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Pool/bar area Room AC inlet /outlet were next to the bed and dirty. I paid for Water view but i got City View. Overpriced for what they offer. This is my first and last stay at Marriott.
Huge rooms, over looking the water & pool. Just sitting on the balcony and enjoying the view was relaxation in itself. Friendly staff Probably the best equipped hotel gym I've ever seen (but its not in the main hotel). "Free wifi" (but requires daily refresh), but is included in the mandatory resort fee. Option to self-park, saving valet parking fees. Hotel is in the middle of nowhere, which requires a drive for anything and everything. Outdoor music started at 8am, so difficult to lie in if you want to leave your windows open overnight. No happy hour at the pool bar. No fridge in the room.
We were celebrating a night away from the children for our anniversary. Very nice accommodations. Clean, professional staff and very accommodating. We thoroughly enjoyed our stay. Wish it was longer. Prices for in room meals especially breakfast WAY too expensive. We ate at an expensive rstaurant a couple of miles away instead. Marriott had a tendency to be overpriced for moderately tasting food.
I liked the price The rooms did not feel clean and the free breakfast was horrible. No eggs, bacon, sausage or anything of substance.
Excellent location near Sanibel Beach Gateway, price great, comfortable and very clean, beautiful pool area, nice little breakfast bar, and most important: dog friendly.
Average low budget chain hotel except the nightstand had a big booger smeared on it and the carpet had a bunch of crumbs and toenail clippings on it. I asked the front desk if they could have someone vacuum the next time they cleaned the room but didn't notice a difference when I came back later.
Loved the pool! A minor thing, but we wish that they served real coffee at the breakfast. It was pretty much undrinkable -- tasted like instant (I think it was some sort of concentrate mixed with hot water).
The pre-check in service allowed me to have in the room things, such as extra pillows and towels, that I would have otherwise needed to ask for after checking in. The hotel location was good and the outside was kept up well. The bathroom was roomy and had a lot of counter space and room for 2 people in it at once, if necessary. The room looked and felt old and needed some renovation. The mattresses were softer and a bit misshapen, indicating they were old. And the bathroom faucets, etc., had pitting and corrosion on the surface. It just seemed like it really needed some renovation considering the price we paid, which wasn't terribly expensive for a place so close to Sanibel, but we still expected an updated facility. The breakfast was OK, but they started putting things away at 9 AM, so you couldn't sleep in!
the hotel is in a good location, the room is spacious and it has a big pool. the carpet was dirty.
We enjoyed our stay there very much. Would stay there again. If there was a negative to it, we had to travel a ways to get a selection of restaurants but only minor inconvenience..
The pool are was nice and the staff was friendly and helpful. Our room smelled like mold and could use a good scrub down in the bathroom. It is unlikely I will stay at this hotel chain again.
It was my goal to find affordable lodging near the beaches for a last minute get-a-way. The pool (heated, large) turned out to be a main attraction for my teens and they preferred to be at the hotel. Staff was friendly, helpful. Breakfast each morning was convenient and enough to satisfy the family. Rooms were quiet, dark and comfortable for sleeping. Bathroom was damp, musty. Maids neglected floors with daily service and missed our room completely one day.
The room smelled like mildew was growing in it.
I thought it was clean and comfortable. Great value I wish the pool towels were bigger
I loved the hotel staff and the room That my floor was suppose to be non smoking and it smelled like smoke but other than that everything else was great services room and staff and hotel
Hotel is ok and location was great, but it is a 3 star hotel at best, versus the 4 star rating. Pillows were not comfortable.
Time to renovate or take the Crown name down.
Staff is super. My check in was a breeze and I recieved an upgrade. The bartender in club level was very friendly. Also, the aromatherapy packets in the bedroom were a nice touch. The food at the hotel restaurant was terrible and the hotel is in desperate need of a freshening up. You can really see its age
Everything was clean. Staff very nice. Very well equiped and breakfast very good too. The best for that money.
New bedding and spreads. Also new carpet. Bathroom needed updating and more cleaning. Fixtures rusty.
The location was great, service was great, room was big, bed was comfortable, breakfast was included. We booked a non smoking king sized bed room and that's what we got. I read some of the other reviews that were posted and was nervous at first. But it's $40 a night people you're not gonna get a 5 star experience. LOL.
Nice pool, clean room front desk was rude, breakfast could've been better, took $50 deposit out for room which takes up to 7 days to be returned to credit card.
Very clean & comfortable. Many restaurants nearby. The breakfast is carb-heavy & sweet. There is not much in the way of protein. We were told we they couldn't get us a blanket because housekeeping had gone home. Staff was friendly & helpful but they could have used a little more help.
It was a nice well taken cared place. You can't beat the price and it was clean. No hot H2O so I had to shower with cold water. Told girl at the front desk and she said they could have fix that.
Beautiful lobby, friendly, professional staff. Very clean throughout the facility. quiet, spacious rooms. Nothing
Staff took care of my concerns. Had to move 3 rooms. 1st room the AC didn't work. 2nd room smelled like a gym bag, 3rd try was fine. Hotel was under renovations which wasn't mentioned at time of booking. Pool was closed as well.
The king size bed was old and soft. You needed to insist to change your sheets everyday. The pool was cloudy and not usable. The dinng area was smalla nd cramped. The desk staff was very aloof and uncaring and unknowledgeable.
Walking distance from the beach. Nice swimmingpool and good breakfast. Located far from downtown.
internet, pool not much
Reasonable cost,comfortable stay. location of the Hotel too far out if you have no transport and no or limited public transport on the weekend.
Breakfast was good. Multiple choices, waffles, cereal, fruit and bread. Room was ok. Room smelled like Mold/moisture. Staff was unhelpfull at check in. Walked in without reservation via booking.com. I new the price from booking.com but she did not want to match it, made me make a online reservation before i could get that price.
nothing at all I would have been beter off in my car check in was ok then open the door to the room,it smelt like bad chemicles, the fridge was off and hot ,on the counter was one of those extension cords with a long bar and about 5 things pluged in ,hint fire hazard. the outlet on the wall was broke and hanging,i slept with the lights on in the chair cause I thought the cockroaches would come out ,I even put my shoes on the bed so they didn't get in them.so, when I left I was not nice at all and I will NEVER recommend that place to anyone.now I go there cause I had akidney transplant, for tests and I always stay at crestwood suites for over 9 years and they are so nice ,they treat me like family they even have a copy of my living will in their safe in case..and I would highly recommend them to any one..the reason I didn't stay there was because they didn't have a room. but please give them,cretwood suites an A plus and holiday inn below o thankyou ALLEN D. WOODS I WOULD STILL USE KAYAK BUT NOT HOLIDAY INN.
The bed was comfortable and the room was clean With my work I need an active internet connection and the internet was spotty at best, dropping and re-connecting constantly. Also my tv had a black spot on the upper right corner.
The price. I would have cheerfully paid more for a decent room! The room was dark and very tired. There were stains on the carpet and the walls had been repaired terribly. The sink area was stained and crowded. The curtains did not shut fully. The linen in one bed was stained and torn so I slept in the other.
Room was clean. The maid was rude when 11 am check out came, my child (age 5)needed to go back in the room to use the bathroom quickly and she snapped at us that"check out is before 11..its 11:05!" I said sorry, she said hurry up
Close to restaurants and shops. A continental breakfast served as a starter. Would definitely stay again.
rooms very clean The rooms looks very old
Not two much.we didn't like the way some one called cops and we weren't home wen someone got pulled over in front and because that person was getting pulled.he said we had drugs..there were no drugs found and we still had to get out in 5 min.because of that i left personal stuff behind
The hotel looked new. and was very clean. The front desk lady was friendly and very helpful. She upgraded us at no charge. WiFi was free, and easy to use. Breakfast bar was good, coffee especially. AC worked well. Nice pool. A brown stain on the rug in our room (2nd flr) was unappetizing. Location was near the airport & freeway- good for an over niter, but not in walking distance to anything.
It was a great get-away for my boyfriend and me who were in town visiting my sister. Great price for an included breakfast until 9:30 and coffee makers are provided in each room. Not luxury, but a great value! Construction was being done while we stayed.. Also, since we left the room at eleven AM one day we missed the maid services... We put the sign on the door asking for our room to be serviced but it never was.
Nice and clean even smelled nice and nice hot water There was no plug in the tub for kids to take A bath and small kids don't like taking showers only complaint
Location great, Cracker Barrel down the street Nice, clean room, full size refrigerator Thin towel ... No wash clothes... No wifi
Nothing The way the maneger talks to us,he also cancel my reservation. Horrible trate de todo us.
The staff was exceptional. I felt safe and comfortable! Nothing
Clean and comfortable. Helpful & courteous staff. Loved the keurig coffee pot. As a stranger to the city I must have driven past the hotel several times before I finally found it in the dark. All directions indicate University Drive but there was no evident signage. The hotel's sign was dimly lit and lost among others. My shower wasnt hot. A quick complimentary breakfast option would be great.
We were disappointed by the lack of lounge chairs poolside to accommodate the guests.
Really a very nice room for the price I paid. Hilton's bed's are almost always among the best, and this was no exception. The bartender, who also oversaw the restaurant, was extremely nice. The cookies at the desk were a nice touch. :) The airport shuttle was convenient. There's not much of interest within walking distance, but I kind of guessed that going in. A free continental breakfast would be nice, but hey...
The price even for a mini suite was very good. The room was clean and modern with 2 flat-screen televisions in the mini suite. Linens were clean. Convenient location about 20 minutes from RSW and a quick drive to Cape Coral. The side entrance door was finicky and people left it open. It took a long time to get hot water for a bath or shower. Whenever towels were replaced, the number of fresh ones was always diminished. Had to go to the front desk and get more so both of us could have a towel after showering. Breakfast was pricey but you can always go to First Watch down the street and eat there. It's delicious.
It's a cute hotel with a nice lobby area, very small but cute. Beds were super comfortable. Our room was full of ants and after telling the front desk to look into it no one ever got back to me so I'm not sure they did. Then our window was pouring out water from the ceiling and at first they just offered us towels to put down, then moved us 3 doors down to a new room, but no one ever called to ask us how everything was or even go out of their way to make it up! I'm disappointed, won't stay there again or refer anyone there.
Clean great beds nice lobby Great rate Nothing I would stay there again
The staff was especially kind and helpful. The pool was a little slimy feeling and the hot tub was out of order.
Price for breakfast in comparison to the offer was very good.
Staff was very friendly and helpful.
Room was very clean. Beds were very comfortable. Large suite. Very good variety of breakfast items. We were not there for dinner. Staff in am was very friendly. We would book again without hesitation. Hall carpets need to be replaced.
Cleanliness, staff, and amenities were all above expectations. Everything we could have hopes for. There wasn't a single thing I could complain about.
Reliable staff, especially from housekeeping. The food options have taken a drop in quality.
Breakfast on Sundays need to start earlier than 7:00.
Great buffet breakfast - more variety and fresh entrees than most other hotels. Room was not cleaned during our stay, and closet door squeaked loudly.
The staff is very kind, good atmosphere
It was a great one night stay. Clean easy to get to and staff was kind they have room service and a bar I was in first floor and the church that congregates there woke me up I had just flown for 8 hours so I checked in around midnight and probably didn't get to bed until 1 and so all I heard all morning was the church microphone and I was a bit dissapointed that I didn't get to sleep in. Other than that everything was great.
The proximity to the beach Staff is pleasant Tiki Bar No music after 8pm on Friday night or after 5pm on Saturday Outrigger really needs a bigger pool or a second one
Location Was never informed that there was construction going on right next to our room. They claimed they sent an email out to everyone, which I never got, yet I was even there in person a couple weeks prior to our stay to upgrade our room and at that time there was no construction going on and was never told there would be. We have a 3mo. that kept being woken up with all the noise. No cable the fist night. No internet the entire stay until the couple of hours the last day. Was told it was an island wide problem, yet the resort next door had working internet during the time they did not??? The toilet wouldn't flush unless you held the handle down for 30 sec. There were ants all over the kitchen. When I notified the staff about all these issues, rather than providing good customer service I was treated like, "oh well, nothing we can do about it" and got the feeling like I was being treated without respect because I booked through a deal site and not directly as if that didn't make me a true guest. Not once did any of them even apologize for the conditions. I would definitely not recommend this place to anyone. Ever!
The Tiki Bar was incredible, all made possible by the bartenders...Kimberly, Jim and Kevin. They were a blast! The patio was a great place to group up and re-live memories.
Nice weather and location The ice machines location
The room and the staff. Construction late morning after arrival in hallways. It was very loud and no warning.
Loved the oceanfront suite, great view, full kitchen(not used though),room comfortable, balcony with fabulous sunsets, chairs and lounger, 2tv's, Staff very nice and helpful. Sent us champaign for our second honeymoon. Tiki bar very friendly, great view of sunsets. Will go again.
Very nice and new hotel. Attentive and helpful staff. We had a large comfortable room. The breakfast very good and well organized. We would certainly stay again.
It was clean and everyone was very friendly Same old breakfast,
I liked everything except my room location. Room #205 shares a wall with the speaker system for the lobby area downstairs. Fortunately, the music was shut off at a decent hour. It is also, directly above the sliding doors to the breakfast nook. When those doors opened and closed (occasionally throughout the evening, again at 12:45 a.m. and again at 4:45 a.m.), it woke me up, sounding like someone dragging furniture on a hard floor in the next room. I suppose I should have mentioned something upon checkout, but I hate complaining in person, because I always get the impression the person to whom I'm complaining, really doesn't care. I actually planned on speaking to someone this time, I simply forgot. Oh... BTW, I do like the Hampton Inn very much, in general. I stayed at 3 different HI locations this summer. Coincidentally, he sink in each of those rooms drained very slowly (filling up as I used it).
Breakfast was delightful. Little difficult to get in and out if property initially. Once you know how it's fine.
Great location, nice staff, discounts, rooms are ok. Evening front desk work Rich was wonderful (cares about consumer). Loud (gas station next door). "Hot breakfast" was hard boiled eggs and cold French toast everyday lol. Thumbs down on breakfast
Separate bedroom and living room allowed one to read without waking the other.
Nice desk people. Clean and neat hotel!! I'm
Rich was pleasant, enthusiastic & thorough at time of check-in. Went to breakfast at 7:30. Eggs & sausage were cold.
The employees were awesome. I went to rest and I do it. The room wasn't perfect, but the bed were clean and good!
The price for the room was great for the quality of the room. I didnt know about the continental breakfast though. I would like to have had information about it.
Proximity to airport, large room, clean, digital air conditioning controls The bed wasn't that comfortable, the drain in the tub was slow
The staff was extremely engaged and friendly! Very attentive! Lots of disgusting things noticed in our room. Bathtub was disgusting so we showered in flip flops, questionable stains on carpet, couch, and comforter made us uncomfortable. Bought Clorox disinfectant wipes to do our own desanitizing while there for the short stay. If the room would have been SANITARY it would have been a completely different experience.
Front desk manager on arrival. Goid value and location. All carpetting was being replaced on the night and next morning of our stay. Thus a four, not five star rating.
The staff was courteous and friendly. The room was spacious and clean, and the pillows were super comfortable. Highlight of the continental breakfast: waffle maker. Wish there were bananas or oranges at breakfast.
Very friendly staff close to restaurants (walking distance) Good breakfast very comfortable beds very small lobby and breakfast room
Good location for Sanibel Island and Fort Myers beach. Loved being right next door to the grocery store. It was very nice to use beach chairs and beach towels at no charge. Beds were comfortable. Although it is nice to have the extra space of the kitchen/living room it was EXTREMELY small. It must have been a very wide angle camera that the hotel used for the website. Carpets and furnishings are looking quite tired. The breakfast was very crowded and they ran out of quite a few items before the closing time.
Helpful staff! Neat and clean.
We loved the location and appreciated the efforts made by the staff to make us comfortable and welcome. Breakfast could have used more variety of fruit.
Very friendly staff and comfortable room. Breakfast was great, the pool and workout room were great also. A ceiling fan in the bedroom would have been nice.
Complimentary buffet breakfast every morning was wonderful and the staff was always very helpful. They made sure to accommodate my needs such as putting me on a higher floor away from dogs due to allergies and asthma. The room was very clean and everything was included in the room including pots, pans, utensils, etc. The fact that it was a dog-friendly hotel. I'd rather not have to worry if a guest snuck a dog into my room in a previous visit.
Convenient to the airport but quiet. Many restaurant options close-by. Nice staff. As nice a Hampton Inn as they go. No particular dislikes. Shower water pressure pretty low--but typical.
Very noisy, bathrooms could be better
The lobby area is bright and inviting. A reception is held early evening with drinks and snacks. Coffee and tea available at all times. Breakfast was very good. Overall, hotel and rooms are well kept and clean.
its availability really nice rooms clean great coffee stand in lobby comfy bed small showers a lot of kids were running around elevator looked sketchy expensive your directions on google maps is wrong, takes you to the other hampton next to miromar
Nice hotel, good for the money Por breakfast
Clean overall. No insects of any kind.
First of all, the Inn keeper was very gracious. We were so pleasantly surprised with the nice room we got with a nice price.
Goods price close to lots of good reaturants and stores. With no carpet in the room you can tell its at least clean. Room smelled, in between 2 smoking rooms, wanted non smoking. Small parking lot, no room for a trailer. Their website says they charge a small fee for wifi access while other sites say it's free. If you bought a bed within the last 4 years, you will not be satisfied with theirs! Will not stay here again!!
Staff were awesome!
The loudest and most sleep disruptive a/c unit I have ever encountered. Marriott should be embarrassed by this obvious and easily corrected problem...
The hotel was located in a very convenient location- room was clean and comfortable, decor was new and the lobby is beautiful. Friendly staff- the only thing that was a slight downside was the lack of a free breakfast, but the hotel was so reasonably priced that I didn't mind.
We enjoyed the in room whirlpool, the food was very good, and the bed was comfortable. I would highly recommend staying here again. Minutes away from everything.
It was definitely clean and the beds were comfy! I like the kitchenette and the fridge in the room. We stayed in room 318 which is unfortunately right above the pool area! That room should be the last room assigned when all other rooms are full and it should be free!!! Couldn't fall asleep til 1:30am when the talking down by the pool stopped.