Maden er virkelig god, både i restauranter og i cafeteria, heller ikke billig. Beliggenheden er sublim, lige overfor en fantastisk strand og udsigten er flot. Næsten ingen af personalet taler engelsk, det ville hjælpe udenlandske turister meget, hvis flere kunne kommunikere på andet end spansk. Pladsen er trang på værelserne, en familie på 5 kan ikke være sammen på et værelse, heller ikke i dagtimerne. Måske kunne man lave et større familierum eller connecting doors til formålet.
it's really close to the bus station and made it convenient for me the bar was closed, and there are hardly any restaurant in a 500 m radius (at least I didn't find them!)
Notably friendly, helpful reception. Very well located for transfer from ferries to train or bus. Our only negative criticism is that the coat hangers didn't work very well, but we survived.
The hotel is central, and just opposite the international Brittany Ferry Terminal. Very clean hotel. Excellent English spoken by the staff. No tea and coffee making facilities in the room. This would have improved the facilities from good, to excellent
Courtesy and friendliness of staff and willingness to try to speak English More detailed instructions to car parking would have been welcome - the one way system and the fact that the car park was underground led to some confusion.
How helpful the staff was with maps and locating near by things for us. The location is great...right across the street from the bus station.
It's position for the city & the ferryport
Staff on arrival most helpful in accessing disabled parking for myself. Reception most pleasant and pointed out immediately where coffee etc was instantly available Cooked food at breakfast could have been hotter but nothing wrong with quality
Proximity to ferryport and city centre, room facilities No
The staff were very friendly and helpful.
The hotel is very well situated and is luxurious. We had a beautiful room with a spectacular view. The staff were very helpful and friendly. The pool and spar were really good but we consider it to be an expensive additional facility.
Service! In this hotel they are very much aware of what hospitality really is and how you should pamper your guests. Breakfast is delicious, nearly a reason to select the hotel. Wonderfull location and very, very nice beds. Not applicable
very nice rooms. very quiet and charming. Staff were helpful and spoke good english
staff very helpful
Fantastic hotel, one of the best I've stayed in, fabulous location
A beautiful classical hotel in a wonderful location. The sea view rooms are highly recommended. Probable due to the hotels age the sound proofing between rooms could have been better.
Location, view from the room, size and decor of the room.
Lovely setting and terrace area looking out to the sea. Breakfast was not included in the price.
It is a two star hotel.matress is 50 years old. tv the same.nothing works. water pressure unestable then you burn or freeze when other open a faucet. elevators unsuficient. dirty old rugs.restaurant poorest in whole spain. no way to roll your lugage at entrance and no staff when you arrive or depart. unconveniently located and no taxis out front. safe did not work and did not received kind of room I reserved. two bed room. Worst hotel I have ever been.dont know how come is at category small luxury hotel
fantastic sea view location & food
very well centered in the town. modern bathroom very good price for value, great staff! You definately have more than expected for a 2 stars hotel.
Location (close to bus and train stations), easy access to city shops and beaches via local bus (1 Euro), supermarket just round the corner, friendly staff. Would have preferred breakfast in same building but cafe two doors away did good, cheap breakfasts.
Very acceptable location near the bus station, but a bit of a hike toward the hipper parts of the city. A wonderful lounge in the hotel with WIFI! A nice bonus. The price was a bit high, I thought, for what it was.
the staff, the price, the location
Hotel was ideal for what we needed.
great location, clean and modern wi-fi was not very user friendly. TV was rather old and had only 1 English speaking channel
the customer service
Good location, very comfortable, high standard. Getting Reception to ring taxi at departure not easy. Young man told my husband to try outside at first but young lady tried harder and got us a taxi.
it was a four star hotel and lived up to its rating, which sometimes in Spain you cannot rely on.
Clean room, helpful staff, nice evening meal at a good price. Room was too hot, my visit was late October and I think the AC was turned off
Fantastic location for the centre of Santander and access to great food; lovely room and very helpful staff. No outside area and you are a long way from the beaches; very limited parking - we couldn't get our car in. Breakfast was poor.
the staff was so friendly not a thing
the heat in the room! and it's impossible to set your own room at the temperature you want
As such i had come for the conference so generally i was quite comfortable whether it is morning breakfast or any other kind of assistance, enquires etc. being new to santander. Nothing
We stayed there from 21st to 24th October hotel is beautiful and very central to everywhere. Rooms are lovely beds huge. Would definitely recommend this hotel
The overall atmosphere was very welcoming and relaxing
Ideal location with great view over Marina, staff very friendly.
The location of the Puertochico was excellent, lovely views over the bay and very close to the old City and restaurants etc. Very clean and efficient with very good Continental breakfast.
Great position in the city and close to everything bars restaurant and a short walk to the beach It was a bit expensive for what you got
1. WIFI does NOT work. Missed deadlines! I was unable to do work because of wifi not working, missed important deadlines! 2. Every door slams so loud that sounds like bomb. 3. Smells cheap and kinda nasty. 4. Receptionists are incompetent and showed attitude instead of trying to resolve the problems related o WIFI. 5. The day I was leaving they proposed to change room. I thought it was clear expression of mocking and making fun of a customer. 5. In room 506, there is a light on the building outside near the window, which so strong that at night seems like you are the beach in front of the sun and the curtains do not help. I am not a light sleeper and I fall asleep easily, during this 4 day stay I could not sleep because of that and extremely loud door slamming. Overall experience was horrible. I flew across the globe from Los Angeles for work and due to mainly almost not working WIFI my trip was next to nothing. I feel I was robbed. This hotel does not deserve to be 4 star one.
Excellent service and good location
Right on sea front very near old part of Santander easy to walk everywhere Air conditioning in room wasn't working which staff knew about but we were given another room with a sea view.
Fantastic location overlooking the marina and walking distance to restaurants, bars and shops. We had booked 3 rooms and all of them overlooked the water. On arrival we sat outside and ordered a bottle of Rioja and paid the average rate, We expected to be charged more for a 4 star hotel with such a lovely view. Wished we could have stayed longer. We will be back.
Friendly, obliging staff. Spoke good English. Good location as in the middle between the shopping/commercial area one way and in the other, the beaches. Also well served by public transport - bus stops right outside hotel. Had nice room on top floor - room 901. Has balcony and nice views. Lovely, good size bathroom. Room a little small, beds a little bit too hard. Also room a bit cold.
excellent location opposite the beach and near the football stadium.staff very friendly and helpful. apartment was small
The helpful personnel. They went out of their way to make us welcome and overcome our language difficulties and provided extra service with a smile. Everything was fine
Pleasantly decorated, spacious, well equipped, close to beach, buses, restaurants, supermarket, park, festival centre. Lack of computer for guest use despite having wifi. We had to find an internet cafe.
Loved the decor of the apartment and the location. Would like to have main condiments such as milk, tea, sugar etc. And also better range of shampoo, conditioner, and body wash. These are only tiny concerns.
very spacious rooms, very central & near the beach
great facilities and friendly staff Nothing all good
the location was good, close to the beach the apartment was dark and dingy and smelt of damp and stale cigarette smoke
Ideal position for those who want more freedom than a hotel brings. Comfortable and friendly staff, Bus stop outside and supermarkets within 100 yards. Wonderful beach even closer!
they were big for a family of 4 no english channels on tv
Only stayed onwe night very good fo ferry vvv
It was very convenient- I was waiting to meet with my husband who was travelling by Ferry. The room had a great view and was very large and comfortable. The eveing meal was excellent value. I do not really enjoy eating alone but the staff made me feel very comfortable The pillows on the bed! Re 2nd question below: I did not read any of the reviews so cannot comment
Location and value for money
Close to the bay and shopping. No
The hotel was opposite the Brittany ferry terminal
It was very relaxing the rain and wind
layout and furnishings of room
it was right in the city centre 2mins from all the shops would stay at this hotel again. fantastic hotel and location
close to shops and port
Det var dejlige store værelser, og vi fik et med balkon. Det gjorde at vi kunne få frisk luft og havde en god udsigt. Det er kun seniorsuiterne som har spabad på værelset, og de er betydelig dyrere end de værelser man får gennem booking.com Skift billederne fra hotellet ud, så man er klar over, at man ikke får værelser med spabad og badekåber og hvad I ellers lover på jeres hjemmeside.
central location No view from window. Noisy coach parties awake all night
the location my only comment is there is no car parking.
Location and that there is a cafe adjoining. But the Staff dont speak english. The restaurant only displays a spanish menu. The prices are very good if you understand the language. Also the trip from the airport cost 15 euros not as stated. Moor english tv channels. Only had Sky news
Nice Hotel Big rooms
Excellent value for money. Very modern and clean. Nice to have some sky channels in English. Our room did not have much natural light, but artificial lighting was adequate.
Good price for its quality; comfortable and big room; quiet zone without any disturbing noises the location is a bit hard to find by GPS. We went to a villiage nearby and took a detour in the end. not well indicated for its location.
convenient location for a visit to the Picos and the Santander Ferry port
Cleanliness Location. It would have been nice to have a small choice of alternative eating establisments in the area.
Only stayed one night, but no tea/coffee facilities in room. Only Spanish spoken.
The staff were fantastic, our motorcyle broke down and the family that owned the hotel spoke english and really put themselves out to liase with the local bmw dealership and fed us back information. They went above the call of duty, parking at the rear of the hotel was fine, no issues, supermarket, petrol station, bar/cafe/restaurant all next to the hotel, the room was very nice, far better than the price would suggest. I would stay there again and use it for a base, bus into Santander just over a euro and 11 euros in a taxi back, no problems, highly recommend.
I thought the room where large and clean and the staff friendly cafe on site also good. bonus was free parking My stay was good but it is a little difficult to find
very smart bed was too big, we prefer smaller!
good reception,very pleasant room, large car park next to hotel, a family run hotel , owner`s wife spoke good english and assisted with directions as a non smoker the room had ash trays in it .
Staff were friendly even though there was a language barrier
an excellent little hotel in there heart of santander
Everything is new, bright & spotlessly clean. The room we had was well equipped with a great ensuite bathroom. The location is quiet & central. The staff were very pleasant.
Spotlessly clean, very comfortable, conveniently located, friendly staff, excellent value.
Very good location, value for money. Clean, friendly.
Good location, clean and bright, freindly staff. Free use of computer/email. Very good value for money None
Very Pleasant staff - spotlessly clean room Cold Room - Heating turned off (timed?) in evenings. No extra blankets available. As mentioned by other customers very noisy from apartment overhead - even at 4am in the morning.
Clean,spacious room.Clean bathroom, helpful staff. Nice and quiet and in the centre of town. Everything was just fine.
Friendly staff. The rooms are clean and well kept. Very good value for money in the heart of Santander. Nothing
Clean room, friendly and helpful staff. Very good value for money. Some noise from the floor above.
The coffee with milk that was served at breakfast was very good. The cheese and ham served at breakfast was ok. The receptionist was sort of polite, but could not communicate in any other language but spanish.
The receptionist was very nice and helpful, recommending decent places to eat. The rooms are basic, but clean, water hot, I had a good nights sleep.
its central location. its compactness. The size and furnishings of the room. Very outdated and basic.
It's expensive during the semana santa, comparing with his location and the room condition. But there's good reception service and the location es ok.
We looked city.
The price Not that well situated, not very nice looking, wouldn´t really classify it as a 3 star
Friendly staff, no nonsense hotel Leak in bathroom ceiling staff not concerned.
Proximity to airport - less than 15 minutes in a taxi (cost less than 15 eur for two passengers and four bags). Extremely difficult to find as it was very poorly signposted. I hadn't printed out the directions from the website as I presumed that my sat nav (GPS) would bring me successfully to it (as it had it did to the 7 other hotels that I stayed in during my 2 wk stay in Spain). Due to the obscure location of the hotel, the sat nav did not bring me there & I spent an hour driving around trying to find it even though I had only been minutes drive from it originally. I had to call the hotel twice to get directions.There was no air-conditioning in the room so too hot at end of Aug & got bitten by mosquitos as left the window open to let in air during night. This hotel is actually just outside the city boundary & steps down to hotel are poorly lit
we enjoyed the tranquillity of the place
Friendly reception staff. Proximity to Santander - though directions on the website were misleading as access is much easier from the Santander city side. Only a few minutes' drive into the city centre. Parking available (often a problem with cheaper Santander hotels!) Excellent bathroom (very clean; good fittings; bath/shower and shower). We used this as a night halt before taking the ferry - useful because of its location outside the busy city centre. View - towards airport and mountains. Carpet in the room was not very clean.Spa pool tiny - the website photo could mislead slightly. No air-conditioning. Bar/cafeteria seemed little-used so not very welcoming.
Very friendly staff - clean rooms. Rooms were quite noisy (between rooms) also Hotel is difficult to find.
It was very helpful that the receptionists spoke good, fluent English. There was a nice view over the city. The car park entrance and the gravel part are quite dangerous for a motorcycle to enter and reach the tarmaced area. Any loose surface makes a motorcycle unstable.
friendly helpful staff nice quiet area just a bit hard to find badly signed
There was a kitchen which could have been useful. The hotel is very close to the ferryport and it has an interesting view over the city. The room smelt a bit musty. I was rather disappointed with this hotel and I don't quite know why. I booked it quickly to facilitate our journey to GB from Santander and it was very close, but there was no air conditioning and it was a bit noisy. Also there was no evening restaurant-we were referred to a supermarket. I was also concerned about the lighting of the stairs. Several of the staircases were dark and as usual I wondered how easily you could get out in an emergency.
Size of the room quite generous as is the bathroom. The distance stated on the website from hotel to city centre was misleading. The hotel is right on the outskirts on the edge of an industrial estate. There was nothing nearby not even a bar or a restaurant.
Hotel clean and tidy, Comfortable rooms, Spa very good Would have preferred a double bed rather than 2 twins pushed together. No restaurant in hotel or nearby, meant we had to drive into Santander. Not all the spa facilities were working correctly (curtain shower and scottish showers).
location, staff spotless
The provision of secure car parking but the charge was rather high. I would expect a 4 star hotel to provide a full room service 24/7 when your dinner service is too late for many people.
Large room, good bed, close to the beach. Poor breakfast.
It was OK, not much beyond that. Location was not very good, a bit far from the city center, however there was a bus near by. The room design and comfort was a bit dissapointing.
The staff were first rate
The hotel was excellent value for money, and provided an ideal base for both a beach and city break in Santender. Noisy bedroom doors.
Enjoyable stay for 3 nights in a junior suite. Slightly dated room but very well maintained, espresso machine a real delight. Maid service was excellent. Front desk staff was friendly and helpful (thanks, Mar and Angela). Air conditioning quiet and efficient. Overall a 9+ in my book. Ate at the restaurant twice, food was good and the portion was generous. Having the TV on spoiled the otherwise pleasant atmosphere.
Very good location, nice room (big bathroom and comfortable beds), not too expensive for a 4 stars hotel
Easy booking in process, friendly staff, good food, clean and spacious room. Cannot say anything negative about the hotel.
Very good location and a very nice breakfast. The room was old and musty and the air conditioning made a rumble all night long. The front desk staff was dismissive and not very helpful.
pleasent view and well apointed rooms