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The location was perfect within walking of excellent restaurants and shopping. We also enjoyed the clean spacious rooms and the comfortable beds. The live entertainment in the lounge is always makes for a nice evening. Although we were just visiting the city, our stay at the hotel made the visit better. The staff was most helpful in directing us around the city---even to the Japadog stand near Smithe St. There are no negative comments about our stay at the hotel.
the crisp clean looking bed, made you feel comfortable before you actually snuggled under the sheets. Upon arrival at the hotel approached by very friendly valets and made you feel valued.
Close to Robson street shopping and restaurants by walking. VERY unflexible bellhops! To them the hotel guests like us, just rambling re rules and hotel laws instead of cathering to our wishes,re the luggage carts etc..seemed as if common sense did not prevail at all!
The staff were very kind For the south tower: The Lobby, the entrance and elevators were not four star at all!
It's a great and pleasant stay
The bed was very comfortable and the air conditioning got the room nice and cold. The room was outdated and not as advertised on the website.
Great hotel,location staff etc. stay here and you will have an awesome time! Aloha
The staff was pleasant and was very helpful and prompt in correcting my reservation. Telephone assistance was a little slow in response. I had to wait for 3 minutes to be transfered to the appropriate department. I don't understand why the oper could not help with simple inquiries.
The hotel is centrally placed in the city and an easy walk to most of the major locations. The employees were very helpful. The facilities were clean. The price was very reasonable as well. I would definitely stay here again. Our room in the evening must of had some young kids nearby as music was heard along with laughing and voices through the walls or possibly through the ceiling. That was the only inconvenient part of the stay.
I've stayed at the Sheraton before. The location and value are great I was put off when the woman at the front desk ask me to email her my confirmation receipt upon checking in. In addition, there is a night club very close by that was in full swing until 3am. I was in town for an event and needed to get up at 5. Needless to say, I didn't sleep well.
Bed and bed linen were great. Movie menu never worked even though I asked twice to have it checked. I had to ask for shower caps and they arrived 2 days after my request.
Called 3 times to try to stop and retrieve a phone charger. Put on hold for too long, name,phone number and email taken. Promises to get back. no follow through 3 times. finally just bought a new charger before my next stop. You would think that a 5 stare $400/night would have a system for collecting, marking and storing items left in rooms.
This hotel was nice We had a good time there our negative has to be that we came back with bedbugs. This were found two days later. My wife killed one and had been bitten on her arms and neck area
Fantastic customer service, staff friendly but professional. Bed incredibly cozy, just what I needed after a long flight from France. I would stay here again in a heartbeat.
The staff at this facility were very, very kind; and very, very helpful. The best I've ever encountered. Top marks.
Hotel is walking distance from Granville Island, Stanley Park, and the Aquarium. Close to great restaurants and shopping. The hotel staff were friendly and helpful and the restaurant is excellent.
Staff were very helpful Expensive.
Unbelievably attentive staff and attention to detail.
The restaurant at Four Seasons had a delicious breakfast and the bed was super comfortable! The hotel feels a little old and worn down rather than luxurious, the gym is small, hot-tub was luke warm with no jet power, pool looks nice but it's small and shallow and there were silverfish in the sauna. On top of this I had some thing happen to me personally that didn't make it a great experience overall (things like the cleaning staff didn't come any day I was there).
I arrived at 2.0 pm and asked for my room, but it wasn't ready until 4.0pm. I reserved a deluxe suite with downtown view,but I got one with a swimming pool view. It was a bit challenging to get my room.
The staff was incredibly professional with wonderful attitudes.
Imødekommende personale. God rengøring hver dag. Suiten havde rigtig mange kvm. Levede ikke op til det beskrevne om, at suiten havde udsigt til bjergene eller vandet. Kan skyldes, at vi blev placeret på 7 etage, hvilket var relativt langt nede. Stuen bar tydeligt præg af megen slid, uden at det var et problem.
Great location. Beautiful room including living area and outdoor patio (had a fifth floor corner room with two walls of window). Incredibly efficient and friendly staff. Surprising inexpensive. There was construction going on across the street. No fault of the hotel but did make for a mixed view. Shows that the city is bustling and the concierge immediate apologized to each new guest instead of making excuses for it.
The room huge, staff caring, hotel conveniently located in downtown, and awesome. Busy street during day because of near by building construction but not really an issue. Still quiet in room!
Staff was so nice, car to take us to dinner, beds very comfortable, big bathrooms, luxurious robes.
n'espresso maker in room. big tub. fireplace in room. saltwater pool and hot tub open year round. awesome concierge. housekeeping noticed I'd bought a bottle of scotch and proactively left me proper highball glasses for it! not really any view
Very friendly staff, very customer oriented. Clean, nice rooms/suites. Great location right downtown. Just a little mold on the grout in the bathroom.
I was in Vancouver for one night for an early AM meeting. I had a long day of work and travel before checking in and the staff made me feel immediately welcome. My room was spotlessly clean and very comfortable. I regret not having more than a few hours to take advantage of this property. No cons to report
The staff was very professional and friendly. Very classy overall feel to the style of the hotel. Their was nothing I disliked about our stay. Would definately stay here again.
Extremely helpful, friendly and dedicated service. Unfortunately, we were in and out quickly for an early flight, but everyone was terrific in getting us checked in, fed, and out the door to the airport on time.
We arrived early in the morning from a cruise ship. The staff was so welcoming. We knew at 9am a room would not be available...so we went off to explore Vancouver. 30 minutes later we had a cell phone call that our beautiful room was available. I don't want to rant...on and on...so all I will say as a previous owner of a meeting planning company that needed to book high end hotels for my VIPS...this is a very classy and comfortable property at a wonderful rate. WE WILL STAY HERE OUR NEXT VISIT TO VANCOUVER. Thank you for a wonderful stay.
venligt,imødekommende,hjælpsomt personale både reception og morgenreastaurang
Et godt hotel med central beliggenhed og meget venlogt peronale.Kan bestemt anbefales ikke mindst hvis man skal strate på et krydstogt fra Vancouver Nej
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing! TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
The personnel was extremely kind and helpful; nice chocolates on the pillows before night; nice bodycare products in the bathroom. Great views from the hotelroom.
I was most impressed by the staff. From check-in to check-out, they were all responsive and positive and we enjoyed our visit because they made us feel welcome.
Beautiful hotel. Great Location. Friendly Staff.
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
The staff was great and very helpful. I like the room as well. It wasn't spacious but well designed. Location was within walking distance to great shopping. I would have loved a bigger gym. wanted to try the spa but ran out of time.
The location was perfect in the heart of Yaletown in Vancouver. The room was small, poorly decorated and without elegance.
It is so quite inside the lobby and halls. The hotel's location is so amazing. Yes, the noise out side the hotel specially the Burrard ST.
Everything worked The restaurant is excellent but I will like some more alternatives
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
The service in this hotel is always excellent and guests are made to feel welcome from the moment they are greeted at the front door. Nothing
Location, location,location 2nd Visa charge - not too sure what it was for
Place seemed very clean. Staff was flexible and friendly. The price seemed to be a good value for such a large room given how expensive Vancouver is. I paid a fair amount more for a space 1/4th the size in NYC. I liked that they had a pool, jacuzzi, and exercise machines. The views were great and the rooms were very spacious- both a bedroom and living room, so good for families or small groups of friends. Great location- close to sporting arenas and an easy walk to the skytrain stations. Housekeeping was very accommodating. The large suite style rooms work well if you need to spread out for a longer trip or make room for family members. Comfortable and unpretentious. WiFi? Forget it. Didn't work at all. The friend staying with me was an IT professional who told a staff member part of what the issue was, but the staff member didn't seem to have the technical knowledge to fix it. I just gave up on it after trying many times over several days. Don't come to this hotel if you need WiFi. I was glad they had newspapers to read instead. Cable channels seemed disorganized and lacking in selection- no in-room channel guide provided. No free breakfast either; I was paying a lot for the room and this should have been included. The $60 per night place I stayed the first night I was in town did offer this, and the price for this room was much more spendy. And yes, the place was spendy, but was not modern, upscale or trendy (in the best sense of the word).
Professional hotel staff. Large and clean room. Very well located in Vancouver downtown. Highly recommended hotel.
Convenience to Orpheum theatre N/A
I have stayed in downtown Vancouver many times. I don't know how I hadn't heard of the Rosedale before looking to book this trip online. Check in was quick and easy and they let us check in 2 hours early. The hotel is clean, the service was excellent, our requests for extra towels and coffee in the room were fulfilled literally within minutes of the requests being made. The location is amazing. We had a fabulous meal at Rosies Restaurant downstairs. We will definitely book there again next time. Make sure you put your "Do Not Disturb" sign out when you go to bed. The maid knocked on our door at 8:15 a.m. We were up...but what if we hadn't been?
I arrived very late and left very early. The suite was great. The wake up call came in. A brief but positive experience.
great room layout for us, having a separate sleeping area. Conveniently located to get to BC Place Stadium! friendly staff and clean hotel. waiting for the elevators and walking through the front desk area to get to and from the pool.
Room was quiet and clean We had asked for a suite with 2 bedrooms but ended up with only one bedroom and two beds
large rooms, lots of space, great location in heart of Vancouver city
We love the proximity to BC Place stadium. Yes, we had booked a room with 2 queen beds and a fold out sofa and were put in a room with only one bed and a fold out sofa. There were no other rooms so we could not change, nor was there a reduction in price. Bed was too hard for our comfort.
Traveling with kids, it was great to have the different living spaces/sleeping areas, and the kitchen.
The bathroom was in poor shape. No water pressure and the toilet didn't flush properly. Room 1402
Jeg synes de var rigtig venlige og jeg synes man fik en god kvalitet, for den mængde penge man gav. Extra sengen skal være bedre.
Rent værelse. Meget centralt. God morgenmad Ikke altid særligt serviceminded personale.
Jeg synes at hotelværelserne var gode, og godt indrettet, så man kunne være der med alle sine ting. Derudover kunne jeg godt lide at morgenmaden var betalt på forhånd, så jeg ikke skulle bekymre mig om det, når jeg står op.
Beliggenhed i byen
det lå godt og meget centralt.Personalet i receptionen var gode til at fortælle om hvordan man komrundt i byen. en noget langsom internet forbindelse
good value for money,location
The location was perfect with restaurants, shopping, and clubs just down the street. The rooms were huge and very clean. Only complaint is the noise from the construction happening behind the hotel but there are earplugs provided in every room, so this was minor.
Staff were friendly and helpful, room was clean and well maintained. I enjoyed my stay, could of done without the snowfall earlier in the day!
It was convenient and met our requirements such as having a microwave. It was very noisy because of the proximity of nightclubs.
Billing should be given during the night prior to departure. There is no need to spend time in the early morning waiting to be done. Staff are nice people.
Ramada in Seattle much better value and comfort.
Great family room set-up if travelling with kids.
Location was good and staff was most helpful for our one night stay
I like how easy it was to register and stay. Paying for parking as an additional cost is always a little back handed. It might be nice if they included parking as an option when making a reservation.
I liked that the parking was underground in a secure environment. Guard and guard dog signs were posted at the entrance. I enjoyed my stay and the view of the city from my balcony was awesome. There was a lot of construction going on in front of the hotel and they started really early. Of course this is of no fault of the hotel.
I liked having a space that had a separate bedroom, and a balcony. Housekeeping walked in without knocking, when my husband was on the toilet. We had the "do not disturb" sign out. Because of my health issues, I sleep in the day often. At 7am the next morning, they knocked and tried to get in. I flipped over the latch to stop them from entering. Next day, they tried to enter again before 8am.
Very little...it was a dry roof over our heads for one evening is about all I can say. I did not like how noisy it was. We were kept up until way past 4am due to people yelling on the street below...please invest in soundproof windows!!! When I told the front staff how upset I was, they asked me what I expected?? Very poor customer service. We will never stay at this hotel ever again...
The room and the food. The hotel offered a free breakfast, but there was confusion with the on line booking. The offer system should be clarified. With other hotels offering a free breakfast i.e. Opus Hotel, the on line booking for the coupon was much simpler.The Hotel did honour the free breakfast.
Comfortable room and quiet floor. Nice to come back to a lovely room after a day of exploring Vancouver.
excellent service with large rooms, and a very good location in the middle of the city rooms are bit old, but do have large flat screens TV
Amazing staff, clean, beautiful room with deck. And the most comfortable beds and bedding.
Everything. From the most helpful and friendly staff, all of them, to the attention of waiters, bartenders, up to the Manager who stopped to chat while having breakfast. The room was large and well furnished. Not Applicable.
Best hotel for service and ambiance in Vancouver nothing
Friendly professional staff Delightful breakfast in the beautiful Bacchus lounge Spacious room with quality linens and L'Occitaine products Great value Excellent location
Superb location, the most comfortable bed I have ever slept in. Elegant setting. The 2 of the restaurant staff could be a little on the snooty side!
A truly great boutique hotel in an excellent downtown location.We usually prefer to dine out at night,but could not resist the lure of the wonderful atmosphere & superb food in house.I suspect all staff are highly trained in delivering excellent customer care & certainly they deliver it.The Wedgewood was a wonderful experience over the four nights we spent there. We would be cranks if we did !
The location is excellent. The service was first class. The restaurant 'Bacchus' was also excellent. I would definitely stay there again.
Great bar and restaurant. friendly staff. very comfortable / luxurious rooms. windows are older not well insulated for sound. A bit noisy as it is downtown
Our room was very comfortable &the hotel location was ideal for getting around Vancouver. Meals in dining room were v expensive, especially breakfast & frankly I've had better hash browns at MacDonalds. We had a comparable breakfast at a similar hotel in Seattle that was 25% cheaper & and of better quality by far. I just hate to be taken advantage of in that way. The box of chocolates I received for staying didn't make up for poor food at an outrageous price - even if this is a luxury hotel.
I liked the location most of all! The beds were very comfortable. Loved the dog at the concierge's desk! Wonderful bath products! A bit tired looking. Needs a ceiling fan in the room! There were 4 of us staying in our room, but we NEVER had 4 towels! Each day, we had to call and ask for another towel.
Comfortable bed and allowed us to check in early and out late. We received a room that looked like it had been added in as an afterthought. Bathroom was extremely cramped and the door did not close, and the view...well if you like looking out the window and seeing a green tarp, this is the room for you. On the positive side, if you need absolute dark at all times of day, it would be perfect.
Spent close to 20 minutes waiting in line on Thursday night for cab A cab was only available if someone was arriving in a cab, then you could grab it for yourself
The service was impeccable from check in, to concierge, to bartender and wait staff. The lobby and public areas were beautiful as well. The room was large. The room was really run down. The carpet was old, buckling, and had stains all over and the furniture has seen its best days long ago.
I liked how comfortable the bed was. Had a great night sleep. Pool and gym were nice. We didn't plan our trip but the concierge Sabine was lovely and more than helpful when she gave us a map and told us what my husband and I might enjoy. Great location. Parking is about $40 and wifi was $25. I would suggest this hotel for business men looking for an extended stay. The room smelled a little musty but that is expected for an older hotel.
Very nice room, staff and facilities. Loved the pool and gym The directions to the hotel should be more specific. The main address of the hotel is on a street which does not have any valet or concierge presence. We had to go inside to figure out how to get to the main car entrance of the hotel. Also, the parking prices (50$ per day) should be mentioned upfront so that there are no surprises
Staff was excellent. Very friendly and helpful. My room was clean, which was most important, but it really needed updating.
The staff was fantastic. The location is fabulous and close to everything you would want to do in Vancouver City Center. The hotel is a beautiful building. Vancouver is a beautiful city and the Fairmount made it even better. Very little noise for being in the heart of the city. Wi-Fi fees are a huge joke, but not exclusive to this hotel. This should not be seen as a bad comment for this hotel. It is just another way hotels are trying to make more money. If you can, try and book your stay with Wi-Fi included and ask for a discount if one is available.
friendly professional service, especailly in the lobby. great location bathroom no ventilation, inconvenient location of electricity plugs, no slippers
Beautiful place to stay in a great location. Great people and they helped me get a refund from orbits. The bed was not very comfortable - ended up with quite a bit of back pain afterwards. The pool needs some updates too.
The hotel was in excellent location, you can walk to many restaurants, museums, Auarium, the shore, etchowver the location comes with a price tag (expensive due to the world cup) and Parking cost way much per day. The staff were excellent.
The location Way overpriced compared to service and how old and outdated the rooms are. The bathtub was peeling, the hot water would go away in the sink, you had to constantly regulate it. They don't tell you ahead of time the cost of parking, which was almost $50.00 a day, otherwise I would have looked for an alternative, they just hit you with a bill dropped in front of your room door on the last day of your stay so you don't yell at them at checkout.
We really enjoyed our stay at the Westin Grand. The executive deluxe suite was smaller than we expected, but it was nice. Chad and Nicola and Jessie were extremely helpful and friendly in the restaurant at breakfast. (We had coupons for breakfast, which was wonderful.) We really enjoyed eating a fancy breakfast, followed by cheap and tasty eats later in the day. (For example, Mongolian barbecue and Egyptian and Asian fast food are all within an easy walk of the hotel.) Overall, the hotel was great, but a little expensive. Even though we had internet and free breakfast, the price of the executive deluxe suite was high, given its size (relatively small).
Comfort, cleanliness, fantastic night skyline views through floor-to-celing windows (we stayed on 27th floor), professional hotel staff, convenience of having a small kitchenette, excellent downtown location. Highly recommended!
Hotel had good parking. Convenient. Hotel room was not ready til very late post check-in. Suite was much smaller than depicted on the internet and in discussion with them. Room service at the pool-side was horrible.
Set in noisy area of Downtown Vancouver
We were first time visitors to Vancouver & Victoria, staying seven days. We wanted a hotel room suite, on Robson St., w/a kitchenette & a view. Westin Hotels are quality hotels, in the states, and at the time of our visit the Westin Grand Vancouver/Booking.com had a fantastic special rate, for a corner suite. We were very pleased w/the suite, the hotel, the staff & the services. Everything seemed just fine. One suggestion: Suites/rooms w/refrigerators: The refrigerators need to be a little bigger, to accomodate items guests might need to refrigerate, during their stay.
The pool, hot tub and fitness area were fantastic. View from the room and location were also great. Checked into a dirty room, with stains and hair in the sheets. Had to pay for Wifi, for $400 a night
We booked a suite with a separate living area and bedroom. The living area included a wet bar with microwave and dishware which we were not expecting. It was a nice surprise, so we got takeout Chinese and brought it back to the room for dinner and could eat it on real plates and with real silverware after reheating it in the microwave. The bed was super comfy, the staff very nice. Would certainly return there if coming back to Vancouver Only two elevators, one was being repaired the morning of our departure so there was a long wait to get down.
Helpful Concierge team with reliable restaurant recommendations Would have liked more self catering facilities
Location, accommodation & staff
Location Near Orpheam theatre!
very pleasant suite with good facilities - eg large televisions in sitting room and bedroom, well designed 'kitchenette' for preparing drinks and snacks, extremely comfortable bed with masses of goosedown pillows, outdoor pool and hot tub with steamroom and excellant showers
Room was clean and the staff were friendly. Pool and pool deck were very small. Fitness center was adequate but nothing special.