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The staff were incredibly helpful and friendly That we couldn't stay longer
The restaurant at the hotel was absolutely delicious and the parking situation was convenient. Ambiance was very inviting. Great lobby space. The room is severely outdated, terrible carpet and crayon marking on the walls from previous guests.
The Pullman is the former Sofitel hotel and other than change the signage they did little else. The hotel is ready for some paint and upgrading. The location is excellent . the staff is friendly and accommodating..
The view from our sixth floor room was beautiful. There were birders in our room and birds could be seen in the trees close by as well as the beautiful lake. We loved seeing the sunrise and the mountains. Just walking around the grounds was a pleasant experience. Thank you for a lovely stay from Southerners who spent Christmas in your lovely surroundings.
Nothing This hotel cancelled my reservation without explanation during the last week prior to my stay which caused the booking.com to commit fraud against me by making another reservation at a different hotel without my permission and instructed to not do that but did it anyway causing loss of funds which the other hotel refused to refund due to their booking policy which was completely contrary to to printed policy I had received from booking.com from the first and only reservation made by me. It's a scheme to make money from you regardless of what you do with a reservation. Do your homework on these online booking sites folks. It pays to stay away!
Needed a place to stay for family and friends to attend my daughters graduation from college. The location was convenient, clean, comfortable. I wish I had found it sooner when I would come to visit her. If I were to stay in the area again, this would be my first choice to seek out a bargain. This hotel can be pricey, I was fortunate to find an Internet deal that had costs comparable to surrounding lodging. In addition, the parking at $25 per night was a bit steep as well. Cost will be the largest consideration for me on a return visit.
I like sofitel brand and the amenities The rooms are in dire need of remidel. Bathroom had molding joints and wallpaper coming off the wall.
The hotel amenities are more like a luxury hotel than other hotels you stay at when traveling for business. The bed comfortable was really comfortable! The hotel only has one restaurant, which is a bit overpriced for the food you get, but the staff was really nice. You will need to drive or take a taxi/uber to find other restaurants nearby. The hotel is surrounded by business parks.
Hector was very helpful and friendly... he went out of his way giving us information. He couldn't do enought for us.!!! Thank you
comfortable and clean rooms. I was next to a service elevator and needed to change my room after I was all settled in for the night. I also asked for some toiletries and never received it
One of the nicest hotels I have stayed at in the area. Very clean and great customer service.
Make me happy with enjoy with my family. wonderful view outside and nice place too.one thing I need to say with the people very nice.because.last night .after parking car in the floor.I forget to lost the car key somewhere.in the next morning somebody take it and bring back to the front desk for me.thank you very much.
really nice in the details! feel warm! and the light in the room is just enough and vary convenient nothing I think of
everything park was a problum foe me because of my trailer
Very nice room and the breakfast area was very clean and always had a very friendly hostess there who kept it cleaned and filled. Nice choices, fresh and good looking fruit etc. The front desk staff was very friendly and helpful. Liked the cookies too! No
Very comfortable and well maintained. Staff were all potite and professional. N/A
This guest did not leave comments about this hotel.
Quiet; friendly staff, especially at breakfast. Price jumped up by $60 while we were searching. Room was a bit flimsy. Picture on wall made a fairly loud noise just from walking on the floor.
The room was incredible, far nicer than the star rating in my opinion. The staff was rude. Arrived at 2:40, would not let us check in until 3:00 sharp. My fiancÃ© was sick, so I tried to bring her breakfast to the room, the lady wouldn't let me; when we came in and ate together she stared as us, arms crossed the whole time
Lucked into a room with plenty of light and a full-size couch. The rooms at this hotel appear to be recently renovated, and the renovation team was quite creative... this hotel looks nothing like any other Holiday Inn. Creative cleaning staff, too!
The rooms and bathrooms were modern and spacious. Good assortment of breakfast items.
Clean, good breakfast every day. Comfortable stay with kuerig coffee in room. Location more towards downtown little crowded. Parking entrance in front only. No pool.
Size and location of room. Decor and cleanliness of room. Firmness of bed. Quality of linens. AC worked well. We liked the infused water and fruit basket in lobby. Robot greeter with complimentary welcome water was fantastic! Street location was a bit sketchy. Internet was poor as it kept cutting in and out.
This guest did not leave comments about this hotel.
The room and bathroom were clean, had high ceilings, was very satisfactory The TV channels weren't great, but we weren't there to watch TV anyway.
It was and indoor like motel over all it was quite. And locked hallways doors as well as the door do to the room. It was clean. I booked though kayak however they didn't tell me when I got there of have to pay $100 for a security deposit. :/ The front desk seemed pretty strict on it. Hoping I get it back to cuz you can't get it garenteed before you leave.
There was mold on the shower floor. I asked twice for bleach to clean it myself but never got it. There are holes in the carpet.
Upstairs folks were noisy
location easy to find. nice rooms. outstanding office staff. check in and check out both smooth and easy with Heba. Ahmad attentive to situation with noisy guests upstairs (seriously, they sounded like a herd of elephants clamping around up there! even my noisy 11 year old complained about the noise level.) he moved them ... we had a very restful night. then two nights with moderate noise. staff friendly, yet professional. the 11 year old loved the pool and we love that he then slept soundly. relatively affordable. downstairs rooms get waaay too much noise from upstairs. even my hard-of-hearing father mentioned how noisy it was. housekeeping staff seem unclear on how many people are staying in rooms, even for consecutive nights ... had to get towels twice! shower grout moldy. ceiling and on wall near ceiling moldy.
Brown streak on the bed, crushed bugs on the walls, sliding doors bolted shut. Avoid!
Location, location, location. Easy access and very close to our business location. Friendly and helpful staff. Older hotel undergoing renovations - clearly intended to improve the facility. Clean, neat, surprisingly large room. Great parking for our large vehicle with cargo trailer. Wow - worst mattress in decades of business travel. Small towels and very weak shower (okay - there's a drought). First time to find a room without a hair dryer. The good and the bad both exist here - would stay again though - feels like they are headed in the right direction...just make sure to replace the mattresses too...
Close to highway, room was dark, weird smell everywhere, bed was not very comfortable, poor internet connection
Athena was extremely nice and helpful!
The staff they were great very polite and the rooms were very clean The other guest were very noisy.
quality of room, beds, shower/tub, tv, and staff were helpful not enough end tables next to bed, there was only one and had to improvise the other side.
Excellent price (best price in the area) Friendly and helpful staff, clean, comfortable bed, easy access and parking, fridge and microwave in the room (coffee is in the lobby), 24 hr IHOP next door. Freeway noise: It is right next to the freeway, a mixed blessing because it is easy to get to, but the soundwall didn't get rid of the noise but instead seemd to make it this haunting whosh/screech. I overcame that by leaving the fan on in the bathroom and the bathroom door partially open and that masked it enough so I was able to sleep.
Room layout, beds, a lot of outlets, very clean HUGE construction project in the middle atrium, hence noise and no restaurant. Bathroom amenities very, very limited - need to ask for basic things like Q-tips and other (yes, they are available - a nice list in the room) but having only soap and shampoo in the room is not sufficient
we didnt like much. they didnt include on the web that the hotel is going through massive renovations. pool was closed which we wanted to use so badly during our short vacation. The gym was also out of service. it was very disappointing of an experience.
The hotel was very clean and the staff was very pleasant and polite. We were staying for one night before having to be at the UCSF children's hospital the next day and we all slept like babies. The beds were extremely comfortable and the linen was very soft overall we had a great stay.
Under construction, noisey
Exceptional customer service. Unclean.
Location Valet and bell hops were friendly and helpful. First check attempt was not successful due to a power outage that only affected the computers. Employee was also rude and really should find a job that does not involve working with people. Attempted to order food to go in the restaurant, after waiting for 25mns while the waiter was watching a football game we gave up and left. Rooms were dated and dingy. Would not recommend as a platinum passport member.
The rooms, meeting facilities, customer service Nothing
Location The whole place smelled dusty due to the construction-- I booked a 300 dollar room and they said that there was no running water--- moved me into another room with no view but not any cheaper
Location. Under much needed renovation. Would have been nice to know at time of booking. Air filter so plugged air wouldn't flow. Toilet wouldn't stop running. Blood on comforter. No coffee maker in room. Not at all what you'd expect from a Hyatt. Staff was great when we told them about issues.
Rooms had beautiful view overlooking the hotel Lobby. Size of the rooms are nice. Waited for shuttle over 45 min.. a shuttle from a different Hotel was nice enough to drive us .at 2 am needed maintenance ac was not working .. bathroom was not clean toilet seats for dirty from the last person there.
Food at 360 was great. Beds were comfy. No microwaves in room. No liquid coffee creamer, just powder.
Beautiful hotel with strong drinks! No nightlife near by.
Location, close to SFO. Self parking fee. Looks a standard in the Bay Area.
Good location. Rooms are clean and well kept. My friends left 4-5 messages for me but when I checked, I was told there were no messages left for me. So I didn't get to meet up with my friends. Pretty bad.
We needed a place to stay near SFO that provided free airport shuttle. I found this hotel on Kayak, and while it was more than I had planned to spend for one night, it was worth it! The bed was so very comfortable - I didn't want to get out of it in the morning! The room was exquisitely appointed and the staff was very accommodating despite there being a very boisterous party off the lobby - which spilled into the lobby at times. The front desk staff handled a group of small children who were taking items from the Market Place behind the desk extremely well! Thank you so much! More than I wanted to spend for a hotel room.
I loved the location to the airport, amazing views, modern vibe and look. Friendly staff! Big tvs!! Dinner was expensive in the hotel. For what it was I should have eaten at McDonald's. $100 mistake.
The hotel is very good, it has clean facilities and friendly staff. I recommend the hotel for anyone that needs to stay around the SF airport area. I did not like the nightly parking fee. It should be included in the room price.
Quick check in and out, courteous staff, and the price was right. However, hotel shuttle took almost 30 minutes to make the full trip between the Hilton and the international terminal. The bedding had some small stains and bathroom was not entirely clean.
The hotel feels like it has all of the upgraded tech and decor a geeky guy like myself want out of a hotel. It was clean, close to the airport, and didn't have any noise coming from any highways or streets. We arrived late in the evening after a long flight to find our room wasn't ready. (at 12:30am) The front office manager said the floors had been cleaned that day, so it might feel a bit damn in the halls. Feeling tried we said Okay, and got our room key and went right to our room. The first thing we see is carpet fans scattered all over the room with every moveable piece of furniture stacked on our beds. It took another 45min to get our room switched for one that didn't have any fans, and we were questioned like we made the entire thing up. Only issue we had was the miscommunication from the office manager regarding the overnight parking. I was told it would only be $14 and I would have to use the parking machine in the garage. Well, the machine charges $20 for overnight, and I had actually already been charged $14 for parking on my room bill. So i paid for parking twice...We had to leave for the airport or I would have fought it.
Great price and nice accomodations for a decent price. Enjoyed the executive floor and it's amenities which were superb for what we paid. We will stay again if we're ever in need of an SFO airport hotel
They charged extra fees.
Nice view beds very comfortable.
We stayed at the executive level and the amenities included with that were nice. Staff was friendly and helpful. The lobby is pretty run down and dated. The carpet in the lobby is very worn and dirty. The room itself was extremely clean and modern.
The fire alarm went off at 5:00am and we had to walk down many flights of stairs. When we got to the lobby we were told it was a false alarm. After returning to the room to get some sleep before an international flight, the alarm kept going off every 15 minutes or so for the next 3 hours. This made for a stressful start to our vacation.
The staff was amazing. Some of the best customer service I have seen in a long time. They had fruit and candy out and everyone smiled and was helpful. It was wonderful.
Great Bed experience. I did not.mind being far from San Francisco since we had rented a car. There was a used towel in our room when we checked.
They could not accommodate my room and needs since booking.com made multiple mistakes in my order. For my inconvinance nothing special was offered or any type of discounts.
Room furnishings were very nice and modern. Bed very comfortable. Loved the glass shower doors and bathroom amenities. Staff very friendly. Free airport shuttle very convenient. Overall great experience. Tried express check-out via telephone and TV menu but neither worked. Had to checkout at front desk but luckily there was no wait. Would prefer express checkout.
The hotel is easy to access and the quality of the rooms is very high. Not far from the city and really close to the airport Great view of the plane landing and taking off without the sound. very friendly staff A bit on the high side for the price depending on the day you stay.
Waterproof mattresses and broken fixtures? Can't believe Marriott puts their name behind this place.
Love the convenience and ease for travelers. The pool- though small for serious workout, hot tub, and work out room is great.
The linens were the most comfortable of any hotel I have ever visited, and I have stayed at some of the world's most luxurious hotels. The TV has a huge screen and a supremely clear picture. 4K?? The location is very close to the rental car return agencies. Very clean. The only drawback was the check in. I asked for a quiet room with a bathtub. The first room I was assigned had soaking wet carpet from a recent shampoo. Instead of bringing me a key to another room I had to go down to the lobby again and wait for what seemed like an eternity for them to assign me a different room. The person at the front desk (Yolanda?) laughed when I explained the reason i had to change rooms. Then they had a lot of difficulty figuring out which rooms on the quiet side of the hotel had bath tubs. Once I got to the room however I was extremely comfortable and the room was super quiet. A/C could use a slight boost.
It was very nice, location felt safe. Staff was friendly. Pillows and blanket were goose down, very comfy. $25 parking. You run into expensive parking so much in downtown San Francisco that it would have been nice to have lower or none there. The lounge staff, while friendly, seemed to need more staffing. It took a while to be greeted or get our bill. There was no fan in the bathroom so while showering it got very hot fast. They had to add on a hold for an extra $100 on my debit card, just because it was a debit. It's refundable but it has yet to be removed from my bank statement.
The AC required service, which we didn't know, until 0100. It was our last night, prior to returning home. The front desk didn't respond except to say they would have maintenance look at it the following day. Additionally, they offered no GOVERNMENT or military travel rates.
Friendly staff, cleanliness, breakfasts Rooms OK but a bit small. Parking "card readers" are old and don't work well.
Location, friendliness of the reception and the early shuttle to the airport was very accommodating. The shuttle took a long time to show up at the airport to pick us up. Something to work on it, apart from that i don't have much to comment on since i spend one night.
Close to the airport. quite. On site restaurant. Place is very short staffed. Only 2 persons at the desk at night with constant stream of the travelert checking in and checking out, plus non stop calls from rooms or about reservations... i waited in line for over 30 min just to check out!... No toothbrash/toothpaste in the room, which is a shame for an airport hotel and considering the price they charge for a night.
Closeness to downtown and amenities No continental breakfast included, you have to pay extra
Staff was wonderful. Front desk was helpful and friendly. We were placed near the elevator and could hear it run up and down all night. The wall near bed had a gash in it. The toilet would not flush properly and would run for an extensive time.
I like that we got a voucher for an American Buffet, so we didn't have to pay. We had our choice of waffles, scrambled eggs, an omlet made however we wanted, fruits and many other things. It was delicious and the servers were very nice and attentive. The bed was not very comfortable that would be my only complaint.
Staff was so thoughtful and really made such an effort to treat me better than I ever expected!!!
Parking not included, outdated need manteinance
The furniture fixtures and equipment is due for replacement.
Nice rooms and gym area they shouldn't charge for parking, it's expensive and my card never worke when I was trying to leave the parking lot
A very Nice rooom...Good location...Quiet and the staff was really nice!
price of room was exorbitant. No restaurants within walking distance.
Friendly staff and very accomodating as always. Make you feel home.
Mid-price hotel with 1st class amenities. I really appreciated the thick towels, top quality sheets (& no icky bedspread!) and robe. Room designed to feel spacious: closets, microwave & frig located in alcoves, with out taking up room space. Full-length mirror. Good lighting. Large variety at courtesy continental breakfast--eat healthy or splurge a little. Check-in & check-out procedure extremely efficient and convenient! Service not intrusive, but friendly.
If you're looking for a clean and inexpensive place to stay in Redwood City, I would recommend this hotel. I found our room to be very clean, neat, and a lot larger than I had expected. The hotel staff were very friendly and helpful. The bed was a little hard, but overall pretty comfortable. I would give this hotel a 9 out of 10.
It was great the room was wonderful and the staff was great. Lots of steps so hard to get to if you are older. Also bring pillows if you want more than one,
It was close to where I had to be the following morning. The area was not the best.
The room was very clean and bigger than expected. Has a frig and microwave as well as TV and DVD player. The person at the reception area bent over backwards to be helpful. Only 3+ miles to Stanford Med Ctr and a great place to stay if you are a patient's family. Highly recommend
As a business traveler, I found this place to suit my every need. The location and proximity to the industrial park and dining was excellent. The cinnamon rolls are to die for. And they a wonderfully friendly Staff.
Best free continental breakfast I have ever had omlettes, fresh waffles ,biscuits and gravy, fresh fruit, juice ,coffee, cereal, Keurig coffee machine in room. DVD player in room
Stayed here for several nights and found the hotel to be very well managed, clean and reasonably priced. Room was very clean and nicely furnished. Staff were excellent. Breakfast was pleasant.
Nice hotel rooms and pool No
The beds were good. The room was quiet and a nice comfortable size. The continental breakfast was simple but fresh. It included scambles eggs. The surprise, the eggs were cooked perfectly. Only an ice machine and softdrink machine. However there was a liquor store in the same building. So actually this is a plus. The door lock is falling apart and needs replacement. It was difficult to get it looked. It had a place were the chain once was. I assumed that the people are so friendly there you did not need locks. LOL
It's a quiet, low key hotel with nice rooms Hotel did not have records of our reservation. They had vacancies and they honor our reservation anyway.
I was staying overnight for an appointment I had in the early morning. The hotel is old, but they've done some updating. In the room itself, they focused more on updating the bathroom than the main room, which I think was a good call because it's important to have a clean, well-functioning, modern bathroom. The hotel was very close to my appointment. So, in that sense the location was good. Atmosphere-wise, however, the location has nothing to offer. The front desk person was nice, efficient, and welcoming. The breakfast isn't gourmet, but a decent variety of the standard stuff: microwaved eggs, pastries, bagels, yogurt, fruit cups, etc. In other words, you could probably find something to tide you over. The lobby is clean and pleasant. The room was quiet enough, even though it faced the main street. There was a mini-fridge in the room and a coffee maker with coffee provided. It's a motel-style place, more like a Motel 6 than other Best Westerns I've stayed at and it kind of had a strip-mall feeling to it. The room had a very musty smell, not a smoke smell, but just an *old* smell. That was the worst of the whole experience for me. The room was clean, but had a kind of old, worn feeling to it that I'm not used to from Best Westerns. The carpet seemed old and dated, and the bedding, too. The heater wasn't very nuanced. It blasted hot air that made the room too hot, too quickly, but when we turned it off, the room quickly got cold. There are more modern heaters that work better, I've seen them in other hotels I've stayed in. Overall, if I had to stay in this area again, I'd probably look for a different hotel. This one was too expensive for what it had to offer.
For a short trip to the Redwood City area this is excellent value for money and very well located just of Highway 101. Staff were very welcoming and friendly. Basic breakfast OK for a quick start. Room was clean and comfortable. Good WiFi coverage.
A horn of CalTrain is sometimes annoying, but they cannot avoid this... I needed any facility to make boiled water.
Nice/helpful staff, comfortable bed, pretty clean. Crappy hairdryer, broken air conditioner, too-small shower curtain--all of the little touches that make a hotel nice were completely missing. Would not stay here again.
updated rooms were nice, friendly staff that took care of our issue. air conditioning worked good. wasn't up in time for the continental breakfast but they have one. I would stay there again. Jacuzzi spa will only fit 4 people , no pool, next to car wash and fast food drive thru, try to stay on other end of complex. the Jacuzzi wasn't working so I brought it up to the manager and he ended up moving us to a room with a jetted tub.
The staff was extremely helpful. Parking lot filled up at night & I had to park on the street.
The location is nice to visit Stanford-University
Comfortable bed, nice spacious bathroom, great breakfast and beautiful rose bushes. Weird random multiple, unexplained screaming in the middle of the night and early morning....kind of creepy. Either we had thin walls and loud active neighbors or ghosts...we chose the former.
Basic, clean, comfortable, quiet room, good shower, everything you need.
Free snacks in the lobby, free hot breakfast. Fridge, microwave, coffee maker, iron, dvd player, spa in room! Very spacious room also had work area. Close to shops. Very friendly staff. Checkout at 12pm would have been ideal although was available for only $10 more. Road noise was a little loud but did not hear much noise from other rooms which was nice. Some channels didn't come in clearly but the dvd player worked great so I was able to watch a movie I purchased.
Good location. Close to Stanford. Ok jacuzzi tub. nice room with desk and 2 extra chairs. Good for eating dinner on.
Size of room, fridge, microwave, breakfast, cost The cleaning of the rooms could be improved, every once in awhile move furniture out to clean corners, around baseboards and under furniture a bit better
Booked a non smoking room when I checked in none were available, had to take a smoking one since I had prepaid. Room smelt like an ashtray with burn spots on bed and curtains. People were allowed to drink and smoke in the hallway and parking lot, street party atmosphere, I didn't feel safe and it made the smoke stench even worse!
Good deal Costruction
Room was clean, facility was clean, accommodating. Friendly staff. Eggs were not fresh...byt okay
Positive: - It is inexpensive and conveniently located (if you're in Redwood City) Negatives: - The motel is very dated and somewhat rundown - The rooms smelled like old, dirty wash rags - Although the room looked like it had been updated recently, it was still quite shabby and worn - The walls and doors are as thin as rice paper. You are going to hear every step, belch and fart. Not to mention the other things...
Front desk service. Too much street noise,all night. Noisy refrigerator. Unplugged it in middle of night.
Convenient for airport with regular free shuttle. Comfortable room and good complimentary buffet breakfast included in the deal I booked.
Great value and location but room was dirty, old soap bar was left on sink and shower curtain smelled bad
Rooms were clean, bathrooms were clean, the cookies were good. Staff was attentive and friendly. Tv channels would come in and out. The bed sheet didnt fit over the bed correctly so it would come apart all the time. Expected atleast the basics like the bedsheets to be on correctly. For the price it was just an ok stay. Be warned there is a parking charge to park overnight. I believe that was not stated in the descriptions.
friendly staff clean rooms
The breakfast We were on the 7th floor right outside of the maid's storage area and it was extremely noisy!!! It was like a war outside of our room every time they dropped something. It would seem they would stay quiet until checkout. I was attempting to take a nap and that didn't work. When we told the front desk, nothing...
i liked the fact that this hotel provides free parking wich is unusual in SFO, free wifi very clean and comfortable. great hotelbar.
Carpets need replacing.
our room was clean and comfortable the parking was $26.00 a day and the access to the hotel was inconvenient
Doubletree cookie. Sea view, but through a porthole size window. Shabby place. At 200USD I would expect more.
Check in went amazing and fast friendly service.
The staff was nice but I wasn't satisfied with the resolution of the problem. Will not stay there again. Found a glass in the room with male bodily fluids. Staff moved us to a new room and offered free breakfast. The last thing we wanted to do was eat there. Would have liked a full refund.
staff was amazing! warm cookies upon arrival! rooms were clean! room service was prompt! will be back for another stay!
Nothing The staff was rude, My credit card was overcharged 3 times.
Breakfast included with a niceroom Cleaning service did not remove trash oneday
Breakfast is why i stay hereorice
This is a great place for a family. The breakfast was great. The rooms are spacious and well appointed. It is close to S.F. and Pacifica.
Nothing at all. Everything, the staff was terrible.
Breakfast in the morning was devine. Best omelet I've had in months. Hard to find a good deal for embassy suites. I would love to stay more often.
The breakfast was wonderful, the rooms were large and comfortable. We were not able to control the temperature in the room, felt warm and damp.
Beautiful gardens pet friendly ! Breakfast and drinks great . Great view . Lovely shampoos . Excellent staff . Had such an awesome time . Have recommended it to my grown children too. Thank you for everything :) Leaving :)
Great place to stay. Close to the SFO airport
Blood on towels. Roaches in the room. Stink.
It was quiet. Had to have a maintenance man come to move a piece of furniture in order to turn on some overhead ceiling lights - switch was behind the furniture! I had requested a bathtub & asked the front desk if my room had one and was told yes--he didn't bother to tell me that there was NO WAY to plug it to hold water! There was no luggage rack. Desk clerk did not speak English well.
Nothing AC didn't work. Pool was cold. Breakfast was horrible - worse than what one can buy in a gas station. Tub would not drain. Room was not clean. Staff was rude. I asked for extra towels for the freezing cold pool, and had to argue to get two of the three I requested. I was told not to eat it when I pointed out how disgusting the breakfast was. The place is a shit hole.
Internet was working fine, good location and close to train and bus stations breakfast is not really good
Location to friend's house. Across the street from Whole Foods. Easy "in and out" from freeway. We stayed there while traveling through Redwood City and because it was close to our friend's house. The staff was very accomodating.
Picture & name There's no value at all, maybe $40 worth. I'll never ever stay again.
The staff was very accomodating and warm. The rooms were very clean. The location was very safe and walking distance to shopping, nice downtown and good coffee shops. The breakfast was simple- fruit, coffee, juice, choice of 3 cold cereals, danish and toast. Nothing fancy, but serviceable. This hotel is a great value. The hotel served all our needs perfectly.
Staff is great. Breakfast could be earler and more healthy.
The mangers / front desk staff made everything right when we had a room that did not fit our needs. Friendly, gracious, "customer comes first" attitude of service. N/A
Clean and close to my business appointmant. It was located near a shopping center for food
The Inn, although an older building, was clean and well maintained. We switched rooms to be at the rear away from the busy street. Noise from the El Camino and the fact that we couldn't get a queen size bed room on the second floor.
The location is extremely convenient - right next to a Safeway, Whole Foods, several good restaurants and bars, a Caltrain station, and of course it's right on El Camino Real, within a quick drive of the 101. It's about 25 minutes from SFO. As noted by other reviewers, the room did not have any unpleasant smell and even has a filtered water faucet in the bathroom. Its low price and great location make it perfect for the business traveler. To be sure, it's not a sexy luxury hotel in any way, but it's not trying to be. It's cheap and clean; that's it. I found the wi-fi shaky, and at times it would cut out and be unavailable for a while. But, if you don't intend to work out of your hotel room for part of the time (like I did), you may not notice.
Reasonable price for the area, clean.
Location & staff are excellent; very nice, family oriented people and close to shopping centers. Accommodations are comfortable. Rooms are appropriate for the price but need better upkeep. No real coffee or breakfast.
This hotel was surprisingly safe, clean, and spacious for its budget price.
There was no hot water, the front desk person said I should run the water for 10-15 min. Who does that, especially in California where we have severe droughts. The windows haven't been cleaned in months
nothing It was a dump, paid to much to stay in a run down room in a bad area
Desk clerk went out of his way to help with the TV problem. Wasn't his fault that their satellite service didn't supply access to the Warrior game. Microwave and small Fridge were welcome. No clock in room. No tray in shower for soap, etc. The huge negative is that their satellite service does not provide access to the Comcast channel. Inconceivable and totally unacceptable.
Worse than Motel 6 Not enough plugs in the shower way small and just plain old
This guest did not leave comments about this hotel.
Location was great. Walking distance to restaurants and Target was a plus. Television remote. No directions and buttons on remote were unreadable. Had to guess how what each button was. Also they had satellite with no instructions on how to turn on (took about 1/2 hour to figure out).
This guest did not leave comments about this hotel.
convenient location, cheapest price in area The pastries for the included continental breakfast all contained artificial colorings which are harmful to many people. The lights were not set to have a light go on when the switch by the door was flipped No sheer window covering, just blackout drapes
The staff was helpful and friendly very quiet Parking to little
Proximity to Laundromat, free internet, and the bed Staff often not available or not helpful. Room not cleaned on time.
This hotel was close to my project. The staff was friendly. Dirty rooms. First room smelled like a bum was there before. Old cigs and beer. The second room that they gave me was cleaner, but reeked of cigs. You could hear the traffic and trains very clearly. The only reason why I stayed here was because all of the good hotels were booked.
Good value for the money No complaints considering the price
helpful staff comfortable bed great shower head aged facility, needs better maintenance thin towels, low quality linen