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Was a nice hotel free easy parking They started re-modeling work in the room next to me on Sunday morning, very disruptive. Breakfast also very disapointing
the restaurant had good food, and also good service. doormen were very pleasant and polite. cannot answer this question without getting into my complaints
Beautiful hotel with a good location close to the airport. Very comfortable. We had requested non feather comforter and pillows. They hadn't done this but sent an employee to change this immediately after we checked in. That was impressive!
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
overall personal was very friendly and helpful
A beautiful location. Close to Stanford University, yet away from the conjestion. Somewhat taken aback that free coffee is not offered to guests.
Hotel has a beautiful view of the bay, great bar and lounge area, staff was very friendly, parking is free and have a valet if needed. We only had breakfast and was more than adequate, a bit pricey. They have plenty of computers to use in the lobby for free and printers to access internet. No need for a laptop if you are not going to access files.
ease of access and location; comfortable pricey amenities and must drive to do anything not at the hotel
It was lovely very classy and posh. very reasonable price, handy for airport. The room was spot on.
Athena was extremely nice and helpful!
Excellent price (best price in the area) Friendly and helpful staff, clean, comfortable bed, easy access and parking, fridge and microwave in the room (coffee is in the lobby), 24 hr IHOP next door. Freeway noise: It is right next to the freeway, a mixed blessing because it is easy to get to, but the soundwall didn't get rid of the noise but instead seemd to make it this haunting whosh/screech. I overcame that by leaving the fan on in the bathroom and the bathroom door partially open and that masked it enough so I was able to sleep.
There was mold on the shower floor. I asked twice for bleach to clean it myself but never got it. There are holes in the carpet.
quality of room, beds, shower/tub, tv, and staff were helpful not enough end tables next to bed, there was only one and had to improvise the other side.
Upstairs folks were noisy
The room and bathroom were clean, had high ceilings, was very satisfactory The TV channels weren't great, but we weren't there to watch TV anyway.
location easy to find. nice rooms. outstanding office staff. check in and check out both smooth and easy with Heba. Ahmad attentive to situation with noisy guests upstairs (seriously, they sounded like a herd of elephants clamping around up there! even my noisy 11 year old complained about the noise level.) he moved them ... we had a very restful night. then two nights with moderate noise. staff friendly, yet professional. the 11 year old loved the pool and we love that he then slept soundly. relatively affordable. downstairs rooms get waaay too much noise from upstairs. even my hard-of-hearing father mentioned how noisy it was. housekeeping staff seem unclear on how many people are staying in rooms, even for consecutive nights ... had to get towels twice! shower grout moldy. ceiling and on wall near ceiling moldy.
It was and indoor like motel over all it was quite. And locked hallways doors as well as the door do to the room. It was clean. I booked though kayak however they didn't tell me when I got there of have to pay $100 for a security deposit. :/ The front desk seemed pretty strict on it. Hoping I get it back to cuz you can't get it garenteed before you leave.
The staff they were great very polite and the rooms were very clean The other guest were very noisy.
Close to highway, room was dark, weird smell everywhere, bed was not very comfortable, poor internet connection
Brown streak on the bed, crushed bugs on the walls, sliding doors bolted shut. Avoid!
Everything was clean and neat.
This guest did not leave comments about this hotel.
everything park was a problum foe me because of my trailer
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
Size and location of room. Decor and cleanliness of room. Firmness of bed. Quality of linens. AC worked well. We liked the infused water and fruit basket in lobby. Robot greeter with complimentary welcome water was fantastic! Street location was a bit sketchy. Internet was poor as it kept cutting in and out.
This guest did not leave comments about this hotel.
Very comfortable and well maintained. Staff were all potite and professional. N/A
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
Clean, good breakfast every day. Comfortable stay with kuerig coffee in room. Location more towards downtown little crowded. Parking entrance in front only. No pool.
really nice in the details! feel warm! and the light in the room is just enough and vary convenient nothing I think of
Quiet; friendly staff, especially at breakfast. Price jumped up by $60 while we were searching. Room was a bit flimsy. Picture on wall made a fairly loud noise just from walking on the floor.
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
The staff was very accommodating and helpful. The shower was not clean and was hard to turn on. Water pressure was very low. Not desirable.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Exceptional customer service. Unclean.
Beautiful hotel with strong drinks! No nightlife near by.
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
The bath robes and the gym it's 24hrs How the tv worked and the remote sorta sucked. They need to upgrade
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Under construction, noisey
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
Not much. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. No microwave. No fridge. No good complimentary coffee or snacks. Pool and hot tub weren't working when they told me they would be. And room smelled like smoke. Had to pay for parking and wifi! No complimentary breakfast.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
They charged extra fees.
Nice view beds very comfortable.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
The furniture fixtures and equipment is due for replacement.
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Parking not included, outdated need manteinance
Friendly staff and very accomodating as always. Make you feel home.
Best free continental breakfast I have ever had omlettes, fresh waffles ,biscuits and gravy, fresh fruit, juice ,coffee, cereal, Keurig coffee machine in room. DVD player in room
price of room was exorbitant. No restaurants within walking distance.
As a business traveler, I found this place to suit my every need. The location and proximity to the industrial park and dining was excellent. The cinnamon rolls are to die for. And they a wonderfully friendly Staff.
The room was very clean and bigger than expected. Has a frig and microwave as well as TV and DVD player. The person at the reception area bent over backwards to be helpful. Only 3+ miles to Stanford Med Ctr and a great place to stay if you are a patient's family. Highly recommend
It was close to where I had to be the following morning. The area was not the best.
It was great the room was wonderful and the staff was great. Lots of steps so hard to get to if you are older. Also bring pillows if you want more than one,
If you're looking for a clean and inexpensive place to stay in Redwood City, I would recommend this hotel. I found our room to be very clean, neat, and a lot larger than I had expected. The hotel staff were very friendly and helpful. The bed was a little hard, but overall pretty comfortable. I would give this hotel a 9 out of 10.
Mid-price hotel with 1st class amenities. I really appreciated the thick towels, top quality sheets (& no icky bedspread!) and robe. Room designed to feel spacious: closets, microwave & frig located in alcoves, with out taking up room space. Full-length mirror. Good lighting. Large variety at courtesy continental breakfast--eat healthy or splurge a little. Check-in & check-out procedure extremely efficient and convenient! Service not intrusive, but friendly.
Stayed here for several nights and found the hotel to be very well managed, clean and reasonably priced. Room was very clean and nicely furnished. Staff were excellent. Breakfast was pleasant.
A very Nice rooom...Good location...Quiet and the staff was really nice!
For a short trip to the Redwood City area this is excellent value for money and very well located just of Highway 101. Staff were very welcoming and friendly. Basic breakfast OK for a quick start. Room was clean and comfortable. Good WiFi coverage.
The beds were good. The room was quiet and a nice comfortable size. The continental breakfast was simple but fresh. It included scambles eggs. The surprise, the eggs were cooked perfectly. Only an ice machine and softdrink machine. However there was a liquor store in the same building. So actually this is a plus. The door lock is falling apart and needs replacement. It was difficult to get it looked. It had a place were the chain once was. I assumed that the people are so friendly there you did not need locks. LOL
I was staying overnight for an appointment I had in the early morning. The hotel is old, but they've done some updating. In the room itself, they focused more on updating the bathroom than the main room, which I think was a good call because it's important to have a clean, well-functioning, modern bathroom. The hotel was very close to my appointment. So, in that sense the location was good. Atmosphere-wise, however, the location has nothing to offer. The front desk person was nice, efficient, and welcoming. The breakfast isn't gourmet, but a decent variety of the standard stuff: microwaved eggs, pastries, bagels, yogurt, fruit cups, etc. In other words, you could probably find something to tide you over. The lobby is clean and pleasant. The room was quiet enough, even though it faced the main street. There was a mini-fridge in the room and a coffee maker with coffee provided. It's a motel-style place, more like a Motel 6 than other Best Westerns I've stayed at and it kind of had a strip-mall feeling to it. The room had a very musty smell, not a smoke smell, but just an *old* smell. That was the worst of the whole experience for me. The room was clean, but had a kind of old, worn feeling to it that I'm not used to from Best Westerns. The carpet seemed old and dated, and the bedding, too. The heater wasn't very nuanced. It blasted hot air that made the room too hot, too quickly, but when we turned it off, the room quickly got cold. There are more modern heaters that work better, I've seen them in other hotels I've stayed in. Overall, if I had to stay in this area again, I'd probably look for a different hotel. This one was too expensive for what it had to offer.
A horn of CalTrain is sometimes annoying, but they cannot avoid this... I needed any facility to make boiled water.
It's a quiet, low key hotel with nice rooms Hotel did not have records of our reservation. They had vacancies and they honor our reservation anyway.
Nice hotel rooms and pool No
Front desk service. Too much street noise,all night. Noisy refrigerator. Unplugged it in middle of night.
Booked a non smoking room when I checked in none were available, had to take a smoking one since I had prepaid. Room smelt like an ashtray with burn spots on bed and curtains. People were allowed to drink and smoke in the hallway and parking lot, street party atmosphere, I didn't feel safe and it made the smoke stench even worse!
Size of room, fridge, microwave, breakfast, cost The cleaning of the rooms could be improved, every once in awhile move furniture out to clean corners, around baseboards and under furniture a bit better
Positive: - It is inexpensive and conveniently located (if you're in Redwood City) Negatives: - The motel is very dated and somewhat rundown - The rooms smelled like old, dirty wash rags - Although the room looked like it had been updated recently, it was still quite shabby and worn - The walls and doors are as thin as rice paper. You are going to hear every step, belch and fart. Not to mention the other things...
Good deal Costruction
Basic, clean, comfortable, quiet room, good shower, everything you need.
Free snacks in the lobby, free hot breakfast. Fridge, microwave, coffee maker, iron, dvd player, spa in room! Very spacious room also had work area. Close to shops. Very friendly staff. Checkout at 12pm would have been ideal although was available for only $10 more. Road noise was a little loud but did not hear much noise from other rooms which was nice. Some channels didn't come in clearly but the dvd player worked great so I was able to watch a movie I purchased.
Comfortable bed, nice spacious bathroom, great breakfast and beautiful rose bushes. Weird random multiple, unexplained screaming in the middle of the night and early morning....kind of creepy. Either we had thin walls and loud active neighbors or ghosts...we chose the former.
Room was clean, facility was clean, accommodating. Friendly staff. Eggs were not fresh...byt okay
Good location. Close to Stanford. Ok jacuzzi tub. nice room with desk and 2 extra chairs. Good for eating dinner on.
The location is nice to visit Stanford-University
Nice/helpful staff, comfortable bed, pretty clean. Crappy hairdryer, broken air conditioner, too-small shower curtain--all of the little touches that make a hotel nice were completely missing. Would not stay here again.
The staff was extremely helpful. Parking lot filled up at night & I had to park on the street.
updated rooms were nice, friendly staff that took care of our issue. air conditioning worked good. wasn't up in time for the continental breakfast but they have one. I would stay there again. Jacuzzi spa will only fit 4 people , no pool, next to car wash and fast food drive thru, try to stay on other end of complex. the Jacuzzi wasn't working so I brought it up to the manager and he ended up moving us to a room with a jetted tub.
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
One of the best deals I have ever had.
Carpets need replacing.
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
friendly staff clean rooms
Check in went amazing and fast friendly service.
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Nothing The staff was rude, My credit card was overcharged 3 times.
Nothing at all. Everything, the staff was terrible.
Great place to stay. Close to the SFO airport
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
Breakfast included with a niceroom Cleaning service did not remove trash oneday
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Breakfast is why i stay hereorice
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
It was quiet. Had to have a maintenance man come to move a piece of furniture in order to turn on some overhead ceiling lights - switch was behind the furniture! I had requested a bathtub & asked the front desk if my room had one and was told yes--he didn't bother to tell me that there was NO WAY to plug it to hold water! There was no luggage rack. Desk clerk did not speak English well.
Blood on towels. Roaches in the room. Stink.
Nothing AC didn't work. Pool was cold. Breakfast was horrible - worse than what one can buy in a gas station. Tub would not drain. Room was not clean. Staff was rude. I asked for extra towels for the freezing cold pool, and had to argue to get two of the three I requested. I was told not to eat it when I pointed out how disgusting the breakfast was. The place is a shit hole.
The staff was very accomodating and warm. The rooms were very clean. The location was very safe and walking distance to shopping, nice downtown and good coffee shops. The breakfast was simple- fruit, coffee, juice, choice of 3 cold cereals, danish and toast. Nothing fancy, but serviceable. This hotel is a great value. The hotel served all our needs perfectly.
The mangers / front desk staff made everything right when we had a room that did not fit our needs. Friendly, gracious, "customer comes first" attitude of service. N/A
Picture & name There's no value at all, maybe $40 worth. I'll never ever stay again.
Clean and close to my business appointmant. It was located near a shopping center for food
Staff is great. Breakfast could be earler and more healthy.
Location to friend's house. Across the street from Whole Foods. Easy "in and out" from freeway. We stayed there while traveling through Redwood City and because it was close to our friend's house. The staff was very accomodating.
Internet was working fine, good location and close to train and bus stations breakfast is not really good
The Inn, although an older building, was clean and well maintained. We switched rooms to be at the rear away from the busy street. Noise from the El Camino and the fact that we couldn't get a queen size bed room on the second floor.
Reasonable price for the area, clean.
Location, staff, tv, walking distance to restaurants Big stains on some furniture
There was no hot water, the front desk person said I should run the water for 10-15 min. Who does that, especially in California where we have severe droughts. The windows haven't been cleaned in months
The motel location is easy to recognize. The staffing shortage is the problem of this motel. The person at the registration counter is not available when the guest requests help.
This guest did not leave comments about this hotel.
convenient location, cheapest price in area The pastries for the included continental breakfast all contained artificial colorings which are harmful to many people. The lights were not set to have a light go on when the switch by the door was flipped No sheer window covering, just blackout drapes
nothing It was a dump, paid to much to stay in a run down room in a bad area
This hotel was surprisingly safe, clean, and spacious for its budget price.
Worse than Motel 6 Not enough plugs in the shower way small and just plain old
The staff was helpful and friendly very quiet Parking to little
This guest did not leave comments about this hotel.
Location & staff are excellent; very nice, family oriented people and close to shopping centers. Accommodations are comfortable. Rooms are appropriate for the price but need better upkeep. No real coffee or breakfast.
Location was great. Walking distance to restaurants and Target was a plus. Television remote. No directions and buttons on remote were unreadable. Had to guess how what each button was. Also they had satellite with no instructions on how to turn on (took about 1/2 hour to figure out).