pleasant staff location & room size 1,Rooms are dated need modernizing . 2, Hotel general state of repair, needs addressing , wonderful hallways & stairwells decoration needs renovation plaster on ceilings missing covered by plastic sheets.Outside repainted.3, Some facilities not available outdoor pool in poor state of repair would be a lovely feature if Maintained.Gym not what expected
The staff were a credit to the hotel. Very friendly & helpful. It was a little shabby in places, including our room, which was so packed with furniture, it made it even smaller.
Good location with excellent parking facilities with large room and sea views Disappointed to learn that the hotel was sold while we were there and hope that the new owner maintains the current prices and retains the staff who we cannot praise too highly. The television - it was hopeless - kept freezing on us - even the staff who were most helpful and tried to assist, could not get it put right
the bedding was clean hotel is grubby and in need of refurbishment
Very friendly staff, good entertainment only the stairs!
rubbish nothing worked holes in roof buckets everywhere ... no tele working loads of stuff broken no entertainment
Excellent position and despite being on main road, not too noisy. Staff very helpful. Lots of stairs, bathroom needs attention.
Location of the hotel, helpfulness of most of the staff, and with one exception the quality of the food. The hotel regularly ran out of stock items like mushrooms and fresh bread, and attempted to disguise stale bread by toasting it (toasted prawn sandwich!). The hotel appeared to lack a strong management, and took on committments that inpacted adversely on the overall standard of service provided.
location was good. breakfast was excellent. noise from traffic and heating.
Superb value for money!!!! Reception, restaurant manager and bar staff were very friendly and welcoming - Breakfast Monday morning was lovely and very fresh. Overall cleanliness of hotel was good. Lovely clean crisp linen! However we missed the Restaurant Manager on Tuesday morning for breakfast. The appently unsupervised waitresses were not so friendly and the service was poor. After seating us and directing us the the rather stale and crusty looking breakfast buffet they disappeared (together) for a fag break. We then had to wait 20 minutes for them to return for us to be able to eat as there were no plates anywhere to be found!! Please get rid of that horrible breakfast buffet. It was so much nicer when our breakfast we made to order (as on Monday). The hotel is in need of modernisation, but nothing I would really complain about as it offered such great value for money. The tiles in the swimming pool were dirty however.
Nice clean and friendly hotel Room a little bit small
Hotel was very comfortable , breakfast was excellent and staff were very friendly. The owners helped us out when we were in a fix - they have hearts of gold. The location was great for getting out and about in Torquay.
A lovely hotel within walking distance of Torquay. Welcoming staff who are very friendly. Last bit of walk to hotel is a bit steep.
Within 20 mins of booking on website I was called by hotel with confirmation. staff friendly & attentive. good location close to town & marina 8 min walk None
Close to main area and shops only a short walk away
Every other hotel that we have stayed in replenished the tea, coffee and milk, this was not done in the whole 2 days,
Excellent service and breakfast. Very clean and tidy. Great location near all restaurant,bar and harbour.
Cheap and cheerful. Room small but comfy. Stayed only one night - would probably find it too small to stay a whole week. Need to be fairly fit to climb the hill back from the town. Parking very tight. Overall would recomend for one or two nights especially at that price!
My wife didn't complain about anything so it must have been good as she doesn't like Hotels or B&B normally . The owners were very good
Made to feel very welcome with complimentary drinks on arrival. Friendly staff, nothing too much trouble.
Friendly atmosphere, felt welcome; very helpful owner and his wife; off street parking, though may be difficult in busy periods; lovely room though not the one I thought I had booked with booking.com as the picture and room did not seem the same However I would happily have this particular room again; most important the hotel was free from annoying noises during the night. Superb TV Hot and cold water very slow
Very warm welcome. Nice clean room which lovely white fluffy towels and an excellent array of toietries
the hosts were nice location good food was good hotel parking
Friendly close to harbour and restaurants
food good The pictures were very deceiving, room was not as in advert, much smaller.
The breakfast was very good, The bathroom was tiny, with a basic shower and the water pressure was very poor too. however this did not impact on our 2 day stay at all.
How friendly the owners were, made you feel very welcome. Great breakfast! Very central to town.
it was very relaxed very welcoming and right next to everything.
Central location.very easy walk to town.good breakfast. We arrived to be told we had not been booked a room there,even though I had a reference no from activehotels.when I got home I queried it and was told the hotel had received my booking and they had also received a fax to confirm my booking.we were disappointed but took the only double room left,which I have to say was not the best.the window had been propped open with a piece of wood,the ceiling in the bathroom was covered in dust/cobwebs.it was dingy and outdated.we took the room with a view that we only needed to stay a night!the car park was very difficult to negotiate.whilst we were there a chap managed to ground his car on the hlly car park,he ended up parking outside and the following morning received a parking ticket.
friendly people who run it steep zigzag drive upto car park
nice friendly hosts, excellent room, excellent breakfast the car park was a little difficult to get into and out of
The car park is not for the faint hearted. Unable to shower as a hose over the bath and no shield to enable a shower
Friendliness and efficiency Poor water pressure for bath/shower
I felt like viziting frends.
location.good value.pleasant breakfast.warm room. it was classed as 4 star aa rated hotel on the internet,when in fact it was 2star rated & met those standards.
Privacy, friendly staff, could come and go as you pleased, good food.
Excellent facilities friendly host good food ideal location for Torquay sea front
breakfast The room- only one on the ground floor, next to gents, office and carpark, in private section. Small room. Noisy from other guests arriving and in lounge area.
Room very tidy, well decorated,good complementary shampoos and soaps.all the digital tv channels. At breakfast, couldn't fry an egg to save his life.
lovely breakfast and friendly staff telly in the bedroom? was almost on the ceiling gave me a headache
Friendly staff (including Oscar the cat), nice room, good breakfast. Execellent location in quiet road part way between railway station & town and a few minutes walk from sea front.
The welcome we recieved was terrific right from the start was excellent and would recommend particulatly to G&S fans.
location, price, breakfast
Nice Friendly People very high Standerds
Hotel Staff were very friendly and helpful. No
Very friendly, helpful and welcoming. Room spot on. Breakfast fresh, hot and plentiful.
The owners were pleasant and very helpfull. The breakfast was excellent and the rooms kept clean and tidy. Access to all local amenities was superb.
Owners very friendly and guesthouse spotless. Lovely breakfast.
The owners were very friendly. the room was cosey. breakast was nice as well. lacation was only a shart walk to the beach. Parking was a problem. had to pay for parking at hotel accross the road.
The owners were very friendly and informative and the breakfast was excellent.
friendly, welcoming with good food & very helpful with holday information
really helpful and friendly
Owners very knowledgeable and friendly,superb breakfast,comfy beds
Lovely welcome with a nice cuppa tea & cake.The decor to the room was unusual but pleasant.Relaxing atmosphere. none
A very warm welcome from Stuart and Karen who were always on hand to assist. We were given full details of what to do in the area and directed to good coffee shops and restaurants. Stuart and Karen run a very nice property, with attention to detail. A freshly cooked breakfast, fresh fruit salad etc were the highlight of the start of the day.
We had booked the Penthouse Suite and were amazed by it when we got there. We had the whole floor to ourselves just like a little flat of our own with a separate lounge, bathroom and bedroom and there was even a second bedroom which we didnt need so it would be ideal for a little family too. The staff were absolute brilliant, the hotel was tastefully furnished and the food in the morning was superb!! The best hotel we have ever stayed in in a long time and would definitely recommend and reserve again without hesitation
Great stay, welcoming staff, great value food that tastes fab. The best entertainment package available. Fantastic holdiay at reasonable prices. There wasnt anything that we didnt like the staff ensure that your stay is lovely and you always leave wanting to go back.
Hotel facilities were excellent and food was also very good Room was apaaling very very small bathroom tiny with sink in the bedroom, no room to even walk down one side of the bed and not enough draws to put clothes away for a 6 day break, tv was so old with no remote.....in my opinion this room was a single room...
Ideal town location, close to seafront. Corridors narrow in hotel.
reception staff were very friendly and helpful. breakfast staff were very slow, rooms were very outdated and expensive for what you get. our waiter was quite rude.
Basic but very friendly. Needs updating, but cost would be huge as it's a big place. Spa all working well. Really nice aztek pool. Breakfast not great. Thanks Breakfast
the staff in the bistro bar were really friendly and great fun to converse with. The pool area was great' and food fab!