Hoteller i Mekka

Ulemper: Staff at the front desk is very slow and not honest, I arrived at the hotel around 17:30 and my booked rooms were not ready. I was very upset.. staff told me just to be cleaned... I told them ...

Fordele: all are perfect

Ulemper: nothing

Fordele: location, comfort room and size of room.

Ulemper: Nothing.

Fordele: Rooms were amazing but Resturant's were small and had a difficult time looking for a table

Ulemper: Resturant's service it was a task to ask for something as staff was less compared to the crowd

Fordele: almost every thing in the hotel

Ulemper: overall I liked the GYM room, however the devices there could be of better type which are commonly used in the other GYM's

Fordele: It's very clean, nicely decorated, and quite luxurious. Very friendly housekeeping staff, room ahd two queen beds, spacious bathroom.

Ulemper: It's still close to al haram, but not as close as the clock tower or hilton hotels. U need to cross a small road. Staff accidentally charged us 50% extra than the actual amount, and we now have to...

Fordele: - I experienced delayed check-in as the room was not ready, Mr. Hussain the front-desk gentleman compensated me with a free dinner in the Prime Restaurant, as the delayed carried for longer time, he ...

Ulemper: - the airport shuttle service is leased to an expensive company charging SR400 where it is normal to get SR100 to SR200 max taxi - missing small yet important piece, a (pen) on the table next to the ...

Fordele: Location, Professional staff at reception & Quietness

Ulemper: Car parking is not offered free at the property & too much cost per night...

Fordele: Location & Reception during check in & out. Lobby

Ulemper: Car parking (too much cost).

Fordele: Every thing was great

Ulemper: Nothing

Fordele: Overall excellence

Fordele: Samlet set excellence

Fordele: Bin Dawood & Food court facility

Ulemper: Lack of information

Fordele: 1-The hotel still new 2-Very clean 3-Very comfortable 4-Toilet look so nice 5-Excellent breakfast 6-Nice staff 7-Fast check in 8-Excellent location because not crowded like hotels in Clock ...

Ulemper: Car parking is not free

Fordele: elegant, clean, beautifully designed polite n helpful staff most of the time excellent breakfast but coffee n tea needs some attention to taste

Ulemper: kinda crowded elevators gym was not open

Fordele: Everything is perfect, such an amazing exprience

Fordele: Bathroom's excellent, comfortable room

Ulemper: Traffic was horrible, need to protect the private car enterance from taxis blocking the road in 7 columns in a 3 lane road

Fordele: crowded

Ulemper: busy all the time

Fordele: Location

Ulemper: Front desk staff needs to be more courteous & helpful

Fordele: everything

Ulemper: nothing

Fordele: Everything was great staff , food and the location

Ulemper: No parking, even near by parking is too costly

Fordele: location cleanliness breakfast

Ulemper: Staff at the reception actually are not well trained in dealing with unsatisfied customer. i have seen female guests on several occasions angry and expressing their dissatisfaction. I have booked 2 ...

Fordele: I been traveling for umrah and hajj the last decade and this hotel is the best I stayed in. Everything was good from staff, room cleanliness, check in, breakfast, everything.

Ulemper: wish elevators were fast engouh to accomadate everybody but still not that bad.

Fordele: It was very good stay however there was miscommunication regarding the package we choose we choose half board we want breakfast and lunch but they insist on dinner not lunch we agreed but no ...

Ulemper: What I mentioned above plus house keeping very late

Ulemper: Extra furniture in the room make the room crowded like side tables side Long lambs

Fordele: I booked with breakfast but when I received confirmation i was told breakfast was optional and not included but the ad said otherwise So I paid an extra R1000 for NO breakfast.

Ulemper: No one was willing to help with sorting out my breakfast

Fordele: Room as a decoration was more than perfect , the breakfast was amazing and that excepted from Hilton Just went out from the hotel found the Haraam in the front of me , plus the Mall , i found all ...

Fordele: FOODS

Ulemper: Nothing

Fordele: I liked everything. The room, the bed, the bathroom, the furniture, the lighting, the curtains, the air conditioning, the layout of the room, the complementary fruits, the ambience and most ...

Ulemper: That i didn't have the time to stay longer.

Fordele: Great and awesome hotel

Fordele: food is very nice, hotel is very clean, staff is very friendly

Fordele: Excellent variety at breakfast. Excellent professional and friendly staff. Excellent services. Excellent value for money

Ulemper: Parking is now charged at an hourly rate. It was not so previously. This is inconvenient as at first we booked at Hilton suites mainly because the parking was free and convenient.

Fordele: Excellent location, facility and service. I can not ask for more.

Fordele: evry thing

Ulemper: nothing

Fordele: Staff was friendly and helpful. Clean overall good experience

Ulemper: I believe the breakfast buffet could be much better.

Fordele: Check in and out was smooth and fast. Room view on Ka'aba was amazing. Bathroom has special area to do Wodo'a and it was the first hotel i saw applied it.

Fordele: Everything

Ulemper: Nothing

Fordele: Everything was great !

Ulemper: No crib or cot provided for the baby !

Fordele: Everything.. especially the rooms with Kaaba view

Fordele: the rooms and all of the employees

Ulemper: nothing

Fordele: Good decor and attention to detail. The reception staff helped me with regards to an issue that arose. Very satisfied!

Ulemper: It should have been stated that a child qualifies between the ages of 0-6.

Fordele: Close to Al Harm

Ulemper: Long time to check in and the room view was not same what I booked for

Fordele: Bad selection

Fordele: yas comfortably.

Ulemper: no answer .

Fordele: Location

Ulemper: The rooms aircondition was not undercontrol and the room was very cold, we could not warm up Breakfast is not as expected

Fordele: It has the best Location in the world, it is the most comfortable hotel in the area, and has the best breakfast ever.

Ulemper: The concierge was not very helpful when i needed food delivery from a restaurant, and they they surprisingly gave me two different quotes on transportation to Al madina

Fordele: Location and easy access to the holy mosque

Ulemper: every thing except location

Fordele: I like everything, location is so excellent

Fordele: location , prayer area, secure,clean,ATM,direct excess to the grand mosque,its #1 hotel in Makkah

Ulemper: old rooms and furniture,the laundry

Fordele: The room

Ulemper: The staff and restaurant

Fordele: Kitchen service

Fordele: It is avery good loacation

Fordele: Location and decoration

Ulemper: Parking

Fordele: the room and facility were elegant

Ulemper: the room service and resturant were really expensive the safa resturant buffet was costly yet the food served was okay not tasty room service is costs alot but quick

Fordele: Everything was good about this hotel. It gives you an elegant 5* feeling. Look and feel is beautiful and stay is very comfortable. The hotel is very close to Haram.

Ulemper: None

Fordele: Really superb location, very efficient and friendly staff and great breakfast. Thank you DAG Team. Super Conceirge team too. Very kind!

Ulemper: Alhamdulillah, all was good. What you need for a trip in Makkah is proximity to the Haram and a comfortable room served attentively. DAG provides just that if not more!

Fordele: Staff, Location, Cleanes ,food

Ulemper: Internet is let bet week

Ulemper: Poor Housekeeping No complimentary fruits unlike other hotels of same category

Fordele: location, breakfast and staff are excellent.

Ulemper: no priority early check in.

Fordele: Almost everything was perfect. great location. Check in and out was very fast. Staff was very kind and helpful. We were big family and booked 4 rooms and requested to be near each other and it was ...

Ulemper: Parking is very expensive. It should be free of charge or at least for reasonable price. Complementary breakfast was good but could be better

Fordele: Every things is exllent expect the minbar was empty

Ulemper: No things

Fordele: Every thing

Ulemper: Nothing

Fordele: Cleaning rooms

Ulemper: Too expensive

Fordele: Nice breakfast

Ulemper: Price was a little high

Fordele: Location and the Saudi staff very professional

Ulemper: The housekeeping people

Fordele: Mad, beliggenhed og mosken ind i hotellet.

Fordele: Location Staff

Ulemper: Noun Noun

Fordele: Very nice Hotel. Next to haram. All you want to eat is available in the same hotel

Ulemper: Nothing to worry about

Fordele: over all satifactory

Ulemper: Lack of bathroom accessories, no slipers, shmps, towel etc breakfast room (Resturent) very croweded, no sitting Space, 2x I did not have breakfast Waste of money for breakfast

Fordele: Excellent location, well behaved staff and excellent facilities.

Fordele: Every thing there

Ulemper: None

Fordele: THEY HAVE CHARGED MY CREDIT AND AND TOOK CASH FROM RECEPTION THEY PROMISED TO RETURN MY MONEY IN 7 DAYS TO MY CARD ITS BEEN ALMOST 25 DAYS REQUESTING HELP FOR MY REFUND

Ulemper: THEY HAVE CHARGED MY CREDIT AND AND TOOK CASH FROM RECEPTION THEY PROMISED TO RETURN MY MONEY IN 7 DAYS TO MY CARD ITS BEEN ALMOST 25 DAYS REQUESTING HELP FOR MY REFUND

Fordele: It is the nearest accomodation to makkah haram

Ulemper: Hilton kids area were not working

Fordele: I could walk out and catch prayers easily.

Ulemper: Those who want to pay for Kaaba view, just don't do it. I paid extra for Kaaba view and what I got was a disappointment. You cannot see Kaaba from the room, it's just the roof of Kaaba and ...

Fordele: Everything.

Ulemper: Should not charge hotel guests for parking.

Fordele: -Direct access to Haram bypassing the crowded mall -Excellent breakfast. Fresh breads -Spacious rooms -very helpful and courteous staff

Ulemper: -Not really Hilton standards elsewhere-no slippers or bath gowns

Fordele: The location is very close to Haram. The staff is nice and polite.

Fordele: Service - fast. Receptionist - polite, efficient. Housekeeping - friendly, clean. Excellent Breakfast - fresh, tasty, variety. We had access to Executive Lounge - delicious snacks, fresh coffee/espresso/cappucino/lattes.

Ulemper: I wish the restaurant for lunch and dinner was menu style not buffet style as we could not feel compelled to spend 190 SR (~$50) per person on some foods we probably did not want.

Fordele: Good breakfast and restaurant

Ulemper: A lot of noise come inside from outside the room (no soundproofing), bathroom very small, TV channel very limited.

Fordele: every thing

Ulemper: None

Fordele: Staff cooperated

Ulemper: Size of room

Ulemper: Add more items for breakfast

Fordele: no

Ulemper: nothing

Ulemper: If you or one of your family using wheel chair he will face problem especially in the entrance of the hotel

Fordele: every thing was great except the breakfast not as expected.

Ulemper: the breakfast service not that good especially when rich there at the last hour. the restaurant service available only to the room but for lunch and dinner.

Fordele: The balcony was fantastic. Interior decors is pleasant.

Ulemper: A wall clock in the room would have been much better. The bed switch didn't work.

Fordele: Breakfast, quick service, cleanliness, price, bus service

Ulemper: Bath room was too small. Bus service should have more round trips instead of every 1 hour and more.

Ulemper: Cleanliness in entire property. Specially in the buffet hall. Breakfast was great with a lot of variety to choose from. Shuttle to and from to haram was good and well organized.

Fordele: Friendly, cleanliness

Ulemper: Breakfast could include more Asian food

Fordele: Location

Ulemper: Reception, Facilities, cleaning, room furniture.

Fordele: Close to the Haram

Ulemper: Room had broken fixtures. When ordering food they don't bill the room directly. Asked for 2 or 3 things from the reception and they didn't help. Getting a car in and out of the complex is a ...

Fordele: No thing

Ulemper: Every thing

Fordele: The location was too crowded and it took more than 15 minutes to reach the room every time.

Ulemper: The hotel was below standard with everything.

Fordele: Location

Ulemper: For the first time the hotel location confused because is different entrance from other hotels at the towers, windows of the viewing not clean I couldn't see the view clearly which I paid ...

Fordele: Everything! The room, the food, the service, and the amazing view of the Kaaba!

Fordele: Every thing was ok, The staff, Quick check in, The location of course.

Ulemper: Room service was too slow, There weren't many varieties of breakfast.

Fordele: excellent location. very comfort, very clean

Fordele: Location .

Ulemper: very few parking space .

Fordele: Location, VIP buffet @ 29th floor, Kaaba view was amazing from our room.

Ulemper: Water stand while u take bath , not enough slop so water drained right away, when u take bath water stand on floor , asked house keeping to send me wiped which was not provided, this was the only thing was un pleasant n that's why I gave this hotel 4 star.

Fordele: When I enter the environment was great and when check in on counter service I got was excellent services by front desk and really appreciate the person who checked in I would like to come back on the same hotel

Ulemper: Suggestions for parking or driver who came to pick me up was really wrost the security officers where so mean . They where dogging from one officer to other and smoking cigarettes I would suggest that one of staff people got to help for getting in and out Thanks

Fordele: Location, shuttle service, comfort

Ulemper: No free Parking

Ulemper: Very bad food

Fordele: prayer room

Ulemper: The Iftar restaurant can be better organised if seats are allocated rather than make guests run around to find empty seats

Fordele: good breakfast, good rate, good service

Ulemper: location. need to walk up steep hill and cross busy road to Haram despite the schtulle service

Fordele: Nothing

Ulemper: The parking is not free and it's very expensive

Fordele: Services

Ulemper: Breakfast not as before

Fordele: every thing exlant

Ulemper: the hotel is verey clean the food and the resturant verey good

Fordele: Food was excellent, Big variety. Helpful staff.

Ulemper: Check in was late.

Fordele: Location

Ulemper: They gave me a twin room instade of 2 double beds

Ulemper: The carpark is not free for its own guests

Fordele: Close to Haram and nice Kaaba view!

Ulemper: It looks Not like 5stars hotels.Not well cleaned. You need to call room service each time you need something that should be in the room like coffee bags and tissues ..etc. they call at the midnight to...

Fordele: Excellent location. Good breakfast. Value for money. Surely would like to stau again and recommend to friends.

Ulemper: Long waiting time for check in. It took almost 35 mins to check in. Staff are too slow at check in counter.

Ulemper: waiting elevator a bit more. on the phone, they said there is availability for parking. whenever i arrived, they said 'who said to you there is availability for parking. we mentioned in the ...

Fordele: Love the cleaniness of the hotel and the single beds. They are big

Ulemper: Nothing.

Fordele: Everything is Excellent.

Ulemper: Breakfast Items not Good. too many items but mostly are not eatable in breakfast for everyone.

Fordele: The view, its modern furniture and the location of the property.

Ulemper: I was surprised when I entered the room for this should be a three-star hotel, not five! Slippers, for example, were not provided! Also, the minibar was empty!

Fordele: Excellent location, quality hotel and value for money.

Ulemper: Perhaps hotel signs in the basement

Fordele: Location... clean.

Fordele: The staff and cleaniness are something I always admire about the ola e. Also, the distance to the Kaa'bah is so worth the money!

Ulemper: The laundry service took longer to do my Thowb then what was initially promised. This caused a slight delay in my Jummuah Salah

Ulemper: we did not like staff communication, TV was not working.. cold water was not available and we called them to reaper so we lost 45 minutes..room service food should be paid Cash..?? .. no Wi-Fi we have to pay..!! also we have to get card from reception counter only..?? quality of food is very poor and sitting Area is not organized well...!!

Fordele: Advicing everyone to stay in swissotel .. very close to al haram Helpful staff ... Amazing services.. very happy with it ... And sure would love to go there again

Fordele: Close to Haram

Ulemper: Nothing

Fordele: Resturant tables are not clean and very dirty!!!

Ulemper: Resturant tables are not clean and very dirty!!!

Ulemper: I paid through my credit card and they had all the information and details of my card, even though they asked for 500 Saudi Riyals security. This is unacceptable

Fordele: Comfort, convenience, very friendly and helpful staff. I was awarded a free upgrade to part Haram view room upon arrival.. :)

Ulemper: The rooms could have been more spacious.

Fordele: Very near from haram

Fordele: Room service, location is great, and reception staff are friendly.

Ulemper: Hotel did a mistake, they deducted my room fees from the booking visa, though booking.com mentioned that visa is only for booking confirmation and payment will be done later. I was planning to pay in ...

Fordele: I always book in this hotel when visiting Mekka. Great location, good services, large mosque inside the towers, many restaurants, shopping mall and starbucks downstairs. After Umrah first when you ...

Ulemper: Very very very confusing lifts-system. Could certainly be improved. Guests in floors 16-30 (having to go up not from the main reception but from the secondary reception because of the lifts) are ...

Fordele: the best ever hotel i stay when i go to makkah

Ulemper: nothing at all

Fordele: Location

Ulemper: Very noisy rooms. All rooms have a door separation from the room next door. However these doors are extremely bad insulators so you feel as if you live with the family next door! Couldn't have a ...

Fordele: Great Location to Haram & shops access

Fordele: الفندق نظيف واستقبال شرح

Ulemper: مكان الافطار لا يوجد اطلاله مميزه... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه

Fordele: الفندق نظيف واستقبال شرح

Ulemper: مكان الافطار لا يوجد اطلاله مميزه ... قرب المكان من السوق يعني لازم تنزل للسوق اذا بتطلع على الحرم وزحمه السوق فظيعه

Fordele: Location is okay. Breakfast and dinner are average. Check-in takes time.

Fordele: - Rooms nice and clean. - Very helpful staff. - Buffet was amazing, really great food. - Very close to the Haram.

Fordele: Location

Fordele: The food is amazing compared to all other hotels by the haram

Ulemper: There is no parking and the distance is a little far until they fix the new expansion. Your calves will definitely gain muscle.

Ulemper: Unprofessional staff

Fordele: good location

Fordele: The Location is fantastic to access King Abdullah Extension of Haram. Hardly 5 minutes walk. Rooms Quality and Ambiance Breakfast Quality Bathroom Cleanliness Quite and comfortable rooms

Fordele: Clean, Close to Haram. Staff were very helpful. I must mention Adel Al Zahrani at the front desk who spoke good english which made communication easier and was eager to assist at all times.

Ulemper: Could be better: WIFI, Room Service menu for Sahur

Ulemper: Parking & No bus like other Hotels for Haram

Fordele: Close to Al Haram

Ulemper: Little old stuff

Fordele: Room survice,

Ulemper: To put more type of main course in the buffet

Fordele: Breakfast included

Ulemper: The location, the hotel is the backside of the haram where there is a constant action and no direct access to the haram. you will have to climb a long big hill to get to the haram, there are cars on the street it's terrible to get to the hotel from the haram. Elderly person like mom could not do. Secondly the staff at the front reception, we waited two hours to get aclean room, and we were not the only family. when we managed to get a room it was smoking room when I specificly requested a non smokin room. The property was falsely advertised and lied. Rooms are not even close to the ones of pictures. you have to take multiple elevators just to get down from you hotel, I missed prayer towice. If you take a wrong one you gotta comeback again and the take the right one. I come to Mekka to take my mom to haram, this hotel made it challenging. I try to get out and stay somewhere reasonable (regardless of the cost) for my mom to walk to haram, wouldn't credit me for the knights I didn't use, I was stuck there. Over all it was a bad service and facility. Beware..... dnt stay here. This is falsely advertised, booking.com should be a shamed. I spend over $2,000 for missarable stay.

Fordele: The location of the hotel near the haram . It takes around 5-7 min walking to king Abdelaziz gate . The staff was kind and helpful.

Ulemper: Lights inside the room were not as expected. Although the food was delicious, there was no plenty . The restaurant becomes crowded quickly so you may have to wait until you find a table.

Fordele: Near to masjed alharam

Ulemper: Good staff and good buffet

Fordele: Close (somehow) to Haram

Ulemper: Noise outside at night

Fordele: location

Ulemper: cleaning services and responsiveness of house keeping

Fordele: Breakfast menu is excellent

Ulemper: Room service

Fordele: Breakfast was really good.

Fordele: The hotel was good. Recepition people were excellent and food was good. Location is good for adults but not for old people who need assistance. I like the hotel hospitality especially the KSA coffee.

Ulemper: Nothing

Fordele: Food is good. Location is good and close to Haram.

Fordele: Amazing

Ulemper: All is fine, Parking a bit far from hotel

Fordele: Excellent Staff with fast response location

Ulemper: WIFI too too too slow Carpet were dirty bathroom water temperature (hot water supply is cold) Breakfast not up to the mark .

Fordele: good location and welcoming staff. breakfast on 21st floor was excellent.

Fordele: Great hotel at reasonable price. Excellent breakfast included in room rate. Great shower with tub. Very friendly hotel staff.

Ulemper: Loved everything!

Fordele: Evening meal instead of breakfast was offered - food excellent but wpold have preferred breakfasr (sohoor) instead, Wife missed the meal. Staff at reception were very slow, it took me nearly an hour ...

Fordele: Delicious Egyptian breakfast especially falafel and bread plus parking offer (50 SR/night) was amazing, barbar inside hotel and near to haram gate

Ulemper: The managers of the house keeping and room service r so bad

Fordele: House keeping staff

Ulemper: Parking rates during Ramadan are not updated in booking.com site. Charged me additional 200 SAR per day, even they didn't bother to inform during check-in

Fordele: The room service was excellent and the restaurant/food was very good. Very much walkable to Masjid AlHAram. Paid parking in the basement is very convenient for people traveling by their car.

Ulemper: The Egyptian receptionist (Sorry for addressing him like this; I don't know his name) was careless and had informed me that my reservation was canceled. I don't mean to be racist but I found ...

Fordele: Somehow near to the places we needed to visit.

Ulemper: I paid for 2 nights with 2 breakfast for 2 persons, they only gave us 1 breakfast claiming that it is booking.com mistake.they refused to serve the 2nd night meal eventhough we paid for it.

Ulemper: They charged me for Suhoor saying that Ramadan is started and they don't serve breakfast.

Fordele: I was former resident of Jeddah and love to stay in this hotel as it has special fragrance which I like. Formerly there were shuttle buses but now due to construction around haram the service is not ...

Ulemper: It is all good only the distance one has to walk

Fordele: Staffs are very very very helpful,Awesome service .specially Hikkam ( Butler) I felt humbled front of him for his caring and service

Ulemper: Wifi

Ulemper: too expensive

Fordele: location

Ulemper: lift system to crowdy

Fordele: Breakfast was good. Rooms were spacious.

Ulemper: Description of rooms was not accurate. We were charged extra amount though we disclosed kids with us. Elevators are extremely bad and inconvenient.

Fordele: General environment, staff everything was marvellous.

Ulemper: some floors are carpeted corridors while other aren't. My room was at 14th floor in 6th tower , at first I was a bit disappointed as I walked out of the elevator, but later it was great experience...

Fordele: Location and Facility are excellent and real value

Ulemper: location and service

Fordele: The staff where extremely professional an always ready to help

Ulemper: I would have liked to corridors to be kept cleaner

Fordele: Location

Ulemper: Old structure

Fordele: Location

Ulemper: Cleaning

Fordele: Location is excellent, Nice parking area but slightly costly.

Ulemper: Reception staff was not helpful, Missed prayer because of the guy who checked me in. Despite checking in after the checkin time room was still not ready. Room service call center was not aware about ...

Ulemper: World best location. Super Market big and reasonable. Big Rooms good for family. Breakfast very nice.

Fordele: Nothing

Ulemper: The gutter smell by the elevators on the street level

Fordele: The location is close to haram.

Ulemper: Nothing