Pendleton Hoteller

I liked that my dogs were able to stay with me and the fact that the location was walking distance to a park and several restaurants. Parking lot was not effectively constructed. The appliances were old and out of date other than the TV. No DVD player to watch a movie from red box. The room smelt old. Heater was noisy.

Friendly staff and breakfast was very, very basic. Poor maintenance. Door hinges were missing screws and was tough to open. Grout in bathroom was dirty. I wiped up a small spill on the carpet and the white rag was extremely dirty when I was done.

Hmmmm, NOTHING. I've traveled all over the country and stayed many, many places, since I was a kid. Our friends had a confirmation on their phone with the same date as us. The desk ladies said they couldn't find their reservation and there was nothing available even though our friend had proof and the desk lady said our friends stayed there last month....lol. None of us had ever stayed in Pendleton!!! He asked to see the manager and no one was there. So she got a hold of him and he said I can't deal with you right now I'm grocery shopping. Not even a...I'm sorry, or voucher for a free room, NOTHING! So they told him to leave he's holding up the line. Her rudeness and tone of voice was very unprofessional, and not just to them. So they had to scramble and find another hotel. Also, Check in was at 3:00, and none of the rooms were even ready. Ridiculous!!! My husband went to ask for towels the next morning because they didn't leave any, and the same lady said oh...and just sat there. So he basically said we have no towels, can I please get 4 towels.

The motel accommodated my bottom room request which was nice. The beds are very uncomfortable. When I arrive I told the front desk person I did not want any housekeeping service and just wsnts one extra towel that I would pick up at the front desk. She did not listen to me and when I came back to my room things were moved, and a receipt was taken as trash in which I still needs so I could return something. Staff needs to listen to the customers better!!

The staff were very helpful and courteous. They were quick to address any issues we brought them. The hotel is a block or two from downtown and we were able to walk back and forth, which was very nice. The room was not very clean and the coffee had not been replenished. I understand that I had chosen a less expensive hotel but still feel that cleanliness should be top priority. I don't feel the money spent was worth the stay. I will pay a bit more to stay in a nicer hotel next time.

Reasonably priced, downtown motel.

The manager went out of her way to help us change the date without additional charges. The motel is old and was treated that way. It was not kept up and it wasn't clean.