Friendly atmosphere, felt welcome; very helpful owner and his wife; off street parking, though may be difficult in busy periods; lovely room though not the one I thought I had booked with booking.com as the picture and room did not seem the same However I would happily have this particular room again; most important the hotel was free from annoying noises during the night. Superb TV Hot and cold water very slow
Very warm welcome. Nice clean room which lovely white fluffy towels and an excellent array of toietries
Made to feel very welcome with complimentary drinks on arrival. Friendly staff, nothing too much trouble.
The swimming pool was lovely The mattresses were not very comfortable, the staff were unhelpful and the decor and facilities were a bit backdated.
the staff very pleasant and helpfull our stay very relaxing
The hotel staff were very helpful and polite. The hotel facilities were very extensive and were ideal for family holidays. The food was of a high standard, and the hotel was very clean. There are some parts of the building which are very shabby, and the rooms and bathrooms need a re-furb..
A highlight of this hotel is the friendliness if the staff and the lengths they go to in order to accommodate your every need.We had a 16 month old baby with us during the stay.they could not do enough to accommodate our needs in terms of meals etc.excellent! Could do with general modernisation.
Staff friendly and attentive. Plenty to do in hotel itself Room bit hot drinks expensive
food good The pictures were very deceiving, room was not as in advert, much smaller.
How friendly the owners were, made you feel very welcome. Great breakfast! Very central to town.
it was very relaxed very welcoming and right next to everything.
The breakfast was very good, The bathroom was tiny, with a basic shower and the water pressure was very poor too. however this did not impact on our 2 day stay at all.
The car park is not for the faint hearted. Unable to shower as a hose over the bath and no shield to enable a shower
Friendly close to harbour and restaurants
nice friendly hosts, excellent room, excellent breakfast the car park was a little difficult to get into and out of
Central location.very easy walk to town.good breakfast. We arrived to be told we had not been booked a room there,even though I had a reference no from activehotels.when I got home I queried it and was told the hotel had received my booking and they had also received a fax to confirm my booking.we were disappointed but took the only double room left,which I have to say was not the best.the window had been propped open with a piece of wood,the ceiling in the bathroom was covered in dust/cobwebs.it was dingy and outdated.we took the room with a view that we only needed to stay a night!the car park was very difficult to negotiate.whilst we were there a chap managed to ground his car on the hlly car park,he ended up parking outside and the following morning received a parking ticket.
friendly people who run it steep zigzag drive upto car park
the hosts were nice location good food was good hotel parking
location.good value.pleasant breakfast.warm room. it was classed as 4 star aa rated hotel on the internet,when in fact it was 2star rated & met those standards.
The welcome we recieved was terrific right from the start was excellent and would recommend particulatly to G&S fans.
breakfast The room- only one on the ground floor, next to gents, office and carpark, in private section. Small room. Noisy from other guests arriving and in lounge area.
Friendliness and efficiency Poor water pressure for bath/shower
Room very tidy, well decorated,good complementary shampoos and soaps.all the digital tv channels. At breakfast, couldn't fry an egg to save his life.
Friendly staff (including Oscar the cat), nice room, good breakfast. Execellent location in quiet road part way between railway station & town and a few minutes walk from sea front.
I felt like viziting frends.
lovely breakfast and friendly staff telly in the bedroom? was almost on the ceiling gave me a headache
Excellent facilities friendly host good food ideal location for Torquay sea front
Privacy, friendly staff, could come and go as you pleased, good food.
relaxed,nice surroundings,location good,plenty of activities and the buffet breakfast was very good. no
Use of pool and children's games area Cleanliness, confusion of where to go for evening entertainment
really nice staff nothing to much trouble, nice atmosphere. nice big buffet cooked breakfast no restrictions how much you could eat. entertainment would liked live singer all 4 tlh hotels every night.
Staff very friendly and good swimming pools My single room was very small and basic
The on-site facilities, friendly bar, excellent breakfast inc. service. The dinning room was exeptionally good. A hotel I would be extremly happy to revisit. NO
We have stayed here before, which is why we chose to go back, everything from arrival to departing is excellent, the room was lovely and very clean. The breakfast is also excellent with good choices. We would choose this hotel again 10/10 Parking is the only problem..
Friendly, helpful, cosy atmosphere
They were very flexible on our time of arrival and departure Rooms were very small and lot of noise from street outside
friendly welcome , helpful , comfortable room, good breakfast. the parking.. limited space , and steep steps down to Front door..
The price was very good value for money. Internet access and excellent video library. No complaints.
The proprieters were interested in their guests, the breakfasts were great, the bar prices were very civilised and the room was quiet although the hotel was only a couple of minutes walk from the town centre. Our room was cramped with very little wardrobe space.
The staff were very helpful and friendly and made us feel very welcome They said that there was customer parking but there was only space for one car and it was a difficult space to part in.
As always,a warm, friendly welcome. The Palms is an excellent hotel which we return to every year, The location to the sea front and shopping centre, makes this the perfect base for short or long stays.
The owners were very friendly, breakfast was good too. Only 5 minutes walk to the marina/town centre Could do with double glazing to cut out traffic noise
Very friendly staff and fantastic location.
The staff they were excellent very accomadating & friendly espesh the young lady in the resturant for breakfast. The first room I was put in it had a generator outside the window but I asked to move & the receptionist was fab not a problem.
Excellent leisure centre, in particular the 25metre pool. Other facialities included 10 pin bowling and entertainment for children. Excellent breakfast. We were disappointed to find no table reserved for us at breakfast on either day resulting on us having to wait while they organised one. They were expecting two when in fact we had booked a family room and there were 4 of us.
noisy smokers outside front of hotel untill after midnight (move them to side exit)
The appartment was spaceous and clean. The Spa/swimming facilities were excellent. Nothing
the pools and facalities and entertainment good food
Pretty horrible 'family' style hotel. dont be fooled by pictures/description/price. definately not suitable for couples
This b&b is spotlessly clean. Proprietors are friendly and pleasant. The breakfast is quality product.
good breakfast,ideal location
The owners were the main staff and ran the hotel very well and i would stay again
The owners were very obliging and had a very service orientated attitude. Breakfasts were good and well cooked.
Location was really good, with everything within easy walkable distance. Friendly staff very helpful, comfortable rooms.
friendly staff and close proximity to town center ensuite area was too cramped
location, price. noise of guests in next room
The staff were very friendly, welcoming, and helpful. The room was clean and comfortable. Breakfast was good.
When mentioned that there was a problem with the matress Simon the owner did not hesitate to do something about it.We found the service excellent!! everthing was to our satisfaction.
location, price, breakfast
The owners were very friendly and informative and the breakfast was excellent.
Very friendly, helpful and welcoming. Room spot on. Breakfast fresh, hot and plentiful.
Nice Friendly People very high Standerds
Hotel Staff were very friendly and helpful. No
Owners very friendly and guesthouse spotless. Lovely breakfast.
The owners were very friendly. the room was cosey. breakast was nice as well. lacation was only a shart walk to the beach. Parking was a problem. had to pay for parking at hotel accross the road.
The owners were pleasant and very helpfull. The breakfast was excellent and the rooms kept clean and tidy. Access to all local amenities was superb.
friendly, welcoming with good food & very helpful with holday information
Hotel facilities were excellent and food was also very good Room was apaaling very very small bathroom tiny with sink in the bedroom, no room to even walk down one side of the bed and not enough draws to put clothes away for a 6 day break, tv was so old with no remote.....in my opinion this room was a single room...
Ideal town location, close to seafront. Corridors narrow in hotel.
the staff in the bistro bar were really friendly and great fun to converse with. The pool area was great' and food fab!
Great stay, welcoming staff, great value food that tastes fab. The best entertainment package available. Fantastic holdiay at reasonable prices. There wasnt anything that we didnt like the staff ensure that your stay is lovely and you always leave wanting to go back.
Basic but very friendly. Needs updating, but cost would be huge as it's a big place. Spa all working well. Really nice aztek pool. Breakfast not great. Thanks Breakfast
reception staff were very friendly and helpful. breakfast staff were very slow, rooms were very outdated and expensive for what you get. our waiter was quite rude.
Every other hotel that we have stayed in replenished the tea, coffee and milk, this was not done in the whole 2 days,
Hotel was very comfortable , breakfast was excellent and staff were very friendly. The owners helped us out when we were in a fix - they have hearts of gold. The location was great for getting out and about in Torquay.
Close to main area and shops only a short walk away
Excellent service and breakfast. Very clean and tidy. Great location near all restaurant,bar and harbour.
A lovely hotel within walking distance of Torquay. Welcoming staff who are very friendly. Last bit of walk to hotel is a bit steep.
Nice clean and friendly hotel Room a little bit small
My wife didn't complain about anything so it must have been good as she doesn't like Hotels or B&B normally . The owners were very good
Cheap and cheerful. Room small but comfy. Stayed only one night - would probably find it too small to stay a whole week. Need to be fairly fit to climb the hill back from the town. Parking very tight. Overall would recomend for one or two nights especially at that price!
Within 20 mins of booking on website I was called by hotel with confirmation. staff friendly & attentive. good location close to town & marina 8 min walk None
location was good. breakfast was excellent. noise from traffic and heating.
Good location with excellent parking facilities with large room and sea views Disappointed to learn that the hotel was sold while we were there and hope that the new owner maintains the current prices and retains the staff who we cannot praise too highly. The television - it was hopeless - kept freezing on us - even the staff who were most helpful and tried to assist, could not get it put right
pleasant staff location & room size 1,Rooms are dated need modernizing . 2, Hotel general state of repair, needs addressing , wonderful hallways & stairwells decoration needs renovation plaster on ceilings missing covered by plastic sheets.Outside repainted.3, Some facilities not available outdoor pool in poor state of repair would be a lovely feature if Maintained.Gym not what expected
the bedding was clean hotel is grubby and in need of refurbishment
Very friendly staff, good entertainment only the stairs!
Superb value for money!!!! Reception, restaurant manager and bar staff were very friendly and welcoming - Breakfast Monday morning was lovely and very fresh. Overall cleanliness of hotel was good. Lovely clean crisp linen! However we missed the Restaurant Manager on Tuesday morning for breakfast. The appently unsupervised waitresses were not so friendly and the service was poor. After seating us and directing us the the rather stale and crusty looking breakfast buffet they disappeared (together) for a fag break. We then had to wait 20 minutes for them to return for us to be able to eat as there were no plates anywhere to be found!! Please get rid of that horrible breakfast buffet. It was so much nicer when our breakfast we made to order (as on Monday). The hotel is in need of modernisation, but nothing I would really complain about as it offered such great value for money. The tiles in the swimming pool were dirty however.
The staff were a credit to the hotel. Very friendly & helpful. It was a little shabby in places, including our room, which was so packed with furniture, it made it even smaller.
Excellent position and despite being on main road, not too noisy. Staff very helpful. Lots of stairs, bathroom needs attention.
Location of the hotel, helpfulness of most of the staff, and with one exception the quality of the food. The hotel regularly ran out of stock items like mushrooms and fresh bread, and attempted to disguise stale bread by toasting it (toasted prawn sandwich!). The hotel appeared to lack a strong management, and took on committments that inpacted adversely on the overall standard of service provided.
rubbish nothing worked holes in roof buckets everywhere ... no tele working loads of stuff broken no entertainment
A very pleasent hotel to stay in. And the people that ran it were very nice and helpfull the food also was rely nice. will defenetly stay there again and recomend it to anyone. none
This was our second stay at this hotel, we find it very friendly, good breakfast and so convenient for all the amenities will most definitely be staying there again in the future.
Chris, the proprietor, completely on top of things from greeting to knowing our names to giving advice. Great breakfast, convenient location. Will stay there again. Off road parking.
The location, the staff and the cleanliness was faultless.
Close to Town Centre and not to Noisy roundabout.Excellent host and wife.Would definitely stay again at this b/b. No
It was very clean and the owners were lovley and friendly also the staff was nice too.
Close to town centre None
I liked the friendly atmosphere and our host was so accomodating.
The staff were very friendly Interior of hotel was slightly dated and rooms were on the small side. But had a comfortable experience and location was great.
Owners friendly...The young waitress was lovely and couldnt do enough for you. Everything was minimal..ie breakfast...furnishings...old tv with only 4 channels
Rooms a decent size. Easy parking close to amenities. Rooms a bit cold.
Great hotel,very nice staff ,would go there again, no problems. nice location , great food, excellant.
Everything was great the people who ran it and the staff.It was easy to get to the beach and 10 minutes walk from town. Would stay there again. Just the mattress not great and the shower needs an upgrade. Minor problems.
Friendliness of the staff
A very warm welcome from Stuart and Karen who were always on hand to assist. We were given full details of what to do in the area and directed to good coffee shops and restaurants. Stuart and Karen run a very nice property, with attention to detail. A freshly cooked breakfast, fresh fruit salad etc were the highlight of the start of the day.
really helpful and friendly
We had booked the Penthouse Suite and were amazed by it when we got there. We had the whole floor to ourselves just like a little flat of our own with a separate lounge, bathroom and bedroom and there was even a second bedroom which we didnt need so it would be ideal for a little family too. The staff were absolute brilliant, the hotel was tastefully furnished and the food in the morning was superb!! The best hotel we have ever stayed in in a long time and would definitely recommend and reserve again without hesitation
Lovely welcome with a nice cuppa tea & cake.The decor to the room was unusual but pleasant.Relaxing atmosphere. none
Owners very knowledgeable and friendly,superb breakfast,comfy beds
many many steps and corridors to pass for getting to the room!!! Just looking like a puzzel.
The location is good for the Theatre. Breakfast was good.The Xmas decorations were very nice. The bedroom needed attention. It needed decorating. The sheets needed ironing.
not one thing worse than a youth hostel and filthy dirty
My Family & Friends always use the rainbow hotel for its cleanliness & Facilities
the hotel was clean and the room was clean but the room smelt of smoke complaind and we got an airfreshner but still smelt
Breakfast was good Hotel was dirty, noisy, with old worn out beds and leaky roofs. No paint on paintwork. Windows almost falling out. Hotel allows smokers to group on front step to smoke and shout at all hours disturbing guests above.
The breakfast was very good with lots of choice The bed was very uncomfortable, very lumpy. the radiator would not turn on, so it was cold in the room and the hot water was instantly scolding hot
Full hot & cold buffet breakfast was excellent. Dinner at the restaurant was very good.
The location Bad extremely uncomfortable, room very old fashioned and basic. Shower - had to stand in the bath to switch on the shower, which meant being covered with freezing cold water!
Excellent breakfast. Excellent checkin. Excellent room. No hotel information in rooms. Steam room out of order. No lockers in swimming pool changing area. Ballroom closed during stay. Drinks at hotel bar very expensive.
Very friendly and helpful hosts,rooms very clean and tidy,plenty for breakfast and very good,the hotel only minutes away from harbour, shops and restaurants,in all great hotel. Didnt
Price, service & friendliness. Cleanliness and facilities. Value for money. Internet booking system was not good at all. (I am aware that I must moderate my language when posting on this site!)
The welcome by Charlie, even though we were late, was great and he was so helpful. The rooms were compact but very clean and comfortable and the breakfasts were amazing. Exceptional value for money. They did everything they could to make our stay enjoyable. The windows did not close completely so it was a little noisy in the room facing the main road.
excellant service and value for money....superb breakfast if you can eat it all!!....hotel was spotlessly clean pillows a little on the hard side!....room spotlessly clean
Very friendly staff en suite very small
Friendly flexible staff, very welcoming. Close to harbour and shops.
The hotel is situated close to the harbour and we had no need to use our car. The owners were very hospitable and accommodating. Breakfast excellent.
The breakfast. Excellent quality and good value for money. The shower room was cold with no heating.
great breckfast short walk to harbour good parking very freiendly hotel will return
nice friendly people, lovely breakfast.