restaurant staff in the evening were excellent and our meal very good. terrace bar staff were not as good rooms very small and walls like having cardboard between you and your neighbours. not good enough for this rating of hotel
The Osbourne has a great location looking out onto the sea. It is a very grand looking building and the rooms are a decent size and very comfortable.
Everything was very lovely about the hotel and made me feel like on holiday instead of a business trip. Only the cardio eqiup in the gym needs to be updated.
the staff were fabulous. the location & views from the hotel are outstanding we could not have asked for anything better
nice clean hotel, very friendly staff, nice size bedroom,good food, lovely grounds and veiws. Worst thing about hotel was distance from centre, although it is walkable
I liked the design and the facilities. NA
The classic architecture of the building the leisure facilities were a bit disappointing
Location, very quiet and picturesque Lack of room service meals for late arrivals, difficult to park when hotel is busy
Locatiion. Quality of the staff.
Traditional seaside hotel in spectacular slightly out of town location at the heart of a beautiful Regency crescent
friendly hosts clean very large room helen and phil could not do enough for you will be going back
Friendly and helpful proprietors, clean, quiet, well-equipped comfortable rooms, superb breakfast, best hotel in this class we have experienced in many years No
Would recormend Not the best shower & slow hot and cold water but not a reason to complain
Nothing was disliked
staff very welcoming and friendly
We have just stayed for 5 nights at the Carlton Court Hotel and thoroughly enjoyed every minute. The hosts Phil and Helen made us feel very welcome and they cant do enough for you. The breakfasts are delicious with more than enough choice. This hotel is definately recommended and hope to stay there again in the Summer.
Had a great weekend at this hotel - the room was fantastic, very comfortable and hotel was in a good location for the centre. Breakfast was yummy and we were made to feel very welcome. Will def be going back.
The room and hotel was of a high standard with well decorated rooms and a very comfortable bed, the staff were friendly but not over bearing. i will be visting this hotel again.
The proprietors were very friendly and helpful. The room very clean, very comfortable and the breakfast excellent. Nothing.
We loved absolutely everything about Haytor and will recommend it to our friends. The walk up the hill back to the hotel but that was only because my husband is 87 and found it a bit steep.
warm welcome, polite and helpful staff, very clean hotel. n/a
nice and clean could do with a reception office
how friendly and geniually nice the owners are they make you really welcome ,will recomend to friends and definatly go back none
Very well looked after. quiet and well furnished.
Friendly, welcoming staff. Good selection of relevant local information available.
Made to feel welcome on booking in and asked daily if service was OK.Breakfast was excellent-plenty of choice. Location excellent and parking very good.
Hosts,decor, cleanliness and breakfast were first class Chris and \Robert were very helpful in recommending and booking our resturant. Perhaps the only drawback was that there was no relaxing chair in the room but there again there was very little room for it and it didn't cause a problem. There was nothing that we didn' like.
if you dont like being dictated to dont stay in thishotel,nice location but over priced the pedantic staff
staff polite and considerate,would recommend deluxe suite for that special break.
All the staff were most considerate, polite and helpful. I returned home at the end of the break feeling relaxed and grateful for my experiences. I shall be returning in the near future. Not applicable (see 1 above)
friendly staff, food excellent late breakfast 0745 is no good for working people
Great location and views. Inadequate parking - I got the last space and didn't dare go out. Ridiculously small toilet/shower room - you had to samba under the washbasin to sit on the toilet. Filthy windows - I paid extra for a sea view and couldn't see it. Cold breakfast with dishwater for coffee.
Great staff & for what I paid it was great value for money
generally a well maintained hotel but some areas a little shabby - good restaurant and excellent service from staff A little old fashioned and food could have been more modern but this should not be taken as a criticism of the quality of the food served.
We enjoyed the food very much and thought that the location was very good. Although the weather was reasonable for the time of year it was nice to be able to go outside onto the terrace. We thought that the lift was too small. The rooms are tired looking and need to be updated as does the bathroom, particularly the shower which was not of the standard we are used to in hotels these days.
Clean, comfortable, excellant food Noisy front rooms from the traffic
Staff were excellent & very friendly
Popsition is convenient and I'm sure that when the weather isa good it would be a lovely view!
Lovely public rooms and excellent location close to the coast path. Great bathroom, almost as large as the single bedroom. Cheaper rooms overlook the road side. If staying for leisure purposes it would be worthwhile upgrading to a garden view room.
Service was impeccable and all the staff were extremely attentive and friendly. Beautiful lobby and dining room. Bathroom in need of updating
Excellent facilities/restaurant-food/waiting staff/lounge staff. beautiful grounds and very good room.....better than in previous visits. Reception staff aren't as pleasant and cheerful or as willing as rest of staff, who are excellent.
Good food and service within the restaurant. Good range of facilities. Restaurant free of young children in the evenings, helping to make for a relaxing meal. Room could do with a lick of paint and some updated facilites (Only 1 radio channel).
the staff throughout the hotel are friendly, well trained and helpfull. The restaurant team were led particularly well and it was obvious that management set standards which they fully intended to be followed, also the porters displayed a level of patience worthy of comment The hotel rooms were cold, beyond comfort or reasonable tolerance. it took a request to receive a heater in the room - This is somewhat indicative of the room/structure and echoes an hotel that once you delve beyond the surface of the common areas is in need of refurbishment
My husband and I throughly enjoyed our stay. Next time we come i hope we can stay for a week or longer
Food was good. Room was dated and needs some serious redecorating. Not the best place to take a small child.
Breakfast restaurent staff excellent as was breakfast Front of house staff/reception not too interested in customers -did not even wish us a good onward journey.
Prompt and courteous attention by the staff.
The extent of the sports activity equipment, available foe various weather conditions no
The staff were polite and extremely helpful. The hotel was comfortable although the lift was a little small.
We enjoyed the dinner and the time afterwards in the bar. Team were very helpful. The heating in the bathroom was not up to what was needed during a cold spell.The room was furthest away from the centre.
We found it to be a high class hotel with very good buffet breakfasts and a wonderful view if the bay We found the hotel car park very dark and dingy
Location and leisure facilities. The hotel could be so good, but misses the mark. Very slow service - poorly cooked food - expensive dinners for what was available - dirty crockery - wanted to charge for using the in-room safe
The hotel staff were very helpful and polite and the hotel itself was very comfortable The room wasn't warm enough, neither was the water in the shower/bath, and I had terrible trouble parking near the hotel on the night I arrived, I assume due to a function there ?
The atmosphere in the bar in the evening was relaxing and Christmassy and the bar food and breakfast were excellent. The bar area could have been a bit warmer.
Very accessible None
Needed bedware changing , but otherwise perfect as above
General ambience and helpfulness of staff. The evening meal was of a particularly high standard. Too much chlorine in the swinning pool!
The owner have a bar and sitting room and were very friendly. The bathroom needed a little attention. ie glass shelf was loose and damp marks on wall and ceiling.
Clean room,good breakfast, made to feel welcome by owners.great value for money.5 Mins from seafront. Poor water pressure in en-suite
polite and unobtrusive staff, good breakfast
There was`nt anything we did`nt like about this hotel ,the room , the staff ,the food , all excellent . not really , just perhaps a little too far from the town centre walking wise
very friendly owners and very helpful, enjoyable stay.
Comfortable room and Hotel situated close to centre. Goog English Breakfast
The whole stay was good, from the moment we walked in the door to the moment we walked out. There were no bad points at all.... apart from we had to leave
The owners were very welcoming and friendly, a good breakfast, I would definately stay there again one of the party had a creeky bed!!!
Owners were very friendly and helpful. Breakfast was excellent.
Chris and karen the owners are great, and very helpful
Bedroom was very nicely decorated and immaculate. The bed was so comfortable we had the best night's sleep whilst staying in a hotel. Not an ache or pain in sight. There were no bad points, the water pressure in the shower could have been better, but to be honest everything else was so good it didn't matter.
Nice very clean hotel. Good breakfast. Tennants are very nice and hulpfull. In Union Street is a very good Italian restaurant called Gemelli. Rooms are rather small.
The hotel owners were really lovely and helpful. The Room was fantastic it was not just really clean but decorated and furnished to a very high standard. We had a fantastic nights sleep and felf really refreshed the next morning, the breakfast was also very nice. The next time I go to Torquay I will definately be booking a room at the Baytree.
A friendly welcome and a nice room-bed was just like the picture.bedding smelt lovely and fresh. A quiet location away from the town. The only thing spoiling the room was the 'naff' homemade fridge cupboard/outer casing-really unnecessary. I state this because the rest of the room was newly furnished and this 'thing' was in your face at the foot of the bed, below the tv. Shame.
Nice breakfast menu, very nice clean room Shower wasn't powerful enough
Room was light, reasonably spacious, well appointed for a leisure stay, lots of little extra touches. Breakfast - lots of choice and well cooked. Hosts very welcoming and helpful. Free wifi. For a business stay, it would be useful to have deskspace. The dressing table would have sufficed but the chairs provided were not appropriate.
We liked how Karen and Chris made us feel welcome, and looked after us
- Very good and friendly reception by the owners of the hotel. - very quiet (the only sounds you here are the ones produced by the seagulls) - breakfast was really good No bad points!!!
The hotel owners were very friendly and helpful.
Fantastic stay, a beautifully presented hotel, spotlessly clean. Carl and Sharon are lovely and cook a fabulous brekkie!! Highly recommended,will definately return.
The hospitality shown to my wife and I by Sharon & Carl was excellent. 10 out of 10 for the cleanliness; beautifully docorated rooms and breakfast etc. Situated In a lovely location and near to all the facilities and would definitely recommend the hotel to anyone. No applicable
friendly clean and food was good
friendlyness of staff, cleanliness of room and the breakfast was very good also one very very small complaint the bath towel for the en-suit shower could have been a bit larger
We liked walking,sightseeing and eating out at nice restaurants.We also enjoyed traveling around the area.
Cleanliness and good customer service from hosts, Sharon and Carl. Nothing too much trouble. No, suited my requirements.
Very clean and welcoming.
the friendliness of the staff, the breakfasts and the cleanliness of the whole hotel. The fact they had somewhere for us to smoke and did not make us feel like outcasts not having an actual bar to sit in, although they would get you a drink whenever you wanted.
friendly welcome, excellent breakfast, very clean, carl & sharon were perfect hosts, would stay again.
no ventilation in the bathroom
That you were treated as an individual, and made to feel very welcome. The hotel has a very relaxing and tranquil atmosphere about it. The decor very beautiful. But mostly i enjoyed sitting listening to Craigh play the piano whilst i had my breakfast.
Everything, the location and especially the the staff. The welcome by the owner was a pleasent surprise in one of the best surroundings ever. A perfect few days.
The beautiful surrounds in the rooms,and all the furniture and fittings.
The hotel owners (and staff) were all incredibly helpful and it is a clean and well-run establishment. Would have no hesitation recommending to others. Excellent stay.
staff were outstandingly friendly & very welcoming! Room & ensuite immaculate. A menu for breakfast?! Bagels with smoked salmon & scrambled egg - delicious! a bit out of town, 10 minutes uphill walk, not for the unfit!
A warm welcome from the owner, Craig, started off a very enjoyable stay. Beautiful room, excellent breakfast and a good location, 10 minute walk from town centre.
The hotel was beautiful and elegant, it was the only hotel I can say I have stayed at and been made to feel absolutely number one waited on hand and foot. Amazing experience.
Excellent Staff, service and breakfast, very clean throughout Was expecting a slightly larger room
Very friendly staff, excellent breakfast. the room was spacious, clean and well decorated.
Everything about the place was fantatstic and the owners were so attentive to our needs.
The hospitatlity was wonderful as well as the food. The rooms were clean and well lit. Updated bathrooms en suite.
Very nice and central location. Made to feel very welcome.
We liked the fact that our hosts were friendly and helpful, the food wasdelicious and the rooms immaculate. As it is a smaller guest house, our hosts provided a service which was personal to them to which they can be proud of. we liked everything about the hotel.
Graham and Tracy are the perfect hosts, we were made to feel 'at home' as soon as we arrived. Hotel and room beautifully decorated with tasteful furnishings and immaculately clean. Breakfasts are superb.
attractive comfortable surroundings.Good location.
Everything! The rooms were beautifully decorated and spotlessly clean. The breakfast was cooked to perfection and the owners wer lovely people.
Very relaxing and a very warm welcome - would recommend
Peacefull and relaxing time in a beautiful, immaculate house. Attentive owners who care you have a good time.
the room was wonderful and really comfortable
Made to feel very welcome with complimentary drinks on arrival. Friendly staff, nothing too much trouble.
Friendly atmosphere, felt welcome; very helpful owner and his wife; off street parking, though may be difficult in busy periods; lovely room though not the one I thought I had booked with booking.com as the picture and room did not seem the same However I would happily have this particular room again; most important the hotel was free from annoying noises during the night. Superb TV Hot and cold water very slow
Very warm welcome. Nice clean room which lovely white fluffy towels and an excellent array of toietries
The swimming pool was lovely The mattresses were not very comfortable, the staff were unhelpful and the decor and facilities were a bit backdated.
The hotel staff were very helpful and polite. The hotel facilities were very extensive and were ideal for family holidays. The food was of a high standard, and the hotel was very clean. There are some parts of the building which are very shabby, and the rooms and bathrooms need a re-furb..
A highlight of this hotel is the friendliness if the staff and the lengths they go to in order to accommodate your every need.We had a 16 month old baby with us during the stay.they could not do enough to accommodate our needs in terms of meals etc.excellent! Could do with general modernisation.
the staff very pleasant and helpfull our stay very relaxing
Staff friendly and attentive. Plenty to do in hotel itself Room bit hot drinks expensive
Staff were very friendly and nice, very accomodating and we felt they had time for us, great attention to detail re the quality and style of their recent refurbishment and in the service of breakfast, Richard has a very nice table manner and Dean is a great cook so it all worked well for us.
Hyggeligt hotel samt værelse.
Det er et gammelt slidt hotel der forsøger at være fornemt som det sikkert har været for 40-50 år siden. Det er ikke et rart sted at opholde sig og var klart den dårligste oplevelse ud af de 6 hoteller vi boede på i UK. Og så er det for dyrt ....i forhold til hvad man får.... lidt for rosenrød marketing.
Personalet er venlige og imødekommende. Værelserne var fine og store. Dobbeltsengen var dog af den mindre slags. Flot morgenmadsbuffet. Dejlige opholdsstuer og fin swimmingpool. Ligger flot med udsigt over vandet og i fin gåafstand til havn og by Det kunne være rart, når man booker 2 dobbeltværelser, at man får dem ved siden af hinanden og ikke på hver sin etage
The owner was very friendly, room comfortable and was given a bigger room for same price on arrival. Good facilities in room. Good breakfast wih good menu. Close to sea and nice walk to shopping.
good value for money ,very friendly staff,relaxing weekend,good for shopping.
A very warm welcome by the owner. He and his wife were excellent hosts. A superb breakfast in an extremely quiet location. No - it was excellent value for one night.
Friendliness of owner
breakfast was lovely and hotel owners very friendly
great english breakfast. very helpful staff. good location
This is a small but very nice little hotel perfectly located at Torquay. It's family run and very cozy. We were there with our just over one year old daughter and everything went fine. Their parking is not on site, one has to drive around the block.
The hotel was well presented and clean, breakfast was well prepared.
i liked the room very much. the breakfast was excellent.the staff were very helpful.the location was handy for the train station. none
Friendly close to harbour and restaurants
The car park is not for the faint hearted. Unable to shower as a hose over the bath and no shield to enable a shower
How friendly the owners were, made you feel very welcome. Great breakfast! Very central to town.
friendly people who run it steep zigzag drive upto car park
The breakfast was very good, The bathroom was tiny, with a basic shower and the water pressure was very poor too. however this did not impact on our 2 day stay at all.
it was very relaxed very welcoming and right next to everything.
the hosts were nice location good food was good hotel parking
nice friendly hosts, excellent room, excellent breakfast the car park was a little difficult to get into and out of
food good The pictures were very deceiving, room was not as in advert, much smaller.
Central location.very easy walk to town.good breakfast. We arrived to be told we had not been booked a room there,even though I had a reference no from activehotels.when I got home I queried it and was told the hotel had received my booking and they had also received a fax to confirm my booking.we were disappointed but took the only double room left,which I have to say was not the best.the window had been propped open with a piece of wood,the ceiling in the bathroom was covered in dust/cobwebs.it was dingy and outdated.we took the room with a view that we only needed to stay a night!the car park was very difficult to negotiate.whilst we were there a chap managed to ground his car on the hlly car park,he ended up parking outside and the following morning received a parking ticket.
We had a few problems and the staff were excellent at sorting them out. Very pleasant, friendly and accomodating. Booking details were incorrect. The room we were originally given was supposed to be a superior but fell short of that in my opinion. Hotel is under new management and it appears that work has started on the public areas but attention could definitely be given to the bedrooms we were shown.
Freindliness of the staff and the quality of the food Nothing, it was all good
Great location - 5 minutes walk to the harbour, lovely building and pleasant room, great atmosphere and lovely staff. Food was really good, entertainment was a nice extra and all the staff were really friendly. Really good value for money. Bit of a hill back up from the harbour but not that bad.
Near to the town centre. Room very dissapointing and shabby. Bathroom in need of repair, open pipework, broke toilet roll holder and general paintwork and decoration needed.
excellent food and service and a nice warm hotel.
Booked for one night as down in Torquay for work, along with another colleague. Neither of us had stayed at this hotel, found it on the internet and looked pretty reasonable. Great staff, really friendly, nice large room with a large bathroom and good shower. Ended up having dinner in the hotel, £15 extra each as hadn't pre-booked but for three courses and coffee was good value and great food. Really good location as well as only 10 minutes down to the town and harbour. Definitely book this hotel again when next in Torquay. Nothing, all pretty good.
From the moment we arrived the proprietors could not do enough for us. Room was clean and warm. Breakfasts were excellent. Good position to cover Torbay and the surrounding area. Nothing to report except good things
Friendly staff who made you feel very welcome. Very clean and tidy, excellent breakfast.
clean, very friendly, plesant surroundings
These are in no particular order: The warmth of the welcome by the owners, the lovely room containing a very comfortable bed, the excellent breakfast and having decent sized cups on our welcome tray. nothing
Great breakfast, helpful staff and very clean hotel. Hot tub was cold.
cleanliness,very hospitable,presentation,superb breakfast choice, location,helpfullness of owners,could not fault in any way! No
Very clean, nice modern room, 15 minute walk to town center. Excellent Breakfast God value for money, very highly recomended for price. We had a very good time. Bar would have been nice but not essential, but plenty of local pubs down the road. They are more than happy for you to have drinks in your room or on the terrace outside and will also supply glasses, so definatelly can't complain.
Location and easy access....room set up. Pity thing room didn't have a shower only bath (but that was my mistake). However maybe better for hotel owner to fix a shower option in the room as well - small maintenace I think....
The rooms were cleaned very well and were presented just like you were a new customer. Chocolate on pillow, fresh towels and very friendly staff. Breakfast was lovely a wide range of choice and open until 10am.
Good breakfast Car parking sometimes difficult
Excellent room. Wonderful location.
we stay one night couldn't do much was everything ok
Friendly, courteous and efficient service
Welcoming, relaxed, helpful! We enjoyed our stay so much that we plan to go again next year! Yeah, leaving!
Comfortable and freindly hotel