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Pay extra for deluxe corner room. Worth it.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Quality everything - un beatable location having to pay for internet
Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
awesome! clean and friendly. perfect location.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
Great lobby restaurant. Different twist on flavour with friendly staff
Walking distance to Parliament Bldgs and Byward Market. Construction across the street and noise.
The hotel restaurant was excellent. The view from the room was depressing. The first one they offered looked upon a parking lot, the next one, which was the only other possibility, upon a construction site filled with debris. The reception desk personnel did not speak French. The bar decoration was not at all like the one posted on Kayak.
staff were friendly. the room was clean. Wifi worked fine. there was renovation going on and lobby floor is confused but the room was quiet.
Excellent buffet breakfast that claimed to have the best bread in the city. They did! Modern rooms with very comfortable beds and perfect pillows. Parking lot is very confusing and you can easily scratch your car unless very careful. It is multi-level and the hotel entrance is down 3 and to the back right. It took me 3-stays to figure this out. Gym is small but gets the job done. Get an upper floor until the renovations are completed. It will be beautiful but is noisy at the moment.
This hotel is in a great location. And walking distance to most attractions. Great bar, Wifi would drop out every now and again.
Good location for conferences - walking distance from convention center and shopping. Clean room and excellent staff. Room was directly above the garbage dumpsters, so very early every morning was rudely woken up by garbage trucks slamming dumpsters. I wouldn't normally mention this, but I specifically asked for a room in a quiet area. The dining option has a very limited menu and has a high cost compared to other options for the area.
the clean up job daily is very good they are renovating...
Pillows were terrible. Ice machine did not work. Booked a hotel with a pool and it was not available to be used.
Cleanliness, staff, location was fine since I like to walk. The pool was nice. Parking price was not listed. Cost $23/day! No mention of that in the add. Also breakfast was a straight $19/person. Too much!
Close to convention center, shopping & Byswater (Bayswater?) restaurant area. Not far from Chateau Laurier or Capital Hill. Clean rooms. Friendly staff at front desk. Cool/funky little restaurant/cafe area on the first floor, which filled up at night. Common areas bright and nicely decorated, with lots of computers for general use. Room was small but functional and clean. Gym was a little disappointing, but had treadmills eliptical and some weight machines. It was fine for a short stay, but not much more. Nearby construction makes for some unattractive views, but it's not noisy or bothersome otherwise. Overall, I was happy with my selection for the price I paid.
The room was very spacious, with all the amenites I would have wanted. Would like to try the restaurant on my next stay. Staff was very friendly and efficient. Could not figure out how to get the mini-fridge turned on, but by the time I realized there was one, was sort of too late to come in handy. Oh yes, and the charge for in-room movie was outrageous, almost $16.00.
Not only was the lobby staff friendly and engaging, they were extra attentive. The room with the Parliament view was fantastic and no details were overlooked -- linens, towels, cleanliness. Could not have done better for reasonable price or for greater cost.
We loved everything!!! it was right in the center of everything, so walking was perfect. there was nothing we didn't like.
The comfort very good
They oversold the rooms. They did not have a room for me I had to sleep on a cot in a conference room!
central position the filthy scum that surrounded the swimming and jakuzzi pools
I had an amazing view on the 2 most historic sites in Ottawa, the parliament and the chateau laurier...that alone was worth the cost It is an average hotel and rather expensive, if I had a room facing the backyard it would have been very disapointing. No free internet which is really bad
Excellent bed, excellent location. It is walking distance to everything. Staff are very friendly and provide excellent service!
An excellent welcome, and room explanation etc. Nothing was too much trouble for the staff. Food excellent and good value. Not having beauty treatments available in situ-i.e. facials.
Helpful staff, clean room, very comfortable, good location but a little hard to reach due to current construction. Close to Byward market, which we loved for browsing, shopping and eating. Concierge was extremely helpful with directions for getting to and around Montreal, our next stop.
Staff,location Kids running around hote,l screaming well after 1100pm ,older hotel,needs updated.
We had an excellent experience at the Westin Ottawa. Our room was on the 21st floor overlooking the Parliament buildings - it couldn't have been better. The room was spacious and well-designed. We would definitely return here.
I loved being only a couple blocks from Parliament, numerous restaurants and cafes. When I arrived, they gave me the wrong room (I booked a basic room and they gave me a room with a kitchenette). When they realized they'd upgraded me and I was staying three nights, they immediately downgraded me. I had already unpacked a little, had to repack, return to the lobby (at 2 am), and get a second room. Room number 2 had a king size bed that I wish I could post pictures of. The mattress was literally V shaped, as though an elephant had slept in the middle prior to my visit. Further, it didn't have a fitted sheet - just a flat sheet that barely covered the top, exposing an offer looking, striped mattress, ew. I eventually complained and was given a third, nicer room. So, I packed my things a second time, and went up and down returning/exchanging keys. I'd note that the woman working the morning I complained was absolutely terrible. I showed her the pictures I'd taken of the bed, which I'll eventually post on yelp, and she merely played dumb. I was not happy with the comfort or service at this hotel.
Location, staff were nice It is dated and could upgrades. Carpet was not the cleanest, but overall I would say it is just ok.
Good location - convenient to bus stop When asked for assistance with getting a bottle of water because I was too sick to get out of bed - I was told to drink out of the tap. Also a confectioners bar was requested but all I was offered was to go to a vending machine.
Bus stop right out front across the street, easy to get to anywhere in the city, we were able to walk to a couple museums as well as the canal for winterlude activities. We only stayed for one night and had a very jammed packed weekend so really only checked in, left came back to sleep then checked out when we woke up in the morning. They have underground paid parking across the street but it is a free service on the weekend so that was a plus! ceiling paint was cracking, bathroom very small and outdated, as well as some apparent damages to the door (chipping paint etc). Whole floor smelled strongly of cleaning supplies (harsh not nice) and also the air was so dry we both woke up with very sore throats.
In an age where preserving our environment is important, they kept replacing soap bars that were used once. On a side note, don't ask to settle your bill the night before for an early departure. Every excuse under the planet.
I did not hear any noise from my neighbors. I slept really well. During my checkin, the staff was somehow indifferent to me. But during the checkout, another staff at that time was very nice to me.
Room tatty tv didn't work moved room after much confusion would not stay again
Great location and parking Its a bit old now. Rooms are out dated and smell like grandmothers house. Bathroom from the 80's and water pressure like an asthmatic smoker blowing water at you through a straw. For $200 a night you expect more.
Location and price Conditions
Convenient to downtown attractions and restaurants. trying to find a place to park the car before checking in.
Clean, comfortable room. Friendly staff. Wall paper behind bed was ugly! Shower needed a railing or something to hold on to....too easy to slip and fall.
Location, staff knowledge, design, spa/pool area All good
There is No place to park in front of the hotel legally b/c the cabs take the spots. I forgot my razor and had one sent to the room. It was quite possibly to WORST razor ever made! My face was so badly cut it was terrible that a hotel would send this to a customer. This is two days later and I am still bleeding. A cheap disposable Bic razor would have served the purpose instead of this plastic with a dull blade. I should have expected more.
Everything. The Sheraton has well-designed, comfortable rooms. The staff were really helpful. We had access to the internet in the foyer area - something that is not readily available in other hotels (we don't use wi-fi). The hotel's cafe/restaurant were open for meals fairly late in the evening for late arrivals. The breakfast in the dining room had a wide range of choices. We didn't use the pool but it looked nice. It would be hard to fault this hotel - we had a wonderful visit.
The location of the hotel great and really in the middle of downtown. Being an spg platinum member has its perks as you get access to free breakfast, a printer and newspapers in the platinum lounge which is really nice and cozy. Location being downtown and with all the construction work it was noisy early in the morning and late at night. The fitness and pool facilities are great but it is certainly missing a sauna and hot tub. Parking had to be valet and was 24$per day. That was very expensive and a huge upset that no free parking option was available.
the underground parking was too low for us to use
Great place,steps from parliament buildings.Great staff,very helpful in everyway. No
I loved the location. Very short walk to everything. They did not have the two beds which i had booked.
Liked the spaciousness of the room. Found the beds, pillows and duvets very relaxing & comfortable. The cost of valet parking. Was not aware of the astronmical fee. If it was clearly indicated, we would have made alternative arrangements for parking.
Efficient and pleasant staff.. spotless room and great bedding. Paying for use of the internet.
The housekeeping service was excellent. i needed extra shampoo, and they lady was kind enough to give me some. Plus, I lost an earring in the room, and housekeeping found it for me and is mailing it to me.
Two rooms were confirmed for late check-in, one guest arrived after mid-night and her room had been given away
Well organized during check-in, good location, very comfortable beds, friendly staff Well unfortunately we were kept awake from 12:00 am until 5:10 am due to some very rowdy, rude guests on the 5th floor. When I called reception at 4:00 am, apologies were given and I was offered a choice to move to a different floor, by then however it was too late. We received a free breakfast but when we went to the restaurant I felt we were looked upon differently..........
A little dated...forgot shampoo in room, cleaning staff were socializing when I got to room..forgot to replace many items in room.
Great location. Loved the turn down service and the bottled water in the rooms. Slow elevator. Small rooms; made you feel like you get what you pay for. Left charger in room, had to ask three times at front desk to get a response. Twice thwy promised to call and never did and finally when I wated in the lobby for an answer, it was like they were clueless on my first two requests, and had to start explaining all over again.
The bed was firm and comfortable. The limitation in variety of food at the restaurant.
The design and the atmosphere. Everything was fine. This is my 4th time at the same hotel, won't change it.
I liked the Hotel, loved that there were glasses and not plastic cups in the room and bathroom
The staff are very nice and helpful Some rooms are small (not all)
Glass of wine in the evening was nice. Lack of curtain or window screen. Only a blackout shade was available so either your window was open for two very close buildings to peer into or your room was dark. Also the hotel was a little worn and the carpet needed a shampoo.
Great value for the price. Friendly staff and nice rooms. Perfect for a solo traveler. Excellent location right by Parliament. None of the dining options were very affordable, and breakfast is not included.
Staff pleasant; everyone clearly trying hard Room service took a long time and what I had was marginal quality-wise; unlit alarm clock; old TV
The design in the room. The comfy bed. The location The staff could not speak French. The room was obviously cleaned too fast the bed was poorly made and the bathroom was a bit dirty. There was a lot of dust on the furniture. There was no terrasse and no pool. There was no recycle bin in the room. The strong chemical perfume in the lobby.
its location and style expensive parking
Staff were very friendly. Room was clean and comfortable.
Great location. Large rooms Needs some updating. Parking is located under hotel. Very tight.
Nothing stood out. Non-smoking Hotel, that STUNK like cigarettes. A cup of cigarette butts on the balcony up arrival. Nickel & dime for EVERYTHING. We could write in the dirt in the hotel room. Travel a lot, one of the worst stays ever. $--/night turned into $---!!
The rooms are very spacious and I like that breakfast is included in the price of the room. Parking garage is quite tight.
Spacious suite, great location, excellent breakfast, family friendly
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As I had read in a review...great comfy beds...seconded by very courteous staff. no
Beautiful spacious room, thick towels, great breakfast, friendly staff and great location. Parking was under the building and quite convenient.