hotel staff has been very kindly and useful for any request
It was clean, friendly and the breakfast was very good.
Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.
Very comfortable and well organized hotel. Staff very helpfull and polite. -
nice spacious rooms communal areas a bit faded and tatty.
It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful. The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).
The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.
Staff was great, Food was great too, location is great. Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.
Rooms were large and very comfortable. No breakfast
Very good staff, very clean and the central location. Breakfast was not included in the price and to have it seperately costed too much.
Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view. Room service rather expensive however prompt.
I liked the location,decor,linen Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.
Comfort of bed, television and silence Price of food and no parking
The wide corridors and soundproof rooms.
very comfortable hotel all the staff only too pleased to assist food in the restaurant first class
Location Room was not well lit
Very central location, next to the metro and the pedestrian area. No plugs near the bed to plug in cell phone.
Excellent location and very good service as employees are fully dedicated to customers. The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).
the staff, they are very helpfull and friendly.
Quiet and clean When we ask for taxi the receptionist don't inform (or don't know?) that in Sofia there are 2 terminals in the airport: we risk to loose our fly.
Friendly receptionists. Found it very noisy at night (from the street).
sightseeing disco ripped you off
Hotel staff is exellent. Hotel is in the center of Sofia. No
Older style hotel, renovated a while ago, and pleasant. Good sized room, slightly better than average breakfast with room. Room was very clean, and the staff were excellent. Hotel is 2 blocks from central Metro station "Serdika." Hotel is close to center of town, but one block into a slightly dodgy area with a few strip clubs and gambling bars. There is a strip bar in the basement with signs in the main lobby of the hotel. It's all done rather tastefully, but may not be a place where families will be 100% happy.
Position and breakfast I specifically asked for a quiet room and they gave us a small and noisy one . Furthermore they asked me to pay the full stay in advance
Reception staff were very helpful
The location was very convenient for seeing sights of Sofia, the staff friendly, breakfast very good, everything in the room worked properly to include Air Conditioner. Good Internet connection. Building has character, appears to have been built in late 1800s, remodeled twice with last one in 1998. It is close to the street car and you do hear it in the room,did not bother me that much but might a light sleeper. Does share a entrance with a strip club, but not aggressively advertised and can't imagine being a problem, except for a real prude. Bathroom while fully adequate, sort of small.
Its really wel located. The doors of the shower cabin were broken and it was really difficult to close them. Despite I was on the 6th floor I could hear the traffic noise outside. The main lift is really slow and it even blocked between 5th and 6th floor with me inside. Emergency bell did not work so I wasted 10 minutes inside the lift with no assistance. Finally, the lift suddenly started to work again.
position and price a couple of days we cold not get any breakfast because of too many turists
Firendly staff, good location (near the bus and train station adn few steps from the center), clean and spacy room, winter garden!
The location was excellent, right in the city centre. The staff were friendly, professional and helpful. Room was average size, very clean with nice bathroom and facilities. For 50 euro a night, this was excellent value and I would recommend it to anyone coming to Sofia for a short stay who needs a place to relax after a day of sightseeing.
Good location, near center of city,very cleaned,good price. The refrigator and the aircondition doesnt worked.(Room 503). Also at bathroom sometimes we had water for shower and sometimes stopped(for 5-10 seconds).
The hotel was extremely well placed for the city centre. It was comfortable enough and clean but my stay was brief. My only complaint would be that the bed was a touch small for two, though I was on my own - so not a problem for me - but it was too soft and the pillows were well past their sell-by date.
Very central location, small rooms but tastefully decorated, very clean. Quiet. Staff helpful. The air conditionning was very loud (and woke us up everytime it switched on). The beds are small (160cm wide) and there are no twin beds rooms (i.e. for kids)
The hotel is very charming and all in good taste and artistic. There's an excellent benefit-cost for it.
Centrally located - Very good noise insulation - Wi-Fi free of charge - Professional Staff
Nice room Very small hall. Small bathroom
very central walking distance to plenty of sites/ bars/ shopping malls. Fine comfortable room. staff friendly Services :- no bar open on my particular w/end otherwise nice restaurent. Cleanlines:- carpet badly stained needs good shampoo.
Exceptionally helpful staff
Location Bed and shower size
Nice staff, wireless working perfectly, right in the centre
Exceptional choice!!!!! Nothing negative..Nothing at all..Free parking space, clean & comfort rooms, great staff, great location...I recommend it!!!!!!! Everything was Great!!! No complains what so ever.