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I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
The wide corridors and soundproof rooms.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Comfort of bed, television and silence Price of food and no parking
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Location Room was not well lit
Rooms were large and very comfortable. No breakfast
It was clean, friendly and the breakfast was very good.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
Very comfortable and well organized hotel. Staff very helpfull and polite. -
hotel staff has been very kindly and useful for any request
nice spacious rooms communal areas a bit faded and tatty.
The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.
The food was excellent. The reception staff all spoke perfect English and were very helpful in arranging taxis etc. The hotel's location is also very good.
Friendly staff, luxury hotel, excellent breakfast, close to the center
I loved the room. Very nice and spacious. The bed was comfortable and the spread was nice and warm. The WiFi was good. No unexpected drops while using. I had difficulty sleeping on my last night in the hotel. I was on the second floor and was kept wide awake by the music from downstairs until 4am.
Hotel staff very helpfull
Everything top nosh!! Will definitely go back. Great for families with babies and small children!!
large, clean and well-kept room - everything looks new!, great room service, great hotel restaurant on the 9th floor - great food and service! you have to wait a long time to get some hot water out of the shower; staff could be more attentive at breakfast - they do not come to you to offer drink, do not ask what you may want, you have to literaly chase them for everything, they do not offer fres juice which one would expect in a 5 star hotel in Sofia. Jaccuzi or a small pool in the wellness center would be good,
Exellent location - exactly in the city center. They merged old Roman walls and modern building - it is amazing: like in museum.
location, services and comfort; next time in Sofia we plan to stay at Arena again. no negative comments; staff friendly and cooperative, good location, very comfortable
A location is excelent, nearby the most touristic points, the hotel is quite silence, the room is espacious e the hotel offers a very good breakfast. The ar condicionare did not work properly -- 2 dias was only reasoably and one day did not work. The amenities were resctive, one soap for 2 people
the central position optimal for business and leisure, good hotel structure and staff.
My kids really enjoy the ground-level historical ruins - they were happy climbing up and down them. The location is quite, but very central.
Nice staff, wireless working perfectly, right in the centre
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Location Bed and shower size
Nice room Very small hall. Small bathroom
Exceptionally helpful staff
Hotellet ligger fremragende i Sofias centrum, og faciliteterne er tilfredsstillende uden at være overvældende. Personalet er venligt og engelsktalende. Nogle af værelserne er absolut utilfredsstillende, og efter klage blev jeg flyttet fra det første værelse, som var usædvanlig gammel og slidt og lå op til elevatoren, som larmede så meget, at søvn ville være umulig. Nogle værelser på dette hotel bør ikke udlejes eller kun udlejes med stor rabat indtil de er renoveret og støjisoleret. Elevatoren er ret støjende.