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Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
Location Room was not well lit
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Comfort of bed, television and silence Price of food and no parking
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
The wide corridors and soundproof rooms.
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
nice spacious rooms communal areas a bit faded and tatty.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
hotel staff has been very kindly and useful for any request
Rooms were large and very comfortable. No breakfast
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
It was clean, friendly and the breakfast was very good.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
1. We found the same hotel room at almost half the price later - $63 including taxes - please reimburse us the difference!!! 2. We left very early the next morning and since the price included breakfast, we were promised breakfast packets, which we never received?! 3. Upon arrival, we requested about the rate if we call from our room locally and we were told "it does not cost anything locally, maybe a few stotinki (bulgarian currency)", but we were charged more than 1 Euro per minute??? Please refund us the money!!! 4. The room definitely smelled of cigarettes - very unpleasant, though we requested SMOKE FREE room!!!!!!
Great staff, very helpful!
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
Nice staff, wireless working perfectly, right in the centre
Location Bed and shower size
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Exceptionally helpful staff
Nice room Very small hall. Small bathroom
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.
Excellent location, close to NDK and the Sofia downtown area. As a Starwood Platinum member staying in hotels two thirds of the year, I can tell you that this hotel is truly 3 stars. The TV can be bigger but: 1. This is Europe so TVs are small 2. Why watch TV in the hotel :)