Mekka Hoteller

Proximity to/view of Haram and food Services, staff, electrivity was off for few hours, water were off for few hours, very expensive for the 3stars services provided to us.

The reception and the breakfast buffet. The room itself was not that clean; especially, the pillows and the bathroom.

the excellent location and being inside a shopping area the restaurant staff performance is not so professional

very near to the mosque .

The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait). Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.

Nothing The gutter smell by the elevators on the street level

Breakfast buffet was wholesome Extremely poor service, It'll take 10's of calls before reception will answer the phone, if you persist they'll pickup and hangup on you. Nasty smelly bathrooms, don't think this hilton has heard the word air freshner. no pen/pad, daily 3 towels to share among four people. Wish there was option to attach pictures/video here. When booking pics showed Quad rooms with 4 full beds, however room had only 3 beds and one sofa-bed with thin mattress causing back pain to my 15 year old. If this is hilton quality service, I'll take Motel6 anyday for 10th of the cost.

location of the hotel is suitable also the room is very confi and clean food

Nothing specific Bad parking area They do not have reliable transportation to the Haram as promised Room service is insufficient and they usually delay Room supplies are very limited.

Breakfast included The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.