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close to shops and port
Close to the bay and shopping. No
layout and furnishings of room
The hotel was opposite the Brittany ferry terminal
Location and value for money
Only stayed onwe night very good fo ferry vvv
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
It was very relaxing the rain and wind
the staff was so friendly not a thing
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
the heat in the room! and it's impossible to set your own room at the temperature you want
the customer service
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
Fantastic hotel, one of the best I've stayed in, fabulous location
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
staff very helpful
fantastic sea view location & food
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
Location, view from the room, size and decor of the room.
Maden er virkelig god, både i restauranter og i cafeteria, heller ikke billig. Beliggenheden er sublim, lige overfor en fantastisk strand og udsigten er flot. Næsten ingen af personalet taler engelsk, det ville hjælpe udenlandske turister meget, hvis flere kunne kommunikere på andet end spansk. Pladsen er trang på værelserne, en familie på 5 kan ikke være sammen på et værelse, heller ikke i dagtimerne. Måske kunne man lave et større familierum eller connecting doors til formålet.
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Excellent service and good location
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
Ideal location with great view over Marina, staff very friendly.
The overall atmosphere was very welcoming and relaxing
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Large room, good bed, close to the beach. Poor breakfast.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
location, staff spotless
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
The staff were first rate
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
pleasent view and well apointed rooms
Det var dejlige store værelser, og vi fik et med balkon. Det gjorde at vi kunne få frisk luft og havde en god udsigt. Det er kun seniorsuiterne som har spabad på værelset, og de er betydelig dyrere end de værelser man får gennem booking.com Skift billederne fra hotellet ud, så man er klar over, at man ikke får værelser med spabad og badekåber og hvad I ellers lover på jeres hjemmeside.
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
The staff were very friendly and helpful.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
It's position for the city & the ferryport
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
Proximity to ferryport and city centre, room facilities No
good location nice apartment, helpful staff up quite a steep hill
Reception always handed your room key to you as you entered the building without one having to ask for it.
Apartment Hotel - ideal location for the beautiful beaches of Santander
Room/apartment very spacious and clean, nice to have balcony checkout time 12pm - good for later flight, staff very helpful. balcony furniture - perhaps there is in high season?
Very spacious for reasonable price. The balcony with lateral sea view. 2 minutes from the sea and the nice and quiet area The isolation was poor, we could hear everything what went on next door and below us (we stayed at the 5th floor, so nobody above us).
spacious rooms for the price..2 min walk to the beach and casino... friendly staff who spoke english
The appartment style Breakfast service
The hotel was the only one with a room suitable for a family of 4 so we did not really select it. Having said that, the hotel was very comfortable and the room(s) large with everything that we needed. It even had a little kitchen area. I don't go on holiday to cook, but we were able to make tea and breakfast. The hotel is in an excellent location really close to the fabulous Sardinero beach and local restaurants and shops. Taxi's to the town centre were really reasonably priced.
Right across from beach; city center a 5min, 5 Euro ride.
Good value, large room with lounge area, staff were very helpful good location. No negative comment
very smart bed was too big, we prefer smaller!
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
convenient location for a visit to the Picos and the Santander Ferry port
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
Staff were friendly even though there was a language barrier
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
Everything is new, bright & spotlessly clean. The room we had was well equipped with a great ensuite bathroom. The location is quiet & central. The staff were very pleasant.
Very Pleasant staff - spotlessly clean room Cold Room - Heating turned off (timed?) in evenings. No extra blankets available. As mentioned by other customers very noisy from apartment overhead - even at 4am in the morning.
Clean room, friendly and helpful staff. Very good value for money. Some noise from the floor above.
Spotlessly clean, very comfortable, conveniently located, friendly staff, excellent value.
Good location, clean and bright, freindly staff. Free use of computer/email. Very good value for money None
an excellent little hotel in there heart of santander
Clean,spacious room.Clean bathroom, helpful staff. Nice and quiet and in the centre of town. Everything was just fine.
Friendly staff. The rooms are clean and well kept. Very good value for money in the heart of Santander. Nothing
Very good location, value for money. Clean, friendly.
Convenient location, friendly staff, clean room
As usual - very pleasant stay - staff efficient - very comfortable and the tortilla in the cafe downstairs superb as always!!
A warm reception from the staff and owner. They really go the extra mile to answer questions and provide helpful information for the tourist visitor.
Even though in the centre of santander I had a room at the back which was very quiet. I had a tourist menu meal in the bar for 8 euros which was good value. the rooms were clean and spacious. about 15 mins walk from the bus/train station The main entrance is hidden but you can get to the hotel through the bar
Very welcoming - comfortable rooms - and very nice cafe/restaurant on site. Nothing
The hotel was in a perfect location, had parking which was a necessity. Hotel staff were very friendly and helpful, the girl in the restaurant even remembered what teas/coffees etc. we had the previous morning, and even remembered our room number! Would have liked free WiFi in our room.
The parking places too small
I think that the reception on our arrival and checking out was first class . A job well done and a credit to the hotel. We dont have the young ladies name but she had just had her done. wi fi is only free if you use your own laptop and it is not free in the hotel rooms
This hotel is very close to the ferry terminal for travelling to the U.K. Parking is safe for your vehicle.
Very well run hotel with helpful and polite staff.
extremely friendly staff and good location
Good location. No evening meals available on a bar.
very nice place to stay with our dog
the roof balcony was lovely good for drinks on a starry night
evening meal in the restaurant was first class, all staff could not have been more helpful. would not hesitate to recomend or stay there again. not applicable
the room was smelled of tabaco.