I booked this hotel and when I arrived it was closed. The chain did offer me alternate accomodation but it was far from the 4star rating promised. In general I was not happy with service, quality, or their efforts to find me alternate accomodation. Of the 6 days booked I ended up cancelling the visit after 2 days.
Everything was great. No
central location, comfort, best value for money no parking place reserved in front of hotel for loading/unloading cars.
Great location, wooden floor and nice staff The indoors cafe was no more than an ordinary room with chairs.
Please see my previous comment. The hotel accessed my bank account without my personal authorisation. They said that it it does not "matter" /to them at least/ as the payment was blocked.
There is no hotel parking, but the hotel owns a Park near by, and they could make a better park price to gests
Central location; room had balcony with sea view
The view from the corner room was wonderful and the room was very nice. The staff was very friendly, although after letting the front desk know our mini-bar did not seem to be functioning the desk staff proceeded to lecture my husband that he could not use the mini bar for his personal food items. This lecture was most unwelcome as that was not our intent and we could not understand why they would jump to such a conclusion. The mini-bar started working, but due to the rude implication of our inquiry, we elected to purchase wine and beer else where rather than the hotel mini-bar. If there is a concern about the use of the bar, the staff should follow-up when cleaning and not insult the guests who are paying high dollar for their stay. The noise from the street was very loud. Prehaps a warning to guests that the hotel room will not be quiet would have been helpful when selecting a room.
Quiet, relaxing and staff were excellent The bed was not very comfortable
Location and food very good, staff very polite. Rooms are a little bit small and SPA could have more facilities
Everything was perfect - very cosy and comfortable room with a superb view, private beach, good restaurant etc. Next time we would like to stay longer
night disco under windows
confort; situation ; Too many discos in the vicinity, In september it was OK but I imagine that iin full season it would be difficult to sleep before 1.OO am
I liked the design and the furniture. The staff was helpful and professional. The position is excellent. Breakfast was excellent too, in a beautiful hall. The telephone in the room didn't work. We also found one cockroach in the room. The wifi connection is not free of charge and works very poorly on the upper floors.
Very friendly staff. Great location. Nice rooms & bathrooms. Pretty good breakfast, too. We were upgraded to a bigger room for free since we were traveling with our 2 yr old son. I would stay again! The rooms were pretty hot, and we were there in October. Air just didn't work right.
The towels for handwash were missing...
a very nice, old-style hotel, cosy, nicely furnished... a helpfull lady receptionist no parking place available at the time of our stay; traffic noise comming from the main street
we had a nice room no parking not even for unloading bags
Close to the center of the city and the beach Very difficult to park a big car in the city since there are lots of one way and narrow streets.
Tip top renovation, bed, appliances, bathroom with tub. Room with great view.
Excellent room , good location in town. No convenient place to unload luggage. Also, their garage was overbooked, so we had to park at a sister hotel about two blocks away. A minor inconvenience.
Excellent recent refurbishment, excellent staff, great location. Decor is charming, luxurious and tasteful. Superb sea view from room. Great breakfast. Staff was very professional, helpful, plentiful and friendly. Value for the money was the best we had in Croatia. We enjoyed everything about our stay.
Very nice hotel, very elegant, comfortable, pleasant. -
hard to locate, old rooms, phone and air conditioning not working, food not good. $$$$ for what you get. everything
The room was very spacious and was realy clean. Hotel building is not as nice as interior. Stuff was very friendly. There was no shampoo in the bathroom.
The hotel in well located on the seafront. It has an excellent spa and swimming pool with sunbathing facilities that can be reserved for the day.The buffet breakfast is very good with a wide selection to choose from. It has its own car park, ( extra charge) which is essential as it is very very difficult to find parking on the streets. Difficult to find the Hotel and the there are four Grand hotels in Opatija.
Friendly staff, good facilities and food and good location
Good hotel, one of the best in Opatija, comfortable, clean, good service
location,friendly staff initial problem with the toilet-we were given another room
Staff was extremely courteous, breakfast buffet fantastic.
our room was on the backside of the hotel (not seaside) and very noisy.
Parking, position, view.
it was plainly the best looking hotel in Opatija the wireless internet not available for free in the rooms
Everything No pool; small refrigerator
The hotel is very nice, located very conveniently, interior decoration is very pleasant, and the staff is mostly young but highly professional without being too formal.
Please write at least 15 words
Style Lack of internet at reception
Heat not working properly. Parking is paid and available only 500 meters away. I was given a handicap room which is uncomfortable for a normal person, they claim no other room was available, yet the hotel wasn't full.
Good location, nice hotel & staff
Attractive hotel, near the water, friendly staff. For a four star hotel, lack of choice for breakfast and no facitilies like sauna or excercise room. Have seen more at a three star.
There is no parking but the hotel staff are so helpfull that they always find a way of accommodating your request when possible.
we had a very good time, the room are pretty and breakfast was very good.very nice staff as well. only problem is with parking there but we managed to find a plce on the street with meters.
Nice decorated hotel with nice view over the sea. Good breakfast. Parking is quite difficult there (city center).
Flot gammelt hotel, godt vedligeholdt. Flot udsigt. Flotte balkoner ud mod gaden mod syd. God underholdning på meget stor og fin terrasse. Dejlig seng, stort værelse. Selv om der er noget, der kan være lidt bedre, så befandt vi os rigtig godt. Aircondition i værelserne. Køleskab, så man kan opbevare væske , som er vigtigt, især når der er så varmt. Problematisk med parkering i byen, gerne mere information ved ankomst. Balkoner helt i toppen, hvor vi boede kan godt renoveres, men det var rimeligt alligevel.
fantastisk beligenhed. Hotelet har kun 3 stjerner og ikke 4 som beskrevet. Helt umulige parkerings forhold, vi måtte parkere bilen over 1 km fra hotelet, og Hotelt ville ikke hjælp. Et klima anlæg eller som minimum en ventilator på værelset ville hjælpe, der var meget varmt.
The hotel have a private beach, and located in the downtown of Opatija, the main attractions are easy to reach by a few minutes walk, that is great! The site is very calm and peaceful, and the seaw view rooms offer a great view over the Adriatic. It seems to be, like the time have stopped here years ago...the various of the breakfast is poor, and the facilities are in poor condition as well.
Hotel was vwrz clean, staff was kind and helpfull, but there was no mini bar, and food on room service
Staff, room, view, and to be right by the sea!! the bereakfast was alway the same , but it is not a big deal for us! In overall we were very happy!!
location I would never go back to this hotel or to Opatija. On arrival they had lost our reservation and tried to give us different rooms from what we booked.The staff is rude and unprofessional, the hotel is old, the rooms are not on the best conditions with humidity in the walls and other problems. Absence of air conditioner. The breakfast they served was bad. The swiming pool is in a bad state.
Hotel is directly on the beach, and in the center of the city. Good breakfast. limited parking space in front of the hotel. No air condition in the room.
location hotel is old and needs a revamp, quite noisy on road facing side, pool was dirty
It's just near the sea.
view of the sea attitude of the staff
Just the location The hotel staff was not friendly when checking in. They had no record of our reservation as was weekend and the internet was only in the office. In fairness, they gave the room anyway and sorted out the confirmations the next day. The room was extremely hot, toilet not cleaned properly before we came. Checking out was easy, staff friendlier. But hotel old communist style architecture and service, it seems. Would not think it worth Euro 75-odd paid for the room.
Rooms are not air conditioned
Room and hotel was a hreat location in Opatija. Great value for the price. One staff member on reception was particularly unpleasant. I didn't take his name (but grey hair and glasses) and was rude upon arrival taking my passport and not explaining why. Also was quite unhelpful on other occasions he was on duty, refusing to give me change to the internet terminal (in the hotel reception!) so I could not use it late in the evening.
The friendliness of the cafe and reception staff, the variety of dishes available for breakfast, the ambience of the hotel and its prime position in a beautiful city. The single room that I slept in was very hot at night, but I managed this problem by staying up late!
staff was nice, very good location , nice view to the sea a bit nosy due to the street in front of the hotel
great location, beautiful hotel, clean, great view need more parking spaces
Spacious room, luxury dining room and the view from the balcony The feeling that the hotel has known better times.Missing bulbs in the lamps,creeping bed
everything i like!Stuff is polite and kind!really kings hotel! breakfast reach offering many varaitiys!50 meters from beach and 200 meters from bus station
it was fine thanks No lunch available
there is an excellent Belle Epoque ambiance and the staff are most helpful very comfortable rooms There is a long staircase to the hotel entrance which is not suitable for older people
breakfast very good, hotel staff nice, hotel's vintage aspect is nice they could work a little bit on the confort and they could offer more facilities
I stayed five nights so I have a fairly long experience. Room staff were excellent. The internet is costly and does not include the usb port that business traveller needs. Laundry service slow. Front desk staff did not know bus schedules or routes and did not know major buildings in Riejka. No map of Opatikia. No porters!
Location, room with view and balcony. Closeness to sea and town. Why was not breakfast allowed to be eaten outside? Why was the pool closed on Sundays (if it needs to be clean, why not during night time or a week day)?
Old building but beautiful and has a authentic spirit with high ceilings, wooden white sun shield. It would be nice if the hotel could be renovated to its originals. The room was large enough to accomodate 3 with a balcony having a nice view of sea and Rijeka coast. Not a luxury but still might think to stay the next time at its reasonable price. The open buffet breakfast was satisfactory. Old and needs to be refurnished.
I survived the stay and did not die in my sleep When we walked into the hotel it was like entering the twilight zone. It felt like being in a retirement house. When we got to the room, the bathroom had mold on the shower curtains and the walls - I did not shower in the hotel, I was so creeped out about the hotel I did not sleep very well that night. Luckily I was only staying for the one night. I won't be going back there, and I won't recommend the hotel to anyone. It was rated as a 3 star but it should've been a 1 star. The hotel needs updating and the staff need to become a lot friendlier.
Paid for Sea View which was magnificent + evening meal was excellent value. 1960's furnishings and decor in bedrooms
Nice, old, but clean and charming hotel. Some things need renovation, but you can see that hotel staff works their job very well.
breakfast was good some of the reception staff were very good
it is peacefull everithig is ok
Th lcation was great
First of all, staff are really pleasant in communication and considerate. Many workers speak several languages. Breakfast is excellent. Nice restaurant and cafe service and facilities. Facilities need to be improved obviously. Rooms for smokers and non-smokers should be allocated in different parts of building, as if my neighbour above or below my room is smoking all the smoke is coming to my room as well through the windows.
very spacious room, excellent breakfast, hotel is nicely updated and very clean. the bathroom was very small but serviceable and clean. we had a sea front room and wonderful view from the second floor. excellent location. we had a reserved parking spot in front of the hotel, very important if you drive there, parking is very sparse. Hotel desk staff spoke very good English and they were very helpful.
Great location, not in the middle of the action but very close.
Close to main beach and centre of town Room was quite small
I thoroughly enjoyed the view ! The breakfast included fresh pineapple ... thank you very much. Parking was limited but there was always a spot when needed. I would have like to stay here longer !
great location. we were traveling with friends and they had a room 2x our room size with a sitting area, at the same price
the view on the sea we were next to the elevators, the noise was constant all night. we certainly did not have a rest. Glad to leave.
The view!!! no
Very good price/performance (however, it is off-season). Rooms were clean, staff was ok.
This is supposed to be a 4* hotel - which I am not sure I would agree with. I do not expect to have to pay for the use of the sauna, steam room etc. in the pool area, nor should there be a charge for the sun loungers on the "beach" We had specifically asked for a parking place as we had driven from England, but one was not available
The view of the Adriatic Sea is great. The older section of the hotel is very 70s, but the rooms have great balconies. The newer section is very nice, but no balconies. Buffet breakfast was extensive and good. There are two free internet points in the lobby. There was a stale smell in the lobby of the 70s portion of the hotel.
Could not fault. Great swimming pool
Location Not enough elevators and the existing ones are too slow. Not enought parking. Hotel Bar and Restaurant close too early.
the newly refurnished facilities
In a great location of Opatija, breakfast was good and parking facilities available.
Excellent, helpful staff; beautiful view of water Room small; had to walk some distance to elevators and breakfast room; not in center of "hotel row"
Spcious, quiet room, big pool, helpful staff, good spa and massage facilitites, private access to the beach (concrete area for chairs), Breakfast quality (considered as fodder rather than food), untidy floors and long way out from the Villa (only possible through the hotel).
Excellent facilities with pools and Wellness Centre, location is fantastic with great views on the Adriatic. Restaurant was O.K.
The room was spaceous, with a wonderful view over Kvarner bay. Hotel beach was great and gave us some privacy, espeacilly valuable during high season when all public beaches are crowded. The open pool was great as well. My daughter enoyed supervised activities for kids during the time of the day when the heat was still too high for children. There were things that a 4 /5 * hotel should not allow: breakfast was pretty poor; hotel towels very thin and washed out; there were no shampoo or body wash in the bathroom exept from the dispenser and those very thin and watered down ; rooms were serviced late in a day.
The staff at the reception were very nice & helpful! The outdoor pool & areas surrounding the pool are large & very nice. The indoor pool/jacuzzi is just inside from the outdoor pool so it easy to go back and forth between them. The beach area is also close to the outdoor pool. There are some nice rock formations just off the hotel which make for some good snorkeling. It is an easy 10 minute walk to the center of Opatija, so it is easy to go out for dinner without driving. The breakfast does not seem to be 5 star quality. We have stayed at many 4 star hotels in Croatia with better breakfasts. Parking in Opatija is expensive (5 kuna/hour min, even on weekends) so if the hotel doesn't have free parking (like this one), it can add up. We stayed in the Villas and to get there from the hotel (which is the only way) you have to go up and down stairs, which is a pain with a stroller. Same for the beach--the only access from the hotel is with multiple stairs.
Excellent room with fantastic view. Helpful staff. Good sea and pool swimming. Very nice hotel Parking expensive. No outdoor dining in evening (so we tended to dine out)
Five Star, clean, beautifully renovated, quiet room with excellent location for walking; outstanding buffet breakfast; free entertainment on select nights. Opatija is a charming city to walkaround the main street and seaside promenade Difficult to find hotel. Free parking is very difficult to find and roads are very steep -- consider paying hotel for parking; luggage transport from front desk to hotel annex is involved; hotel does not have designated smoke-free rooms.
Looks good from the outside and is close to most facilities in the resort of Opatije, but does look, inside, that some money could be spent. The business would seem to be marginal and I would not be surprised if it was not operating inder its current management in a year or two hence. It had a certain, somewhat downßatßheel. charm. So we liked it: all in all, despite the comments above.
The room was spacious, with the balcony ovelooking the Kvarner gulf, with a beautiful view, the staff was friendly, and our dog was allowed to stay with us. I knew what to expect because it is a very old hotel that is not renewed. All in all, we were satisfied. It is an old hotel without any modern facilities (even air condition, which is inconvenient in summer), such as the swimming pool, spa etc. But as I said we knew what to expect.
exchange office no
its position, quite big rooms, old fashion style, really freandly staff working at reception.
the view no AC