J'aimerais remercier le réceptionniste Bilel qui a été excellent et très patient durant mon check-in assez compliqué. Il n'a jamais montré une once d'impatience, toujours un sourire aux lèvres. Le personnel de sécurité fait un travail remarquable. Les managers viennent vers vous pour converser, ils sont à l'écoute. L'emplacement est PARFAIT, en pleine Avenue H.Bourguiba. Rien à dire
In my first day the hot water on taps was limited.
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
poor conditions of moquete, rooms, toilets
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
Room staff and doorman were great buffet food could have been better
staff were friendly and rich breakfast The hotel location was far away from city centre and did not match as specified in booking.com
The service is very poor. The restaurants are a disaster especially the"Oliveraie". The breakfast is zero ! In your evaluation you don't ask us about the eating !
Quietness of the location. Watch out on the Beauty Saloon they can rip you off. It is unfortunate in a name like Sheraton such organisation can be left uncontrolled to abuse their possition.
great nothing special. Except Hotels in Tunisia there is no real Non Smoking policy!!!
Staff was good,hotel is ok but nothing special Poor value for money, but this is Tunis is big names is expensive. Other guests got better rate from local companies
Very comfortable, staff friendly.
ok, not great, but fine for short visits
Spaciousnous of the foyer and bar staff very helpful Food and drinks manager extremely helpful Lack of adequate heating in the bedroom. Also shower facility not good, an unpleasant and unrefreshing experience, almost an ordeal: cramped
Nothing much, i want to mention tha the pictures available on booking.com for this hotel are all wrong, this doesnt exisit, the rooms are very basic!! Its more of 1-2 stars max, the views of most of the rooms are horrible, breakfast is very bad, i didnt really like it to be honest.. i must say, location is good though
I liked the communication, especially beforehand -- that someone would pick us up at the airport and transport us. We were two women traveling together and our flight arrived very late at night. The breakfast was good. I didn't like that there was no Internet. Also, the person at the front desk the following morning did not understand English very well and it was very confusing about renting a car.
Staff was friendly and helpful. Location was excellent for exploring the city and an easy access to public transport for touring the subverbia. On the arrival the bedding was dirty which the cleaner changed on request. Lack of tourist information at the reception. There was only one simple map provided on request (this might be a problem only for non French and Arabic speaking). One expect to get some guidance about transport system and maps.
A clean room with breakfast included in the center of Tunis nightlife for US$45/night seemed too good too be true but it was. The rooms were comfortable and newly modernized and the breakfast was much better than the standard. The staff aren't as knowledgeable and helpful as you'd expect in an international hotel. Best to have a plan B when making requests.
It was very close to the center and the souk The room was not as I pictured it after doing research. It was a lot older, the toilet didn't flush properly, there weren't enough towels in the bathroom, the tv only had 4 stations and the bed sheets smelled as if they were dirty.
No bar no refrigater
suited our needs, great location
Location was great and ideal. Had to take two elevators to get to my room due to elevator repairs.
Brilliant stuff good location and very clean
Decent, if expensive, in hotel restaurant. Front desk staff was weak and dishonest. When requested to provide a non-smoking room they said they would move to me one, but it was not actually a non-smoking room and it smelled. Then they said that there were no available non-smoking rooms in the entire half-empty hotel. Then another manager "discovered" that they actually had one, which they gave to me. General Manager's office promised that he would call me, but he never did. Conclusion: Weak management.
complete privacy 1- The carpet of the corridor leading to the room.2- The shortage of enough towels in the bath rom 3- The high elevation of the bath tub. 4- The unsanitay handling of the food by the hotel staff at the resturant during serving breakfast; Touching everything by bare hands with no blastic gloves in public was frightening to me.
The hotel was very clean and comfortable and was convenient to the airport. The restaurant and bar staff were not efficient, friendly or helpful.
Old Hotel without maintenance. Carpet in the corridors are orrible, broken and dirty. The room don't smell good.
It is the best value money None
The hotel has nothing to do with 5stars hotels. the service and teh room is not 5 stars
Nothing 1- when I checked in they told me I have no booking 2-the bids un comfortable for 5 stars hotel.3- the staff cooperate with Taxi driver for extra money(trip from hotel to airport it cost 6 td I Paid 45 td plus 5 td because he have no change
The hotel was very new and very clean. Got upgraded to a suite which was extremely large and well furbished. Staff very friendly and helpful. Very good value for money. Location not in the center but still manageable (however taxi do not know the location well since it is a new hotel). Bed mattress was very hard (I guess still brand new). Wifi did work in the room but could not connect to my Outlook. The hotel had no license to sell alcohol.
please kindly be informed that as soon we arrived to Vime Tunis hotel ,our booking in this hotel via booking .com was for 3 rooms including breakfast actually we find booking for 2 rooms not including breakfast than they provide us with the other room after showing the booking confirmation again in the morning as soon we come for breakfast they informed us that the deal they have with booking .com only for room rent not including breakfast, after that we solf the problem with the reservation manager after log desiccation witch is not fair , next time i will not use or recommend this hotel to any bady. Nathing
the rooms are very big the service at breakfast was very poor. There was no coffee available, you have to ask the server for it ans takes quite a long time. The firs day I had to ask it twice.
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate remedies. Very frustrating to stand in the corridor under the router or descend to the MB reception at 23:15 so as to skype or viber someone.
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
The location which is in the city center. WIFI not available at the room
I think that the breakfast and dinner room on the ground floor had a nice ambiance and served very good food. The bedroom was also attractive and spacious. Service was efficient at the desk. Communication could be improved at the desk. It was not clear whether internet access was free in the lobby. I did not know that the rooftop bar was closed and had actually planned to spend an evening there.
The hotel is well placed close to the Medina. Staff speak a little English but it is better if you speak French. The pillows are just dreadful!
The main areas and the welcome from the night receptionist keep your wits around you if you happen to fancy a late or early walk in the vicinity
Very friendly, comfortable hotel in excellent location for Medina nad other city sitess and transport. Small enough for a relaxing nd personal experience. Some of the food we had in the Dome restaurant was really superb.
Good breakfast selection. Helpful staff. Convenient location to shopping, Medina, train station, tram, theater and restaurant. Air conditioning was not optimized for comfort. In other words, the room never cooled down to a comfortable temperature.
Location is only good point. Wi-Fi could not be used. I could not get the receipt for a taxi to the airport, though the hotel receptionist said that I could get it from taxi driver. In addition, the level of taxi driver the hotel arranged was very poor. He take me to the different terminal.
THe hotel was very atttractive, very well located, very helpful staff ... the best place to stay ih Tunis.
very individual, characterful hotel, excellent central location, need to approach on foot as it is in medina .Breakfast rather "local" in taste.Phone charges high, Intl = 3.5 TD /min
The staff at the Dar El Medina were extremely helpful at all times, looked after us very well and went out of their way to make our stay a good one. We cannot recommend highly enough. The hotel is in a beautiful building, with great terraces, and well placed in the medina.
The staff were excellent. always cheerful and extremely helpful. A credit to the dar! The room was spacious and always clean. On return to our room on Monday there was a welcome basket of fruit and water. That was the only time such a gesture was made. We never met the owners which we thought strange. In most 'boutique' riads we have stayed the owners make an effort to introduce themselves. Breakfast was predictable ie. the same every day. Slice of cake ( which got smaller as the days went on) cucumber,tomatoes and processed cheese then a roll and pancake were brought out and last an egg which on only one day could one say it was a 3 minute egg. On the other days it took 10 minutes to receive what was supposed to be a 3 minute egg but was closer to 5! Very disappointing. There was noise every night as if someone was moving furniture around.
nice staff, nice location, nice design should have a TV and a mini-bar in a room
Friendly,kindly, and it was nice building,
The breakfast was the best we had in Tunisia. The rooms look out onto a central courtyard that can be noisy. Some staff did not speak English. The hotel lost our booking and had to move us to another hotel for the third night.