Friendly staff, size of room and view from room Inaccurate information on shuttle service for cross-border crossing to Hong Kong. Journey was long and expensive and uncomfortable. Definitely not recommended!
size of room and location food choice at coffee house and hardly any view from window
The hotel located in a good place. The breakfact meals didnot meet the expectation of a luxury 5 star hotel meal.
Pretty responsive staff, good. Locations plenty of restaurants nearby. Close to subway station. The hotel use cheapest possible toiletry. The tooth paste actually taste bitter. I took a shower upon arrival and the plug in the bath tub is not working resulting a pool of water accumulate in the tub. They quickly fix it. But it is annoying. One more thing that is worth mentioning, if you reserved a non-smoking room, good luck getting one with cigeratte smell. I have to change the room twice cause as it happens their customers has no regards to the non-smoking requirement. They smoke whenever wherever they want.
Helpful Staff, Lovely and Clean with a Good Selection of food.
quite different and not just like every other hotel yes. would really like if some of your staff speak more english for easier communication cos their were some breakdown in communication especially when we wanted to order for food.
very old hotel... Like oldsmobille... But with good breakfast
Location of this hotel is the best in ShenZhen.everything is arround, shopping, Sauna, Seefood street. everything 2-3 minutes by walk.I will sure visit this Hotel again. had two 0.3 cl cans of beer in hotel the loby, payed 220 RMB :( in 7Eleven shop 2X big 0.6 bottles same beer 21RMB :) so in hotel cost 20 times more!!!
The loaction The hotel is a little dated and run down for a 5 star business hotel
A very warm feeling Thank you none
staff don´t speak english but I think that this hotel is one of the best in Shenzhen - be carfully that is china !
opposite the railway station. True, but still difficult to walk with your luggage
Excellent staff service, big rooms
restaurant boufett - massage center with exotic girls
Everything was very nice and pleasant, just as you expect from a 4 or 5 stars hotel. Internet connection was very disappointing, more frustrating was that they know about it and don't do nothing to satisfy that need
Location and excellent value for money
I like the location and the services. The room bathroom was not in good condition and the bath tub drain was not working.
Yes, it was very very inconvenient to go to hotel from the train station upon our arrival. It was too far to walk with all our heavy luggauges and too near to take a taxi (was scolded by taxi driver!). Hotel should provide shuttle bus for guests' convenience.
They have English speaking staff, the room wad excellent i upgraded to a suit Room for only 100rmb. It looks and feels like a luxury hotel. There internet connection sucks really sucks. Is like they have one connection to a million people. Frustrating slow.
area near train is convenient, but not the most upscale
Very good location and an international hotel. The rooms are exellent. I had a wonderful view to the river. Cleaning was made in a 5 star way and even the bellboys are so helpfull with good skills of english. Nothing bad to say about this hotel and the rate was just fine so I can only highly recommend this hotel.
It's a beautiful hotel. Very spacious and relatively inexpensive. The late checkout time advertised on the website (3PM) was not recognized by the hotel's assistant manager. The manager told me that checkout is usually by 12 noon, and the latest I can check out was 2PM.
I have been thrre several times and owuld like a room on the 23-25 floor next time prefer 23 to 25 floors
The location was convinient as it was right next to the train station but that was all. The images online showed a completely different room from what was the actual condition at the hotel. Staff was super rude when i brought this to their attention; only good for a short stay and because of proximity to the train station.
I stayed at the Hotel many times find staff very helpfull and friendly. Good location and excellent value for money
they have internet access within the rooms. gym and swimming pool. restaurant that is open. english speaking services. i think it is a little pricey.
concreige great help in arranging transport to HKIA strong stale smell in rooms
Room is always clean and in good shape. Always has hot water available and the bellmen in the lobby are the best in Shenzhen. If you need anything in Shenzhen, talk to the bellmen! Location to me is awesome. The front desk staff continues to not measure up. First, they do not understand there own check in procedures. Second, average English in the actual check-in staff which is not there fault. My fault for not knowing Chinese. Second, if your checking in or out and your from another country, if someone Chinese walks up to the desk, they stop your check in, help them and come back to you afterwards. This is normal in China but its overboard in this hotel. They just cant get there front desk procedures right at all. I don't think they have the ability to fix this problem.
Close to Louhu gate, Donggman shopping area, and subway. Hard to get a non-smoking room
Very good hotel for this price! Internet connection in the Hotel is not fast. Breakfast could have been better.
Location and the Staff service We stayed on the 9th floor, and the Music (super-bass) was so loud that we can't get to sleep at all - till 3 a.m. in the morning. This would be a disaster for those business travelers who need early sleep /rest during the night.
The hotel is easy walking distance to the Louhu Commercial Centre and train station. The bed was very hard, tv programmes did not cater for English speaking guests.
Room and location Front desk staff is 100 percent rude and does not understand website bookings. If you book on a website check your bank account as they charge you twice for your room so you end up paying double. You explain to staff and show them paperwork and they still do not have the ability to understand. Bad service
Great hotel, good value for money, friendly and helpful staff who spoke English. Excellent location. Close to Metro Station, shopping, food places etc. Will stay there for sure if I go back to Shenzhen. The Gym opens only at 7am
A lot of value for money in this hotel. Very easy if you have to connect to Hong Kong from here. Very pleasant people as well.
Good size of room and large bed No bath
Proximity to the convention center was nice Decent American food choices both in the hotel and right outside. Generally kind staff, even though few had a working level of english. I didn't expect everyone to speak amazing English, but I did expect that the check-in staff would know the words "Convention Center" considering they are a two blocks away and listed as a preferred hotel for one of the largest convention centers in the world. In fact most of the staff didn't know the words -- which is surprising to me. Our "non-smoking" room had a smell that I can't quite describe in words. Something like moldy bread with and cigarettes mixed with decaying animal. It was very unpleasant. The club staff was decent but operated on a 3.5 star level, not 5 star - like they Shangri-La chain should. They just did the minimum's with a bit of attitude and a feeling that your presence was not totally welcome.
The location is probably what makes this hotel 'special'.. besides that, nothing too crazy Rooms are very small. Too expensive for just a very normal hotel.Very old hotel
Staff is very helpful and attentive. Room was pretty standard/better for business travel in terms of cleanliness. They could make some imrovements in upkeep but otherwise was maintained well and cleaned well daily. Pool and gym are very good. Breakfast is very good. Didn't use the spa, but I wish I did because it looked nice. Not sure why I was recommended this location, I think for proximaty to the border & ease of transportation. However, the other Shangri-La in town seemed closer to better dining, shopping, and bars.
The location is very good, the view is wonderfull and the service excelent.
Rooms are quite big and cheap. They provide kitchenette and laundry as well. Front desk was very helpfull and friendly. Walking distance to Dong men night market. They have the hardest beds that you can ever see. Hotel workers do not speak english except one person.
Room size, Room facilities, Location
Big rooms, nice helpfull staff, free internet, good breakfast. I stay in this hotel every time when come to Shenzhen and it becomes better and better. tough bed, carpet in the room.
location few English-speaking staff at reception
Location close to shopping centers,parks & museum noise from outside;restless sleeping
The rooms are spacious only some noice coming from the street until late. Hard beds, staff speaks poor english. This is a hotel more for local people.
Close to nearby shopping area. Next to Metropark, MTR station under construction. Spacious room. Suggest to provide facial box tissue & spoons for guests in each room
The quality of the room for the price was excellent. The beds could be more comfortable.
nothing to like. They treat guest very bad, they want always money upfront for accomodation. Ever day they were blocking my key and i could not enter the room. Be carefull they try to charge you more every day.
The shower is good. The location of the hotel is too far away from the train station and the entrance is difficult to locate (unless you are taking a cab). My room is also facing a road under construction.
Hotel Staff is very very nice. The Hotel does not have International Food restaurant.
They provide free breakfast and free internet connection with very reasonable room rate, and fairly close to Metro station. Room air conditioning and heater was not operating, and was room temoparature too cool (22 degree C)
imdont like your servis your hotel dont have bell boy
Neat, clean, 20 metres from McDonald's open 24hrs No minibar, which is useful to keep water fresh during the torrid days.
Excellent 04 star hotel of Shenzhen- Kashi Samaddar, First person visited all countries
Good place to stay in Shenzhen.
I liked the location, free internet and the room in all its aspects from the size, the cleaneses and the comfort of the beds. I did not like the fact that there was no frig in room, also, the breakfast lacks a lot of westren choices.
very clean rooms and facility
The Rooms & most definitely the ambiance. The breakfast menu could use an upgrade to accommodate the taste of International travelers.
The room is comfortable The coffee house services was poor
Comfortable room, location accessible by metro
Everything, as i always book at this hotel.Location is the best , as u are able to get around the city easily from here.
The hotel staff are very friendly and helpful. The location of the hotel also quite strategy to get to the Bus/Rail stations. N/A
closed to louhu, so we can just walk there when I check in to the hotel, they ask for down payment, on your booking information it said we paid when we check out.
Clean And Comfort
spa on the 4th floor. bed a bit to hard
check in, check out was fast.Room was cosy. none
It is one of the nicest hotels in Shenzhen; It almost is as good as the Shanga-la hotel opposite the railroad station in terms of how clean, and comfortable the rooms are. Although it looks like the hotel is a short walk from the train station, looks can be misleading. Because of the way the roads are laided out and the fact that you cannot "jay walk" around that area -- it is actually about a 15 minute walk away particularly if you have luagged and cannot use the underground tunnels (because of the stairs).
very cenrtal position, next to Luohu railway station, but still if you have bagage not so easy to get!!!! how ever they say that there is a train to the airport, but there is not, must use taxior there transportation (must pay for it), if you like and looking for "copy" of everything, so thats the place Luohu railway station, open untill very late
Good location. Just a stone throw away from the subway. For someone who is travelling to Shenzhen for the very first time, it is definitely very helpful. Surrounded by many shops and eateries. Bed is very hard and there is cigarette smell in the room.
I like is the location which is near the public transport. I didn't like the hotel room because the hotel is not clean and the no fresh air in the room (someone was smoked in the room before). And also we booked the room for 4 person. But the hotel provide beds for 3 person only, and we got to pay for the extra bed.
The location is superb, next to Shangri-La Luo Hu, very easy to find. Walking distance to Luohu Metro Station
Long waiting at reception, then after, they inform me about my reservation was not more available at the room rate booked through the website and asked me to pay more and upgrade the room... I completly refused and thats not my problem, then i kept wating on the lobby and at the end they gave me a deluxe room with no extra charge... Most of the staff are not suitable for that kind of job.
Location, close to bus terminal from airport. smoke smell very bad, broken toilet bowl and low amount of water in shower
Location! It is right next to Luohu railroad station -- giving you easy access to Hong Kong, and other cities in China This is not a 4-star hotel; the hotel is run down and in need of a remodeling. The carpetting in the common area is dirty and soiled. One morning, I found a dead cockroach in the cup where I had some mouthwash (it had fallen in and drowned). Lastly it is noisy. I was on the 32nd floor and I still heard the the constantly stream of sirens from cars.