel.Badeværelse tranger til modenisering.
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
the best in many things comfort and value for the money
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
Breakfast lots of choice good service
Loctaion Old (!) rooms Unfriendly staff Broken windsor fixed with tin foil Staff mostly trainees who don't have a clue
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
fine spacious hotel tghere was was leakimg water in the abthroom
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
Dejlig belligenhed Morgenmads buffetten kunne man godt variere lidt mere så man ikke får det samme slags brød hver dag fx.
god morgenmadsbuffet med mange forskellige ting kaffen til morgenmaden var ikke ok, måske ville instant kaffe være bedre så man selv kan dosere styrken - og ingen grums.
Udsigten er fremragende. Beliggenhed er optimal for et turist besøg i Brighton. Hvad er forskellen på en klage og noget man ikke kan lide. Jeg synes hotellet mangler varmt vand, der var i hvert fald ikke varmt vand om søndagen, og dette omfattede mange værelser (hvis ikke alle). Hotellets vedligeholdsstandard og faciliteter berettiger ikke den relativt høje værelsespris, men det må så skyldes den fantastiske udsigt hvis man har havudsigt fra værelset. Jeg har en alvorlig klage, men den vil jeg så undlade at skrive her, da man i spørgeskemaet direkte frabeder sig klager.
Billige priser og meget meget centralt liggende. Der var meget nyt personale under oplæring og det krævede en vis tålmodighed at vente på svar på sine spørgsmål. Når man bor der i flere dage, som vi gjorde kunne det være rart med en større variation af morgenbuffetten.
Jeg er godt tilfreds med hotellet. Det lå godt og var rimelig i pris. Værelserne var store og der var hvad man skulle bruge Det trænger til lidt renovering. De er igang med det udvendigt, men skal måske også kigge på det indvendige. Sengene trænger til nye madrasser. Stolene er der slidt hul i. Yderligere skal de ha kigget på deres morgenmads buffet. Kunne være rart med lidt ost til sit brød. Og tjenerne skal være lidt mere obs til morgenmaden. Tit var der ikke fyldt op hverken af mad eller service - på trods af at der gik 5-6 tjenere rundt og lavede ingenting
Dejligt hotel med et professionelt personale - Hotellet har en rigtig god beliggenhed i forhold til den gamle bydel og perfekte parkerings-forhold. Var meget svært at finde - selv på gps'en var adressen ikke nøjagtig nok. Airconditionen var utroligt larmende og ikke særlig effektiv og den var årsagen til, at vi valgte præcis dette hotel
Et fint hotel med en god placering. Venligt og imødekommende personale. Deres opvarmning kunne være mere stabil. Der er også rigtig koldt i foyeren.
Det er meget lydt, loftet knagede hver gang der blev gået ovenpå og vedsiden af.
Comfortable, reasonable and ideally located with very friendly and helpful staff
Convenient location for tourist to the city. Pleasant helpful staff. Good breakfast. Absence of door hooks in bathroom / toilet for towels , dressing gowns etc. no mirror in shower room.
very helpful staff
customer service, nice breakfast at sister hotel New Steine hotel.
The hotel was amazing and excellent value for money. The staff were extremely helpful and made our stay as carefree as possible. Rooms were of a good size, and contained all the nescesities needed. Definately reccomend to others.
The hotel had been tastefully refurbished and had a pleasant atmosphere. Good breakfast and friendly service. Good value and location, handy for the town and beach.
Room was really small, and had to climb lots of stairs with no elevator.
very attentive staff very good location mattress on the bed very uncomfortable lumpy and springs
comfy bed and breakfast the room smelt of cigarettes
friendliness of staff. The room was simple but really nice. The whole hotel was comfortable. Nothing was too much trouble. Very reasonably priced. Would definately stay there again.
On our arrival, one of the owners jumped in the car to take us to an available parking space which was a great help. We were shown to our room which was bright and clean with a contemporary style. As we were out quite early both mornings and therefore missed breakfast we were given freshly made bacon sandwiches to take with us which was a nice addition. We felt the price was a bit expensive and the shower could have been a power shower.....especially after a day of kite surfing!!
Cleanliness and friendly staff
Fantastic stay - really enjoyed the hotel.
Genuine warm welcome...everywhere was sparkling with cleanliness...and loved by the owners. Lovely breakfast options and terrific service. Secure entry system.Extremely comfortable...
Extremely friendly and helpful staff, lovely room, spotlessly clean, great breakfast (they even had veggie sausages - as a vegetarian for 27 years I've found most '5-star' hotels do not). So now, whenever I have to go to Brighton, this is where I will stay!
The location was the best thing about this hotel. It is in need of a complete overhaul. The whole place is cramped, our room was crammed with fake tudor furnishing which were cheap and falling apart. If you get make-up on the towels, they want to charge you between £10-£20 per towel, the whole bale would not cost that much new. Sea view was spoilt as the condensation build up in the morning between the window and double glazing ruins the view.
None Cold shower when asked to sort was told it was 'warm enough' service was disgusting, asked to speak to manager but was not available
The bed was very comfortable. Room tiny. The bed took almost all the room. Room not made up on seciond day. Secondary double glazing so deteriorated by age it looked like a seaa mist had set in! Light in the bathroom not working. Everything worn and dated.
Good location, pretty view of the seafront if you have a sea view The room was very small, not at all value for money. Seems they would try and charge you for anything.
fair value for the price
The sea views were excellent! Low standards!
Great location close to the train station. Clean and functional with good service.
I liked everything about the hotel. Staff, the bar, the rooms, etc. I had a family style room, it had two small twin beds that kept separating.
The staff were very friendly and helpful. My partner is very particular about cleanliness in hotels but even she was impressed. 10 out of 10. No outdoor smoking area except standing on the street outside the front of the hotel
NIce Decor, friendly staff and good breakfast, ideal short break
Warm welcome glass of wine tea making facilities parking major problem
Central and not to noisy. Good breakfast. Owner at your service. Cleanness of the room and bathroom not good. Hairs, papers, etc
Neat, clean and quiet. Well-supplied with extras like free drinks and bath robes. Really far from conference venues
The Manager could not do enough for us, relaxing and a great first weekend away togther, yummy food and snacks and we were in a great location the fact we couldnt stay longer
Very friendly welcome, lovely well presented and clean hotel. Excellent location, near the pier and pavillion, walking distance to shopping areas. None
Excellent Manager. Delicious breakfast. None.
Gorgeous room. Lovely staff. Close to the city centre and beach front. I absolutely recommend Kempfield House!
david the manager was so accomodating. and welcoming.
beliggenheden. Støjen fra gaden. Snavsede vinduer slører havudsigten.Morgenmadslokalet er for lille.
Morgenmaden. Dejligt store værelser. Beligggenhed, udsigt. I højere grad gøre opmærksom på, at man skal vaske sig i brusebad inden man går i poolen.
Fint hotel med central placering. Meget rummeligt familieværelse. Pool og morgenmad inkluderet et plus for os. Eneste minus er at der ikke var mulighed for parkering, så hvis man er i bil skal betaling til P-hus regnes oveni hotelregningen.
God og venlig betjening både i reception og bistro. God rengøring af værelser og gangarealer Der manglede en hygiejnespand på toilettet og området uden for vinduerne trængte til oprydning (cigaretskod mv.
Pænt og godt beliggende hotel. Godt stort værelse. Fin morgenmad. God beutysalon på hotellet. Synes faktisk man får noget for pengene. Ingen parkeringsmuligheder - men ...!
staff were fantastic Very chilly rooms and having to pay cash for coffee rather than put it on a tab!!!!!??
Friendly, clean, helpful, great breakfast, sea front location, on site parking and all at a very inexpensive price
The staff were very friendly, we had to wait for a while to book in because they had mixed up some booking,but they gave us a complimentary drink, it was clean very confable the only thing I though was odd was the tea,coffee milk kettle ect was in a drawer, it took us a while to locate it
Location. Great staff. Allowed early check in. Called prompt taxi when leaving. Nice bar. Excellent sunset viewing from their outside patio. Would be hot. No AC
It was the best hotel experience so far! Better than a 5 star!so comfortable lovely people, nice room, very luxurious!
Staff was very helpful Room had broken windows, cold, dirty and small rooms, also hard to reach if carrying luggage.
i like the hotel near the sea and it is not so far from city center the service, the reception did not smile
Location smell in the room and in the WC, problems with water, poor work of heater, not clean at all
very kind staff, good position. wall of the room less sound-proof
The room was nice with a lot of space. The tv was not tuned in so could not get all the channels on the leaftlet.
great view from the room car prk is not enough, and need to pay for.
Great spot, excellent and comfortable accomodationand friendly helpful staff.
The staff were exceedingly friendly and helpful. Hotel in great location and the room was very clean and comfy. None
the room was magnificient, lovely bed,great view and easy to get into town. parking was a little troublesome.
Very contemporary and modern. Great breakfast. A fabulous base from which to experience Brighton
The location was excellent, and the checkin was smooth and professional. No parking
Nice decor and lovely breakfast Things were broken; no guest information in first room (had to be moved to second room after two mornings of no hot water in shower). The online booking timed out the first time and I had to do it again. The worst thing was the lack of hot water and that really overshadowed everything else. We were given a discount, but one morning of cold showers should be enough.
Fridge was loud at night. Windows need to block out more sound. Need a proper door between the room and the toilet (not great for a new couple). Remote control got the tv so you can actually use the dvd.
The big mirror on the wall by my bed, well the missus liked it............
Staff very friendly and helpful. Room very good. Excellent hotel for a young couple
nice stylish rooms
Lovely bar ambience. great bathroom but very basic room, even for 'superior'. Akin to a Travel Lodge! Inefficient reception, poorly configured for the hoards waiting!
Good size rooms. Professional staff. Comfortable. The food was average. Fish and risotto overcooked - poor presentation.
The atmosphere is very welcoming. The staff friendly and helpful. Our bed was really comfy. Our room was not ready by the stated time but we were happy to sit in the bar and we were offered a free drink. Loved it!
Excellent room service and attention to detail in the room. Very good bathroom facilities. Excellent position on the front and near to restaurants. Quiet and comfortable with a good ambiance. Check out was very slow and staff were more keen to do paperwork and made me wait!
Hotel staffs were very friendly. Decor of the chambre was superb. Nothing I can think of .
Nice boutique hotel in the centre of Brighton, near the Lanes and seafront. Please see above
The hotel was just perfect. Beautiful bedroom, caters for pets and top staff. Not a complaint but if you don't need a dog bed or bowl let them know or you will be charged £10. The staff removed it from our bill so there is no issue.
the comfort and the quality of the rooms and the friendliness of the staff.
Helpful and obliging staff. Well presented room, Lovely public areas with comfortable seating. A delightfully converted old building. Excellent location. Very buzzy atmosphere; but quiet corners to relax and chat Parking is a problem. Concessioinary rate in NCP car park which is located 1/2 mile away. (always a problem in Brighton)
Spacious room & good storage facilities Food overall was very average & in one case dinner so bad that no charge was cancelled
Location, walking distance to a lot, right on the water. Cheap in comparison to other options in the immediate area. Really run down. Not somewhere to take someone or have a relaxing vacation. More a go to sleep place, which its fine for.
Staff were nothing more then very welcoming, they went out of their way to make us happy, and are friendly. The room was so comfy I didn't want to leave. Food was a little expensive for what it was.
in room 515, the water supply to the bath has a very low thoughput due to chalk what leads to very very long time to fill the bath. The silicon gaskets are not very clean
The warm welcome by Reception and the comfort in the room. We were near a lift that woke my husband in the night, but we booked late and so didn't have a choice.
very expensive for what is was. felt like staying in a budget hotel as towels and pillows were stingy, no toiletries, outdated furniture and lodgings. only good thing was the location and reception staff.
An adequate hotel, he £20 a night to park a car was a surprise. The rooms are satisfactory although the shower height was a joke. I felt i paid top dollar for adequate service. a shower at chest height... really??
Excellent sea front location. Good buffet breakfast. Friendly and helpful staff especially on reception.
Good size room. Fast, efficient elevators.Excellent location. Nice views. Easy check in/out. Didn't get newspaper which was included in room rate. Could have had more refreshments, such as a bottle of water. Lack of toiletries - shower cap, eg.
I enjoyed the experience, the staff were very friendly and helpful. the location was excellent for relaxing. The view !! otherwise everything was really good.
hotel was very clean with large rooms. food and bar were booth very nice.
Parking was a real bargain, by being able to get a temporary parking permit
Really liked the location overlooking a park, sea view and conveniently close to the city center.
good location, very good breakfast, hotel clean and well maintained, smart helpful and attentive staff. room very small and mattress lumpy. rather overpriced for non-ensuite.
Bed was big & comfy, breakfast was lovely No double glazing, didn't sleep due to old windows banging, top floor a long way up even for a younger generation
Friendly staff and good service. TV didnt work but wasnt there for that reason
The staff were very friendly and the location could not have been better. There was room servcie but we didn't use it because because there was no information in the room of what was available and prices.
Very clean and quiet. Great staff, very friendly and professional. No toilet in room but has shower. Not a bad thing at all but thought I should mention it.
clean friendly and helpful no
Staff were friendly and polite and willing to help. Breakfast was served for a period longer than in other hotels and this was very nice as it allowed us to further enjoy our stay.
The staff were fantastic. They were exceptionally welcoming and helpful. There is a great ambiance in the hotel and it is very well located close to the seaside and the many great restaurants and shops in Brighton. Like many hotel rooms in the UK, the room was relatively small, but it was very comfortable and well-furnished. The bed was very comfy.