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Hands off but fully available approach to customer service. Fully digitally connected as well as humanly connected. The staff is always available and extremely friendly. Fantasic rooms with great digital access on both entertainment and communication/internet. This is in my top ten hotels ever. I have been travelling for over 25 years worldwide. There was nothing I didn't like excecpt maybe the price of the brekfast buffett.
very clear, friendly staff, nice rooms shower kind of tiny, no parking space other than paying, not even for the first hour in which people come loaded with luggage and have to choice but to pay for the parking.
Very modern. I loved the lights in the room and the view of the runway. The restaurant/bar was great. The staff was very friendly and helpful. Overall, this was my favorite place to stay on business so far.
Brand new Hotel with a very Chic attitude. We didn't stay in paris Long enough. At least 3 nights is needed to get a sense of this Beautiful City.
The staff was very friendly and helpful, highly recommended and great price.
We really appreciated how clean and functional the room was, a very small micro-studio but designed well with clean countertops, a very clean bathroom, and easy to use controls for blinds/shower/tv etc. The large bed and towels were very comfortable. It was also helpful to have a casual restaurant/bar onsite, we had everything we needed after a long drive to the airport. The computer check-in was new for us and confusing at first, but the attendant was extremely helpful with all of our questions.
Very modern and clean. Good service and in-room amenities. Free wifi...and easy check-in-check out Walking distance to the Airport price was a little higher
small room, but clean, modern, and convenient location
Had an amazing time :))) and experience :)) great staff. I had to give a good for location only reason because it is not in city but!!!!! Shuttle leaves Hotel like every 45 min to train station literally 20 min from Main City I would do it all over again with Relais Hotel ! Beds were super comfortable!!! Amazing rooms, clean, pool and facilities amazing!!!!!! Free water in rooms :)))))) shower and bathroom really good!
big bed. the room had nice furniture. very nice pool and spa area. room shower smelled mouldy.
placeringen var fin slidt, toilettet var i uorden, dårlig lugt
personel var ok Alt muligt galt...vamen virkede ikke, så var nødt til at skifte værelse, varmen på værelset nr 2 var utilstrækkeligt, varmen i restauranten og baren var alt for lav, badekarret var ikke rent, internetopkobling var ''sløv, pay-tv virkede ikke, efterregning for brug af fasttelefonen var lige så højt som prisen af en overnatning, etc etc etc
bedre beskrivelse af shuttle service (afgangssted), bedre opvarmning i reception og restauranter
fint menn svørt å finde med taxa
Gode senge og dyner.
Det var at sammenligne med en overnatning på et 1-2 stjernet hotel. Servicen var ekstrem dårlig i de få tilfælde hvor man overhovedet kunne få det. Fyr hele personalet - de bliver åbenbart ikke bedre. Jeg har nu boet der 3 gange indenfor 1½ år, alle gangene har personalet været under al kritik. Jeg sætter ikke mine ben der igen.
clean, excelent, good breakfast
The staff were friendly and helpful, the room large and clean. Free shuttle bus to CDG, You can then get a train or bus into Paris. I didn't realise before booking there wasn't a dining room? I wasn't expecting to have to go eat somewhere else. There are 2 other places to eat and the food was good.
the room was overheated and the staff wouldn't care and they were rude.
Modern and clran.
Nothing absolutely nothing the service was poor TV and internet did not work and staff at front desk was aatrocious. See above
The staff at this hotel is the worst I have ever seen,
rooms, staff, very far from city center, no transportation access near it,
the design of the room , the Staff was mostly unkind, very unprofessional , Brakfest was the whorse i have ever seen !
concept and design, I like it. flatiron, hope there is one.
Spacious and nice layout, equiped with microwave. Very clean and quiet. Hard to get a live receptionist thru the phone.
easy access to airport and free transfer no resturant
Size and cleanliness of the room
Lovely room, excellent bed and bedding- luxurious.
Convenience to the airport and the great shuttle service. Enjoyed and early dinner and the buffet breakfast before our flight out Tuesday morning. No
The friendly greeting, comfortable room, excellent breakfast.
That it was near the airporti in a City I did not want to visit due to lack of time and that I had free transportation to the hotel and back to the airport The personnel at reception were great. The personnel at the restaurant were not so great. And unfortunately I was coming back from Portugal where the prioces were a lot lower and the personnel was so kind that the difference was too notorious.
Being nickel and dime for internet. 9 Euro extra if you did not book through Marriot.
Close to the airport, shuttle was convenient and free to the terminal.
Helpful staff, well maintained, great breakfast. You must pay to use the computers to get online.
The shuttle bus do not go to each terminal of the airport, it goes to the tgv station and from there we have to walk a lot (very hard, specially when we have many bags).
The bed,size of the room,the executive lounge,restaurant and the breakfast. internet should be free at least for gold and platinum members
Convenient close to CDG although you sometime have to wait for the shuttle, which is supposed to come every 20' Lobby bar; lively and with good food
Location close to Paris CDG Airport Hotel rooms, particularly the bathrooms need refreshing. Windows are inadequate for a hotel close to an airport (soundproof insufficient). Price of wine glasses too expensive.
Close to airport. Comfortable room. Good value for money.
The hotel is close to the airport, which makes it perfect for those traveling early in the morning. The rooms are spacious and comfortable. The location is only good if you're planing on staying a night or two, not good for those who wish to visit Paris.
clean comfortable room very cool remote staff--felt like they were doing us a favor
Very clean room. Good place to access the airport with the free shuttle bus. Hated the drainage of the bath. Couldn't get the internet access.
it is close to the airport and has the service of "Airport Shuttle". It also has free wifi, which is great!
Not even close on what I pay and I recieved back!!! Did not have any soap at my room, the bathroom was dirt
Rooms were spacious and very clean. Well appointed. Dining Room did not start serving dinner until 7 PM. Hard to get up for an early AM flight eating that late. A few sandwich selections in pub but did not find them especially interesting. Tried the smoked salmon and it was probably the messiest sandwich I have ever eaten. Insides kept falling out of bread and dressing ran down my wrists. Would never order again.
I find this Best Western Paris cdg Airport to be pitiful and awful. The staff did not care. They did not know any of the simple questions. They had no authorities to resolve issues. Most of all, they did not care how the hotel guests felt about their stay.I Would not recommend this hotel to anyone. Nor would I ever want to stay at this hotel again.
Det var et tilfredsstillende hotelophold til prisen. Se manglende information om holdepladser for shuttle busserne.
Hotellet er en effektiv bomaskine, når man skal gøre et kort ophold inden næste fly De varme retter så lidt trætte ud, så vi kunne heldigvis vælge buffet.
Everyone was so very very attentive, the rooms were perfect in every way. I wish there was a place I could of purchased personal items, I needed.
room is clean, comfortable. staffs are friendly and nice. It is really hard to find the shuttle bus at the airport. The shower is the only thing not good in the room, the bathtub is dangerous to stand in.
This building is a joke. Each room has its own thermostat but they are just for show. It is "one temperature fits all" but the building is inconsistent. Some rooms much hotter/colder than others. No openable windows either. End result, miserable sleep. For those who like sleep cool with fresh air, find another place. Great gym though and food is decent too.
Breakfast and bar area was so nice too small swimming pool
The room was comfortableeble and the service by the stuff was good. The hotel provided limited shuttle bas starting at 6:00 and we have an early flight at 7:00 and had to take a taxi. We requested early shuttle bas at 4:00 am in our hotel order but were not informed it is not going to happen. If we knew there would not be a shuttle bas at 4:00 we would have cancelled the order. The restaurant opened at 19:00 for dinner and we had to wait hungry. The bar could provide the same food but it was noisy and we gave up as the waiters did not come for a long time.
Staff was very friendly and all spoke English. Everything was clean and the staff has clearly been well trained for hosting business travelers and making people feel comfortable and properly accommodated. Service & restaurant charges were expensive even for location and level of hotel. Business center is equipped with old and slow equipment -- especially the printers.
Friendlyness of staff Internet did not work from check-in at 18:00 on day 1 untill check out at 11:00 on day 2.....although several promisses were made it would be fixed in "no time"....
Convenience for the Charles de Gaulle airport and ongoing flights. Good shuttle service. Well sound-proofed. Pretty impersonal - everyone was polite, but we didn`t get the impression that people liked working there.
Shuttle bus pick up from airport & easy public transport to & from exhibition centre Mini bar didn't work
Very nice airy, open lobby and bar area that made it quite pleasant to sit down and unwind at the end of the day. The staff at the bar were very friendly and helpful. Delay at check out, due to only 2 individuals at the desk and 2 customers who apparently did not have straight forward check out and required a lot of time.
The air-conditioning was not working & it was not comfortable to sleep in the heat. The hotel was sold out & we were offered to stay in the hot room with a fan that the staff could provide as they could not fix the air-conditioner late at night. Not happy!
Location >Substantial black mildew in the bathroom >The room is basically empty; other than a bed, a desk and a TV. There was no drinking water, no water boiler, let along any supply of coffee. There was not even a garbage can in the bathroom (only one for the entire room) >The bottle water was sold at 5 Euro each.
Beliggenhed. Hotelophold var incl morgenmad, men dette kunne de ikke magte allerede kl. 8.30 var der næsten ikke noget mad tilbage og ingen vand at drikke, da jeg spurgte efter vand kunne jeg få noget fra hanen eller købe vand på flaske, det er ikke godt nok på et firestjernet hotel.
It must be possible to eat in the bar/restaurant Morning eating - No cheese - no meat and the tables are much to big better with 4 person tables - and many more
Vi kunne under ingen omstændigheder, accepterer at blive beskyldt for at have ødelagt en defekt vandhane, som efterfølgende oversvømmede hotelværelset, og vi brugte 3/4 time på at øse vand op inden de magtede at hjælpe til. Vi fik et ny værelse, men ingen refusion.BEKLAGELIGT Afskedering af ansvarshavende. Vi kan under ingen omstændigheder anbefale dette hotel, efter denne behandling vi fik.
It is clean and comfortable, nice hotel for flight transfer. Big distance from the city,
The room and bathroom were exceptionally clean. The bed had an excellant mattress and very comfortable pillows and bed covers. The distance to the airport was minimal. The inclusion of a breakfast was a very high plus. No, I was completely satisfied with this hotel.
Liked the design of the bedrooms and beds very comfortable. Also liked choice of pillows. Breakfast not that great. Service on the poor side.
Food was good. Bed was comfortable. Room was a bit small but adequate for a short stay. Did not like wooden platters used insead of plates in restaurant because of concerns about hygiene. Breakfast was not as good as I expected and did not like staff clearing and spray cleaning around me whilst eating. Wine list was over priced.
Comfortable relaxing room
The breakfast was the best we had in three weeks of travel in Europe.
The hotel is very conveniently located close to the aiport and exhibition centre. All was fine, I did not find anything I did not like.
Good-sized comfortable room. Messy breakfast room. Booking.com said wifi connection was free-of-charge; instead it had to be paid for, €22 for 24h.
The rroms are nicely furnished, and well equiped no mini bar in the room
We felt that it was good value for the cost. The staff tried very hard to please everyone who needed help and were very friendly. A young man that worked in the restaurant tried very hard but appeared to need more training and mentoring by an experienced waiter. This isn't really a complaint so much as a comment. I didn't like being asked to pay 5 Euros /15 minutes on the internet when the most i paid earlier was 2 Euros/15 minutes.