Ulemper: "Flight was completely full and certain passengers were belligerent about wearing face masks. The cabin crew did not enforce mask wearing, stating “we are not the police”"
Fordele: "Great crew & good complimentary food"
Ulemper: "More seat pitch"
Fordele: "The crew was good, not amazing and the seats were adequate, not generous. The food was sppealing."
Ulemper: "The whole experience was positive."
Fordele: "Considering I'm still in Zurich since they rescheduled my flight for the next day I would say there is nothing positive to say at this point."
Ulemper: "Due to over booking they did not wait for connecting flight and instead bumped me onto the next day flight so I would say they could have been more honest in their dealing."
Ulemper: "On time departure would be nice. Overall very pleasant experience. Water and Swiss chocolates were served during under an hour flight. Thank you Swiss!"
Fordele: "Crew was very nice and responsive."
Ulemper: "The flight was so hot. No personal air controls. Economy was horribly small."
Fordele: "The app from Swiss air kept me informed and provided Soto checkin and boarding pass. Food was good, crew were friendly and helpful."
Fordele: "Crew was amazing"
Ulemper: "Entertainment and dinner food"
Ulemper: "Only two options for dinner is very few options."
Fordele: "Seats very comfortable; real feather pillow! Everything was on time."
Ulemper: "Breakfast consisted only of sweet items -- I didn't touch it."
Fordele: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Ulemper: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Fordele: "Crews was very good and helpful."
Ulemper: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
Ulemper: "We were happy with everthing"
Ulemper: "There was only one agent checking in business class passengers until a bunch of us complained. The Swiss business lounge is too small with not enough seats"
Fordele: "Flight was on time. Friendly crew and professional."
Ulemper: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Ulemper: "I did not have food selection option during my booking the ticket. Would you mind to add food selection options during booking the ticket?"
Ulemper: "I had a carry-on sized bag which would have fit in the overhead compartment. I was told that it would not fit the Swiss Air compartment, thus was forced to check it at the gate. I expressed my concern that it would get lost (thus the reason I never opt to check bags) and was assured "They are very efficient in Zurich." When we arrived in Madrid, my bag was not at the carousel. I was told at Customer Service that it was on another flight, but that they could deliver it to my Airbnb between 4-7 pm. I had to wait there instead of enjoying my vacation to wait for my bag. The bag did not arrive until 10:30 pm. I did not have my clothes or belongings with me all day. Swiss Air in particular needs to update their overhead compartment regulations, as my bag definitely would have fit there, and could have avoided this entire situations."
Fordele: "Swiss air Business is an excellent choice. I will fly this Airline again. It was extremely comfortable, service was excellent, and the flight crew made up our lost time in the air. We had a tight connection and they waited for us."
Fordele: "Good crew."
Ulemper: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"
Fordele: "Left on time, arrived on time, more or less."
Ulemper: "packed in like anchovies in a tin."
Fordele: "Ground Staff (your frontline) were welcoming The seats are most comfortable, the cabin immaculately clean, the Staff polite, helpful and efficient. The flight was smooth including takeoff and Landing Thank You All"
Ulemper: "Have no complaints."
Fordele: "Everything, but the lack of entertainment."
Ulemper: "The lack of entertainment."
Fordele: "Though our flight got delayed, we arrived almost on time."
Ulemper: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."
Fordele: "Flight staff was attentive and professional."
Ulemper: "The food was mediocre."
Fordele: "There was a very long line at the check in counter on the way back. Many people were nervous about missing their flights. Apparently the counter computers were out of order and they only had 2 stations to support the passengers at a very busy time. Other than that, everything was smooth and pleasurable."
Fordele: "On time and standard service."
Fordele: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Ulemper: "No complaints. Smooth from start to finish."
Fordele: "The staff was very attentive."
Fordele: "The food was really great! And the crew was very friendly. Was pleased that everything went smoothly."
Fordele: "Thank you for the sandwich!"
Fordele: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Ulemper: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Fordele: "The chocolate"
Ulemper: "The entertainment system in the main part of the plane was not working luckily I had a good book otherwise I would have been very upset."
Ulemper: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."
Fordele: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Ulemper: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Fordele: "The seat, the airport, the service"
Ulemper: "The tight connection"
Fordele: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Ulemper: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Fordele: "The courteous and helpful crew. The food and snacks."
Ulemper: "The cramped seats and the poor leg room."
Fordele: "Even though the flight was delayed, everything else about it was great! Newer, more comfortable seating than the plane from the US to Europe, excellent food and service, no complaints about the in-air experience."
Ulemper: "The flight was delayed most likely because of inefficiencies in the passport check / boarding process, some people got confused, waited in the boarding line, then had to go back in queue in the passport check line. Last person walked into the plane 10 min after the scheduled departure time, as a result the airport delayed our departure by 50 more minutes."
Fordele: "Went great, no complains"
Ulemper: "HOT turkey sandwich"
Fordele: "Swiss airlines was amazing"
Ulemper: "They were very nice attentive"
Fordele: "that the movie stayed on while people were filing out which made it less frantic and more chill. the lines at immigration were terrible"
Ulemper: "the calzone served just before landing was tricky because the inside was soupy and it was messy to eat"
Fordele: "Spacious and good food"
Ulemper: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Fordele: "The crew was very attentive and accommodating."
Ulemper: "Was not able to perform online checkin and thsu was not able to pick seats."
Fordele: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Fordele: "Crew great"
Ulemper: "Seats cramped"
Fordele: "Good staff, food, service"
Ulemper: "No leg room for us tall people!"
Fordele: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Ulemper: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Ulemper: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Fordele: "The crew was very kind"
Fordele: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Ulemper: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Fordele: "Crew good and seat OK but not exceptional for business class"
Ulemper: "Food was average - main course could have been better. Range of movies ok but not great"
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Fordele: "Pleasant crew. Appropriate and efficiently served snack."
Ulemper: "Boarding and disembarkation were slow."
Fordele: "The aircraft"
Ulemper: "No overbooking next time!"
Fordele: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Fordele: "Very professional"
Ulemper: "Lost luggage"
Fordele: "No delay and nice staff"
Fordele: "The seat was a little uncomfortable but the crew were amazing."
Fordele: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Fordele: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Ulemper: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
Fordele: "God komfort og fin service"
Ulemper: "Dårlige høretelefoner"
Ulemper: "Dårlige høretelefoner"
Ulemper: "The flight was cancelled and had to be rerouted on United Airlines."
Fordele: "The crew were amazing and the flight was very smooth."
Ulemper: "Keep up the good work"
Ulemper: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
Fordele: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordele: "Light snack and complementary wine"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Min kuffert er gået i stykker undervejs, hvem kan jeg kontakte for at klage over dette?? Den er helt ny... Så det er super ærgerligt!!"
Ulemper: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Fordele: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Ulemper: "Except for the man next to me - great!"
Fordele: "Everything was clean and well organized."
Ulemper: "The flight was delayed 1 1/2 hours."
Fordele: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordele: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Ulemper: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Ulemper: "Boarding was confusing and disorganized"
Fordele: "Good services!"
Ulemper: "infotainment was down. Lost my luggage the flight was delayed"
Fordele: "Friendly attendants. Decent food, and frequent snacks and beverages."
Ulemper: "No charging ports for electronic devices."
Ulemper: "The streaming service didn’t work"
Fordele: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Fordele: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Fordele: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Fordele: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Fordele: "They were awesome."
Fordele: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Ulemper: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Fordele: "Wide selection of entertainment, food was good."
Ulemper: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Fordele: "The crew was very pleasant and professional. toilets were very clean adequate overhead space"
Ulemper: "Very uncomfortable seats in Economy Comfort. Legroom and recline were OK but the seats were extremely narrow. No evening meal and breakfast was minimal"
Ulemper: "Først leg gik som planlagt, men herefter gik alt galt...."
Fordele: "Flight was quick, professional, friendly."
Ulemper: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."
Ulemper: "Flight was delayed 4 hours. was not able to make connecting flight in Amsterdam. No flights from Amsterdam to final destination in the US. Lost one full day. Had to stay overnight. What a cluster mess. Will never fly with KLM airlines and would not recommend. Will spend a little extra money and fly on other airlines......very poor, disorganized, and horrendous flight experience. Buyer beware."
Fordele: "Great food and movies."
Ulemper: "Might have lost my bag. I was told not to claim my bag and that it would meet me at my final destination. That did not happen. I even paid extra because of the over weight. When they charge you 100 extra euro you expect your bag to make it to its final destination."
Fordele: "Reasonable seat space for economy. Good selection of movies. Food reasonably good. Crew very efficient."
Ulemper: "Boarding at Amsterdam was disorganized. All economy boarded together. No row number boarding (which was the process for the outbound flight from San Francisco). Lights in economy were not switched off or even dimmed during the flight making it difficult to sleep especially if you had a window seat."
I should've been inform it wasn't Lufthansa but United Airlines.
Flyet var forsinket - både i LAX og i Frankfurt - dårlig information
Forsinkelse fra Beirut. Tasken nåede ikke med
Ulemper: "Better boarding and entertainment"
Fordele: "The aircraft was barely half full."
Ulemper: "Delay due to fog at LHR, but this is not the fault of the airline"
Fordele: "Crew brilliant but seat very tight"
Ulemper: "Boarding procedure slow and hectic"
Fordele: "Nothing. I missed my original connection because the flight from Budapest was late and I was put in a cramped middle seat while there were seats open in First Class. I should have been upgraded"
Ulemper: "Upgrade passengers that you make late."
Ulemper: "Lufthansa burde presse lufthavnen i Frankfurt til at ge bemanding imsilkerhedskonteollen. Kl 6.10 i morges tog det 35 min i business køen og mindst 50 mini economy køen"
Fordele: "flyturen i sig selv var fin men var forsinket."
Ulemper: "Flyet var forsinket så jeg missede forbindelsen til CPH i Frankfurt. Det kan ske. Blev omboket til tidligt fly næste morgen. Sådan måtte det jo så være. Men at skulle stå i kø som business pasager i 55 min for at få hotelvoucher og nyt boardingpass var for meget. Economy havde endnu længere kø. Skikkerhedstjek næste morgen i Frankfurt tog 35 min for business og op mod 1t for economy!"
Ulemper: "Well,my whole trip was an adventure! Problem with my checked in bag, so i had to pay 22 pounds extra to fit it in a connection flight and now i have to send receipt to get the refund. On my way back, there was a delay, so i missed the flight and the checked in bag"
Fordele: "The crew was friendly. The seating was ok but dirty floors"
Fordele: "The airplane crew were very reassuring"
Ulemper: "Gate was changed 3 times and flight was delayed 2 times too!"
Fordele: "Comfortable seats"
Ulemper: "Meals and entertainment"
Fordele: "Comfortable seats"
Ulemper: "Meals and some entertainment"
Fordele: "Free drinks"
Ulemper: "Plane land on time"
Fordele: "The airline and the flight were pretty good"
Ulemper: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Fordele: "Very friendly crew, great seats in economy with lots of legroom."
Fordele: "Friendly crew, great food, comfy seats"
Ulemper: "Maden er kedelig og der var ingen valgmuligheder."
Fordele: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Ulemper: "Flight was over an hour late and no compensation from the airlines."
Ulemper: "Delay and food was bad"
Ulemper: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Fordele: "The staff were all super helpful and friendly! Pleasure to fly with!"
Fordele: "the on time scheduled departure"
Ulemper: "the long complicated walk to terminal"
Fordele: "friendly staff"
Ulemper: "poor sandwhiches, dry bread. Lost my suitcase when arriving in Billund - got it late next day"
Fordele: "friendly service"
Ulemper: "poor sandwhiches, dry bread"
Ulemper: "Check-in process. Baggage fees."
Ulemper: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("
Fordele: "Gave us snacks when flight was delayed"
Ulemper: "Flight was delayed Entertainment app didn't work"
Fordele: "Lufthansa når det er bedst - turen var en bevidst fravalg af Airfrance der også flyver fra København til Alger - og dette fravalg kan anbefales, hvis man ikke har svært ved at komme tidligt af sted..."
Fordele: "SAS når det er bedst - for det var faktisk SAS der lagde fly og personale til..."
Ulemper: "Was a short flight , so really I don't have any negative impression"
Fordele: "They held the gate for us as we got there about 14 minutes before departure."
Fordele: "The staff were great. Food (sandwiches) and drink were included in the service. Music entertainment was included at no extra charge."
Ulemper: "All good. United and USA domestic carriers need to learn what to do from lufthansa."
Fordele: "Boarding was quick, staff was kind and helpful."
Fordele: "The crew and in flight experience were excellent."
Ulemper: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Fordele: "The crew came round with bottled water multiple times during the trip and even after taking off 15 min late, we still landed 30 mins early and the luggage came out quickly."
Ulemper: "The meal before landing consisted of nothing but the worst ham sandwich I've ever had the mis-fortune to be served: reminiscent of Bulgarian Airlines in the 80's."
Fordele: "On time and smooth"
Ulemper: "Flight was canceled. They packed us on another one 3 hours later. Crying babies, bad food and uncomfortable, squishy seats made the flight unpleasant."
Fordele: "Airbus 380'eren er et fantastisk fly. Var så heldig at flyve på business og imponerende med den mængde business sæder, som flyveren har og den kvalitet den enkelte plads byder på lige fra super hovedtelefoner til en reel soveplads og fantastiske sæder der kan indstilles næsten efter behag."
Ulemper: "Personalet virkede super stressede i forhold til at kunne give den service, som de vel selv gerne ville overfor businessclass passagerer. Serveringen virkede hektisk og der var ingen ro da flyveturen var kort grundet et hurtig fly og for mange passagerer."
Fordele: "We arrived in London ahead of time. We go to Newark ahead of time"
Ulemper: "The food"
Ulemper: "Flight had no movies/in-flight service. Departed an hour late."
Fordele: "Der var ikke så mange med på flyvningen - super kabine personale, der var rigtig meget på passagerne og sågar forsøgte at muntre et meget flyvetræt japansk ægtepar op til en god oplevelse i Napoli."
Fordele: "Venligt personale - god service"
Ulemper: "Langt mellem ankomst og afgangsgate. Boarding via bus"
Fordele: "Godt serviceniveau - jeg er imponeret over at der stadig serveres mad på ruter af denne længde - er sparet væk hos mange konkurrenter."
Ulemper: "Flyet forsinket - aldrig rart når man har endnu et fly at nå. Boarding tog meget lang tid"
Fordele: "Check in was good. Everything was orderly and on time."
Ulemper: "Fairly cramped for an international flight."
Fordele: "Food was actually fairly good. We almost missed the connection coming from Denver, but gate crew worked to get about 8 passengers from the DEN flight on the London flight."
Ulemper: "Of course, the seats were uncomfortable, and it was very difficult to get much sleep."
Fordele: "The service and quiet ride"
Ulemper: "The headphones did not work"
No covid safety. Keep distance apparently don’t count when you onboard or in the bus from gate to/from plane. Could hardly move. And late again, again, again. Seems to be the new norm.
Ulemper: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Fordele: "See previous note about lost bag."
Ulemper: "See previous note about lost bag."
Fordele: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Fordele: "Too many crying babies!"
Fordele: "Excellent and professional crew members"
Ulemper: "Nothing, the flight was smooth, most enjoyable"
Ulemper: "Udkald til gate, hvorefter vi stod 15-20 min. uden info om forsinkelsen. I fly vidste man ikke at vi havde købt breakfast hjemmefra, men vi fik det da uden problemer alligevel. Men brød kun budt én gang og kaffe 2. gang langt senere. I Malaga ventede vi næsten en 1/2 time ved bagagebånd."
Ulemper: "Et halvtomt fly med en aldrende besætning der klart havde været for længe på arbejdsom kun havde fokus på at blive hurtigt færdige med pligterne så de kunne komme til at pludre med hinanden."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Fordele: "Stille fly godt sæde."
Ulemper: "Wifi virkede ikke eller kostede Xtra. Man fik ikke en gang et glas vand."
Ulemper: "Basic travel, if you’re in the US, similar to what you’d find on Southwest. Bare bones but it’ll get you there."
Fordele: "At jeg kunne ligge ned og sove"
Ulemper: "Sov hjem og fravalgte første servering på business. Der var også en større flok amerikanske gæster som dog valgte at feste igennem på turen - da jeg vågnede var personalet godt trætte af alle passagerer og da jeg ville have lidt i pantryet var det pakket ned 2 timer før ankomst - sikkert for at lukke førnævnte fest - men det retfærdiggør vel ikke at de øvrige gæster også har indløst billet til business og den service der betales for."
Fordele: "Da vi først var kommet ombord på flyet gik tingene sin vante gang... ellers var der ikke meget hoved og hale på noget som helst."
Ulemper: "Men hvorfor annoncerer man at flyet skal board 1 time inden det sker, så passagererne kommer til at stå i kø unødig lang tid. Flyveren var 1 time forsinket på Flightradar24 og også i virkeligheden!!! Det var ikke noget groundpersonalet ville ud med, så alle annonceringer gik efter tidsplanen - den originale med altså en times gap! SAS find jer en mere kvalificeret partner i Athen, da det er var helt hen i vejret og dårlig service."
Ulemper: "Seats were horrible, tiny , cramped"
Fordele: "Stewardess assistence"
Ulemper: "Delay without other notification than the expected change of departure and loooong wait before boarding"
Ulemper: "We were traveling with two kids, and one of the kids drops some bread on the floor of the flight. One of the crew is angry to us about this, which makes us very uncomfortable."
Fordele: "Samme som på hjemturen - sæderne var bedre ude i siden"
Ulemper: "Delayed flight, missed connection, lost baggage."
Fordele: "I slept the whole way through"
Fordele: "Crew were excellent, had a row to myself, luggage turned up quickly"
Ulemper: "No landing cards given!"
Fordele: "They did what they could..."
Ulemper: "Delay change of tire. Missed next flight Frankfurt- Dallas."
Fordele: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Ulemper: "There were no problems"
Fordele: "Pleased with everything."
Fordele: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordele: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Ulemper: "Flight arrived on time."
Ulemper: "Older plane with no entertainment"
Ulemper: "This flight did not occur due to delays."
Fordele: "Everything was on time!"
Fordele: "Personalet var sådan set op og festede meget over at en kollega havde sidste tur inden pension. Desværre holdt de den kommende pensionist på business, så hvem det var der blev klappet af er stadig et myserium. Men hyggeligt at være med kabine personalet på arbejde"
Ulemper: "Gamle reservefly, hvor der mangler både det ene og det andet samt en 10 år forældet komfort. Når der sættes reservefly ind af væsentligt lavere kvalitet end den vare, som man forventet køb, så bude der være en eller anden form for kompensation. Forøvrigt glad for jeg ikke havde indløst business på denne tur da det i grunden havde været at betalte dobbelt for forventelig komfort på en moderne SAS Plus."
Fordele: "The food was very good surprisingly"
Ulemper: "Again the seats are too tight and they should not be allowed to recline"
Ulemper: "Mostly junk food"
Fordele: "Up and down. Crew was great!"
Fordele: "Extra opmærksomhed i Plus class."
Ulemper: "Kort nattesøvn."
Fordele: "Meget smilende og godt trænet personale. Tommel op"
Ulemper: "Sandwich under al kritik. Meget dårligt udvalg"
Fordele: "crew was really nice and efficient"
Ulemper: "no complimentary beverages"
Fordele: "Ekstra ben plads uden omkostning, hvis man er hurtig med check-ind. Gratis kaffe."
Fordele: "Super imødekommende kabinepersonale"
Ulemper: "Manglende information omkring hvorfor hjemturen blev med transit over Stockholm."
Ulemper: "Staff was not properly trained in flight protocols."
Ulemper: "No food, no entertainment. Bring a book."
Fordele: "ingen bagage drop før SAS bemander indcheckningsskrankern to timer før take off. Vi var flere som hang timevis i hallen m indcheckning. Heldigt at der ikke var forsinkelse!"
Fordele: "Food and movies were great!"
Ulemper: "Couldn't afford a seat with leg space."
Fordele: "Great food, smooth trip"
Ulemper: "Could use bigger movie selection"
Fordele: "connection was easy and quick"
Fordele: "Comfy and good movies!"
Fordele: "Crew was super sweet!"
Fordele: "fast boarding"
Ulemper: "uncomfortable seats"
Worst room in a 737 for a very long time. You should adjust the pitch. Old aircraft.
Good room Slow entry to WAW
Ulemper: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Ulemper: "Plane was delayed"
Fordele: "Good crew."
Ulemper: "Install AirShow for flight tracking."
Ulemper: "Short term for the transfer"
Fordele: "Had premium seat. But since you drive with the bus to the airplane you are mixed up with economy for boarding."
Fordele: "Friendly crew, good food, lots of free drinks."
Ulemper: "Flights seem to be delayed every time we fly LOT. Flying out of Warsaw, crew did not communicate that we'd be traveling to the plane by bus, which led to very long lines and a delay in takeoff."
Fordele: "The dinner was ample for airplane food."
Ulemper: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."
Fordele: "Everything and everyone from the crew was very professional, food, entertainment, above my expectations."
Ulemper: "Polish airlines have some problems, but this flight was perfect. Great job."
Ulemper: "It would’ve helped to land at the airport for which we booked the ticket. Landing 2 hours away didn’t help and the airline did not provide any compensation"
Fordele: "Crew was great!"
Ulemper: "Selection of complimentary beverages is very much lacking."
Fordele: "Overall good flight"
Ulemper: "I am disabled and the ground crew and flight crew were terrific in helping me board and getting me to my connecting flight."
Fordele: "Crew as great! Good seats and good entertainment"
Ulemper: "Cleaner bathrooms"
Fordele: "Crew was OK"
Ulemper: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
Fordele: "due to the weather flight was delayed, crew handled it extremely well"
Fordele: "Crew was really helpful and friendly. They took care of us completely. Boarding, take off, landing, everything on time."
Ulemper: "Airplane didn't provide flight specifics. (Speed, altitude, outside temperature). Just basic info. Seats in this particular plane are really narrow. Everytime someone passing hit my shoulder. This didn't happen in other planes."
Ulemper: "They lost my laguage."
Fordele: "Direct flying"
Ulemper: "Not on time, 3 hrs delay flying in and 1hr delay coming back"
Ulemper: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"
Fordele: "Great price for a one way ticket to NYC Modern and comfortable Boeing 787 Dreamliner Courteous crew"
Ulemper: "Little more organized boarding area Not sufficient new movie titles but it was OK"
Fordele: "Unexpectedly our luggage was still dispatched on time to our final destination dispite the delay and short time in Warsaw airport."
Ulemper: "The absence of clear communication on the duration of the delay or its reason and this despite the fact all passengers had been boarded on time."
Ulemper: "Flight cancelled with poor communication."
Fordele: "The Boeing 787 "Dreamliner" proved to be a great plane. The noise level inside the cabin was low, the legroom and width of the seats was excellent,"
Ulemper: "The flight attendant was rather "bossy" than customer oriented."
Ulemper: "Flight was delayed by over 8 Hours. Terrible experience."
Ulemper: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Fordele: "LOT staff was accommodating and very friendly and booked flight for the following day on KLM and a hotel room for the night with a meal voucher."
Ulemper: "The flight wash cancelled."
Fordele: "Very roomy well designed plane. Good communication from pilot and staff."
Ulemper: "I lost my iPad during this flight. Luckily it was found in the Warsaw airport but the airline did not do anything to help me besides giving me some phone numbers and email addresses. It would cost more to ship it back to the US then the iPad is worth. It would be nice if lot would provide help to get it to me."
Fordele: "Plane is comfortable"
Ulemper: "Crew is not very friendly. Security personnel downright rude"
Fordele: "The biggest supprise for me was the 787 Dreamliner which is very comfortable. You do everything to provide an excellent experience. The crew was very nice and helpful, You are the best! I don't fly often but LOT is my favorite company to fly to Odessa. Thank you for great service!"
Fordele: "Service in business class."
Fordele: "Newer plane. More efficient boarding process."
Ulemper: "No entertainment system at all."
Ulemper: "Personal entertainment is buggy"
Fordele: "Apart from food everything is fine I guess. But personally I won't prefer LOT polish Airlines for the next time."
Ulemper: "The food was worse and what they give in plane to eat that was most worst thing on LOT polish airlines.plus Blanket is very small it's not like other airlines. I would not recommend not recommend. Plus my flight was cancelled at the airport ( Amsterdam) and had to wait in que for 5.5hours to rebook that was horrible experience"
Ulemper: "I have to pay for baggage in the airport becase it wasn't included. And while i was ordering tickets through kayak i cant choose option it wasn't offered"
Fordele: "The staff serve nice"
Ulemper: "Chronic failure in flight schedules"
Fordele: "Quick boarding, clean aircraft"
Ulemper: "Rude flight attendants, tv screen not working"
Fordele: "getting snack & drinks without charge"
Fordele: "They are compatible to the standard of other international airline. Very courteous and professional."
Ulemper: "Bathroom comote lid did not stay up when I lifted and constantly coming down so that it was a nuisance to use the bath room."
Fordele: "Flight was without delays"
Ulemper: "Baggage was extra cost"
Fordele: "short. smooth flight with no issues"
Ulemper: "all good"
Fordele: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Ulemper: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Fordele: "LOT offered to check my bag all the way through my trip to MLX from Krakow."
Fordele: "The initial flight was delayed and they sent an agent to escort us quickly through the airport and ensure we didn't miss the flight."
Ulemper: "Long delay for departure"
Fordele: "Was ok"
Ulemper: "Lost my luggage"
Fordele: "The 787 Dreamliner was nice, and the business class seats are roomy. And the ticket was priced right!"
Ulemper: "They lost my luggage in the outbound direction and no-one appeared to care. When I called the number that they provided frequently no-one answered. Even when I finally got through, no-one could provide me ANY information as to the whereabouts of my bag. It finally showed up on the last day of my stay, but it was delivered to another hotel (which I only figured out after about 10 phone calls). Also, they offer perhaps the worst in-flight video selection I have ever seen."