Ulemper: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Fordele: "The crew was very lazy and not professional"
Ulemper: "Don't stop demanding from the crew"
Fordele: "The crew was friendly and helpful."
Ulemper: "The aircraft looked new. However the seat widths seemed small. Awkward recline as well. The seats were just not comfortable."
Ulemper: "crew at the gate."
Ulemper: "My luggage is lost"
Ulemper: "The food is good k"
Fordele: "Crew was great. Phenomenal even."
Ulemper: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Ulemper: "No entertainment. Food was bad."
Ulemper: "Could've been on time"
Fordele: "Crew was excellent. Seats were uncomfortable"
Fordele: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."
Fordele: "Crews was very good and helpful."
Ulemper: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Fordele: "The seats aren’t the greatest"
Ulemper: "Just the seats"
Fordele: "Food / movies"
Ulemper: "Comfort/ staff"
Fordele: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Ulemper: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Fordele: "Customer service excellent even though I was in the economic class they made me feel first class!"
Fordele: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Ulemper: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Fordele: "Service was great and the flight very smooth. Great flight!"
Fordele: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Ulemper: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"
Ulemper: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Fordele: "Friendly service and food"
Ulemper: "Older plane with no entertainment"
Fordele: "Clean, modern plane, friendly and attentive crew"
Ulemper: "Cramped space in economy!"
Fordele: "Easy check in. Crew efficient and personal attention."
Fordele: "Nice staff and inflight service. seats were great"
Ulemper: "See comment above. Zurich airport transfer desk was not staffed by Swiss air staff. Made resolution of missed flight more difficult. Also was not informed till I checked in at San Francisco that my bag would probably not arrive at the time I arrived in Geneva."
Ulemper: "space at my feet!"
Fordele: "Everything. They are in their own class."
Fordele: "The plane was very clean the seats were neat and everyone was very friendly."
Fordele: "It was a good short flight, with good service"
Fordele: "Friendly service, superfast check-in"
Ulemper: "The entertainment remote was not working and the crew member could not fix it. Indicated that his happens and that the planes are supposed to be refurbished within the year. The screen was the most user-unfriendly I have seen in a long time"
Fordele: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Fordele: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Ulemper: "I would have loved a video"
Ulemper: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Fordele: "I had no idea i would be charged for just one check in bag!"
Ulemper: "I had no idea i would be charged for checked in bag! Scam!"
Fordele: "The flight had a delay but managed to (partially) make up for it."
Ulemper: "Boarding was a little slow. Perhaps it would be nice to more explicitly explain to people how to more quickly stow their luggage and then sit down in order to let other people through. The seats felt a little more cramped than usual."
Fordele: "Croissants and chocolate on an early morning flight"
Fordele: "Clean and efficient plane, crew and procedures."
Ulemper: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Ulemper: "Swiss staff was not helpful at all at Zurich airport. I wanted to purchase a day pass in the Business class lounge. They said i could do that but need to do it online. When I couldn't get my device to bring up the right screen they said they couldn't help me. Bad customerbaervixe"
Fordele: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Ulemper: "Not sure why loading is not by aisles, seems not that efficient"
Fordele: "Great customer service."
Ulemper: "Breakfast was a strawberry yogurt, orange juice and a croissant. Sugar free options ie. Eggs, rye or whole grain bread are a few examples of sugar free breakfast items that could be provided."
Fordele: "Flight attendants were polite and very nice."
Ulemper: "Flight was delayed, as a result i missed the next flight to Washington DC. My whole schedule was messed up as i had to fly through Chicago. My luggage was lost and i only received it 2 days later. Will file the complaint."
Fordele: "Very comfortable seats for coach, good service."
Ulemper: "Unorganized and hectic at the gate; personnel were rude and unhelpful. I was asked numerous times to Leave and let them do their work" when I asked why I was on standby and what that meant."
Ulemper: "Same comments as above."
Fordele: "Real silverware. Great crew presence. Ice Cream and chocolate."
Ulemper: "The seats were too small. No room at all!! Could not rest bcause the passenger behind me was kicking the seat the whole trip. Very very disappointed We also paid money to reserve our seats but then checking in they gave us other seats. This is not how you do business."
Ulemper: "They lost my bag and after 24 hours, still no word on whether it's been located."
Ulemper: "Boarding procedure for business class with being held up in a small holding space"
Ulemper: "Very nice crew and great food"
Ulemper: "Nothing. Flight was amazing"
Fordele: "The plane size & comfort was excellent. The staff were very friendly"
Fordele: "Information sharing by pilots and crew. Economy class leg room is good."
Ulemper: "All good up to the level"
Fordele: "Crew were excellent"
Ulemper: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Fordele: "The crew was informative"
Ulemper: "Inflight sandwiches"
Fordele: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Fordele: "Newer plane, crew was amazing, seats were adjustable"
Fordele: "Boarding was quick and flight was calm"
Ulemper: "The coffe and breakfast."
Fordele: "The seat was a little uncomfortable but the crew were amazing."
Fordele: "The crew is really welcoming"
Ulemper: "The seats are too narrow and a bit too hard"
Ulemper: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Fordele: "Good beverage service."
Ulemper: "Over an hour delayj for departure."
Fordele: "Crew was very engaging and service was good."
Ulemper: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordele: "Everything was smooth and effortless."
Ulemper: "Can’t think of anything."
Fordele: "Food, entertainment and crew was exceptionally friendly."
Ulemper: "Seats not great for such a long flight."
Fordele: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordele: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Fordele: "The flight was smooth, the service was friendly, and the food with plentiful."
Ulemper: "Too much activity in the cabin during the flight."
Fordele: "Everything was good except for the entertainment consul for one of our seats."
Ulemper: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Fordele: "Seating is tight. The crew was great !"
Ulemper: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Fordele: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Fordele: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Ulemper: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Fordele: "Friendly and efficient crew. Flights were on time if not even early."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Fordele: "Flight crew very nice"
Ulemper: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Fordele: "Friendly crew."
Ulemper: "So many people on a 747!!"
Fordele: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Ulemper: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Ulemper: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Fordele: "Professional crew. Good boarding."
Ulemper: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Fordele: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Fordele: "Very friendly crew going out of way to assist in making trip comfortable"
Ulemper: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Fordele: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Ulemper: "there was no lounge close to our departure gate"
Fordele: "I got some rest"
Ulemper: "unable to charge my phone or watch movies"
Ulemper: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Fordele: "Bording was good and general flight ok"
Ulemper: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordele: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Fordele: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Ulemper: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Fordele: "Catering is ok"
Ulemper: "Seats comfort really old school"
Fordele: "I was upgraded to Buisness so, no complaints"
Ulemper: "No Marlboro light cigarettes on the duty free shopping cart"
Fordele: "It was a short flight so it was O.K."
Ulemper: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Busboarding very slow. No Priority boarding.
Fordele: "Super friendly and efficient crew. Tasty food, excellent, first rate service (business class)."
Ulemper: "Business class seat was comfortable, though a bit too narrow; when seat was horizontal my arm was constantly falling in the aisle."
Fordele: "The crew. The punctuality."
Ulemper: "To arrive on time"
Ulemper: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Ulemper: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
Fordele: "Professional crew"
Ulemper: "Depart on time"
Fordele: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Ulemper: "I really expected more from Austrian airlines."
Fordele: "Awful airline. Will never get tickets through you again."
Ulemper: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Ulemper: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Fordele: "The crew was great!"
Ulemper: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Fordele: "Food and workers were great"
Fordele: "On time, nice breakfast"
Ulemper: "Not enough leg room, same as everyone"
Fordele: "Luggage came extremely quickly"
Ulemper: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Fordele: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Ulemper: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Fordele: "Flight schedule, boarding management"
Ulemper: "No WI-FI service during my return flight, limited options for tv news programs."
Fordele: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Fordele: "Friendly staff, efficient"
Ulemper: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Fordele: "Not a long run."
Ulemper: "Seats too too tight. Uncomfortably tight."
Fordele: "Was a fine solid flight by Austrian."
Ulemper: "Missed my flight!!!!!"
Fordele: "Flight was on time ,"
Fordele: "We arrived on time"
Ulemper: "We had to stand around for a long time waiting for a bus to take us to the plane. The bus was horribly crowded. Then we arrived at the plane and had to walk up the stairs to get on. There was no food served---just a cracker and some juice or water. After we arrived in Paris we waited a long time for the baggage to arrive."
Fordele: "Great staff, friendly and helpful."
Fordele: "surprisingly tasty meal, smooth and on time flight"
Ulemper: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Fordele: "Plenty of leg room in economy. Will fly again."
Fordele: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Ulemper: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."
Fordele: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Ulemper: "nothing, it was a great flight from beginning to end"
Fordele: "The staff from service center helped me to solve problem with my flight, it was short connection, around 35 minutes, and I missed my aircraft, but in the service center gave me ticket to the next flight, The problem was solved."
Ulemper: "Boarding in the first flight was late for 15 minutes, but may be it has some objective reasons."
Fordele: "Seats, crew, nice plane"
Ulemper: "Delayed flight. Random boarding,"
Ulemper: "Not enough snacks and no entertainment. Only an hour flight..."
Fordele: "The food was very good! And the movies you could choose too."
Fordele: "The female attendants were nice."
Ulemper: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Ulemper: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Ulemper: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Ulemper: "The delay in take-off"
Ulemper: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Ulemper: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Fordele: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Ulemper: "At 11h30 of 14/9 we (HOANG MINH CHAU and NGUYEN SI THANH) were standing at the ticket counter in Vienna and we could not check in due to no payment yet for the ticket and so the reservation has been cancelled. Due to this reason we had have to buy new tickets at the airport ticketing counter. So please sort out your problem with the airline and get back to me. From my bank the payment has been done yet to you. We had have double pay for one trip."
Ulemper: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Fordele: "The flight was good, the food was good, the crew was excellent"
Ulemper: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Fordele: "Nothing special - nice crew"
Fordele: "Service was spectacular. The United crew was awesome."
Ulemper: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Fordele: "Excellent personnel. Will use Austrian Airlines again!"
Ulemper: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
Fordele: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "We were delayed thirty minutes due to slow service. Zero entertainment and only a brownie for a snack"
Fordele: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Ulemper: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Fordele: "Everything was great"
Ulemper: "I’d honestly pay more for childless flights"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Ulemper: "Improving customer service during delay but overall good"
Fordele: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Ulemper: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Fordele: "Service and the crewe was very kind"
Ulemper: "There was no entertainment a lite. Crowded the seat but I understand as it was a smalll airplane."
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Ulemper: "Food could be improved."
Fordele: "Quick, efficient, relaxing."
Ulemper: "Seats way too small and tight. Flight delayed over and over."
Fordele: "Staff was great."
Ulemper: "I missed a hot moist towel to refresh my face before I got off of the plane after an 8-hour flight."
Fordele: "Crew were professional and friendly"
Ulemper: "Small seats"
Ulemper: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Ulemper: "Flight was 2 hours late in departing from Frankfurt."
Ulemper: "Flight was late causing me to miss flight to Chicago ORD. Missed flight left me waiting in Frankfurt over-night with-out a hotel, nor anyone from Lufthansa to assist with finding a sleeping cot. No airport/Lufthansa staff would offer to bring me a cot and all attempts by me to locate a cot were unsuccessful leaving me to walk from area to area to locate were the cots were stored. Ten Euro meal compensation was severely inadequate to cover dinner and breakfast. Very dissatisfied."
Fordele: "Professional, efficient, full, nice sandwich and coffee."
Ulemper: "You cancelled. Cost me lost lodging, missed connecting flights and a day of my trip."
Ulemper: "Beware. Frankfort to Paris A321 Business class is coach with an empty middle seat. Uncomfortable even for a short flight. Very disappointing following excellentvbusiness class on first leg of trip Orlando-Frankfort"
Fordele: "Enough space for my legs, cabin crew okay"
Ulemper: "No entertainment"
Fordele: "It was very relaxing."
Fordele: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Ulemper: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Fordele: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Ulemper: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "There were no Lufthansa representatives in Frankfurt airport upon my arrival. Also my connecting flight wasn't showing on electronic board. I had to get WiFi connection in order to get any info. I was very unhappy about it ."
Fordele: "It was quick and smooth. Snack provided. Baggage arrived quickly."
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Fordele: "The crew was nice and professional."
Ulemper: "We waited over an hour for two people to board the plane. After we waited, the couple didn't make it past security; so, we had to wait another 20 minutes for the company to take their luggage off of the plane. I was late checking into my hotel, which was in the process of being canceled."
Fordele: "Crew was fantastic."
Fordele: "Title says it all Short flight"
Fordele: "Despite the wintry weather, a safe take off and a nice flight. A plus to Otopeni (Bucharest) airport administration - clean runaway, no snow no ice on it."
Ulemper: "Delay time should be posted accordingly at the gate."
Fordele: "Standard short flight."
Ulemper: "I have no idea why they would book this flight for a connection to Chicago. They only gave me an hour window for connecting and with the plane delayed 30 minutes I had to rush through and skip everyone in like at passport check and made it just as the were boarding my connection."
Fordele: "Boarding was quick, staff was kind and helpful."
Fordele: "- crew was nice - overall flight was smooth"
Ulemper: "- not too unexpectedly, food was small - bring something warm to wear, as at some point temps can be real cold... - wish the boarding process was slightly more logical and have people with seats in the back of the plane go first"
Fordele: "Comfortable seats and pleasant crew"
Ulemper: "It was a short flight so no food was given out."
Fordele: "Unfortunately expectations on flights are so low that I am hesitant to say much. It got us there in one piece and I guess that is considered nice these days."
Ulemper: "I don't normally expect much of airplane food but this was a very low end food for an overseas 8 hour flight."
Fordele: "Airbus 380'eren er et fantastisk fly. Var så heldig at flyve på business og imponerende med den mængde business sæder, som flyveren har og den kvalitet den enkelte plads byder på lige fra super hovedtelefoner til en reel soveplads og fantastiske sæder der kan indstilles næsten efter behag."
Ulemper: "Personalet virkede super stressede i forhold til at kunne give den service, som de vel selv gerne ville overfor businessclass passagerer. Serveringen virkede hektisk og der var ingen ro da flyveturen var kort grundet et hurtig fly og for mange passagerer."
Fordele: "The wide selection of content to watch, food was good."
Ulemper: "45 minute flight delay due to a discrepancy with the engine."
Ulemper: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Ulemper: "The food was not goot at all."
Fordele: "Der var ikke så mange med på flyvningen - super kabine personale, der var rigtig meget på passagerne og sågar forsøgte at muntre et meget flyvetræt japansk ægtepar op til en god oplevelse i Napoli."
Fordele: "Venligt personale - god service"
Ulemper: "Langt mellem ankomst og afgangsgate. Boarding via bus"
Fordele: "Godt serviceniveau - jeg er imponeret over at der stadig serveres mad på ruter af denne længde - er sparet væk hos mange konkurrenter."
Ulemper: "Flyet forsinket - aldrig rart når man har endnu et fly at nå. Boarding tog meget lang tid"
Fordele: "Great service and entertainment. Pretty comfortable, too."
Ulemper: "food was so so."
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
More water delivery and less time between meals. Good food and staff
Fordele: "Plane is clean and comfortable. Boarding was great."
Ulemper: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Ulemper: "my first flight overseas. friendly staff. movies ..headphones..pillow and blankets included. 2 beverages included with meal. only downside was paying for checked bag. looks like that is included on the return flight so that won't be and issue on the way home. no issues with carryons."
Fordele: "A lot of seating space. very comfortable."
Ulemper: "You have to pay for wifi."
Ulemper: "We paid for meals that were NOT delivered"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Fordele: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Fordele: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Ulemper: "Only one free drink per meal, otherwise only tea or coffee."
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Fordele: "Excellent all around. Super smooth, friendly and fast!!"
Fordele: "Transfer desk was remote but once found, staff was very good"
Ulemper: "Haven't made it yet due to late flight/missed connection"
Fordele: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordele: "Safe departure, flight and landing."
Ulemper: "An in flight breakfast snack would have been appreciated. The drinks served were okay. Nothing special."
Ulemper: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Fordele: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Ulemper: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Ulemper: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Ulemper: "Not water for children."
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "This was my first flight in SAS and it was a wonderful experience. The crew was pleasant and the seating was spacious and the plane was clean. Very refreshing atmosphere."
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Fordele: "Ground crew was very helpful and flight was comfortable."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Fordele: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Ulemper: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."
Fordele: "Very friendly crew and staff of the center transfer."
Ulemper: "Planting was detained for an hour and I arrived late on a transfere. I forced to spend the night at the hotel and my patients were left without the surgeon on Monday. At the front desk I was not warned that the flight is delayed and I missed the opportunity to buy another ticket. When I asked before boarding the plane, I have time to transplant, I was told that all be good. But it was lie. I will try use another company."
Fordele: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Ulemper: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."
Fordele: "The entertainment system is top notch. And the food was actually good. The crew was very friendly and helpful."
Ulemper: "Couldn't use the WiFi without paying extra, even on an international flight. The seats are among the most uncomfortable I have ever flown in. There is so little room that it is virtually impossible to sleep, even on an 8-hour flight. The purser's English was atrocious, nearly incomprehensible, and he didn't seem to care whether anyone understood him or not."
Ulemper: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Ulemper: "No individual seat control of airflow. The plane was very warm and there were no vents at each seat."
Fordele: "One of the best we've experienced--very comfortable very spacious seats , The crew is very attentive and accommodating. We were fed three times and was offered beverages frequently."
Fordele: "fast boarding"
Ulemper: "uncomfortable seats"
Fordele: "SAS har fundet ud af at man kan boarde bagfra også - men det har SAS' kunder ikke helt fundet ud af så der var lidt kaos med folk der ville hver sin vej i de smalle gange med der "medbring kun én taske""
Ulemper: "Når man laver en billet hvor der kun må medbringes én taske i kabinen, så medbringer folk STORE kabinekufferter. SAS burde håndhæve størrelsen på kabinekufferterne da der næsten kom rejsekufferter ombord - så boarding tog lang tid. Og så var det besynderligt at sidde ombord i flyveren og få en SMS der der fortalte at flyveren var aflyst - at man kunne få billetten refunderet da det var begrænset med mulighed for ombookning - og så måtte man selv som om man kunne finde en alternativ rute hjem. Har SAS nu også smidt ansvaret for sine passagerer - sammen med billige billetter? Flyveren fløg dog - og der var en SMS der afkræftede den første da vi landede i København... en besynderlig tur hjem fra Dublin, det var det!"
Fordele: "Thanks to the staff while checking in my luggage I was able to check my bags directly from Stockholm to Mexico City via preventing me to loose a lot of time in London where I was supposed to check in and out because I purchased my trilp in two different segments"
Fordele: "Det er jo en af SAS' succesruter med masser af passagerer - besætningen var dejligt positive, men er fanget i firmaets strategi om at give maks. minimal service, hvis ikke man har købt en Fleksbillet. Kan i skrivende stund ikke komme i tanke om andre firmaer end SAS der har skåret så meget ind til benet med hensyn til plain servering."
Ulemper: "Som sådan ikke noget - kender jo SAS og mit temperament har lagt sig i forhold til fordums urentable storhed, hvor det var flyve SAS var noget man virkelig så frem til som en unik oplevelse."